Elite Moving & Storage Inc

Reviews

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1. D

   Dmw

   Source: MoveAdvisor

   19 Feb 2016Paid $1,968

   Over Charged And no Delievery as of Yet.

   This company has been the worst company I have ever dealt with in my entire life. Shame on me for not doing my homework. Also shame on Jennifer for being such a LIAR!. How can this company stay in Business? I still have not rec'd my goods. It will be 30 days soon and I actually am going to hire an attorney to sue this company. PLEASE< PLEASE< DO YOUR HOMEWORK!

2. S

   Sandy

   Source: MoveAdvisor

   30 Sep 2015Paid $3,100

   Beware!!

   BEWARE!!  From start to finish this was the most unpleasant experience I have ever encountered!  Quote was way off and when they got to home to pack they said it was going to be nearly double what was quoted.  There was confusion at time of first payment and they held up our household items so we finally received part of our shipment in 22 days.  The moving people that unloaded were a joke!  They were throwing things around with no consideration of damage!  They did not set anything up and just dumped everything in the middle of the livingroom.  Boxes were missing and they were the most expensive items that we were shipping like jewelery and a baseball card collection.  Very unprofessional and totally lacking any customer service skills.  Stay away from this poor excuse for a moving company!!

3. A

   Annie

   Source: MoveAdvisor

   18 Aug 2015Paid $3,900

   Worst company ever.

   The only reason they are getting one star is because I am not able to give them zero.  Do not make the same mistake I did and use this company.  They are misleading and do not care about their customers.  They say they tell you upfront about all their fees however when explaining the extra cost they make it seem like you will not have to worry about it.  They gave me a $100 credit In packing expenses to cover the cost of wrapping my 2 Queen mattresses Dining room table and chair set as well as my TV's.  I was told that the credit would completely cover those expenses and I would have plenty left over for anything else I wanted them to do.  Well I didn't end up brining my mattresses or table and chair set and with my packing credit when they showed up they said it was going to cost over $700 in packing fees.  Mind you I packed all my own boxes they decided to pack my smaller boxes in to larger ones to "save on room".  I called the office to advise my dissatisfaction and to suggest they are more honest about these fees in the future as I felt completely mis-led (even the packers said 9 time out of 10 when they show up to a job site the people are completely caught off guard). When I talked to the person in the office he was completely rude, unprofessional and advised it was my fault I didn't understand and that the person I talked to would never say $100 would cover my packing fees.  At that point I had to be out of my place by the next day so I had no other choice then to use this company.  I asked the Person in charge to pull my original phone call and listen to it and call me back that was on July 18th.  I tried calling the person the following week to see if he heard my call and to see when my stuff would be delivered.  Rather than talk to me he told the person on the phone to tell me to overnight a check (another fee) and my stuff would be on the next truck out. That call was made in July my date of delivery was Aug 1st.  When I called back two days later to ensure my stuff was on the truck I was advised they were not able to tell me that information.   I continued to call the company to speak to the person in charge and each time I called he refused my phone call saying he would not call me back.  10 days after I was supposed to receive my stuff I called again and refused to hang up.  I held on the phone for 30 min before being hung up on. when I called back I told them I no longer wanted to speak to the person I was dealing with I wanted the person above him.  I again was placed on hold for 30 min and then was hung up on. Later that day I finally received a phone call back from the company the man I was dealing with played back my original phone call where you could clearly hear the sales person tell me the credit he was giving me would be more than enough to cover the packing expenses. Even though that was stated they refused to budge and said he also read me their standard packing fee agreement.  Although when he read the agreement he told me he had to..If someone tells you the credit they are giving you is going to cover it and then says they have to read the agreement  what does that lead you to believe??  It was clear they were not interested in anything I had to say.  When I asked about my stuff they said they were not sure when I would receive it.. they quote up to 10 business days how ever in very tiny print its says not guaranteed.  I am going on 19 day after my stuff was supposed to be delivered and I still have not received a phone call on where my stuff is.  The company is a complete joke.  They have great customer service skill until they get your business then to try and get any information out of them or to have them help you in anyway they act as if you are a bother and not worth their time.   NO ONE should use this company. .

4. B

   Beth

   Source: MoveAdvisor

   8 Jun 2015Paid $3,400

   Buyer Beware.

   DO NOT do business with this company!!  Any moving company that does not come out to view your inventory to give you an accurate quote is not reputable!!  Jennifer was very persistent to get me to sign with Elite, once I did, she was very hard to reach.  I planned 8 months ahead, paid a deposit, about a month prior I had to change my day of pick up by 3 days, when I called to change, they said NO.  After practically begging, they were able to "squeeze me in".  I was told I would be called on 5/26 to be told if they would be picking me up on 5/27 or 5/28, they called on 5/26 to tell me they had to come that day or I would have to wait a week, which I could not do since I needed to be out of my house by 5/29..crew showed up, said packing and cost to move would be much higher since  underbid..didn't get a call until 13 days later for delivery, truck showed up, my boxes damaged, stuff broken, truck packed horribly, stuff mixed with another move, poor truck driver got the truck packed that way And pretty much had to unpack and repack the truck again to get my stuff out!!  The "packing"I paid so much for, not one box marked as to what is in it.. Ridiculous!!  I feel like I was made a fool of and robbed blind.. Do not make the same mistake I made!!

5. L

   Liz

   Source: MoveAdvisor

   20 Mar 2015Paid $4,000

   Charges triple, late, many damaged items.

   Horrible! Do not use Elite Storage of Vegas! They over charged cubic feet and they extras here and there. 750cft cost $5,000! They had 30 days to deliver and were still 20 days late! Horrible customer service - no answers, didn't know where the driver was, never returned calls then. Boxes were ripped, smashed, WET, items inside broken - table legs broken, lamps broken, end tables broken - they didn't even deliver to the door - they wanted an extra $600! In order to retrieve belongings had to bring cash or check! Insurance company they use is a fraud too! They want developed prints of damaged goods and all these forms printed off and sent. Again do not use - run, rent a Uhaul, but run from theses guys! Elite Moving out of Las Vegas sucks!

6. M

   Michael

   Source: MoveAdvisor

   19 Jan 2015Paid $5,900

   Household Move across several states.

   This company is a complete fraud and they are looking to take advantage of you!   Protect yourself!!  Do a few simple searches and you will find more than enough evidence to support this fact!  They stole from us, destroyed literally all of our belongings, and threw our belonging in the dirt while they rummaged through them.       They refuse to help us with the mess that they have created and have not contacted us with any concern at all.        .

7. J

   Jeremy

   Source: MoveAdvisor

   29 Dec 2014Paid $2,143

   Not So Elite Moving and Storage.

   My experience with Elite Moving and Storage started out wonderfully. The representative that I dealt with was very persistent, which is partly why I had decided to go with this company. Jennifer was very friendly on the phone, and seemed very knowledgeable when I was speaking with her. It wasn't until after I paid my $100 deposit, and my move date was getting close, that the experience began to change. I no longer was able to deal with the initial customer service representative that had handled my quote, and the customer service representatives that helped me over the phone showed an entirely different side to the company. The first time I called with questions, the representative that assisted me was extremely rude and completely unhelpful. I simply had questions about my pickup date and the cost of the move, which albeit had been included in my welcome email; I just had some clarifying questions to ask, which have still remained unanswered to this day. I was completely blown away by how unhelpful they were after I had already paid my deposit - I was tempted to cancel with Elite and go with another company, but unfortunately by this point it was much too late for me to get another moving company. Just before the move I was awaiting a confirmation call to confirm the date for pickup. Initially I was told that the confirmation call would come 3 business days prior to pickup. My pickup was scheduled for Sunday, December 7th, so I was expecting a call by the Wednesday before. That call never came. I attempted to contact Elite, at which time I was rudely informed that I would receive my confirmation call that coming Friday by no later than 4pm, and to not call them again because they don't have any information about my pickup. What they didn't clarify at that point was that it would be 4pm Pacific time, not Mountain Time. Because of the lack of confirmation until close to 6pm my local time, this was a very stressful, wondering whether my move was going to be happening that weekend or not. On the day of my move, the personnel were very prompt, arriving only 15 minutes after the quoted time-frame began. The time-frame was between 3-7pm, the driver arrived by 3:15. My move was a very small one ( I was moving out of a nearly empty studio apartment), though for some reason it took the movers close to 3 hours to load the truck. During the initial quote process, I was quoted approximately 150 cubic feet at $6 per cubic foot, which was estimated at approximately $1050. However, when the movers arrived and loaded my items, they realized it was going to take up more space than was originally thought. This somewhat confused me, considering I had removed several items from my move, including a full size bed and box spring. To me, by removing items from the move, my items should have taken up less space than was quoted. My guess is that the quote was highly underestimating the amount of space my items would take on the truck. Because of this oversight, the cost of my move was doubled from $1050 to nearly $2150. Within that amount I was charged $75 because my apartment was on the 2nd floor. They included 12 stairs in the cost, but my flight had 13 steps so I was charged the differential, plus an additional $62.50 because the front door to my apartment was an additional 7 feet more than the 75 feet included. After my items were picked up, I was told that I would receive my delivery within 5-7 business days. It was 15 business days, 22 actual days before I received my belongings. The people that delivered my items arrived exactly when they said they would, after I finally got my confirmation call the day before my delivery. Many of my items seemed to be damaged when the took them off of the truck, and I am missing at least one box. The boxes were in a deplorable condition, nearly every single one of them smashed, bulging, and open, and the contents within many of my boxes were shattered. The driver himself admitted that the items on the truck sometimes are handled without any concern for the items they hold. To me, this seems highly disrespectful and unprofessional. In the end, I would never, ever go with Elite Moving again. I think next time I will save a little money, work a little harder, and rent a U-Haul to move myself.

8. P

   Prithvi S.

   Source: MoveAdvisor

   27 Aug 2014Paid $3,600

   DO NOT USE Elite ervices - 0/100.

   - Overall comments : A BIG NO NO!! We absolutely DISCOURAGE anyone from using services provided by Elite Moving and Storage, Inc. [RATING: 0/100]. It took 29 days for our shipment to arrive, 3600USD, Bad customer service, Rude salesman and manager, glass furniture left with plastic tape attached to it, super non punctual, no concern! They started their services as ELITE MOVERS COMPANY, but by the time our shipment got to New York, we learnt that they had re-contracted our shipment to a completely different company. - Office Staff extremely rude. We feel bad for all the workers/labor who work for these companies coz they are super nice and friendly and hard working people. - Professional ONLY until business was given to them. - TIMING, Date: Pick up time was delayed by 7 hours. Delivery time window between 12-4pm. They did not arrive until 8pm!! Seriously 8:30pm? When I requested that shipment be made the following day because we could take shipment during the day (my apt is not well lit - I just moved in), they would not budge. The movers unloaded and did not leave until 1:15am!! Is this professional? Overall, It took 29 days for our shipment to arrive from LA to NY. - Our shipment did not arrive until 28 days from the time of pickup!! We were first told that shipment would reach within 10 days of pickup; then they changed it to 10 days of first estimated delivery date; and then 10 "business" days of estimated pick up date..and yet, the shipment did not reach until 28 days from date of "estimated" pick up!! - Their 27 page brochure does not mention anywhere that shipment will take off on the sixteenth day after pickup!! It is all blamed on the driver “we do not know how long the driver will take”. But they do not make it clear that shipment will take off  for delivery from point of their "storage" as late as 15-18th day from day of pickup!! - We lost a lot of time and money - we cannot do anything about it, but we hope NO ONE SUFFERS the way we did. After spending USD 3600, we did get a raw deal!! - You are allowed to make money from customers and we understand that moving companies are doing business, but not at the cost of our inconvenience - there are many loopholes in contract laid out by ELITE - and all after paying $3600. - Overall rude staff, very poor customer service (most of our glass furniture was left with tape stuck on it), poor behavior of their employees (the delivery guys did not have tools and I had to help the poor dispatchers because they were so exhausted!!), inefficient, non-punctual, no clear communication (example : shipment will take time to take off - as long as 16-17 days from pick up!!).

9. M

   Marissa

   Source: MoveAdvisor

   29 Apr 2014Paid $1,145

   Less than one star - unconscionably dishonest.

   They were kind until after they picked up my items. They stated they'd deliver my items within a week. However, they delivered 30 days after picking up my items - I was without my furniture, a bed to sleep in, clothes for much longer than I bargained for - and once they arrived, they only delivered my bed, a dresser, and four boxes - many boxes less than what they assured me they would pick up. They stated they allotted me the space that would hold the amount of items found in a studio apartment. Four boxes, a bed, and a dresser do not a studio apartment make. Before delivering my items, they neglected to tell me that they'd drop off my items temporarily in their hometown (Nevada), unpack them, leave them in storage for about 30 days, then deliver to me. What they did tell me was that I 'was the next on the list for delivery' (this was stated by the pickup mover on the day he picked up my items; then by 'Suzie' via telephone when I'd called after waiting awhile past my promised delivery date). Soon enough, when I emailed asking for an update, they told me to call a phone number that..tells you via automated message that THEY CANNOT TELL YOU ANY DETAILS ABOUT WHEN YOUR ITEMS WILL ARRIVE. Hmm..strange for a moving company not to be able to tell you when your stuff will get delivered - since they're so SURE about delivering your items when they say they will BEFORE they pick up your belongings.   Background: I had boxed my items and left them for my parents to handle pickup w/Elite, since I had to leave out of town sooner than the pickup date. When they arrived, I only later saw on the invoice they had handed to my dad that they falsely market PERFECTLY good condition furnitue as 'scratched, leg broken, etc.' Um..there were no legs on either my bed or dresser to begin with; and the furniture was new, which led me to see that they mark items as damaged prior to their pickup as a cover-their-butt measure in case anything's damaged in transit. (They must have thought they could get away with it since handling things with my older dad; they did not show him what they'd marked regarding the furniture). The furniture arrived in good condition (no marks, scratches, broken anything); however, one of the boxes I had packed was crushed. They pressure you to sign that all has been received in good condition; so before signing, I opened each box, and especially investigated the crushed one, since there were breakable items in there. The movers attempted to stop me from opening the box, saying that even if anything inside, they wouldn't be liable, because I had packed the box myself. I stated, 'Hmm..doesn't make since then that I'd be forced to sign that all items are received in good condition unless I'm able to check; nor that you wouldn't be liable since I did not pack a half-crushed box.' I continued looking through my items to my satisfaction, and did not sign until. Meanwhile, the movers were making grunt and groaning sounds, frustrated with me. I then asked why their pickup mover would mark my items inappropriately upon pickup. They had no answer, so I had them call their boss. I heard the boss on the other end of the phone, though he did not know I could hear him; he was asking the mover whether he was on speakerphone, wanting to make sure I could not hear him; then he told the mover not to allow customers to have the mover call him (the manager) - rather, to give customer his numbers so they could call. The manager treated the movers angrily and with an unprofessional voice. Sounds like it trickles from the top down. When I called the manager, he had no answer for me, but just asked that I sign the delivery sheet.   Astounded by the games, dishonesty, lack of professionalism - that they'd spend that much energy on NOT doing what they say they're in business to do - I wonder when they'll get tired of their own circle-running.

10. R

    Reena

    Source: MoveAdvisor

    18 Aug 2013Paid $1,073

    This company doesn't derserve to be in business negative star !!

    I planned a move from Phoenix AZ to Michigan, I called months in advance, spoke primarily with the sales rep Tawny, until the day of the move.  After speaking eith Tawny between 3-4 times, two of which we reviewed my items, to determine the cubic footage I would need to mive, the thurd phone call we finalized the move.  We reviewed the fine print.  I was advaised to wrap all of my furniture that had cloth and bubble wrap my mirror.  I a, 5'2" petite and I did all of this, pulled muscles, soent days preparing for this.  The weekend of the move my moving time frame was between 5-7 pm Sunday.  No one called to tell me they were on there way or late.  I had to call and after an hour of my calling at 7 pm was advised the movers were running late.  They arrive 45 min late, gave me this bogus estimate if what 280 cu feet came out to on the truck and insulting my intelligence when I asked them to measure it out.  I am a physician and now my math, the measly space they showed me did not come to 280 cu Ft.   The forman then came to my apartment, told me it would take doulble the space I was quoted "worst case senario", that I would pay 20 buck for 4 rolls of tape, 150 bucks for extra footage they would have to travel (my apt was less than 100ft from the truck, they were charging me that much for max 50extra feet), and the icing on the cake.. 20 bucks for a box for my mirror.  He then told me he would call his manager and get back to me with the final plan and that she woukd call.  An hour and half later I got a call from a lady who bascially accused me of nit providing an inventory list, possibly speaking to the wrong represenative when finalizing my move, and she threatened me that the converstaions were recorded.  This is the summarized version, but I spoke with the same person everytime except for that evening, I advised the woman that she should go back and review the taped converstaions, that I am canceling my move, and to expect this reveiw on EVERY WEBSITE  I could find to post. It one.  IF YOU ARE A SINGLE FEMALE OR CRUNCHED FOR TIME,PLEASE READ THIS.  DO NOT USE THIS COMPANY THEY WILL SCAM YOU AND TRY AND FORCE YOU TO PAY EXTAR BECAUSE YOU DONT HAVE TIME TO MAKE OTHER PLANS. GOOGLE MOVERS BEFOREHAND TO READ OUR EXPERIENCES!!  BBB REVIEW WAS MOST LIKELY PAID FOR AND THE SAD THING IS THEY START THE CONVERSATION WITH "WE HAVE GREAT REVIEWS".  Disappointed, very very disapointed.  The foreman never came back up to tell me what was going on.  I unfortunately had to get rid of my furniture, ie donate it.