Excalibur Moving Group

Reviews

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1. R

   Ross D.

   Source: MoveAdvisor · Warren, MI

   29 Oct 20182-bedroomPaid $1,890

   Won't Provide Refund.

   If I could do 0 stars I would. I called the company July 13th to get a refund. I was told that the refund would take 21 days to get and that it would come to me as a check. I have called them multiple times about the refund after the 21 day period was done. I was told many different times that the refund would be sent out on Friday (08/17/18, 08/24/18 and 08/31/18). By September 20th the company quit taking my phone calls. It is now October 29th and the only way I can get a hold of them is by using other people's phones. I now call every other week. Once I tell them my name I am put on hold and I usually hang up after 40 minutes. At this point I do not think I will ever get a refund back and that this company IS A SCAM! PLEASE STAY AWAY AND DO NOT DO BUSINESS WITH THEM!

2. H

   Hari

   Source: MoveAdvisor · Washington, DC to Somerset, NJ

   27 Oct 20181-bedroomPaid $2,800

   Fraudulent your move would cost 2x$ the original quote.

   The sales guys are from a different planet and they would say anything to get your order and when they pick your items they will charge you a leg and arm . And you will be left with no choice but to pay them at that moment . So you should consider $x 2 in addition to what they originally quote you. Unfortunately I had to go with them for 2 of my moves and this is final- I would not recommend them for anyone else. This is day time robbery, I don’t know if I can register a case against them.

3. C

   Christy M.

   Source: MoveAdvisor · Brandon, FL to Colorado Springs, CO

   26 Oct 20183-bedroomPaid $4,700

   Horrible.

   My mom thought she was hiring them to move her from Florida to Colorado. When the movers showed up (two days late) it was a completely different company. Excalibur did not explain they where only a broker. After months of fighting with both Excalibur and the company they took her belongings, she finally got her stuff two months later. The moving company that moved her furniture was Pac-N-Go. Come to find out this is two guys who run a want to be moving company out of an apartment. The people who unloaded the moving truck where hired off craigslist. My moms belongings where thrown on the truck and almost everything is destroyed. We have over 100 pictures of my moms stuff that’s broken or has holes in it. We will be hiring a lawyer to try and get some money back with hopes this doesn’t happen to anyone else. Please for your own sanity to do not go through this company. They will not help you and they do not care what kind of individuals they hire to move your “life” across country.

4. D

   Deryus T.

   Source: MoveAdvisor · Columbus, GA

   25 Oct 20182-bedroomPaid $1,443

   Charged without service.

   When booking through this broker I discussed with them the needs of my move. I informed them of the absolute deadline that I would need to be out of my old apartment. He then told me that they would set a pick-up window for my belongings that would include the final move out date. I agreed. Two days before the move I received an update call stating that everything was on time at ready to go. On the day of my move, the movers called and stated they were backed up on another move. I informed them that my lease was up and this move had been arranged over a month earlier. They stated there was nothing they could do. They never showed up but still charged me over 800 dollars in fees. I continuously tried to call a supervisor or some representative of the company. No one would answer. They took my money then ignored my calls. I submitted a dispute with my bank. However, Excalibur furnished a copy of a cancellation policy. I never canceled. Excalibur did not show up!

5. L

   Lupita F.

   Source: MoveAdvisor · Chicago, IL

   22 Oct 20181-bedroomPaid $2,900

   Extremely unsatisfied with service.

   I went through Excalibur for my move from SLC to Chicago. They sold me the idea that by working with them my move would be stress free and they would work to keep me updated throughout the process. I was told I could expect the delivery of my belongings 7 days to 14 days following my move. I had listed my date available to receive by as Sept 29. It is now October 22 and I have received ZERO communication as to when I will have any of my belongings. I have had to reach out to the moving company (Excalibur is a brokerage company, not the movers) myself numerous times to ask for a status update of my belongings. Was told my items were in transit multiple times, before being told they were actually sitting in storage because my move couldn't be justified. And after numerous complaints to EXCALIBUR, I was told the movers are in compliance with move regulations and have up to 30 buisness days to delivery my items, until then there is nothing I can do but wait. When I agreed to work with Excalibur I had assumed that my belongs would be moved a carefully and efficiently across the country. I was never made aware that my belongings would be placed in storage nor that my move was two small and would need to be piggybacked, put on a truck with numerous other peoples belongings, before it could be delivered. I was told Wednesday Oct 17 I could expect to hear from a driver soon and expect delivery by Friday, Saturday, or possibly Sunday. Today (Monday Oct 22) I learned there were multiple delivers on my route and I was the absolute last delivery and would be given an update when one was available. This information was provided by the movers I had to reach out to myself. Least to say, I should've gone through the movers myself and avoided Excalibur entirely. I paid $1334 to Excalibur (for what exactly I am unsure of) and need to pay $1566 to the actual movers. I will not use be using Excalibur for any future moves, and I will not be recommending them to my friends.

6. A

   Abbey

   Source: MoveAdvisor · Norwich, CT

   17 Oct 20182-bedroomPaid $3,836

   Worst service ever!

   Worse experience I have ever had with a moving company! I called to get a quote which was $2200 to move from Connecticut to Florida, then come to moving day the movers told us a different amount, which was another $1000 added on! There was NO communication with the company or the movers! Then the movers Tell us we will get our items in the next 5-10 days. Which no one tell us from the beginning it would take this long. After day 6 we called which again NO communication, customer service saids she needs to call the movers to see where our items are, never calls us back! Then next day call again same thing, she needs to call the movers and will call us back, which never happened. Then we are told our items will be there between 5-14 days from our move. Finally day 10 comes, movers call us tell us they are in New Jersey and will be at our place in the next two days. Day 14 movers finally come and tells us they are charging us another $100 because we will on the second floor. That was NOT in our contract, so the main mover was mad and didn’t help bring in our items and slept in the truck! We never got an apology from the company or the movers or even a refund! In my opinion don’t use this company, they are not a real moving company, they are brokers!

7. A

   Alene B.

   Source: MoveAdvisor · Neosho, MO to Orem, UT

   9 Oct 20184+ bedroomPaid $3,900

   Excalibur Moving Group.

   As with the reviews I have read on this page, our experience was very negative. We definitely should have done more investigating into this company before we ever sent them money. We did not realize they were a broker. All the representatives I talked to were super nice and friendly. Some things to be aware of that might be part of their ways to bait you. 1. They offered us about $1800 off because a truck was making a delivery to an obscure town near us. (I felt like it was my lucky day). 2. When they called 72 hours from the planned pick up for a more accurate inventory - the price went up about $5,000. When my husband and I wanted to talk over this surprise increase, the representative wanted to hold. We really should have hung up. Calling so close to your planned departure and learning of the price increase puts people in a bind, because they have not planned another alternative and feel trapped. At this point we actually did ok another payment (very bad idea). Then when the movers came the price went up more. $799 packing fees, $12,000-$14,000 predicted for the move!! At this point we had a wonderful friend with us who quickly found out how much a U-Haul would be and we told the movers we had to break the contract because it was just too expensive. We were blessed to have men from our church come and load the U-Haul (something we were trying to avoid) and even if we never get our $ back, we will still be saving $ from what the total cost would be if we had used this company. All I can say is BEWARE and don't be as naive as we were.

8. C

   Christopher

   Source: MoveAdvisor · Mesa, AZ to Irwin, PA

   2 Oct 20181-bedroomPaid $500

   Scam Business | do Not Use |.

   I had called and requested a quote from Excalibur Moving Group (referred to as "EMG" from here on). Once finished talking about the quote the salesman requested a down payment to secure the moving date. I complied and paid a $500 down payment. The conversation ended and I hung up. I then proceeded to see their online reviews and saw their online presence was atrocious and immediately called back in order to obtain a refund. During the phone call I spoke with a supervisor and after going back and forth, being told a "guarantee" of a full refund if I am dissatisfied with the move, being told he is saying this on a "recorded phone call" that I was unaware was being recorded, he finally agreed to give my money back according to the contract. I waited a week and called as I had yet to see a refund enter my bank account. They claimed there is a 21 day waiting period. I then called again after 21 days to be told it is actually 21 business days, and will be in my account that day or the next. I still have yet to receive my refund and they will now avoid my phone calls. This business is a scam and YOU SHOULD NOT pay any down payment with this company. I have not been issued a refund, nor have I been serviced in my move by EMG.

9. N

   Nathan J.

   Source: MoveAdvisor · Clarksville, TN to Puyallup, WA

   27 Sep 20181-bedroomPaid $2,400

   This company will steal everything you own.

   DO NOT USE THESE FRAUDULENT PUSHERS! My mother gave a down payment to this company and they were supposed to show up today “late morning to early afternoon.” After 10:00PM I started to think to myself that something was fishy. One quick google search brought me to countless reviews stating that this company is indeed fraudulent & many people have lost all of their possessions to this company. At 11:30PM my mom got a call from one of these snake oil movers saying they will be at our house in 10 minutes! I told my mom to cancel the payment and once the two men arrived IN A BUDGET TRUCK (NOT A TRUCK OF THEIR OWN WITH THEIR COMPANY LOGO LIKE THE WEBSITE SHOWS) I told the driver “Thank you so much for being over 12 hours late, because if you hadn’t been then I wouldn’t have found all of the fraudulent claims in reviews and your BBB score of an F.” Then the driver sat there and said nothing while he had a nervous/awkward squinty smile on his face completely showing his cowardess. I told him “so we won’t be needing your service” and as soon as I said that both men rolled their windows up and they took off. I realize we should have did more research before committing to the down payment. Plus all of the 5 star reviews on this page are made by them to level out their average.

10. V

    Vivian

    Source: MoveAdvisor · Ashland, OH

    27 Sep 2018StudioPaid $1,900

    Do Not Use This Company.

    This company regularly misrepresents itself as a mover when they are a broker, this means they sub contract out to random companies which impacts quality control. Most of my items arrived damaged, Many never arrived. They deliberately underbid then regularly hold you items hostage for double the fee agrred upon. I reported them to 3 attorney generals and here: https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint.