Complete Moving Group

Reviews

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1. C

   Capbatut D.

   Source: MoveAdvisor · Palatine, IL to West Palm Beach, FL

   2 Jul 20181-bedroomPaid $2,450

   Very professional company!

   Definitely a five star company!! They took such a good care of the entire moving process , so I highly recommend Complete Moving Group!!

2. M

   Michael R.

   Source: MoveAdvisor · Baltimore, MD to Sacramento, CA

   25 Jun 20182-bedroomPaid $3,924

   Nice Move !!

   COMPLETE MOVING GROUP!! the name says it all!! My sales representative Michael O'Malley gave me the full white glove treatment. I moved from Baltimore, MD to Sacramento, CA under 4k. Best experience and I recommend your move with this company.

   Response from Complete Moving Group

   We are very proud of Complete Moving Group associates and thank you for feedback. Always on top of everything.

3. V

   Victoria H.

   Source: MoveAdvisor · Ashland, OR to Colorado Springs, CO

   1 May 2019Partial movePaid $1,571

   Criminal behavior. Fraud.

   We have (had?) a contract with this company to do a small move for my mom from Oregon to Colorado. We paid the retainer fee. On the day before I was to fly out, I got the call that they would not be able to follow through. Supposedly they tried to "find" someone to move her, but that feel through as well. At this point, they still owe us $518 and some change for this incompleted service. We have called, emailed, called again, emailed again and always get the same response, "We will get back to you with your refund." I called last week (again) and talked to "Kyle" who again said he would get back to me on Monday. Surprise.. "crickets." I called today (Wednesday) and now the phone number in Florida is "not accepting calls" and the cell phone number is shut down. Kyle said he was moving the company to California. I WILL find you Kyle. You have caused more tears and heartache as we are dealing with my dad's death and now you have stolen money from my 80 year old mother who needs every penny. I don't think you could ever get any slimier. I am contacting the Attorney Generals in all states your company "serves," the BBB in each state and the Departments of Transportation. If this continues, I will be calling an attorney to not only get my mom's money returned but also compensation for the incredible difficulties your company has put us through. Be ready. From the looks of the reviews, perhaps a class action suit is in order. Criminals.

4. T

   Tom A.

   Source: MoveAdvisor · San Francisco, CA to Long Island City, NY

   4 Dec 20181-bedroomPaid $2,723

   Lied, Ignored, and now my building is angry at me.

   Before agreeing to their services, before any money changed hands, I sent them the requirements for my building TWICE. They acknowledged and agreed to those requirements. They fulfilled none of the requirements, gave me no warning for the delivery except until 8pm the night before so I could not reserve an elevator, and the movers that showed up were rude, pushy, and demanded extra money from me for the mistakes of Complete Moving Group. I would rate them 0 stars if I could. This has been the worst moving experience I ever had. Will never use their service again and I advise you do the same.

5. M

   Mark

   Source: MoveAdvisor

   18 Nov 20182-bedroomPaid $1,160

   Lost items during move.

   Best I explain this bad experience is by last email (sent 3 and called 3 X- no reply) ) I sent to the office to Ivan ( supposedly owner) and Liz, office manager: "Good evening., I have tried many many times to reach you Ivan, or you Liz again, ( ?) but all I get from a gentlemen who answered the phone is that they are working to handle the matter and someone would call back. No one has . Been roughly 2 weeks now since original move/complaint of missing items.. . I give up!! I don’t have any more time/patience to deal w/this bad business; lack of follow up . Apparently your promises to call back are as good as delivering all items in a move which is poor. More important is the lack of follow up. Being a loan officer of 35 years, I am proud to say, that “my last foot forward, in as equal to, if not better than, , my 1st foot forward” … .both 100%..( Too bad your firm can not boast the same )… Liz, I spoke to you once (not sure if that’s ure name as so abrupt) , you were both extremely condescending and , belittling as to my complaint, (stating that it was basically no big deal) as to my issue. These movers took 10 hours ( albeit, no extra cost- except for my time which I could been spent working ) and , I unfortunately gave them like 140 tip after they said 120 was not sufficient).. I also bought them Pizza for 60.00 .. fortunately my friend was there to witness the atrocity and basically told me I am lucky he was there to get these guys moving ( as they would take like hour breaks) .. I also had another person, to unpack, as to attest as to the missing item. Mostly, I am upset ( as I do not drive) , as it cost me like 80.00 to pay someone to take me to the different places needed to replace 4 items - besides the 160 material cost. Just gets me as I treated the movers very nicely , and that you will not only address the problem, but dismiss it!! With the Liz attitude .. I guess I am out of the 240 bucks it takes to replace the item with its contents and the time it takes to do so, and out of patience. Mark B-.

6. A

   A V.

   Source: MoveAdvisor · New York, NY to Chicago, IL

   1 Oct 2018StudioPaid $7,000

   A total mess!!

   I cannot imagine any moving company being worse than complete moving group (technically, they are broker and not even a moving complete and be very careful that working with a broker is both waste of time and money). It is a total mess! They are so dishonest! The customer service is very impolite, helpless and unreliable! I strongly warn you against having business with them. I cannot express how dissatisfied I am about their service. My move was from New York to Chicago. At the time of contract they guaranteed many things including *full packing service*, *3-delivery* and *no piggy backing* which were very important for me. But what happened to me was the following: 1) They came for packing a day later than what we had in our contract and even 4-5 hours late in the time the set up later! 2) The movers made me to help and I had to work hard (!!) with them to finish packing on time. I am not exaggerating, it was exactly the case! 3) The mover told me that they will first move my stuff to a storage and then in about 30 days I will get your items!! (They violated both "no piggybacking" and "3-day delivery"). 4) I did not trust the moving company (which was the flat rate movers) initially and thought they may try to get more money. I called "complete moving company" customer service and told them what happened to me (that our agreement is violated by them!!). The customer service said some non-sense and I just realized that they are so dishonest and unreliable. 5) At this point, I contacted the moving company (flat rate mover) and they charged my $3000 to ship my item on time! 6) Finally, I received my items after three days + paying $3000 more than the estimate + ~$750 damage to my stuff (that could never refund!) Moving is a very stressful task and "complete moving group" just makes it more stressful. You cannot trust them and you should not even considering working with them. I was fooled by the useless (and probably fake) reviews. I just want to help you not be fooled by them!!

7. L

   Luz T.

   Source: MoveAdvisor · El Paso, TX to Fredericksburg, VA

   21 Aug 20182-bedroomPaid $4,300

   Moving Experience - Customer Service.

   The sales team was excellent. Michael assured me that everything was good to go for 28 July 2018. 4 days after I provided the down payment and 3 days before pick up, Nickolai called to review my inventory. Low and behold the quote was more than doubled and they requested additional money. At that point, I was floored and cancelled the contract. I am still disputing the refund which they agreed to but have not done so as of today, 21 AUG 18. I did extensive research before I hired them but I had a horrible experience. I would not recommend them.

   Response from Complete Moving Group

   Complete Moving Group provides a 100% binded and gauranteed for 1 year, quote upon reservation. Whether a client is in a hurry or attempting to get locked into a lower guaranteed rate, we are not always provided with the "complete inventory" and give a quote based solely on what the customer provides. Occasionally we find that the customer has either more or less inventory than submitted and an adjustment is made accordingly. In the case of this specific client, we received 4 photos that we were asked to provide an estimate for. In our desire to please our client's we did as asked. When a Quality Assurance call was made to ensure adequate space on one of our trucks, we were given a specific itemized inventory that far exceeded what we were able to see in the photos and a more accurate price was given to which the client then cancelled the move. Our customer service department has tried to reach the client with regard to the refund and have not yet received an answer.

8. M

   Mrig

   Source: MoveAdvisor · Okemos, MI to Russellville, AR

   20 Jul 20181-bedroomPaid $2,100

   Stay away.

   If I have read the review, I will not be in mess which I am now. Please stay away from this company. I got a very polite and friendly call from (Ms. Marry Adam) and giving all the inventory I received a quote $2100 (from Okemos, MI to Russellville, AR). Mover did not arrive on time (schedule time 12 pm noon), they came 1.00 am (night), ask me to pack and help me in the loading (however I did door to door contract). After loading, their estimate increased and I agreed with that My stuff should be deliver on JULY 5TH but did not received yet (July 20th) however price increased (significantly) keep on increasing. After booking, it very hard to contact the person. It will be much easier for me to drive uhaul truck by myself. If you reading this. PLEASE STAY WAY (AS I DID NOT RECIVED MY STUFF) YET.

   Response from Complete Moving Group

   Hello Mr. Thakur, We really do sympathize with your moving frustrations. However, these frustrations were self-imposed and we attempted to guide you through this process so that it would go smoothly for you. While unfortunate, you initially put the wrong date on your first available day for delivery. Our movers picked up your items on 06/29/18. ON THE DAY OF YOUR PICK UP YOU REQUESTED DELIVERY ASAP. On the second day, after pickup, your belongings had been loaded into the delivery truck and sent to Arkansas. You received a call from our dispatcher to let you know that the items would be there on the 3rd at which time you then said that you could not receive the delivery until the 5th of July. The truck already had your items loaded, PER YOUR WISHES, and then had to go back to the warehouse to unload and store your belongings until you were ready. They had to then RE - DELIVER your things again.. So, of course, they had to charge you an additional $350 for the above mentioned.