American Moving Systems

Reviews

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1. M

   Mike S.

   Source: MoveAdvisor

   17 Aug 2015Paid $1,500

   American Moving Systems.

   I found this firm on the Net to make a small move for me. As a potential customer they treated me well. Once my goods were picked up communication became spotty and the dispatchers would often hang up on me or lie about delivery status when I called.  It appears the firm contracts with drivers to deliver the furniture. On the delivery day the drivers were stuck at a gas station because the fuel card provided to them from American was no good. I had to go to the station and bail them out as my goods were being held hostage. I paid the bill from the cash I had to pay the balance of the moving cost that was due at delivery. The drivers were very apologetic and told me that the AMS dispatcher told them to lie to me about the card and tell me they had a "mechanical problem". Under no circumstances will I ever use this company again. Beware.

2. J

   Jack

   Source: MoveAdvisor

   17 Aug 2015Paid $2,236

   I Wish I Would Have Done my Reserach !

   My items were picked up by American Moving Systems during its window time on July 9,2015. I was told my sale rep Marc Manuel that items would be deliveried within 7 days. Well seven days turned into a month and some days. As previous complaints have responded/ reported and I WOULD AGREE!.. This company is good about making a sale but once your items are picked who knows where they go to next or if you'll ever see them again. I made numerous phone calls to customers service and dispatch and every time was lied too or rush off the phone. When I was inquiring about my belongings. I, myself made numerous phone and sent emails that were never answered. I was also lied to mulitple times by dispatch that my items were on it way and was even giving a fake driver name and info who would be delivering stuff. My items did finally showed up on Aug 17, and all my boxes were damanged including my bed and kitchen table (which I have to replace). My mattress was deliveried wet and dirty( not sure how it got wet and dirty). I also have several items missing and they charged me an extra $120 dollars for who knows what. However, I needed my items. I also found out that American Moving System hirings drivers from across the county and the driver that delivery my items hired helpers from Craigslist. I could go on and on about the disrespect, lack of communication, and thieves that this company is. So all in all I will NEVER use this AMS and will be filing a complaint to Better Business and contacting the police. For a peace of mind beware and just get a.

3. M

   Mary

   Source: MoveAdvisor

   5 Aug 2015Paid $2,800

   You Missing 2 Boxes? Me too. (CO to FL).

   Delivery last week in FL - two boxes of goods do not belong to me & I am missing two boxes. If you had a recent move that may have been along a CO-FL route, please respond with method to connect if you have my boxes or want your espresso machine, Bullet, pots/pans, cooking utensils, pillows/blankets/zebra rug, etc. Both large boxes had light blue moving stickers #s 0001 & 002 (my stickers were red - driver must have been color blind). Calls and emails to AMERICAN MOVING SYSTEMS Customer Service (Tel. 720-763-9040, dispatch@americanmovingsystems.net) are not being returned so trying to find owner - and maybe my missing boxes - via Reviews. As far as the move experience - HORRIBLE. Every fear I had came true. Poor communication regarding pickup/delivery. Boxes crushed, furniture damaged (leg on a heavy wood chair was broken off). COMPLETE DISRESPECT for owners belongings. Clearly not just my belongings as the two boxes belonging to someone else show damage as well. UNPROFESSIONAL driver and dispatch representatives. "Holly" was helpful at Thornton, CO office. Looking through reviews, most negative reviews seem to have CO pickup location - same as mine - so recommend you AVOID this company working out of Thornton, CO. They took good money but provided VERY BAD service.

4. J

   J H.

   Source: MoveAdvisor

   29 Jul 2015Paid $350

   American Moving Systems = Thieves.

   I was going to hire American Moving Systems to move furniture from Colorado to California for a my new business venture. Shannon Nealy was the representative assisting me. They gave me a quote and we scheduled them to pick it up. They took a deposit of $350.00. I get a call from the driver on the delivery day and he says there is no way he will pick up this furniture for the price I was quoted. Instead he quotes me 3 times higher than the original quote. I say never mind and I will find someone else. He then calls me back an hour later saying he is inspecting the furniture. I then get a call from the warehouse where my furniture is saying that the driver is causing problems and they feel that he is not trustworthy. I then call the driver back indicating to him not to touch my furniture I will find other arrangements. I have made numerous attempts to get my refund of $350.00 back from American Furniture Systems and they still will not respond. They are THIEVES!! DO NOT TRUST THEM WITH ANYTHING. allen@americanmovingsystems.net - Alleged Mgr shannon@americanmovingsystems.net - Dispatcher Owner - Stacy Sue Kirk - (personal information removed, because of complaint by an user).

5. V

   Valerie

   Source: MoveAdvisor

   15 Jul 2015Paid $3,270

   Horrible experience.

   I have used professional movers several times, most were good experiences but this movers was awful beyond words. Their communication is poor, they use unethical practices.  For instance demand a deposit, half the fee paid at pick-up and because I had to change where my stuff was delivered I had to pay the balance before delivery and then was charged another 725.00 for delivery to the new location. They demanded cash before they would even unload. They were late picking-up and delivering.  My furniture was damaged. things that were very well packed by me were broken.  As I've said I 've moved before and never had this kind of experience. I know how to pack things well. My mattress was dirty.  There was even dried grass inside one of my boxes. They were not careful at all.  DON'T USE THIS COMPANY if you care about your things!!  I feel as though I've been raped. I could go on and on but I still haven't even unpacked everything. I had a very small load and was charged way too much.

6. C

   Connie P.

   Source: MoveAdvisor

   12 Jul 2015Paid $1,911

   Total Disaster.

   They were 3 days late picking up and said it would be 2 to 21 days delivery time. They delivered in 27, but said they were not late because they don't count weekends. Boxes were smashed and stacked with large ones stacked on top of small ones. No heed was taken to boxes that were marked "this side up". My many phone calls before the pick-up and during the 27 days, were either not answered or I was told they would look into it and call me back. They didn't call me back. One thing missing is a part of a hand carved chair that my husband's great grandfather made. It was packed in 3 pieces. the back and cushions arrived, but the base with the arms and legs didn't. As soon as I discovered it missing, I called and Stacy said she would call the driver and get back to me. She never got back to me and is never available to answer when I call back. That chair has been in the family for over 200 years. It is irreplaceable and no good to anyone else. To file a claim I have to go through MovingClaims.net. It will take at the least 30 days to get a response and I have to leave everything that is broken just the way it is until then.  That means I won't have a kitchen table as it has a broken leg.  Not only was the move a disaster, the customer service is nonexistent.  I want my chair back!

7. S

   Smw

   Source: MoveAdvisor

   1 Jul 2015Paid $1,261

   The Movers that Never Showed Up.

   July 1, 2015   American Moving Systems,       I recently scheduled a move with American Moving Systems. I booked the move over 2 weeks in advance and paid the $350 security deposit at that time. I was scheduled to move on Saturday, 6/27, with the understanding that I had a backup date of Sunday 6/28 in the event the movers were running behind or mechanical failure occured.   Saturday 6/27-The day of the move arrived, (Saturday) and when I did not hear from the movers by that afternoon I contacted Lincoln Morris (the man who scheduled my move for AMS) via email. He responded within the hour, and stated that my move would be occurring on the backup day (Sunday 6/28) and reassured me that the drivers would be contacting me the next day to notify me of the pickup time.   Sunday 6/28-Sunday passed with me dutifully sitting by the phone waiting for the promised movers. For the second day in a row the movers did not arrive. I called and left numerous voicemails and emailed Lincoln Morris again. No one responded. No one contacted me to notify me of a delay. At 9pm on Sunday night I finally got a call from dispatch. They told me that my move order was never submitted by operations, and that the drivers were not aware that the move was scheduled. They told me they should be able to move me Monday evening.   Monday 6/29-Five hours was spent Monday morning trying desperately to get ahold of someone in customer service who could tell me what was going on. I spoke with Angela, Tina, Payla, Shelby, Margarite, and Frank.  All expressed their condolences for the mistake and delay and offered  ”to look into it” but none offered a solution. They offer to refund my deposit, but considering the time I have already invested, I decide to give AMS a chance to correct their mistake. Finally Monday afternoon, Margarite notified me that my move had been rescheduled for Tuesday 6/30 and that a carrier would call to confirm the time.   Tuesday 6/30- Tuesday morning dawned, and I called the customer service line to confirm my move. I was notified and assured that my move would take place that afternoon, and that the carrier would contact me with a specific time frame. Once again I dutifully sat by the phone for the movers to call. At 4pm I received a phone call from Frank. Frank notified me that my move would once again be delayed “due to mechanical issues” and that I would be moved Wednesday morning, bright and early, and that I would be the first person of the day to be packed and moved.   Wednesday 7/1-Wednesday morning dawned. At this point I was 5 days past my original move date (An entire business week). Once again I called customer service to confirm my move. The representative contacted dispatch, and confirmed that my move would be taking place between 10-12, and once again I waited. When noon came and passed I contacted customer service, and was assured by Kenneth that they would look into the delay and contact me. Two hours later (2pm) I received a call from Frank, the movers are on the way and will be there in 30 minutes! An hour and a half passes…no movers. I call again at 3:30pm and am transferred to the manager, Shawn, who assures me the movers are on the road now and will be there in minutes.   I describe in detail to Shawn the 5 days of constant lies I have been subjected to (“the movers are coming tomorrow, we promise”), the complete lack of communication and the fact no one responds to voicemails or proactively calls to notify me of changes-if I wasn’t on the phone for hours every day I would never get any information in regards to the move, and more importantly the time and money this 5 day delay has cost me. I explained to Shawn that because I was not moved out on my original move date (6/27) I was forced to pay my landlord $150 in order to store my belongings for the week. I was also forced to pay for hotel Sunday-Wednesday because of the delay (a $432 total).   Shawn acknowledged my hardship, but stated there was nothing he could do (not even a discount on the rate). He reassured me that the drivers were on the road to my house and would be there in minutes!  At this point I reached my tolerance level, the thought of sitting without the movers showing up and getting another days delay was intolerable. (I would like to note that the actual movers did not contact me until later that evening (ie 6 hours later not 10 minutes Shawn promised), and that evidently Shawn never notified them that I was no longer being moved by their company.   I demanded a refund on my security deposit and stated I would be taking my business elsewhere. Shawn refused to give me the deposit back. I asked how he could justify keeping my security deposit, when his company was the one who failed to keep the contracted move date of 6/27. And how they could refuse to refund me when I gave them 5 days to correct their mistake, and that the movers repeatedly never showed up and never contacted me with delays. Shawn refused to respond and never gave me the refund.  .

8. T

   Tamalynn O.

   Source: MoveAdvisor

   17 Jun 2015Paid $1,800

   Sales, Delivery, Communication.

   If you can, avoid this company at all costs.  We had to move our disabled daughter from Denver, Colorado to Louisville, KY.  We were given a quote over the phone and email for $1351.02 by "Jeff Gore" and was told this including taking apart her bed and packing/ loading the truck. My daughter packed the boxes herself.  The quote was for 39 boxes (we only used 11 boxes) and her furniture (one room studio stuff).  We had receive another quote from another company (wish I had gone with them) that was a little higher so I chose these guys.  BIG MISTAKE.  So, Daniel Contreras calls and says I have to do a deposit of $359.18 with my credit card and then when the driver comes to pick up the goods, I am to pay him a money order or cash (per the driver money order only) in the amount of $495.92 and then when he gets to Louisville, KY to drop off goods, have to pay him the other $495.92.  Well, they called to say they would pick up on Friday 5/29/2015 this was the "dispatch" people.  But then, the driver called to say on way 5/28/2015 and gave a 3 hour window for pick up..well he was THREE hours past the latest time on the 3 hours window to pick up the goods.  So, the agreement says up to 21 days however the driver says "will be a week at most".  So, 15 days later I call dispatch, leave message and no one calls back.  I wait until its been 17 days, call dispatch and no one calls back.  So then on day 18 since they picked up the stuff I get a call from "Tina" who says your goods will arrive on 6/16/2015.  So I am a little less irritated since someone finally called.  The driver calls to say goods will arrive between 8am and 11am on 6/16/2015, well finally at 12:47 pm we get a call (after calling driver ourselves) and are told that the goods won't arrive until between 5-7 pm instead.  So, at 6:20 pm, no goods..call driver, and am asked "what time zone you in?" I say eastern time zone (you have got to be kidding me, I cannot make this stuff up!) he then says the delivery won't be till like 9:30 pm or so..or I can bring tomorrow.  I say NO bring today, as we already arranged our schedules for today's delivery.  Finally arrives and won't take money order because it has to be postal money order not from my bank.  To top all this off, remember above the quotes?  Well on delivery day I get an email from "Tina" saying we owe $973.65 when goods arrive and has to be paid money order or cash so we have to scramble to get $973.65 in cash at 10 pm!   I spent the day arguing with Tina over the price change as I couldn't see how it would be so much more if we actually had 28 less boxes than in the actual quote via emails.  She told me that the "original quote was an estimate"  (an estimate off by FIVE HUNDRED DOLLARS).    She apologized if I was "misled" by this Jeff Gore and referred me to the initial quote,  HOWEVER this quote can no longer be retrieved on email because when link is clicked, a pop up says "this order en route please call customer service" so I do call and get put on hold then disconnected FIVE times today.  I ask for Jeff Gore and of course he is there but won't come to the phone.  The lady on the phone is repeating out loud what I am saying to her so I know that is so whoever is in the room with her can know what I am saying. When she asks "what do you need him for" I say, tell him I need to talk to him because I am pi**ed off and need to discuss the reasoning with him.  Well, big surprise, no return call.  So stuff arrives at around 10 pm and brought into my house (my living room) finishing up at 1 am.   I should have been leary when the last 2 payments were to be cash or money order (postal money order) only.  Steer clear of this place if you can.  I cannot speak for their other offices but do not use the Colorado one!  .

9. J

   Josh

   Source: MoveAdvisor

   23 May 2015Paid $2,100

   Go with Atlas or Mayflower.

   Is there a rating available that is less than one star?   This company utilizes the bait and switch tactic when booking their moves. As with other reviews, the sales people were quick to provide service and response - until we put down our deposit, then all communication stopped. After waiting the 7 to 10 business days they quoted for our stuff to arrive we tried contacting them, several times with no answers. Finally when contact was made (usually at 10pm at night) we were told that the 7 to 10 business days is not the total move time but the move time after some delivery window that was never disclosed in any of our paperwork. Needless to say we waited three additional weeks for our stuff. When it arrived the driver refused to pull the semi into the apartment complex and was threatening to hold our goods hostage unless we paid another 350 dollars (minimum) to trans-load the stuff into a smaller truck to drive into the complex 200 yards. After some 'discussion' he reluctantly pulled into the complex, not anywhere close to our unit) where I proceeded to move all of our stuff unassisted across the parking lot. Had my wife not been 8 months pregnant and the other mover feeling sympathy, I would have probably had to unload the trailer myself into the parking spot they put everything in as well.   Here is the deal - whatever these guys quote - add about 800 dollars more because that is what you will end up paying. Do yourself a favor and select a respectable company like OD or Atlas and pay the slighter higher costs to receive all the benefits of hiring a mover is supposed to bring.   As another word of advice - check the actual BBB website to view their accreditation IT IS NOT EXISTENT! They are falsely advertising they hold this by merely pasting the BBB logo on the site.

10. C

    Corrina

    Source: MoveAdvisor

    15 Apr 2015Paid $3,305

    American Moving Systems = total criminals.

    Our move from Nebraska to Washington state is being done in two phases.  We used American Moving Systems for phase one.  Our experience with American Moving Systems was SO INCREDIBLY AWFUL.  We will be loading a U-Haul truck and driving it 1700 miles ourselves to avoid ever dealing with a moving company again. Salesperson was very quick to respond to my inquiries..until they had my money.  I was given a two day window for pick-up of our items..truck arrived one day after that.  I was told I could pack items in plastic storage tubs with latching lids, no mention of needing to secure the tubs beyond that..moving crew wrapped packing tape around each end of each tub, 6-8 layers thick and charged extra for the materials & time.  Salesperson knew we had a piano to move and that we would need a shuttle truck at the delivery end and quoted an estimate of $2494..moving crew at pick-up added a 'piano handling fee' and moving crew at delivery required payment for shuttle truck in addition to quoted price.  Delivery driver ignored instructions to take the route that did not involve a ferry..and then demanded that I pay the round-trip ferry cost.  This gave us a final grand total of $3305. Moving crew damaged the floor at the pick-up address and left pieces of plastic storage tubs strewn about the yard and street.  Moving crew damaged floor and walls at the delivery address. We scheduled a direct delivery..items sat 45 miles from the pick-up spot for 6 days, then went who-knows-where to finally be delivered 23 days after pick-up.  EVERY SINGLE PIECE OF FURNITURE IS DAMAGED, including a 100-year-old piano that had made it this far in its life with no major damage.  PLASTIC STORAGE TUBS ARE BROKEN AND MISSING ENTIRE CORNERS.  ITEMS IN TUBS ARE DAMAGED.  HEADBOARD TO A FULL-SIZE BED IS MISSING.  I am seeking help from American Moving Systems with damages and locating the missing item, but American Moving Systems has not answered my calls, has not responded to voice mails and has not replied to emails. If you despise your furniture and belongings, then this is the moving company for you.  If you like to be scammed out of $800, then this is the company for you.  If you like to be completely ignored when you need help correcting the moving company's mistakes, then this is the company for you. NEVER USE AMERICAN MOVING SYSTEMS.  .