Dolphin Movers

Reviews

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1. C

   Caroline G.

   Source: RemovalReviews · London, UK to Sevilla

   9 Nov 2017Paid £3,600

   Abysmal.

   The absolute worst removal company I have ever used. I assumed that the high cost 's and insurance provided a professional job. WRONG. The packing team arrived three hours late. My household goods were finally delivered minus two boxes, one was located and it was suggested that I should go and collect it the following day from another island in Greece ! It was eventually delivered. None of the goods were unpacked or the packaging removed as paid for. The contents of an entire box were damaged beyond repair due to useless packing and one box was lost . I had paid for insurance but was informed that I had not completed certain forms ( which one would assume the management would check before the goods left for transit.) so the process of recompense became an endless pointless exercise, the management did nothing to help and after relentless e mails I have given up. The cost of the loss for me was well over £1500, a 300 year old Armoire was damaged. I would recommend that this company is shut down.

2. T

   Tony

   Source: RemovalReviews · London, UK to Zurich

   20 Oct 2016Paid £1,000

   Crooks and thiefs!! AVOID!!

   Thief, crook,!! all good reviews on here must be lies..by the company! These people have a reputation of taking money and NEVER DELIVERING!! Avoid AVOID AVOID!! Tried to get goods back..couldn't They refused to deliver Ignored all calls Took money and never followed up!! Reputation as thieves!! Wish I would hve read reviews before!! John Lewis reccomend as the woman in shop gets kickback!! Also crooks!! John Lewis is in on it as the woman in Brent cross gets kick backs under the table too!! All crooks Avoid like the plague!!

3. F

   Fran

   Source: RemovalReviews · London, UK

   15 Sep 2013Paid £2,000

   Warning Warning Warning.

   Where does one begin ?Think very very carefully regarding your shipping needs. The company that you pick is shipping (in our case) an entire house that represents your life.The singular most disastrous mistake we made with our relocation from the UK to the US was to use Dolphin Removals. Sincerely wish I could turn back the clock. I never haggled the cost or questioned their professionalism at any stage. And by the length of this comment, I am not a troll obviously. Just a very disgruntled customer.I understand that everyone makes mistakes (myself included) but what is still occurring with the contents of my home boggles the mind. Dolphin Removals do not actually know where the contents of my home are right now, they 'think' that they are in transit. Think ?I received a competitive quote, during the initial email exchanges with the specialist they said that this is a very busy period and need to get a date in (sound familiar?) booked for the pick up of our contents. The time estimated from pick up in South East England to the East Coast of the US delivery was 3-4 weeks due to the busy moving period of the Summer. My contents didn't warrant a single 40ft container due to the amount of furniture would only fill between a third and half of it so the specialist advised to save the extra £1000 as it is so busy I wouldn't wait too long for the shared container to be filled.It has taken almost 8 weeks for my material to be loaded (they think) onto the ship.I have heard every excuse that you can imagine regarding delays,organization, unexpected lull in the removal market at its busiest time etc etc etc.So far my family has had 4 weeks in the UK with no furniture and 4 weeks in the US with no furniture. Airbeds and camping chairs are no fun.Yesterday I was told that the date I expected the arrival of the contents of my home (after 3 weeks of waiting) was in fact the date that the contents had been loaded and left the UK. No reason, no excuse and certainly nothing to allay my fears. When I expressed calmly my frustration, I received a generic Cut and Paste email explaining how they are not liable for delays etc etc etc.Shocking customer service, shocking. When I asked for possible compensation, well I haven't received a reply.My home should be arriving in the US in 3 more weeks which brings it up to 13 weeks once it has cleared customs, if there is no delay.A £2000 cost A 3-4 week estimate from a specialist became 13-14 week reality.Think very very carefully about who you trust with the contents of your home.

4. G

   George S.

   Source: RemovalReviews · London, UK

   3 Nov 2011Paid £5,000

   Review.

   We had a nightmare experience with them. They quoted wrong, and delivered only parts of our goods. They asked for more money otherwise they would not pay our insured and damaged goods and would not deliver the rest. More money means an add on of nearly 100%! Forget about BAR, no outcome at all!