Chester County Moving and Storage

Reviews

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1. L

   Linda M.

   Source: MoveAdvisor

   25 Jun 2015Paid $790

   Worst moving company ever.

   We had to get the police involved! I have never experienced such an abysmal and unprofessional moving company. We had to involve the police because they were refusing to remove our stuff from the truck until they could find a clipboard they lost. The police saved us! Movers refused a walk through at the end even though we were guaranteed that! Beds were left in shambles, cardboard still on items!

   Response from Chester County Moving and Storage

   Please note, Chester County called the police because our legal paperwork was stolen from the truck. We can not unload a truck with out payment and Ms. McGuire refused to make payment until after the police were called. Finally we ran the payment had her sign some documents via fax and proceeded withe the move. The beds were put together and your story has changed over the many sites you have posted this review. We have since resolved this issue legally and there is no further action required.

2. J

   John S.

   Source: MoveAdvisor

   13 Jan 2015Paid $945

   Stay away from this dishonest company.

   I don't even know where to begin. Our pick up was over an hour late. The dispatcher continued to lie to us and hung up on my wife. When the workers showed, they did a decent job packing our furniture and boxes, but then forgot a critical component to our bed. I had to drive back to the original location to retrieve it and they charged me extra for the time it took. They damaged our bed but never offered paperwork to fill out so my complaint afterwards was denied and now any effort to call them goes unanswered. I wasn't even asking for much back except the repair of our mattress and an hour refund for the time I retrieved the forgotten part, while their crew sat around and feasted on pizza. I have left messages every day for weeks and they won't call back. No one there will direct me to the owner. They seem to avoid mentioning his name. I think they operate from separate locations to avoid angry customers. I hope that everyone who plans to use their services reads this review and goes elsewhere.

   Response from Chester County Moving and Storage

   While you drove back to get the piece that our crew accidently forgot, the crew was still at your new home, working. That is why you were charged for the time. You were told that the policy regarding damages was to call the office and have a claims form sent out. Which you did not do. That is why we did not know of any damages. Furthermore your bed was not boxed, and we have a signed waiver that we are not responsible for damages to items that are not bagged, boxed, or wrapped. Where we operate is not an issue, we do not allow customers to the office for safety reasons. We have equipment and supplies that can be dangerous if not careful. We attempted to resolve this issue and the customer did not like our policy.