GetMovers

Reviews

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1. K

   Katty L.

   Source: MoveAdvisor · Richmond Hill, ON to Mississauga, ON

   15 Jul 20232-bedroomPaid $1,300

   Unforgettable Experience

   My husband and i planned to move in Missisauga and we have hired Get Movers to help us to move in a 2 - Bedroom appartment here.They were thoughtful and polite. They called me in advance to let me know when they would be arriving. they did everything possible to protect the floors, walls and my belongings. from packing our furnitures to loading and unloading our stuff it was great price is reasonable also not bad at all

2. Q

   Queen E.

   Source: MoveAdvisor · Toronto, ON

   10 Jul 20232-bedroomPaid C$1,050

   Reliable and Efficient

   Get movers were so efficient! We had 3 people at pick-up in Toronto ON. We were out of the 2-bedroom apartment in 2.5 hours. Everything was very securely wrapped. The next day at unloading/drop off into storage we also were in/out in 2 hours with only 2 staff members. We highly recommend these movers for interstate moves! Tip: Get your drivers phone number. Get Movers HQ tries to simplify service by going through their call center and is a middle man. If you want to change plans - talking to your driver is the fastest way.

3. M

   Ms S.

   Source: MoveAdvisor · Innisfil, ON

   4 Jun 2024Partial movePaid C$2,100

   Do not use Get movers - scam

   Moving scam at its finest. Hired Get Movers to move large items from a townhouse as the smaller items would be moved by family and friends. Paid by the hour and calculated the move to be about 4 hours total (load and unloaded).Three men showed up and purposely were stalling so they could increase the time. Instead of taking the large items that we had prepped for the move the night before and all that was required was to wrap it and load it, they spent time wrapping cushions and blankets and items we told them didn’t need to be packed. One man would wrap, one would watch and one would sit by the truck. 5+ hours later they were still at the first house insisting on making “two trips”. Almost 8 hours in for the day when my husband said he was not paying them for the extra hours they tried to scam out of us, they tried to extort us by confiscating the remaining items left on the truck and driving away. They held our belongings for ransom saying we had to pay for 12 hours of moving before they would deliver the remaining items and before we would be able to make any dispute with the company.We called the police and eventually got our items delivered a week later. This is their tactic… stall; increase the time; force you to pay more than you need to by confiscating your items and holding them ransom while extorting you for money. Don’t hire them!!! But if you do and if you see they are stalling and wasting time, call the police right away or else your things will be held for ransom.

4. C

   Cheryl B.

   Source: MoveAdvisor · Toronto, ON to Newmarket, ON

   29 May 20241-bedroomPaid C$2,000

   Beware Unprofessional Company

   Movers (2) were unprofessional and slow, not equipped with proper moving equipment to do the job. Hygiene of the movers was unacceptable. Many items damaged, asked to sign off before they left and then found damage afterwards. Compensated $50 for damage totally more than $2000. Beware of using this company and signing paperwork at the end of the job. Would never recommend or use this service again.

5. R

   Rosemary W.

   Source: MoveAdvisor · Barrie, ON

   1 May 20243-bedroomPaid C$1,500

   Filing a claim

   Get Movers damaged the property that they moved me into. I filed a claim immediately. That was three months ago. Since then despite several e mails, many phone calls nothing has been done to repair the damage. My e mails are not answered and if someone answers the phone they say they will put me through but don't. The one Customer Service representative I spoke to told me the Claims Manager does not do his job. I am left with damage and the cost of repair. Do not use this company they are a nightmare. The worst customer service I have ever experienced.

6. M

   Mississauga O.

   Source: MoveAdvisor · Mississauga, ON

   25 Aug 20231-bedroomPaid C$1,100

   ZERO STARS. PATHETIC SERVICE. NIGHTMARE.

   ZERO STARS. DO NOT EVER USE GETMOVERS.CA. THEY WILL RUIN YOUR PEACE OF MIND, RUIN YOUR FURNITURE, LOOT MONEY AND PROVIDE POOREST SERVICE. I USED THEIT MOVING SERVICE IN JULY 2023 FROM MISSISSAUGA TO KITCHENER IN ONTARIO AND THE EXPERIENCE WAS A NIGHTMARE. 1. The driver could not arrive at the location and cannot use a GPS properly. They passed by my residence and yet went 3 blocks away and called me saying they arrived. I was standing outside my building in the middle of the road to give them directions and they could not even speak or understand English instructions. They were unable to describe their intersection and unable to give clear direction in English. They wasted 40 minutes there. 2. We packed everything sturdily and labelled clearly what items are fragile, which side is up and what needs to be carefully handled. They did not even bother to see the instructions and handled every box very roughly holding anything upside down. Even the costly leather couch was very roughly handled. We had to repeatedly mention for each and every item to handle properly or wrap it or blanket it, and they still damaged items. Our furniture was stepped on and broken. The broken table with boot print marks on top was heartbreaking to see. Why on earth did they use our furniture as a step stool. What professional does that??? 3. After unloading, they did not unwrap the items. Also, they just dropped the boxes marked as fragile on floor from a height instead of placing them gently. We are yet to open all boxes and see what other damages has been caused inside. I'm glad i did not use your packing service too. Otherwise the move would end in a disaster. 4. They did not unwrap anything and just left in a hurry, because they wanted to run before we see or notice the damage. They stepped on some of the furniture and even broke a tv table and tore a mattress. Photos attached. 5. After the payment was done, they just delayed purposely for more than 30 mins just to complete the time. They only had one last trolley with boxes and they took very long. So they charged me for more time. 6. They did not care to wrap properly and also did not use blankets for most of the items. This is very disappointing experience even after paying so much of our hard earned money. On phone calls while booking and also at confirming one day before, you mentioned twice that you will take care of the items and wrap them with care. But in reality it did not happen. Everything was carelessly and roughly handled. After making multiple calls all this they asked to raise a claim and after I submitted the claim with photographs all damages worth more than $3000, they rejected it saying you already signed a form. I signed that form for payment before 45 mins of completion of unloading as per their terms before booking. Now they are showing this form and saying claim is rejected.

7. J

   James L.

   Source: MoveAdvisor · Toronto, ON

   14 Aug 2023StudioPaid C$550

   Borderline criminal

   Booked them for a condo move in Toronto. Despite clearly communicating the maximum height of the loading dock and how much I had to move (very few big items), they brought a truck which was far too big for the job (picture attached for reference). They couldn't park in the loading dock so parked in the street and received a $500 parking ticket. They then refused to unload my stuff until I paid the parking ticket fine on addition to the fee for the move. Best case it was negligent and unprofessional, worst case borderline criminal. Do yourself a favor and use a proper, reputable moving company which isn't going to hold your belongings hostage over a fine which they were at fault for. The driver also failed to navigate properly to my property which added another 30mins on to the move, although this pales in comparison to what happened before but showcases again the lack of professionalism. Moving condo/house is already a stressful time and these guys certainly aren't going to make it any easier or cheaper. Avoid at all costs.

8. S

   Sam S.

   Source: MoveAdvisor

   10 Aug 20233-bedroomPaid C$1,300

   Poor move experience, damaged items, terrible customer experience

   I don't usually write a bad review for a company but hiring Get Movers was a terrible experience for us and I feel the need to warn others. When the moving truck arrived with a name on it that we didn't recognize, it became clear that they subcontract - so there is unpredictability there and you don't know the quality of the movers you're going to get. The movers took items to our storage area off site and at that site they pressured us into paying before they finished the job. When we got home from the storage unit we found gouges in our wall, scratches all over our basement floor and extensive damage to our basement door and trim around it. On the same day, we sent an email with photos of the damage, which they completely ignored. After numerous attempts at getting through to them they sent us a claim form which we filled out, and after two weeks they still didn't get back to us to resolve the issue. So again we had to contact them and when they finally responded they said they rejected our claim because we already paid them. They made us pay them when we were off site and couldn't check to see if there was damage at the house. When we told them that, they again ignored us and haven't bothered to reply. It's incredibly frustrating to deal with a company that claims to have great customer service and exceptionally professional staff when in reality they have given us horrible service and damaged our home. The person at Get Movers who we dealt with is Victor Kerr, who didn't care at all about us and treated us with contempt.

9. A

   Aminul H.

   Source: MoveAdvisor · Winnipeg, MB to Becancour, QC

   2 Aug 20233-bedroomPaid C$10,000

   Avoid at all cost

   This company and its partner Ontario Van Lines will take your items and forget you. Will not respond to your emails and calls. They picked up my items more than four months ago, promising to deliver within 21 days. They send me an invoice to pay promising delivery on May 29. I paid the bill and still waiting for my items. I am going to sue them in court. Stay away from them if you do not want to lose your money and items.

10. J

    Jannette R.

    Source: MoveAdvisor · Mississauga, ON

    27 Jul 20231-bedroomPaid C$800

    AVOID AVOID CHECK BBB RATINGS

    Cheaper than others... BECAUSE THEY SUCK AND WILL DAMAGE YOUR THINGS then take ZERO RESPONSIBILITY.... ONE STAR IS TO GENEROUS. They out Source workers and don't even know who they are hiring. RUN FAST