Belmont Moving and Storage

Reviews

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1. M

   Morgan M.

   Source: MoveAdvisor · Spokane, WA to McKinney, TX

   4 Jan 20244-bedroomPaid $17,000

   Horrible

   Scam. Like the worst one I’ve ever experienced. Bait n switch. Incorrect filling out of items (even though I gave a description), false pick up times, stolen and damaged items, no one answers the calls, insurance is the same as the quote or .60 cents per pound (not that you will have ur claim answered) is included. Drop off is whenever. They move and destroy you stuff to different moving companies. Awful. It’s a scam and has been reported to the authorities.

2. M

   Michael W.

   Source: MoveAdvisor · Reston, VA to Naples, FL

   9 Mar 20232-bedroomPaid $3,000

   Scam Artists

   Total Scam. Stealing and lying our entire move. 70 days no delivery and no reply. Took 100% of our money. Filed police report, BBB, DOT and Attorney General. DO NOT USE. https://original.newsbreak.com/@bridget-mulroy-1592364/2848822687755-nj-scam-gone-bad-fbi-wanted-men-target-the-wrong-couple

3. T

   Tye S.

   Source: MoveAdvisor · Gainesville, GA to Denver, CO

   20 Dec 20222-bedroomPaid $2,000

   This place is a 100% scam

   Took my 700$ deposit. NEVRR CAME. Ever! Told me the truck broke down on the day of pick up at the PICK UP TIME! Cancelled and refused to pay deposit back. Taking to court! Pay attention to contract the date they verbally say isn’t what you sign. Also, they don’t tell you that they will come after the signed dates. Totally dishonored my contract and costed me thousands and told me we aren’t giving your deposit back

4. M

   Mike A.

   Source: MoveAdvisor · Hebron, IN to Lakeland, FL

   16 Dec 20224+ bedroomPaid $10,000

   Moving damage

   Don’t use they don’t know how to quote the job price change 4 times No returns phone calls they sub to fly by night company’s that damage goods in front of you and or end to cover it up hold load for over a month from delivery date delivery driver showed us damage from storage company The delivery driver felt bad because all he did was deliver the other company loaded the truck. So don’t use

5. S

   Samir S.

   Source: MoveAdvisor · Middlebury, IN

   22 Nov 20222-bedroomPaid $4,600

   terrible company

   my furniture got picked up on the 5th and I still don't have it, they don't even reply to my emails or calls.

6. D

   Daniel K.

   Source: MoveAdvisor · Boston, MA to Seattle, WA

   15 Nov 20221-bedroomPaid $6,500

   Huge Regret

   It is hard to express how much I regret using Belmont. All of the horror stories are true. The booking process was seamless. They were responsive, gave me a great quote, and made me feel like I would be taken care of. This couldn't have been further from the truth. When the movers got there they claimed that the cubic footage of my belongings was nearly double what I'd been quoted. Of course, this is possible since the "binding estimate" provided by Belmont is binding on the COST PER CUBIC FOOT, NOT the volume. They do not stand by their volume estimate at all. Further, they matched me with a company who has an "F" rating with the better business bureau. This company, Moving Forward Express, arrived a day late, attempted to enforce terms that differed from those provided by Belmont, and failed to provide me with a legible contract, inventory, or bill of lading during the month they had my belongings (after being told it would typically come in 10-14 days). Throughout this, Belmont was extremely difficult to reach and noted there was nothing they could do without the bill of lading. DO NOT USE THIS COMPANY or frankly any company whose estimate isn't truly binding. It will always be too good to be true.

7. J

   Jennifer H.

   Source: MoveAdvisor · Colorado Springs, CO to Albuquerque, NM

   10 Nov 20222-bedroomPaid $9,000

   Worst company and moving experience ever

   My experience with Belmont Moving and their subcontractor Takoma Movers was horrible from start to finish. The end price was 4x what I was quoted, with a clearly underestimated quote. People at both companies did not return phone calls, texts, or emails. Two people actually blocked my number immediately after my items were finally delievered. I received NO copies of any paperwork, even after repeated requests. I had to argue for 3.5 weeks to get a receipt- something that is a standard operating procedure for any business around the world. What I finally received was a picture of a previous bill with "paid in full, zero balance" hand written across it. Employees of Blemont were extremely rude and one refused to identify herself, even after repeated requests. My delivery time was not honored, and their story of what they were required to do with deliveries changed several times. I didn't have delivery of my items until after I filed a police report because they wouldn't tell me where my items were nor when they would be delivered. When they were delivered, it was at 9 p.m and it was dark, so it was impossible to see in the items in a dark storage unit. When I could see them, the boxes were smashed and damaged and MANY items were not included in my delivery that were on the inventory sheet, including a CA King Temperpedic bed (worth about $7,000.00). Of course, there is no information on how to file a claim for missing items and my attempts at contacting both companies have been met with silence. I am filing a complaint with the Attorney General's office in CO, NM, WA, NY, and FL against both companies. I hope others do the same because the reviews all have similar experiences. Clearly the company doesn't care and doesn't change, so they need to be stopped.

8. H

   Haley P.

   Source: MoveAdvisor · Los Angeles, CA to McKinney, TX

   10 Oct 2022StudioPaid $2,800

   Absolutely terrible - DO NOT USE

   0 STARS!!! If I could use a time machine to go back in time and NOT hire this company I would. First off, I was never told my things would take about 2 weeks to arrive, but by the point they told me that, I was only days out from moving, so I just thought it would be fine. It ended up taking them about 6-7 weeks to deliver my things.Throughout these weeks, anytime I would call and ask for an update, NO ONE would give me a direct answer. I honestly thought about filing a police report because all of my stuff was just gone. After I finally got my stuff, I noticed multiple pieces of furniture were chipped, desk chair wheel had been broken and my mattress was covered in dirt. But I was so damn tired of dealing with this absolute hell of a company, I just decided to get over it and move on from this experience. Today, I go to turn on my $500 recently purchased TV (which they charged me an extra $100 to box up) and it is broken. It’s clear something smashed the screen. So I paid an extra $100 for them to “protect” my TV only for them to ruin it. I am so furious I spent almost $3000 for them to break my belongings and generally just not give a crap about me as a customer through this entire process. Please save yourself the trouble and loss of money. DO NOT USE.

9. J

   Jordan B.

   Source: MoveAdvisor · Lancaster, PA to Charleston, SC

   4 Oct 20223-bedroomPaid $6,885

   SCAMMERS

   Scammers grossly under quoted me to over charge. They caused my largest financial setback to date. DO NOT believe a word Waylon Glenn, Billy Joseph or the woman in the customer complaints department. Not Bbb accredited, no verifiable EIN online, No verifiable owner online. File a 3949 with the IRS for justice and contact department of transportation.

10. E

    Ekene M.

    Source: MoveAdvisor · Southfield, MI to Marietta, GA

    27 Sep 20222-bedroomPaid $2,500

    HORRIBLE COMPANY & EXPERIENCE

    This situation is one that I never expected myself to be in. I will list names to educate others & provide a realistic experience. I used Belmont Moving & Storage (Broker) to move my things from Michigan to Georgia. They used a bogus/scam 3rd party mover (Carrier), MTR Transportation. I have not seen my belongings since 7/24/22. It is 9/27/22. The situation as it stands today is Belmont (Deon from CS) informed me on September 19th that the Carrier, told them my items were missing and/or stolen & that I needed to file a police report. I have been asking for the situation in writing for 2 weeks & never received a full-report from them nor all the information they have on the Carrier. I want to be clear, this truck they loaded was my entire home; bedrooms, kitchen, bathrooms, all of my clothes, my daughters clothes. EVERYTHING is gone. Up until this point, I have called their customer service department asking for updates & all I was told was there has been a delay & they have no updates. I spoke to Molly & Bruce originally who have a "lacks' daisy/non-chalant" attitudes. Their CSR Dept (Colleen) said the carrier legally has up to 30 business-days to deliver the items & after 30 days, I am owed a "Per Diem" price ($25-30/day after the 30 days). None of this happened because now after doing my own research I found the owner of MTR Transportation & after speaking to him, he said he has no idea of what I or Belmont is speaking of. I proceeded to a 3-way call with both parties & left the conversation with more confusion that MTR had been a scam company. I have this conversation recorded. Now, my attorney has sent emails, I have sent emails, & called over 20x's & no one answers. All Belmont will say is they aren't liable & re-send the contract-That I should contact the carrier but since MTR was a bogus company there is no one to contact other than the legal authorities. They don't care to help customers at all. The owner (Sean) tried to send me a settlement of only $500 as if that could come to replacing an entire home. Their "legal & finance" person Sue - SILENT. Overall, please save yourself a headache - Don't use Belmont & their carries because they will leave you high and dry & NOT ANSWER the phones. They will also not contact you after anything bad happens. BAD EXPERIENCE! Legal Action will be taken. BELMONT - DO NOT respond to this comment with call us to discuss further because I have, DO NOT respond with a contract because I have it and so will all necessary parties. Thank you