Fantastic Removals

Reviews

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1. D

   Deborah M.

   Source: RemovalReviews · London, UK

   21 Oct 20221-bedroomPaid £300

   Quick hasslefree service

   I booked Fantastic removals for my recent home move and was seriously impressed by the service provided. I got a call on the day to check if they can come slightly earlier. I expected it to take forever to load the van however within 1 hour everything was done and everything was delivered to the new address in perfect condition. They delivered everything to the correct room meaning I could crack on with unpacking straight away. Would definitely use them again.

   Response from Fantastic Removals

   Dear Deborah, We truly appreciate your feedback and are so glad to know that you enjoyed your service. We look forward to seeing you again and providing another Fantastic Service for you next time when you would need it. Kind regards, Fantastic Removals

2. E

   Emily G.

   Source: RemovalReviews · London, UK to Isleworth, UK

   2 Dec 20211-bedroomPaid £189

   They saved the day

   So long story short - I decided to change apartments and booked removal service with another company for 2 days before my end of tenancy date. On the day something urgent came up and I needed to reschedule. There was no such option with the other company so I called several companies trying desperately to organise something for the next day. Luckily for me these guys found a free slot. I don't have so much stuff and it's not a big move but the boys were very nice and cautious. All went smoothly, I'm happy with the service.

3. R

   Rashna R.

   Source: RemovalReviews · London, UK

   4 Mar 20211-bedroomPaid £354

   Great removals

   Really impressed with the service received from the removals guys! They were very careful with our furniture and belongings, taking care not to damage anything. They were patient in moving our things from an 8th floor tall apartment building to a new house which altogether took 6 hours! I would use Fantastic Services again and would also recommend.

   Response from Fantastic Removals

   Dear Rashna, Thank you for leaving us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us! The technicians will be happy to hear it as well. Hope you will continue to use our services in the future. Warm regards, Fantastic Removals

4. P

   Pepi Z.

   Source: RemovalReviews · London, UK

   8 Feb 20213-bedroomPaid £395

   AMAZING SERVICE

   The best service I have used so far, all the way - the team came right on time, extremely professional, care was taken to protect my appliances from being scratched. They have worked very fast, all has been done with absolutely no fuss. They wore masks and gloves and kept social distance so I felt safe even considering the COVID 19 pandemic. I would definitely be referring these guys to my friends and family!

   Response from Fantastic Removals

   Dear Pepi, It was a pleasure serving you. We really appreciate you taking the time to give your honest feedback and being so open with us. We hope you'll use our services again soon! Kind regards, Fantastic Removals

5. E

   Esser L.

   Source: RemovalReviews · London, UK

   18 Jun 2025Partial movePaid £225

   BEWARE! Stolen items, damage, threats

   I use van couriers all the time and these people are BY FAR the worst I’ve ever come across. They damaged my items and bashed all the freshly decorated walls all the way up 3 floors. Even though it was a very wide staircase. The items were also damaged beyond repair. When I complained and asked how I would be compensated he got extremely aggressive and insisted I pay the full amount and refused to give me their insurance details. I said I was happy to pay for the job but asked for £40 off the total of £215, despite the costs to me being over £800. Instead of discussing the issue, he threatened me and took a load of my items, put them in his van and drove off with them. Basically STOLE them. They are now asking for full payment, plus £40 to return the stolen items, plus £30 a night to store the items they stole from me!! They don’t answer the phone. Just ask for the full amount by text and threaten to destroy my items if I don’t pay. They refuse to accept any responsibility, even claiming we did the damage ourselves! THEY ARE TOTAL CROOKS, LIARS AND BULLIES, I ended up going to the police and will pursue costs legally. But it’s been a total nightmare. Also as a woman, I would say that they probably wouldn’t have treated a man like that. Horrible bullies. Also their Facebook page has a similar review - stolen items and bad behaviour. BEWARE!! I use van couriers all the time and these people are BY FAR the worst I’ve ever come across. They damaged my items and bashed all the freshly decorated walls all the way up 3 floors. Even though it was a very wide staircase. The items were also damaged beyond repair. When I complained and asked how I would be compensated he got extremely aggressive and insisted I pay the full amount and refused to give me their insurance details. I said I was happy to pay for the job but asked for £40 off the total of £215, despite the costs to me being over £800. Instead of discussing the issue, he threatened me and took a load of my items, put them in his van and drove off with them. Basically STOLE them. They are now asking for full payment, plus £40 to return the stolen items, plus £30 a night to store the items they stole from me!! They don’t answer the phone. Just ask for the full amount by text and threaten to destroy my items if I don’t pay. They refuse to accept any responsibility, even claiming we did the damage ourselves! THEY ARE TOTAL CROOKS, LIARS AND BULLIES, I ended up going to the police and will pursue costs legally. But it’s been a total nightmare. Also as a woman, I would say that they probably wouldn’t have treated a man like that. Horrible bullies. Also their Facebook page has a similar review - stolen items and

   Response from Fantastic Removals

   Dear Esser, We greatly appreciate your feedback, and we are also genuinely concerned that your experience has left you with such negative impressions. As a company, we are committed to continually enhancing our service quality, and a crucial part of this process involves carefully considering all the feedback we receive. Currently, we are unable to locate your record within our system. We kindly request that to provide us with additional information that can aid in identifying your case, and email us at customercare.social@fantasticservices.com. We hope to hear back from you. Kind Regards, Fantastic Removals

6. S

   Saima J.

   Source: RemovalReviews · London, UK

   23 Aug 20223-bedroomPaid £945

   HORRENDOUS SERVICES

   Absolutely HORRENDOUS service! They have the worst customer service and do not care about people. They stored our furniture at their container site, we requested it to be delivered to our new place on 19 August, we paid days in advance for the service, received a confirmation that at 1pm they will be with us. At 1pm we started to contact them, we tried for hours to contact them but there was no response, eventually at 3pm we get a call to say our stuff will not be delivered, with no further explanation. We have a 15 month child and she had to sleep on the floor, we had nowhere to go. we tried to get hold of someone on Saturday and Sunday... So much for a 24/7 call centre. FINALLY on Monday at midday i got hold of someone who told me my stuff would be delivered on Tuesday at 1pm, I confirmed the time twice to check 1pm as i would have to arrange childcare because my husband was out of town and they sent a confirmation message to say between 1pm and 2pm. I called again at 3pm to confirm that hte movers will be with me at 1pm and they said yes. I tried to call all morning today to confirm the movers are on their way, finally at 11:45am i got through and I am informed that the movers will only be with me much later in the day, after having arranged childcare from 1pm to 3pm, i am told they will only arrive at around 4pm!!! SHAMBOLIC!!! the reason they have good reviews is because they delete all the bad reviews. all my comments on instagram were deleted because they don't want to show everyone how appauling their service is. DO NOT USE THEM!!!

   Response from Fantastic Removals

   Dear Saima, Thank you for taking the time to share your genuine impressions, we are grateful for your kind cooperation and the chance to provide you with a fair resolution to turn this experience around for you. As a customer-oriented company, our goal is to ensure a smooth process prior to and during the service, and provide professional aftercare where needed. Hearing of your raised points and the difficulties you have faced, we have ensured to delve into the reason behind this and use it as an example toward the improvement of our processes and your experience in the future. We recognize shortcomings are always possible, but we are also determined to make things right, and we appreciate the opportunity to demonstrate the true value and determination of our customer care team. We look forward to impressing you in the future with the high-quality service you do deserve and our Customer Care team remains at your disposal.

7. B

   Bernard B.

   Source: RemovalReviews · London, UK

   18 Feb 20223-bedroomPaid £2,500

   Lack of transparency and responsibility

   I have moved with this company and customer service has been dismal. When a valuable item went missing, they took no responsibility at all.

   Response from Fantastic Removals

   Dear Bernard, thank you for sharing your experience. Knowing how stressful the moving period is, the last we would wish is to cause additional hassle and we would like to sincerely apologize for the difficulties you have faced with our service. Our sales team always strive to provide our customers with an accurate quote, based on years of experience, however when the team comes on-site and assess the job, they are can advise you if more time will be needed to complete the service. The professionals always strive to handle your personal belonging with extra care and attention, and we are disheartened to hear that there is something missing from your property and that your suspicion falls on the teams. Due to the seriousness of the situation and the allegations, we believe that the matter has to be investigated by the proper authorities to ensure the truth is revealed. As a company, we can only be fully cooperative and transparent, as we are as interested in having the matter resolved, as you are. Our customer care team will continue assisting you till a satisfactory resolution is found.

8. T

   Teresa S.

   Source: RemovalReviews · London, UK

   16 Dec 20211-bedroomPaid £195

   Avoid at all costs!

   Don't let the cheap price and very responsive sales team trick you into thinking this is a worthwhile removals service. I made it very clear when I booked the service that we were moving into a new flat, on the third floor of a building with no elevator. After showing up 2 hours late, the movers made a big scratch on the wall of the flat we were leaving, and then once at the new flat where they realised there was no lift, they initially refused to carry our items to our flat. After some negotiation they luckily agreed to finish the job. A few days later I was contacted by the company saying that due to there not being a lift in the flat we would be charged an extra £200, despite us having made this very clear before they agreed to take our business. It took much back and forth with many representatives at the company to finally agree to our original price. Given the inconvenience and stress caused by this experience, we will not be using this company again and would recommend you avoid doing so as well

   Response from Fantastic Removals

   Dear Teresa, We truly cherish this honest evaluation and are so sorry to know about the experience that you had with your Removals. We realize how important of a service this is and are so devastated to know about the impression you have been left under. As a customer-oriented company, we always aim to provide excellent experience and services to all of our customers and yours should never have been different than that. Knowing the impression that you have been left with we are very concerned and would love to have the chance to look into this matter in order to help in resolving it. Would you be so kind as to send us an email over at customercare.social@fantasticservices.com with your booking details so that we can locate your file and get in touch with you? Kind regards, Fantastic Removals

9. N

   Nikol R.

   Source: RemovalReviews

   26 Sep 2021Partial movePaid £300

   Storage and removal

   I had to move some boxes from my previous address to their storage for a month and then to be delivered back to my new address. We agreed for the storage to be until the 17of September (Friday). Only at the time of moving my boxes back to my new address, I were told that the redelivery services (which I was also told was included in the initial price I paid) are carried out only from Monday to Wednesday and are charged £204/two hours. Even to access my boxes personally, the cost would still be of £204. I found this extremely unprofessional, as we were not told this initially. However, they agreed to schedule the delivery for the 17th, which I appreciated. We had to waste our day calling them, as their number always directs you to an automatic reply, which tells you that they’ll call you back. The customer service provided through WhatsApp chat replied after a minimum of an hour, hence when we had to meet the drivers who were redelivering our boxes, we could not contact anybody, as we were only given an Irish number to contact. The redelivery was scheduled to be carried out between 9-10, while it was carried out between 13-14, forcing us to change our plans, as we had to stay home to wait for them, with no update regarding their location. After the service was completed, we were charged an additional £130, as we were told that the service took more time than expected (however the drivers told us they came late because of problems in the warehouse, hence not because of delivery location or time, which therefore we should not be charged anything for). In the end after “bargaining” with fantastic removals for a few days, they said that the maximum amount they could refund us is £70. Which we agreed upon, out of lack of time and energy to further discuss this matter with this company. Unfortunately, I was not satisfied with the service.

   Response from Fantastic Removals

   Dear Nikol, Thank you so much for sharing your honest feedback with us. We are so sorry to know that you had such an experience with your booking. Having in mind that the removals service is an hourly-based one, it is possible for it to take more time sometimes and the price to be changed. Such things, however always need to be communicated with you on-site, while the team is performing the service. We are so sorry to know about what happened and that you feel the compensation provided to you was not enough. As a customer-oriented company, we would never allow for such feedback to remain unattended and we would love to look into this in order to help. A member of our team is currently looking through the details of the situation and would be delighted to shortly get in touch with you in order to help in making things right. Kind regards, Fantastic Removals

10. D

    Dean E.

    Source: RemovalReviews

    7 Feb 20211-bedroomPaid £200

    Turned up on the day, then decided they didn't want to do it

    Fantastic Removals turned up on the day, but then decided the parking available was not close enough to do the job. They only needed to move the contents of a one bed flat 100 meters down the road, but after an hour of them complaining about parking (despite being directly opposite my front door) they decided to cancel the job and left me stranded on my moving day without having moved a box. They drove off while I was trying to discuss a solution with their manager over the phone. They refunded the job, but the outcome was not acceptable. I ended up using another company who completed the job without any issues.

    Response from Fantastic Removals

    Dear Dean, Thank you so much for sharing your feedback. We understand how important a removals service is and would like to apologize to you as it was never our intention to cause any inconvenience. We would like to kindly advise you that when performing a removals service, the team needs a parking space close to the property in order to carry the items and the parking restrictions in your area did not allow that. Due to them, the service could only have been performed during a weekend as discussed with our Customer Care Team. We understand that you needed and expected the service done and would like to apologize once again if any inconvenience caused. As a customer-oriented company, we are always at your disposal and would be happy to reach you shortly in order to discuss the matter and assist in making your experience with us better. Kind regards, Fantastic Removals