Big Boy Moving and Storage

Reviews

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1. D

   Disappointed P.

   Source: MoveAdvisor

   13 Jun 2017Partial movePaid $4,448

   Do Not Use..

   Stay away from this company. They pull last minute stunts that are beneficial to them but cost the customer additional monies. You have no option but to pay the monies or they won't deliver your things. The owner doesn't even have the courtesy to reply to any phone calls or correspondence. The claim for the broken items was never settled. Their delivery men were rude and lazy. My people basically unloaded the truck. They were 13 hours late in arriving at the destination claiming every couple of hours that they would be there shortly. How they stayed in business this long is beyond me. No conscience people.

2. N

   Nanci

   Source: MoveAdvisor

   3 May 2017Paid $3,792

   Not worth it.

   Pros- very nice people doing the actual move. Cons- read the fine print on your contract--- these things will happen. Extra charges for a long carry -my neighbor said she did not care if her house was blocked by the semi but movers said they could not legally park there and therefore I got charged for a long carry. -it took a month to get my things. -multiple things were broken- I am in the process of filing a claim. -I got pressured to move early to accommodate the mover's schedule. I would not use this company again. I would sell what I could and do the move myself.

3. A

   Aryn C.

   Source: MoveAdvisor

   5 Mar 2017Paid $1,375

   Worst Experience, they are crooks and scammed me.

   I made moving arrangements a month in advance with Best Price Moving and Storage who told last minute they were not available for the day of the move and that someone else would be picking up my stuff. When Big Boy Moving and Storage came to pick up my stuff, they charged me $180 extra for stairs, which was something that was already worked out with Best Price Moving and Storage- I told them the amount of stairs I had and he gave me a price accordingly and now this new company decided to charge me extra. I paid it because I needed to get out of the apartment and moved that day and then I planned on calling the company to explain the situation and have them charge me less for the delivery portion to compensate for the extra amount charged, They said how do we know you didn't make a deal with the driver. What kind of company is this that they don't honor their customers because they are concerned about shady deals like that. I waited 2 weeks for someone to respond to my phone call about getting my stuff back, I honestly didn't know if I would even see my stuff again and if this was a scam and I needed to file a police report. Best Price Moving and Storage wouldn't help me with anyone of this. I made plans with them, they contracted my job out to someone who would do it cheaper and took no responsibility. That is a scam. My stuff arrived after another couple weeks broken and missing. The drivers made me pay them in cash and wouldn't let me see my stuff ahead of paying them which I knew was a bad situation but they had my stuff hostage. They also didn't warn me before taking my money that stuff was broken and that 5 boxes, a desk chair, a plastic tub full of pots/pans/kitchenware was missing. I should have called the cops to be there. Additionally one of the boxes had a mix of mine and another persons' stuff. They had clearly gone through our stuff and took out what was valuable and threw into this box what was not. I had a horrible experience with both places and would strongly recommend not using them.

4. A

   Amy M.

   Source: MoveAdvisor

   30 Jun 2016Paid $2,800

   Nightmare.

   I have moved 7 times in the past 11 years and this move was a NIGHTMARE. I hired All American moving and got a quote with them on the phone and some how a truck with a different name showed up at my door: big boys moving. All of my paper work had big boys moving written on it even though I never hired that company. This joke of a company showed up at my door after I had already put the $600 down payment so I was stuck. For starters they changed the move day 24 hrs before the move and my husband lost 2 days of work as a result. But fine. I forgave that. On moving day mover walked in the door and said I owed them 700 more than the quote in his hand. He said if I want my stuff packed professionally then it would be 700 more and that it had to be cash. (I'm not sure why I would hire movers to move my stuff unprofessionally when I can do that on my own.) After 2 hours of phone calls and arguments they agreed to do it for originally qouted price but made me sign a paper that said if any glass broke they were not responsible since I refused the professional packing. The driver was very angry and was arguing with the salesman and his supervisor because he didn't want to honor the quote even though I heard them tell him to honor it. My guess is the 700 was his cut!! I then watched them pack my stuff in ways I have never seen movers handle my stuff ever before. It was devistating to watch. When the mover was leaving he let me know that my stuff would be going 5 hours south to miami for a few days and would get switched to a new truck before it made its way back up to me in Virginia. Nice. A few days later when my stuff arrived at the new location, the driver started by saying I owed him an extra $120 because he could not pull his truck up to my street. (So they are also incompetent drivers who can't even drive their own trucks.) After arguing with the salesman and supervisor on the phone, they let me know that they would wave the fee out of the goodness of their hearts. Finally I thought it would be over but no, the driver threw a fit and said he didn't care what any of them said, he wanted the $120 and it had to be cash or else he would leave all my furniture in the middle of the street. He was shouting like a maniac and harassing the neighbors (who I did not even know) so I called the cops. When the cops arrived I said to him in front of the cops, that I didn't even care about the $120, that he could gladly have it if he just gives me my furniture and leaves. I was so done. I told him I'd call the office and make the payment with my credit card. He again went ballistic and said it had to be cash. I told him he was being sketchy and the cop agreed. He finally told me not to worry about the money and that he'd move the stuff. He didn't want my credit card payment. If it wasn't cash he wasn't interested. He started unloading the truck and the cop stayed because the man looked angry and I was frightened to be with him alone. He then proceeded to literally SLAM my furniture onto the road. He was throwing my nightstands face down on to the road. I was horrified so I took out my camera and started recording everything. He walked over and asked me if I was filming him then refused to work and went and sat in his truck for 30 mins. The cop told him if he wasn't moving my furniture he had leave because he was blocking our entire road off. And he threw a fit about me recording. He finally decided to keep working. They didn't finish till past 11 pm. And he was insulting and laughing and making a mockery of it the entire time. Best of all he broke the majority of my furniture. I am beyond devestated. They tore my mattress, broke my bed, broke my daughters dresser, and left tape marks and dings all over my coffee tables and end tables. I am horrified. Not to mention how rude and unprofessional the supervisor was on the phone. She does not let you speak and keeps talking and cutting you off and was very insulting and belittling. I will see them in court!! RUN! ZERO STARS!!

5. S

   Smh

   Source: MoveAdvisor

   21 Jun 2016Paid $6,689

   Worst company ever.

   My total cost doubled by the end of it all with no warning! Worst customer service ever! Melissa screamed (literally) at me for trying to get her to remove 2 charges that were put on by mistake, THEIR MISTAKE! They added apartment stairs which I don't have as it was being delivered to a house. I was also told I would get free tv crating and they charged me for that as well. Maganger James, NEVER returns calls or does what he says he will. At pick up, the driver was incredibly rude and also very difficult to understand when he spoke. I found it suspicious that several company names were used while working with them. Initially it was David & Goliath moving and then it was Big Boy Moving and storage and at delivery it is Jordan River Moving Company. Overall This company is fraudulent! Do not use them!

6. M

   Mnewee

   Source: MoveAdvisor

   7 Jun 2016Paid $2,700

   Disheartening to say the least.

   If being overcharged would have been the only thing that went wrong, I could have eventually gotten over it. But I have never experienced such terrible and consistently awful service from a company. Here are some examples of what we have endured: 1.At time of pick-up movers privately asked if we could pay them their tip (instead of giving it to the driver) so they would be sure to receive it. This was really unprofessional and an awkward interaction. 2.39" Vizio flat screen was wrapped by movers and placed in the "free" crate we were granted in the estimate..and then it was left off the manifest (stolen) 3.Rubbermaid containers were apparently rummaged through as a $250 cordless speaker disappeared as well (stolen) 4.1 of 4 wheels missing from bed frame 5.Lamp broken and unusable 6.Entertainment center broken and unusable 7.Mirror broken 8.Dining table severely scratched 9.Calls are not returned from customer service (Melissa) 10.Customer service representatives are rude (Connie) 11.During the initial down-payment process, I had to provide a copy of my credit card and drivers license. I provided this on 4/26/16. Fraudulent credit card charges from California ensued within 2 weeks. Coincidence..maybe. 12.Upon delivery we could not use a credit card or a check and could only give the driver a money order from the US Post Office. The movers requested more money in order to bring the items upstairs. I was told that the first flight of stairs was included, but apparently on 7 steps were included. After being overcharged almost $1000, we were not paying another cent. Hence, the truck was unloaded on the curb. 13.Several times during this process there were different company names involved (Big Boy Moving & Storage, David and Goliath Moving, Swift Moving Systems, Swift Moving Van Lines) Summary: Overcharged $956.87 Truck unloaded on curb and inventory not taken to the apartment Almost every piece of furniture broken or damaged 2 items of significant value stolen (TV and speaker) Unprofessional customer service.

7. W

   Wilfrid H.

   Source: MoveAdvisor

   3 Oct 2015Paid $502

   Very poor customer service.

   The Moving company being reviewed here is entitled “Big Boy Moving & Storage”, locate at 600 NE 185th Street Miami, FL 33179. This is simply the WORST service company you can ever deal with. Granted that sometimes, emergencies and unplanned events happened but that was not the case with me. And even then, there are ways of relating to the customer so that it is not what you say but how you say it. When I was looking to move from New York to California, I searched and contacted moving companies via Internet. I then called some and finally settled with one entitled Eco Van Lines. As it turned out, this was just an agent like a broker who turned me over to another one.

8. C

   C B.

   Source: MoveAdvisor

   11 Sep 2015Paid $5,000

   Horrifying.

   Not only did 1/2 my boxes come kicked in n ripped open n w a lot broken including a antique hope chest that was my moms as a kid it had 2 legs broke but one was attached haphazardly to the wrong side ! Now I'm done empting all n there is a box of collectibles missing. I was spoken to meanly by ur workers rushed on all boxes coming off the truck, harassed by driver to tip both on pickup n delivery n he wanted to leave the garbage on my lawn. When packing the truck tossed my flat screen up to its spot on the truck. Over charged me on the shipping after I had signed a contract for a specific amount,,were over an hour showing up past the 2 hours given n after calling an saying be there in 5 min. Same on delivery..Would not wait for me to try n count n or look into any of the ripped kicked in boxes of which there was many..I want the missing box shipped by mail to me..N I want tracking n insurance..I have a family member who is a criminal lawyer and is ready n willing to go to bat 4 me..It will cost me nothing to sue you n win I was bullied n lied to. I spoke to big boys n they r the ones getting crap because of u all not the other way around n want to join in on the fact that I have a top shark lawyer all to willing to go to the mat for me n them against you. I will be your worst nightmare ever already posting on any site I can how horrible u r n will do so 4 as long as I can.

9. F

   Francine S.

   Source: MoveAdvisor

   5 Sep 2015Paid $2,802

   Estimate.

   I would never use Big Boy Moving and Storage again.  My son moved from a 1 bedroom apt. in VA to NJ and the sales rep Liz quoted 395 cf. for the inventory I gave her.  The inventory DID NOT change, when the movers arrived they said it was closer to 600 cf.  This was an increase of $658.  You have the right to cancel at that point, but the contract states that you would lose your deposit, which was $629.  When you have to vacate an apt. in 3 days, you have no choice but to let them move the items.  They also brought a 75 ft. semi which added another $224 for a long carry.  An additional $75 was charged for using the elevator.  The mover took off 50 cf., and when I called Customer Service to complain about the increase, they try & make you feel like they did you a favor by taking off 50 cf.  We boxed up the TV ourselves which saved them time.  Customer Service is claiming they packed items for free, the only thing they did was take out the small glass top from the coffee table & wrapped it in a dirty blanket.  Customer Service is very rude, they took off $100 and told me to have a nice day.  Both reps I spoke with kept telling me I was being disrespectful to them & they ended our conversation.  The blankets used to wrap the furniture were dirty.  In the future, I will use a professional, big name moving company.  If you use Big Boy Moving and Storage, expect to pay MUCH more than the estimate you are given.

10. L

    Lisa

    Source: MoveAdvisor

    30 Jul 2015Paid $4,800

    Keep shopping!

    This company is an absolute nightmare. Do not hire them. I dealt with a salesman named Mario on the phone who quoted me $3200 for a 2 bedroom 2 bathroom move from Michigan to California. He told me to put 30% down, 30% at the time of the move, and the rest at delivery. Wrong! The movers arrived at 8:30 p.m. (5 hours late), jacked up my price to $4800, and told me that I was supposed to pay half at the time of pick-up. I had to move for work and Mario told me that the average delivery for that distance is 7-10 days. It's been 2 weeks and i'm still sleeping on the floor. I contacted a customer service rep today who said that she has no estimated time of arrival and that they would call me when in route. Where are they now? Do not hire this company!