City Line Moving and Storage

Reviews

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1. J

   James W.

   Source: MoveAdvisor

   19 Jul 2014Paid C$1,000

   We were impressed both at the collection and delivery end of the move.

   Hello Kelly, This is a note to tell you and City Line Moving and Storage how we were impressed with the work of your crew. The men who collected the furniture and the paintings were meticulous in their care in packaging the furniture and the paintings. They were well organized, thorough, courteous and pleasant. At the other end, in Oakville, Ontario,  my son reported that the City Line Moving & Storage crew again, were well organized, thorough, careful in the extreme to ensure that both the furniture and painting were delivered without damage.   Both he, and I, will contact City Line Moving & Storage when we have need to relocate in the future, and we would not hesitate in recommending City Line Moving & Storage to family, friends, and business associates should they have need to move.   Thank you and your company for an excellent job very well done.   James   James C. Wilson Active Chemicals Ltd # 1 – 7157 Honeyman Street Delta, British Columbia, V4G 1E2   Direct:             604 984-2203.

2. M

   Miranda

   Source: MoveAdvisor

   29 Mar 2014Paid C$1,250

   Great moving services.

   I was very impressed when my movers arrived. They were friendly, clean and professional. The way they packed my furniture I was very impressed. They promised delivery to Saskatchewan within 2-3 days and they delivered in 2 days. Estimated price was very accurate and even I had less weight and I got $120 back from them. They placed all items neatly and assembled all beds for me as I am single mum. They were fantastic! I have read terrible reviews about some companies and was very sceptical but no doubt I would highly recommend City Line Moving to all my friends and family! Will definitely use them again. Thank you.

3. E

   Eve

   Source: MoveAdvisor

   23 Nov 2014Paid C$2,000

   Bad company? Not really!

   Except Kelly, the salewoman who, sometimes, disrespectful me by hanging up the phone on the nose, this company is not bad considering the price. I ve been working for another company deemed much better but I do not see much difference in terms of punctuality and especially "after sale service" in case of damage. Obviously you must know this company to take full advantage, otherwise you may regret. I have not seen any overestimation of weight. However a major problem to occur during the delivery: the driver, very good and patient guy, abandoned to himself by his company, Had to look on kijiji and wait very long time before he Could find a person to help Him unloading.man who was sometime. I will probably work with them again but I will have to pay attention on a number of things.   .

4. C

   Chris

   Source: MoveAdvisor

   27 Mar 2015Paid C$2,385

   Avoid this Company.

   Apologies to those customers after me!I should have filed my complaints much earlier to avoid your making the same mistake ie.hiring this co.! I'd hoped that after several calls to them,my lost/stolen items would be retrieved.In spite of being 20 lbs.under quoted rate,I still paid $700 more.I was assured upfront that there were no additional costs.They unloaded & stored my items in Calgary,loaded again to transport to Vancouver,unloaded in Vancouver warehouse,then reloaded into uhaul & delivered then to me.All of which I had to pay for.A total of 5 loads & unloads which resulted in several damaged & missing items.What should have been a one day trip Alberta to Vancouver turned into a 27 day nightmare.In addition,upon arrival,there was no effort (runners etc) made to protect the brand new carpets,floors,from scratches & dirt.I know that I will never see my missing items again.I hope that this company is no longer in business,& if they are,I would hope that I have prevented someone from making the same mistake I did.The Better business bureau in Alberta should definitely be informed of their fraudulent practices.

5. M

   Melissa

   Source: MoveAdvisor

   27 Feb 2015Paid C$4,500

   NEVER use this company.

   It has been 5 months since our move and we still can't believe how horrible our experience was with this company.  I am writing this review in hopes that it will prevent everyone from making the same mistake we made by hiring this company.  The following is a list of reasons not to choose Cityline: -could not give us an exact pick up date until the night before -pick up was 4 hours late and they arrived out our home at 7pm and left at 2am -did not take off shoes or use covers for shoes and left carpets and hardwood floors very muddy and dirty -many dents in our walls -one man drunk on the job -did not warn us that we would not receive our belongings when we arrived in Calgary right away which resulted in a 6 day waiting period. -Once the truck arrived at our new home in Calgary, they surprised us with a charge for storing our items in their warehouse for the 6 days we didn't have them.  They wouldn't unload our belongings until we paid -tried to speak to a manager multiple times - never successful -they brought us boxes that didn't belong to us -they misplaced multiple things of ours and we still haven't received them There are many more issues that we had with this company but this list should be more than enough to convince you not to choose this company.  Bottom line is that this company made an already stressful situation more stressful.  Please find ANY other moving company.

6. C

   Calgary

   Source: MoveAdvisor

   2 Feb 2015Paid C$1,990

   Disaster.

   My worse fear has materialized. Everything could go wrong had gone wrong. Started with they sent a smaller truck despite the fact I called numerous times asking for a 28' or larger. We ended up getting a second truck in the evening - wasted so much time. Movers took 9 hours to LOAD, estimate was 3, and that was with LOTS of help from us 3. Movers did not remove shoes even asked and reminded, no blankets to protect floors, took movers 20 minutes to tape one item in -14C, tapes don't stick in cold temp. Why not doing it inside? These are NOT professional movers as they claimed. One of 2 movers was a off-street-loaner, he told me he does not work for the company, he is doing it for extra cash. I mentioned to Stan he was totally in denial. Everything moved and placed in their storage 6 hours later.  The move from storage to new address was also a joke. Truck was unloaded but about 1/2 truck load of items were missing. I had to help identify my stuff in storage. Many items broken including my LCD TV, lamps, table, vases. Movers did used blankets, removed shoes, and worked faster. Bottom line is Never Go Back to this company. Please take this review seriously.

7. M

   Melonie

   Source: MoveAdvisor

   23 Jan 2015Paid C$7,000

   Not Impressed.

   My family and I have moved several times over the years and have always used moving companies. We have always had great service and our belongings were always looked after, that is until we used City Line Moving and Storage. The customer service was horrible! We were told we got one month free storage, we needed our items to stay with the company for 1 week until we got possession of our house. We were told that our items would stay on the truck because it was a slow time for them and wouldn't be a problem. When our items were first loaded they filled a tractor trailer, when our items were delivered to our new address they were in a truck half the size and almost everything was damaged in some way or another and our black leather furniture was covered in dirt and mud and was ripped and scratched and the same with our bedroom set as well. I had broken vases, picture frames and several pieces of damaged furniture. When the company was confronted they had the "I don't care" attitude. We will NEVER use this company again.

8. C

   Chris

   Source: MoveAdvisor

   19 Jan 2015Paid C$1,800

   Bad!

   To be fair, I am going to start saying that the movers did a great job with the furniture, packing and delivering. Friendly, nice guys. The problem I have with this company is the customer service. You have to be very patient! I am a fair person and like to treated the same way. I called this company is September saying that I needed to move in November. They said ok, blah blah but no dates could be scheduled bc it was too soon in September and they would let me know.. October 20th comes and no calls. I called and they said it was still too early.. I called other companies but it was already too late to schedule for november so I was stuck. I paid the deposit. I called again November 3rd, still no dates.. They called me on a Friday saying they'd be there next day which I could not make and said it was unfair to give me such a short notice. We agreed on the last week of november. They told me it would take 1 to 2 weeks for delivery. I said I would be traveling on Dec 20th and would need everything there. The answer was "no problem".. I agree that I should not have trusted them and packed the minimum things to carry with me, leaving all to be transported. Needless to say that December 20th came and no furniture. I even offered more money to have it delivered but nothing could be done. Christmas gifts for my family? not this year.. VEry disappointing! My furniture was delivered mid January after my vacation. It was scheduled for the 14th but ended up being delivered on the 17th with 2 missing items. Now I am contacting customer support to see if they find it for me.  Good luck!  .

9. J

   John H.

   Source: MoveAdvisor

   6 Nov 2014Paid C$3,500

   Worst Experience dealing EVER.

   Unprofessional, horrible customer service, illegal business practices. They will add on undisclosed fees (warehouse fees?!), Uhaul shuttle fees, delay quotes on storage when they have your possessions to ensure they charge a premium on the storage fee $350 for 1 month storage?! I am looking for anyone that has had a negative experience so we can go to CBC Marketplace and BBB to expose these scam artists. I dealt with Kelly in case anyone is looking for a complete ripoff on their next move. Any lawyers want to head a civil action lawsuit against City Line Moving & Storage, please contact me.

10. S

    Sam

    Source: MoveAdvisor

    5 Oct 2014Paid C$1,697

    Worst experience I have ever had.

    First I would like to say if I could give a negative review I would. This was the worst experience I've had with anything. In the beginning everything seemed really good, it seemed to be way more economical than renting a uhaul and driving my stuff from winnipeg to edmonton (uhaul would be 1800 and city line quoted me 815). I only had one real piece of furniture and that was a bed, everything else was small (clothes, movies, fabric, ect.). They told me that my stuff would take 1-2 weeks to get to my final destination. This is where everything went downhill. It took over a month for my stuff to get to my new place. I called their Calgary office often and they really were if no help whatsoever. I believe that they would not have even told me of the delay had I not inquired on my own. Finally the day came for them to show up and they charged me over 2 times my estimated quote!! And not only that they we not on time as I only had someone to be there to recieve the items before 3. So we arranged that they would be at my house around 1 when my brother called the driver at 1:30 he said he wouldn't be at the destination until after 3! When I called the office to tell them that that wouldn't work for me they asked me to BEG my brother to stay just an extra half hour! I was outraged! Not only will I never ever use this company again, I will strongly recommend other to also never use this company.