Alpha Moving and Storage

Reviews

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1. K

   Kevin

   Source: MoveAdvisor

   14 Jun 2011Paid $725

   Highly recomended for an easy move.

   The stress of my move was really relieved by this moving company, who I found to be very professional, stand-up guys. Everything went pretty smoothly. I've had other moves go bad, with hidden charges and a feeling that my property wasn't cared for. But not in this case. Great experience, Alpha Moving Company is highly recomended.

2. M

   Michael A.

   Source: MoveAdvisor

   30 Nov 2010Paid $1,290

   Great Experience.

   I called the first six companies I found online. Each place I called they made me feel rushed and gave me high and extremely low (flat rate) quotes. I felt very frustrated until I called Alpha Moving & Storage and spoke with Tom. He took the time to explain what goes in to a move and how they will be able to help me. They made me feel very confident with my choice. On the day of the move, everythin ran very smoothly. the packed all my belonging into boxes, padded my T.V's and loaded everything very quickly. When it came time to unload, the movers set up my entertainment system, hung my wifes paintings and set up our bed. I highly recommend this company. Michael Anthony.

3. B

   Brad J.

   Source: MoveAdvisor

   4 Feb 2013Paid $1,200

   Complex move.

   We reserved the moving team for a complex multi-stop move from Dallas to Austin. They broke several things and banged up a couple antiques, which I'll submit a claim for. The reason the items were broken and banged up, is because they weren't wrapped in pads, which surprised me. At the first stop, they were so diligent about wrapping everything tight. At the send stop, apparently they didn't - so you may want to watch them closely. In terms if the crew's work ethic, these guys HUSSLED. They were polite and were personable. I would use these guys again, IF they wrapped all breakable items. The team stated they would be at my place between 6-8am and showed up around 820. The pricing of the move I felt was fair, considering the stops and distance. The office (Mickey) was sure to reach out to me in advance to confirm the move and ensure they had a good list of items. He quoted me around $1200 and that included 5 hours of labor (excluding travel time) and I timed it..turned out to be about 4.5 hours. Overall, I'm happy with the move and services, with the exception of the broken items, but I'm assuming that the claims will cover the breakages.

4. D

   David M.

   Source: MoveAdvisor

   18 Sep 2013Paid $4,000

   Read reviews before choosing a mover.

   Alpha Moving and Storage moved us locally on July 12, 2013. Everything seemed to go pretty smoothly. However, we had a few pieces scratched and the office desk was broken during the move. After the move, I offered the crew a few drinks to thank them. We were standing outside by the garage. Someone stole my RayBan sunglasses that were on a table by the garage and left their cheap sunglasses. I followed up several times with multiple people at Alpha Moving and Storage to exchange the sunglasses to no avail. Nobody admitted to taking the RayBan's.Like I'm sure most people do during a move, we gave several items to the workers, including a 50 inch Plasma TV.As I stated, we moved on July 12, 2013. We are still waiting to hear anything regarding our damaged pieces. Be care who you choose, and review their claim process before choosing.Although the move was relatively smooth, at this time, I question the integrity of one, or more of the workers.

5. D

   Dori

   Source: MoveAdvisor

   17 Oct 2016Paid $4,010

   Packing up only- have not delivered yet! TX -OK.

   I'm very nervous my rate went from 1950.00 4010.00 he showed with up with a totally different rate then quoted and different items were missing on his quote than the one I was emailed. I have a 2 bedroom Apartment with only one bedroom of furniture, not much furniture I did have a lot of boxes that I packed. After 8?hrs with 2 hrs of which was spent writing and re-doing pages and pages of paperwork and 8:15 pm. I hope my items make it to Oklahoma and we are not charged any additional charges. I have no clue what else to do but pray it arrives in one piece because I feel we were ripped off! How can something like this be so wrong I could care less about cubic ft and SQ footage. 2 bedroom apartment.

6. K

   Karen F.

   Source: MoveAdvisor

   11 Oct 2016Paid $1,350

   Horrible communication and costs added as you go.

   The move took literally weeks longer because when they didn't get documents I had repeatedly faxed they simply didn't put my furniture on the truck or call me and inform me. They told me specific things in sales and then told me completely different things in other departments and never had anyone call back. They didn't assemble the furniture as promised because some of it was picked up from storage even though I was told it would be. A different company will sell you the services and then a different company witll pick up the items. They will not honor even what is in writing. All the furniture that they had been told was plaster was later required to be crated at $50 dollars a crate..I asked if more could be added was told it could..driver says she can tell you what ever she wants there is no room on the truck (20% of my things get left in another city.) The customer service is only a call center looking at your contract (she admitted this and then the woman that answers the phone but also calls herself the manager said it wasn't true.) I almost never got a return phone call and they only answer there phone about 25% of the time. Poor communication. They will lie and tell you one thing and then you will find yourself dealing with another person who won't honor that. DO NOT USE THIS COMPANY!!

7. B

   Barbara

   Source: MoveAdvisor

   12 Sep 2015Paid $1,300

   Bad experience.

   The movers were horrible. Was quoted 1 rate then was given double the price. this was just some furniture being moved from my father in laws house to mine and my brother in laws. This was not us moving. They scratched my beautiful wooden floors upstairs. I moved into this house last year with triple the amount of stuff and the movers were great. These guys wanted a big tip. Here is a tip stop stealing from your customers.

8. J

   Jim S.

   Source: MoveAdvisor

   5 Nov 2013Paid $3,600

   NOT a professional moving company.

   Under-estimated the entire job.  27k lbs was the estimate I received from them and other companies, but Alpha stated they could pack, load and unload in 3 days..now I know why.  They did not pack as a professional packing company would. As an example, instead of hanging my closet hanging clothes in a wardrobe box, the stacked them all on top of each other in a wardrobe box.  They placed jars of change (unwrapped) on top of my dress shoes (many of which cost . $150-200 each), then threw in my hiking boots and running shows.  Nothing was wrapped, except my china..which was wrapped in a single sheet of paper.  They ran out of materials and used my material.  They did not have tools to disassemble and reassemble my furniture, so I had to loan them my tools.  Boxes were not labled, contents from different rooms were mixed together and a majority of the last day of the unload, the load was stacked in the garage.  In my 52 years, as a military brat and as a military vet, I have moved well over 20 times..domestically and internationally..I believe I have the experience to speak with some credibility..these folks do NOT know how to properly move a home.

9. C

   Christian M.

   Source: MoveAdvisor

   3 May 2013Paid $1,250

   Worst.

   TERRIBLE! We have used movers several times and by far these so called professional movers were a joke. Brought a small trailer, took 8 hours to pack up our place, and then an additional 5 hours to unpack, and it would have been longer if I hadn't told them to just leave the rest in front room. Broke a washer, couldn't move certain items, so I had to assist, scratched furniture, walls, doors, etc.. The older mover brought along a child to assist, and could barely speak English. I called the corporate number to complain, and he said he would talk to the movers. He never did. When it came time to pay, said I owed $1250.00!! I was shocked. Moved from an apartment (1300 sq. Ft.) to a house. I refused to pay, and finally they agreed on 750, which was way too much. DO NOT USE THESE MOVERS. NEVER!!

10. A

    Amos

    Source: MoveAdvisor

    23 Apr 2012Paid $550

    Worst Movers Ever!

    Worst moving experience ever!Broke dining room table, broke chest of drawers, drug mattress and box springs on ground. Tore off part of ceiling while moving items upstairs, left scratches and marks all over walls. They say the claims department takes 90 days to process claims. Just long enough for the credit card charge to go through.  Move was cheap, about 550.00. Got the run around from the company. Did not buy extra moving insurance. Shame on me! Disputing charge with AMX and calling BBB.