Best Interstate Moving and Storage

Reviews

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1. K

   Katherine L.

   Source: MoveAdvisor · Morrisville, NC to Marina Del Rey, CA

   27 Aug 2023StudioPaid $10,000

   TERRIBLE EXPERIENCE!

   I never write bad reviews, this company was the worst I've ever experienced. Why are their mixed reviews on them? Because they’re a BROKER, not a moving company, so you have no way of knowing which company they will farm your move out to. Blake Johnson my sales rep who assured me they are great, gave me a total bait and switch. As soon as I signed the contact and paid, the nightmare began. I also see they responded below, but I have already reached out to them to no avail AND to their 3rd party insurance company which is totally worthless. They’ll tell you your items are insured to get your business, but then say it’s 60 cents on the dollar for a claim, which basically means nothing, $4 on a $200 speciality lamp I have that they broke in half. They assured me everything would be on time, and assured me they'd be in communication, and that they are very careful with my things. That was NOT my experience at all. Their customer service rep was so rude, hung up on me multiple times when I was desperate, didn't give a care in the world that I was without all my belongings for weeks on end, and they were so late delivering that everything came the night before my new job. My stuff arrived broken, stained, the boxes were so badly manhandled they were dented in and some were collapsed, my mattress was barely covered in plastic as they drug it across the ground, which by this point had multiple holes in the plastic …. and I pointed out the damage and stains to it. My standing desk no longer works, my bottom dresser drawer now catches, they broke a $200 lamp, scratched my music speakers, all kinds of things. So I was told at least I could file an insurance claim to make it right. For thousands of dollars worth of damage, they offered me $48 for the claim... let alone the fact that the claim took hours to complete. What a waste, what a terrible experience, I would NEVER USE THEM again. And I asked many questions up front, to try and mitigate the horror stories I've heard about movers. Sad to say, I got taken and they pretend to have the best track record, but once they have your things in transit, they stop caring, stop calling back, what a bait and switch company. :( And "owner" please don't respond by saying to contact you if there's anything you can do. I already did... multiple times. It seems there is a reason your company has a terrible rating with the BBB. What you can do to make this right is reimburse the damage you caused to my items. I’ve already reached out many times… but no response, just like it was when I was moving. :(

2. K

   Karen C.

   Source: MoveAdvisor · Roselle, NJ to Boca Raton, FL

   6 Aug 20231-bedroomPaid $7,500

   NJ to FL move

   Not only did your company scam me on the job price by increasing the cubic feet on pick up costing an additional $3200 dollars but on the day of the move it is very stressful and you send a new bill of lading via email....at that point everything is packed and I am forced to sign the BOL on my phone (which I did not read) my fault there I should have taken the 30 minutes to read the contract instead of just signing it. I was never told that by using a credit card for that payment I would incur an additional charge of $250 dollars. If I had known that I would have said wait right here and I will go, get cash....2nd valuable lesson learned from this awful experience with your company. Today I get a text message from 631-401-7385 saying he will be delivering my stuff tomorrow (Sunday) starting at 8 am. I received this text at 430 pm on a Saturday. Let's put aside the fact that my original contract with Brett from Americas Moving and storage stated that my stuff was moving to TBD-carrier storage. 3rd valuable lesson don't believe anyone at your company. I was also never told upon pick up that I would have a delivery date selected at random that I never requested because when I spoke to Brett at Americas Moving and storage, I told him I wanted to store my belongings for at least three months. So why would I ask...Then I get the call today that my stuff is coming starting at 8am tomorrow...mind you i am in an air b&b until the middle of October which is why i wanted my stuff stored for 3 months at the original conversation. Now I have my stuff coming and nowhere to put it I called America's Moving and Storage and US interstate and rail (not sure that these two companies exist or are one in the same. I talked to 3 different people who weren't even sure who they were working for because they each said at different times in our conversations that they were one in the same. So long story short I left my apartment in Roselle NJ on July 14th thinking my stuff was safe and sound and going to storage for at least 3 months now I am told that my delivery is going to be tomorrow, and it can't be changed without incurring an additional delivery fee based at on the cubic square feet. I was told by your agent that my best and cheapest option was to get my own storage unit now with 14 hrs. or so before start of delivery at 8am on Sunday morning I was told it was cash upon delivery or postal money order....now I don't know who has 2 thousand dollars just laying around for a delivery they weren't expecting until they contacted the moving and storage company in Oct for delivery and the banks and post offices are closed and I was told there would be no exceptions. So I scrambled to get a storage unit, notify both companies, sent text messages to the drive with a delivery address and contact info for delivery Which there has been no response. I have no idea where my stuff is, or in fact that it will be delivered tomorrow Sunday starting at 8am (had to arrange people to be there since I can't be there) I am scrambling to get cash together and waiting to hear back from someone!

3. D

   Daniel M.

   Source: MoveAdvisor · Clinton, MO to Davenport, FL

   21 Sep 20212-bedroomPaid $3,500

   Worst company possible. Bo show on moving date.

   This company was a nightmare! Their hard sell to get a deposit was terrible and they didn't show up on the day I paid $250 extra to guarantee. They offered no help and just said they canceled my move and was on my own. I'm reporting them to BBB. DO NOT TRUST THIS COMPANY. The buyer of my property worked with me but could have thrown our family out on the street. I did get my full deposit back but the emergency cost was of fining someone else doubled my moving costs. Just say no to Best Interstate Moving and Storage

4. C

   Carl M.

   Source: MoveAdvisor · Raymore, MO to Davenport, FL

   20 Sep 20214-bedroomPaid $3,500

   Nightmare, horrible experience

   If I could give this company 0 stars I would. This company is a broker not an actual moving company. I planned the move 2.5 months in advance. The day (Saturday) they were supposed to show up they did not. I could not reach anyone until Monday. At that time they informed me that the moving company that they had contracted with had filled their truck and I would have to wait for the next one, a month out. I planned the move around closing on my house the following week. This caused a nightmare for me to move myself because all of the other moving companies were booked through the summer and Uhaul had no truck available in my area. My advise is to choose a different mover and read the reviews. If you do choose this company be prepared to move yourself or try to find a different mover at the last minute. The only good thing was that they did credit all of the money back to me.

5. G

   Gillian S.

   Source: MoveAdvisor · Philadelphia, PA

   6 Jan 20214+ bedroomPaid $26,000

   HORRIBLE & Never resolved

   BIMS is a broker and does not use 5* movers as advertised. We had a terrible experience using BIMS in fall 2018. Movers weren't qualified, showed up drunk, vomited on job site, dropped washer/dryer on top ends and BIMS offered a settlement but never PAID! Nobody will respond to my followup. I have all proof and pictures of this experience.

6. J

   Jay L.

   Source: MoveAdvisor · Avon, NC to Leland, NC

   18 Feb 20204-bedroomPaid $15,000

   Broker - Not a Moving Company.

   Thought I was hiring a 5-star moving company to transport my goods between CT and NC. To my chagrin, Best turned out to be a broker (shame on me for not doing my research on them) that subcontracted the move to a very disreputable company in NJ. As a broker, one would think that Best would choose only "The Best". Unfortunately, that is not the case! Suffice to say..the move was a disaster on many levels, and Best basically wiped their hands of the entire affair once they received the down-payment. Customer service was virtually non-existent (when I actually able to reach someone), and the representative who originally handled our contract basically disappeared (I assume this individual either quit, or was let go). When I was finally able to speak with someone in authority (Stephanie), I found that person to be less than accommodating, and downright rude. Whoever happens to read this review..do yourself a favor and avoid this company at all costs. You'd better off going with a name-brand, and reputable nationwide moving firm.

7. D

   Danna B.

   Source: MoveAdvisor · Montclair, NJ to Ellensburg, WA

   16 Jan 20201-bedroomPaid $4,600

   This company is a scam.

   I feel like I have been scammed by this company and recommend anyone considering them to stay far far away. I booked Best Interstate for my move from NJ to WA in August/September. At first they were very responsive and friendly, but once the deposit was paid it was incredibly difficult to get information from them. I came home to a nasty message left for me by customer service about going through my final inventory, threatening that if I didn't get back to her right away it would delay my move. It would have been nice if an appointment was set up with information letting me know what I needed to do to be prepared in advance rather than having to speak to a representative with an attitude during an already stressful time. All of the details I discussed with Best Interstate never made it to the actual movers which led to several misunderstandings during the move - including not paying for materials to pack furniture, number of steps allowed with no extra charge and most importantly the fact that my belongings would need to be stored briefly before being delivered in Washington. Because of this, the movers had to adjust their schedule and my delivery date was delayed, leaving me with Washington without my stuff for a week and a half. After the movers picked up my stuff, Best Interstate tried to tell me that the weigh in came in higher than the estimate and I was going to owe more money in my balance. I requested my belongings get re-weighed because I didn't believe there was 900 pounds more than anticipated. The movers they booked were not responsive to that and eventually when I spoke to them they said there was no weigh in and I only owed what was in the estimate. Seemed to me that something very shady went on there. When my belongings were finally delivered, I noticed several pieces of furniture damaged and one item missing. The movers were not responsive to supplying insurance information. Best Interstate did try to track down some information, but it wasn't correct. I eventually got info from the movers but turned out they didn't have an insurance policy with the company they gave me. I cannot get in touch with them as their phone is not in service and they don't respond to email. I am now trying to get back in touch with Best Interstate. No one answers the phone and every person who's email address I have says they are out of the office on an extended absence. I trusted Best Interstate to book my move with a reputable company and since that obviously did not happen, I feel they are responsible for the damage to my belongings. This is the worst company I have ever done business with. They made a stressful situation infinitely more stressful than it should have been and don't even respond to help rectify the problem. DO NOT HIRE THEM!

8. A

   Andrew G.

   Source: MoveAdvisor · Redlands, CA to Dekalb, IL

   16 Dec 20193-bedroomPaid $6,000

   Lousy service.

   If you want a company that will go through your stuff, unpack things, break stuff and then pawn it off to a crappy settlement company that won't respond. This is it. AVOID!

9. E

   Emiko W.

   Source: MoveAdvisor · Omaha, NE

   21 Oct 20192-bedroomPaid $2,500

   Lack of communication.

   When I initially called Best Interstate the moving coordinator was really nice and went through all of my items with me and estimated the cost. However, as soon as that phone call ended and I had sent my deposit it all went downhill. I had no idea this was just a brokerage company and not an actual moving company, they were really good at hiding that, and so I was confused when movers from MoveOn moving showed up at my door. I had written the money-order out to Best Interstate, so I had to change the order to MoveOn moving or they would not accept it. Then I had to pay more than what I was initially told because the movers that showed up said that I had more square footage than they had thought, so there were more hidden costs. Then MoveOn moving turned out to be an absolutely terrible moving company with awful reviews and they took nearly a month to deliver my stuff when the estimate Best Interstate gave me was 7-10 days. When I talked to the moving coordinator they gave me a delivery time range between 5-23 business days or so, and I asked on the phone if it would really take 23 business days, and the coordinator was like "no that never happens unless it is a move from like new york to LA or something like that, you will not have to worry!" But then my stuff was delivered on the last possible day, so he just lied to me. I was getting desperate after sleeping on an air mattress for weeks, and I tried calling Best Interstate so many times and they never answered their phones, then I was emailing the moving coordinator I had talked to on the phone and he never replied to a single email. When I finally got ahold of someone by using a different phone number than my cell phone they basically told me that since they are just a broker they hired the other moving company and it was out of their hands and I would just have to contact the other moving company. Then it was revealed that if the other moving company could not fit their truck on my street that it would be an extra $300 they never told me about initially. I have no idea how this company has so many good reviews, my experience was just awful. They do not communicate and hired a terrible company to move my stuff that took nearly a month and there were many broken or missing items.

   Response from Best Interstate Moving and Storage

   Hi Emiko, thank you for your feedback. We're saddened to learn of your experience during your recent relocation. We certainly would like to speak with you directly to address some of the concerns outlined in your review. In the interim, please note, we are fully transparent when speaking with all of our customers and provide full disclosures both verbally and written advising that we are a moving broker. In addition, all of our carriers have nothing less than a B rating on the Better Business Bureau and have gone through a thorough seven step vetting process. As mentioned, we will definitely like to speak with you in more detail, please contact our management team at 561-220-9508. Have a great day!

10. A

    Angie P.

    Source: MoveAdvisor · Woodbridge, CT to Spring Hill, FL

    16 Aug 20194+ bedroomPaid $16,000

    CT to FL disaster.

    The quote and pricing process was seamless, the issues started when we were a week from moving date and getting a hold of someone to update total count and obtain confirmation for move. I was provided a date and Helix as the moving subcontractor - A day early and a subcontractor named Rayan showed up to pick our stuff, I called and was told that system said Rayan she didn’t understand why I had different information as if I was making it up! Our property was packed and stored, we were working on a delivery date with Best and told that a confirmed date was not available 2 weeks prior when I was contacted by dispatcher from Rayan directly and given a date. What’s Best role? Rayan showed up 5 hours late, understaffed-didn’t finish until midnight. Our property was 85% damaged: boxes crushed, furniture missing parts and turned, appliances dented and or/that don’t work. The trailer was packed to fit with no regard to what item it was: glass fragile marked items were in bottom totally crushed, washer was packed horizontally, small refrigerator was upside down, wardrobe boxes collapsed to fit in narrow spaces, spilling out their content..truly a nightmare. There was no respect or consideration to the fact that the items contained were our life belongings and memories, it is so sad. Cherry on top was that we paid $16,000 to have our belongings destroyed. I believed Best reviews and advertising that they only subcontract reputable and responsible movers only to find out now that Rayan reputation had lots to be desired and should have never been awarded our job by Best.

    Response from Best Interstate Moving and Storage

    Hi Angie, thank you so much for your feedback. We extremely disheartened to learn of your experience. Please contact our management team immediately to discuss the issues cited in your review. It is our goal to come to an amicable resolution. Please contact 561-220-9508. Thank you.