City Line Moving and Storage

Reviews

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1. C

   Cheryl B.

   Source: MoveAdvisor

   22 Sep 2014Paid C$7,600

   Moving Experience.

   I was moving from Vancouver to Edmonton in August 2014.  I received an estimate of moving charges via the phone using a provided checklist.  I went over everything with the person I was talking with.  I booked the move well in advance and received confirmation.  The morning I was to move they did not show.  Upon repeated follow up by myself and having been told 6 different times to expect them, they showed up 2 full days late.  They took 23 hours to load up.  A few days later on a Saturday evening I was called and told they would arrive at my new home to unload within a few hours and that the estimate was off by 2.5 times the amount.  I was informed that I would need to have $7000 CASH to pay the movers or they would take my possessions to a warehouse in Calgary and would return them at a later date at my expense.  It was Saturday night and banks were not open.  They were not at all reasonable regarding this requirement.  I heard later that this company actually auctions people's belongings off if they cannot pay.    During this event I repeated asked to speak to a manager or owner but was not given that opportunity.  I now believe that they deliberately grossly underestimated the weight.  They were not at all up front regarding their policy of being paid that much money in cash upon delivery.     .

2. S

   Samarra L.

   Source: MoveAdvisor

   18 Sep 2014Paid C$2,400

   Beware - bad bad company.

   DO NOT USE THIS COMPANY!!  They are the worst movers, bar none,  The pickup was late and I had to fight to get them to come on the right day.  They NEVER did deliver my housefull  I ended up driving a truck myself to Calgary and loading my own belongings from their warehouse - at my own expense and then paying to retrieve my things.  EXTORTION.  They are Russian and rude and cannot speak English conveniently.  CORRUPT.  They immigrate here and bring all their scams and corruption.  Please don't deal with them.  The Police will not help you and the government will not either.  .

3. W

   Wong

   Source: MoveAdvisor

   18 Sep 2014Paid C$2,000

   City Line moving-Beware.

   Also the worst and most stressful moving experience thus far. And I have moved alot. As you have read below: DO NOT USE THIS MOVING COMPANY. This company is fraudulent and will scam you. Not only were the movers were late, unreliable and inappropriate (I'm female). They charged me the full price on the day of the move and they are now holding my possessions hostage in storage until I pay them again. They claim that my possessions are double the weight and this is why I need to pay them double of what they initially charged. I have asked for documentation of the weight of my possession, but keep getting the run around. I moved a minimal amount of furniture and my household possession, but the weight they are claiming I move is the size of a small house. The customer service is also unreliable. You will never be able to speak to Alex (who is apparently the manager). I have heard every story, and excuse with this company and could go on. Please be very wary of this moving company.

4. C

   Christopher J.

   Source: MoveAdvisor

   6 Sep 2014Paid C$1,600

   City line moving and storage.

   Worst experience of my life. DO NOT DEAL WITH THIS COMPANY. plain old extortion. Estimated $645 dollars for a move from Vancouver to calgary. upon delivery they weighed my items to be 1900 lbs. Upon pickup they estimated under 1000lbs. Charged me DOUBLE the agreed upon fee. When I refused to pay the extra and asked for proof they told me I would have to pay an extra 200 for proof!! I refused they took my possessions and later returned with a scale ticket that read a ridiculous 2300lbs.  they bent me over and I had to take it. $1600 in the end. I will be taking legal action.  .

5. A

   Annonymous

   Source: MoveAdvisor

   14 Jul 2014Paid C$1,350

   Worst Service I have ever recieved.

   Do not touch this company with a ten foot pole. I was promised a pickup on a date early in July going from northern alberta to southern alberta. I was asked that I pay a deopsit and afterword is when it went wrong. Driver never arrived designated date (no notification of delay), I had to phone them to learn it was going to be delayed unspecified number of days. When I tried to confirm a day then service got wrose. I was hung up on several time, never once responded to when I was told I would be, swore at by driver and staff, and generally made to feel like I was the buden. I was denied chance to even speak to their Manager.   Calgary Office service was apalling. When I went with another company who had delivered same day, City line failed to refund deposit forcing me to dispute charge with VISA (Winning - No Surprise). And while I cannot speak for other offices, the service from Calgary Office was appalling to say the very least. Home Office also was not helpful and instead kept directing me back to Calgary when I had made abundantly clear I was getting nowhere except "Oh.. It may be here, or there".   Stay clear of this company, and go elsewhere. Elite Moving was fantastic, as were a number of other companies I phoned who were likewise appalled by service I got. Or rather the service I did not receieve, and the verbal abuse I was recieving on phone.