BayFlower Moving Group

Reviews

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1. P

   Pamela S.

   Source: MoveAdvisor

   31 Mar 2015Paid $6,006

   Bayflower Movers.

   Do not do business with this company, that is unless you want your property destroyed, holes punched in your walls and door frames split. This company is the worst. They moved my furniture from Richmond, VA to Baltimore, MD and left it sitting in a hot warehouse where items melted together during the month of August. After 10 working days, my furniture finally arrived in Florida. Their contract totally insulates them against any claims. Don't take my word for it read their contract. Almost everything I own was either destroyed, broken or scratched. The people that packed the truck and unpacked the truck were totally unprofessional. One of the people that unpacked the truck was covered in tattoos and piercings. As soon as he walked in the door he went to the bathroom and threw up, I don't know if it was drugs or alcohol. They are incredibly dishonest!

2. B

   Brian J.

   Source: MoveAdvisor

   23 Feb 2015Paid $5,000

   Damages And no Follow-up.

   Don't believe any of the good reviews.  The sales person will hound you and hound you.  They will promise to be below the cost of the top companies, and the initial estimate will be lower.  THEN they show up to pack and load your items, and suddenly your estimate was too low.  THEN you are told because the initial estimate was too low, the cost of packing and loading is TWICE the rate as when you were quoted over the phone.  At this point, all your items are already on the truck.  So, you are left with the option of paying, or having them unload the truck and you STILL have to pay, and you'll lose your deposit.   Once your items are on the truck and out of your sight, the contact by the company stops.  You'll have to call multiple times, and most of the time, IF they answer, they won't have any information as to when you stuff will arrive.   When the movers finally came to my house, as they were unloading, I'm informed that because the apartment isn't sitting right on the curb, that I will have to pay a extended moving distance fee, which, of course, can only be paid in cash.   While I was watching them move items in and unpacking, one of the movers cut a HOLE into the upholstery on my couch. One of the boxes has been badly damaged (like it had falled off the truck and rolled and maybe even been run over) and when I opened the box, most items were damaged, and many items were missing. I submitted a claim in November, and since then have not heard a single thing from the company, and they are now no longer answering their phones, or responding to voice messages.  .

3. M

   Marygrace B.

   Source: MoveAdvisor

   28 Jan 2015Paid $6,000

   DO NOT believe the good reviews!!

   Everything I have read on the bad reviews is SPOT ON.  We were fooled by the good reviews and decided to overlook the bad ones.  We were SO Wrong!! It was a terrible experience right from the get go.  They promise you the world and keep talking about being a "five star" company until you sign the contract..and then that all goes out the window.  HORRIBLE customer service.  SOOOO unprofessional.  Movers showed up wearing basketball shorts and sneakers..I could have packed better than them.  Overused bubble wrap and tape and then wanted me to pay for it!! Were throwing my items around and had no respect for our things.  Completed low balled us and then I had no choice but to pay almost double what was in the contract because they don't don't know how to pack a truck.  They threw everything in truck haphazardly and then told me I had more stuff and was going to be charged 3 thousand dollars more!! That was only the beginning, they lied on so many levels about EVERYTING.  Showed up with a truck with NO signs or anything on it.  So unprofessional.  They just hire workers for jobs who have no idea what they are doing, so you really have no idea if and when your stuff will show up. I lost so many boxes and I was pretty much forced to sign the contract to say I received all my boxes and was told well if you find stuff missing there is really nothing they will do for you you!!   I watched them put other peoples items on my front lawn to get to my stuff.  They literally threw all the peoples stuff out on my lawn to get to our stuff.  It was disgraceful.  And they demanded we pay uprfront in cash or they would not take any stuff off the truck.  They were nasty and so unfriendly.   Do not believe a word they tell you!! Unless you can confirm from someone else in person that you know that they have been treated well by this company PLEASE DO NOT USE THEM!! The positive reviews on here CANNOT BE REAL.  Total scam like so many others in Florida.  Very sad.

4. K

   Karen

   Source: MoveAdvisor

   9 Nov 2014Paid $7,300

   Scam!!

   The five star ratings on here must be from the company and not the customers. They will low-ball your estimate and then when everything is packed (with unnecessary added padding and blankets bc they go by cubic feet not weight) they will charge you more money for the extra cubic ft that they didn't estimate and come on purpose with a smaller truck(with a card board sign on it) so it all won't fit in and they can tell you that according to their estimate it should've all fit. Common sense should tell you that a 1600 sq ft home of a family of four can NOT all fit in a 25 ft truck. Then tell you they can't get the rest until two days later. Meanwhile you'll get charged thousands more bc of their failure to estimate correctly. Also Phil (if that's his real name) asked for a beer after they packed up all our stuff into their truck before they drove away with it. It's still illegal to drink and drive, right? He wad the only one that could speak English too. The other traffic violation is that they don't have enough room in the truck cab for all the movers so one or two has to sit in the tailer with all your stuff, in which they had to sit back there for three hours both ways from where their warehouse and our house was. Pretty sure that is illegal. I've also heard they don't update their registrations but I didn't hear about that until after, otherwise I would've checked. They also took our stuff to a warehouse and unloaded it so they could bring the same truck back to our house to get the rest of our stuff. They loaded both truck loads onto a tractor trailer. All that logistically makes no sense and causes more opportunity for damage. Nina was the sales person that was not helpful or professional with our concerns. There was some damage to our things but we understand that would be hard to prove but they did damage the floor in our house removing the washer. We took pictures of how they did things and the damage. Joe was the one that gave us the estimate. When they did arrive with our things they were 2 1/2 hours late. They keep changing their name for the bad reviews so by the time we were done with their business they changed the name to Smart Movers (which I think is hilarious). No they're not smart.

5. D

   Dawna B.

   Source: MoveAdvisor

   10 Oct 2014Paid $4,000

   Do Not Ever Use This Company!! The Good Reviews Are Ficititious!!

   These are the most unprofessional, unresponsive, ghetto people I have ever mistakenly done business with in MY LIFE!! They are greedy and stingy and they will rip you off with any angle they can illegally find. I have been battling this company since MARCH 2014 and they continue to dodge talking to me, avoid bringing resolve to claim less than $200 and just plan not people/customer concerned. I have missing items too! THEY COULDNT CARE LESS ABOUT ME OR MY DAMAGED PROPERTY! THEY HAVE MY MONEY!! If the tables were turned and someone had damaged several pieces of their individual property and was withholding payment, they would be outraged if they were treated the way the have been treating me and many others apparently. I have tried resolve through the BBB and they just gave up because these people are so unreasonable we couldn't get them to just be fair and pay. On top of all of my scarcely insured items they damaged in transport - one of their drivers was about to leave my home and knocked over my personal laptop that I was working on, onto a tile floor and damaged it. Bayflower apologized when I reported it and told me to get an estimate and they would repair/replace it. I paid to get the estimate and filed the claim with pics as they requested! I called SEVERAL times for 7 months trying to get resolve. They offered me $30 for my damaged PC in a letter after the repair people said it needed to be REPLACED!! The estimate alone costed $30!!  let alone the $30 I paid to fax over all of the paperwork for both the moving claim and this one.  They are probably hoping I will just go away but I will get JUSTICE!!

6. A

   Agnieszka

   Source: MoveAdvisor

   10 Sep 2014Paid $10,000

   Horrible Service.

   Horrible service! Be aware as they run a scam.   They will low-ball your estimate and present you with a new contract after everything is packed and demand you pay cash (in our case it was doubled the original quote)!! Not a cashiers check! We had lots of furniture broken, we have missing pieces of furniture and missing boxes. While the packing was efficient, it turned out to be not too careful which resulted in lots of damage. We had literally a mirror put diagonal in the wardrobe box without any padding, we also had drawers ripped out of the bad which tells me the person who was taking it apart did not know what they were doing.    When the truck showed up they came with some local guy..yes one person to unload around 300 pieces. Under the contract we were suppose to have furniture put back together, which was not the case. We had several pieces for us to built. Overall horrible service! It is a scam.

7. M

   Marty R.

   Source: MoveAdvisor

   24 Aug 2014Paid $8,000

   Worst nightmare can't compare to Bayflower.

   Let's start with the bringing of hidden fees-Extra long haul. I moved from a luxury apartment building and there were 4 possible routes to get freight to the truck. I showed the movers the shortest route, and the took the longest and charged me extra for it. Hidden fee two: packing supplies they used on things that were already wrapped.. Their ''customer service'' well tell you're you're problem too bad. Also their driver can't make it down my street, even though another driver did later the same day. This episode alone cost me and extra thousand dollars. You can expect to feel violated, to be lied to, grossly overcharged, oh yes and lots of broken stuff. I would select ANYONE else! Please do not use Bayflower or you may likely have a similar experience.

8. A

   Adam

   Source: MoveAdvisor

   21 Aug 2014Paid $2,641

   Terrible Service.

   I have used this company and they proved to have no customer service sense. Teir movers can range from good to ugly. they w ill tell you to sign and pay before unloading your furniture, and then it is down hill from there. The lead mover was abusive to us, and was unprofessional in every regard. We have furniture broken and floor of the house damaged; emailing the customer service, which is only by name, was futile. Avoid using this company.

9. K

   Kelly

   Source: MoveAdvisor

   12 Aug 2014Paid $3,500

   Liars and formally lion van lines.

   First off let me say READ YOUR CONTRACT! One of the pages has a secret back page that they don't tell you about with a LOT of fine print that says they can lie to you about anything to get your business and that you can never become part of a class law suit, and if you personally sue you have to pay THEIR court fees as well. It also says anything they damage in your home while movig they aren't liable for. It also says that they are a broker, and allowed to hire out another company to handle your things and that unless you pay extra you may or may not get your things delivered on their truck. They make sure that truck is there for pick up, it's just part of the illusion to rope you in. They are liars and scammers. I was initially contacted by Bayflower with an estimate and told that our move was so small and under the minimum that I could probably add another 25 or so medium boxes and still be worry free that the estimate will change. I added on maybe 15 boxes and my estimate ended up going up 1200. Since I did add things, I didn't complain. They did however tack on an extra couple hundred for "wrapping" the furniture that the delivering contractors even admitted to me was excessive and pointless and a way to get more $$ out of us. They also left empty tape rolls, empty bags and trash all over my house after pick up. We were told a maximum of a 10 day delivery window, but that our stuff would probably be there in 7 days. Then I was told this meant business days. So I waited patiently for the 7 day mark before I decided to check on our things and no one could give me an answer about anything. I kept calling and eventually they stopped answering. The "manager" is the only one who can give any information on delivery times and he is NEVER there! why even have any other dispatch employees if this guy is the only one who has any access to files?! Finally once they were outside of their promised delivery window of 10 business days and my legal rep called them they decided to answer me. I was told I would get a $30 discount per day for every late day, even though it cost more than that just to feed my family one meal (since I couldn't cook bc they had all my stuff) not to mention hotel fees to house us. the movers showed up on. Sunday morning with NO notice (I was promised 24 hour notice) and while I was grateful for the weekend delivery, I was told by the foreman that he didn't know of any discount and was demanding cash. HOW am I supposed to get cash on a Sunday when the banks are closed? I offered a personal check and a credit card authorization but we ended up figuring out a money order plan, although we were still refused our discount and no one from the office would answer for us. The men doing the delivery did not work for Bayflower and the foreman even suggested I write the money order our to a different company entirely. The truck was a totally different company's truck and this proved they are in fact A BROKER, no matter why they say! They unloaded our things and most everything got to is except my husbands guitar rack which cost $75 and they are only offering $12 to replace it, even though it was a brand new rack in flawless condition. They also damaged the walls of our apartment AND the inside foyer of our historic apartment building. When I contacted them to ask how they planned to compensate my landlord since these weren't damages to our direct property I was told they aren't liable and submit a claim, they might decide to cover it in 4-9 months. They had no contract with my landlord.. this wasn't our property that was specified in the contract as our own responsibility an since I can't legally sign away someone else's liability rights, I can't imagine how this is legal. This company also said they were award winning, and I believed them since their reviews are so high! I am convinced they write their own reviews as I've tried to contact these people who posted them and heard nothing back from any of them. I also did a lot of digging and found out they have changed their name several times!! THIS IS HOW THEIR RATINGS ARE SO HIGH! do yourself a favor, before booking these guys look up their reviews under old names. Contact Atlas and other well known competitors and ask them about this company. They will not give you a positive report. I wish I hadn't just trusted the positive reviews and done more research. save yourself the stress and money!!

10. J

    Jamie

    Source: MoveAdvisor

    5 Jul 2014Paid $4,000

    Lied about what was said.

    I accurred an extra $1400 then what was qouted.  Then when it came to talking to a customers service rep, they stated I should be lucky I am not spending more money.   They would not budge or refund any of our money.   The movers also broke my table.  Which that is another headache I have to deal with. I would also be wary about some of there great posts.  .