GM Van Lines

Reviews

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1. K

   Kaye C.

   Source: MoveAdvisor · Mcdonough, GA to Tallahassee, FL

   18 Aug 2025Partial movePaid $1,500

   DEPLORABLE COMPANY - GM VAN LINES

   I strongly urge anyone to avoid this horrific company. From Oded to David, not only are they unprofessional, but they are incompetent and could care less about you, your items or your state of mind. They damaged MULTIPLE pieces of furniture. Photos show their gross negligence in adequately wrapping the items leaving them exposed. After 7 months they offered $75 as a settlement. This is a customary practice. Should you not take the advice, I highly suggest you do the following. ● Document EVERYTHING. ● DO NOT for one second give these people the benefit of the doubt. ● Should you have to file a claim, BE VIGILANT to ensure that your processing doesn't take months with Moving Claims and their outdated processing. ● Take photos while they're delivering. I implore you to pay the higher cost and hire actual decent human beings and professionals. When an employee tells you that they don't understand emails then ask you to provide the job# which is something that they should have - Houston we have a problem. Stay clear of GM SCAM LINES which will prove to be the absolute worst company you'll ever encounter. You've been warned.

2. D

   Dutch D.

   Source: MoveAdvisor · Raleigh, NC to West Palm Beach, FL

   7 Feb 20251-bedroomPaid $4,000

   Scammers! Don't use them!!

   Used them in June 2024. Worst moving company ever. Don't use them! They quoted an amount and then increased the quote by $2000 on the day of pick up. They also lost a $500 marble table top and made no effort to locate it. After 7 months of processing my claim by their bogus claims company, they offered to pay $75 as compensation. These people are scammers.

3. J

   Jay Y.

   Source: MoveAdvisor · Dalton, GA to Melbourne, FL

   4 Oct 20233-bedroomPaid $800

   A Headache During An Already Stressful Ordeal

   I contacted GM Van Lines in late August. I spoke to a man named Howard who told me that in order to hold the reservation at the price quoted, I needed to pay a deposit of nearly $700. No other company I spoke to asked for a deposit up front like Howard did; but he assured me that if I decided to cancel, the refund would be posted immediately. After I spoke to several other companies over the next week or so, I chose to go a different route and called GM Van Lines to cancel my reservation. Howard was very upset, but after much arguing he finally said he would process the refund and it would take 10 business days to post. After waiting for over 15 business days, I called the company and spoke to Trisha who informed me that the job had never been cancelled and I was still scheduled for pickup on the specified date. Not only that, but if I were seeking a refund, it should have been posted immediately and not 10 days later like Howard had said. She contacted her boss, Oded, who posted the refund the very next day (now late September). At that point, I thought the ordeal was over. The refund sat as a pending transaction on my credit card account for 4 or so business days before mysteriously disappearing. I called my credit card company who told me that when a transaction disappears like that it usually means that it was cancelled by the issuing company. I called GM Van Lines and spoke to Trisha again who called Oded and called me back to say that he said that the problem was not on their end; so I was left to sit there wondering where the transaction went. Finally after several days of both companies shrugging their shoulders at me and several phone calls in both directions, the problem was rectified and the refund was applied to my account; but not without significant anxiety on my part because I was currently in the middle of packing my entire house and moving my family out-of-state while I was wrestling with this issue. Dealing with this company was a nightmare. Howard was pushy, disrespectful, deceitful, and patronizing in my dealings with him; and he was especially disrespectful, angry, and insulting during my first attempt to cancel the deposit. I do not know why the second attempt at a refund was so tumultuous, but it certainly was ill-timed on GM's part considering Howard's behavior for the first attempt; and it was the final blow that killed any goodwill I may have retained for this company and their intentions. My advice for those seeking a moving company is to go elsewhere and save yourself a major headache.

4. D

   David K.

   Source: MoveAdvisor · Loxahatchee, FL to Ashburn, VA

   3 Dec 20223-bedroomPaid $12,500

   A disaster

   See other reviews. They quoted $7,300 and after loading truck told us cost was $12,500!!! This was after truck was loaded. Stay away.

5. S

   Sherita F.

   Source: MoveAdvisor · Tampa, FL to Houston, TX

   24 Nov 20221-bedroomPaid $6,781

   Do not use this company !

   This company will arrive in a rental truck ; change the price once loaded . My quote was $4500 , then changed to $6009 on a walk thru and once loaded $9000 . They then said almost $2000 to unload because I could pay $9500. We agreed at $6700 but then my drop off was from some guy driving a semi called Black Ice trucking . He pulled up by his self and later some Hispanic guys showed up in a separate vehicle . Come to find out they were hired on Uhaul . Com . This company sub contracts your items and they don’t pack or handle with care . Several things were broken and also black ice had other families belongings packed on his truck . GM Van lines is controlled by a very shady guy and once you get into customer service issues the person Bill never answers again . You’re stuck dealing with no one and just calling phones that no one picks up . This was very much a hurtful situation.

6. J

   Jill C.

   Source: MoveAdvisor · Miami, FL

   15 Nov 20223-bedroomPaid $2,100

   Literally the worst move experience I’ve ever had

   Trish was so nice and I went with them based on that. She seemed thorough and agreed to the timeframe for the move. The packers are not packers. They shoved fragile items in with heavy things. Lampshades with heavy things not wrapped. They broke three plates and not sure what else yet as I’m still unpacking. I should have used Clover like I have in the past. They pack and unpack everything. I didn’t think to ask about unpacking. I just assumed they would do that as that’s what white glove service is. The movers were nice at times and rude when I questioned the bill at the end. It wasn’t what Trish estimated. She blamed the change in start time on their dispatch dept. Not my problem. They said my pack and move wouldn’t take as long as I said. I know my stuff and was right. Because they didn’t arrive until 12:30pm (supposed to be 9am) they didn’t get moved out until after 5pm. They arrived at my new building just before 6pm when the elevators and loading dock was closing. Luckily I got my building to stay open to let them move me in last night. They dropped it all and left. I heard them complaining about me in the garage. I would absolutely never, ever use them again under any circumstances. They moved something that wasn’t supposed to go and now I have to find another company to move it back to my old place in order to get my deposit back. I never write bad reviews, but I had to because this was an absolute nightmare experience. DON’T USE GM VAN LINES.

7. S

   Scott R.

   Source: MoveAdvisor · Henderson, NV

   24 Sep 20222-bedroomPaid $2,365

   Where do I start?

   Prices changes several times, after I got David to come and see the inventory we finally settled on a price based upon inventory. Paid the down payment, 20%, Here come the criminals, the lead criminal loaded my stuff and put papers in front of me to sign, expecting me not to read the contract. He filled in based on weight, I unchecked and signed for inventory. After it was loaded he said $1300, contract was for $950 on pick up and delivery. Clearly hoping I would cave, I called the office and put David on speaker, the head guy mover was mad I went over his head and pretended he made a mistake. The mistake was trying to rob me. I paid him a check for $950 and made him write the delivery amount was $950. Then he said what about a gratuity... After clearly trying to screw me, I still gave him $20, he yells down to the boys that I was cheap and only gave him $20, I gave him another $20 to shut him up but he still disrespected me. Here comes the really bad news, broke my dresser, my hybrid bike, did not deliver my dolley it was lost along the way, would not reassemble a table that they took apart on the first leg, scratched the paint in my brand new construction home, all my pictures marked fragile were broken with glass everywhere. My snap on toolbox was mishandled and all the tools were all scattered inside. STAY AWAY FROM THESE AMATURES, TERRRIBLE, have to take my bike to have repaired, the brake line was pulled out and bent, double dresser that matched the other bedroom furniture is ruined. Had to buy a new table, David zelled me 69 dollars for the missing hand truck, cost me $100 to replace..CROOKS AND UNPROFESSIONAL....get another company

8. K

   Katherine L.

   Source: MoveAdvisor · Los Angeles, CA

   26 Oct 20212-bedroomPaid $10,000

   THIEVES

   David has a disgusting personality. Rude & they overcharged. Please what ever you do. Do not hire them. They stole my ps5 and Remotes. That's $1,500 not even adding the games I have purchased. They do not even want to reimburse. I'm going to take this to legal matters. What a coincidence both remotes missing plus console. Please do not hire with them please. I hope this whole company gets shut down immediately. They treat people like garbage. Only worried about the money. They do not care about how your stuff gets there. Also the guys did not take all my stuff I had to hire another company. Disgusting liars and THEIVES. They dont have a social media because they are crooks. I should have read the reviews before hand now I feel so dumb. I will keep reviewing them on every website. They tried charging me 16,000 to move. What kind of dirty human being does this. Hope they rot in Hell.

9. L

   Lorrie S.

   Source: MoveAdvisor · Hoffman Estates, IL to Lakeland, FL

   30 Sep 20213-bedroomPaid $9,000

   GM VAN LINES BROKE DESTROYED MY ANTIQUES AND OTHER FURNITURE

   GM Van Lines do not use these guys they will ruin all your stuff and when you try to file a claim you have to down load some Wave Browser and it takes over your computer. And trying to get a straight answer from Dave or Oden or David will do you no good! Basically no money will be paid to you for your things. USE SOMEBODY ELSE!!! Terrible customer service!

10. V

    Vikas M.

    Source: MoveAdvisor · Tampa, FL to Jersey City, NJ

    20 Sep 20212-bedroomPaid $3,700

    FRAUD Company

    Worst Movers ever - DON'T TRUST, whatever they will quote will charge much more than that later. I had to move 2 bedroom from Tampa, Florida to Jersey City, NJ in Aug 2021. I called GM van lines and Dave from Sales gave me quote of $ 3300 roughly. On the day of move, couple folks came in and start parking my stuff and then a guy among them told me give me a quote 0f $4600. I called Dave who transferred me to another Dave and they said I have to pay 1 fleet of stairs charge, my luggage is overweighing etc. nonsense reasons, wherein actuality i had exact stuff that was mentioned in my original on-phone quote. Finally they me mental stress and this continued for couple hours. Later when didn't find any proper reason to charge me extra, they settled to charge me $200 for stairs. Story is not finished here. I got my packages in NJ via another mover wherein they claim they are movers and have TRUCKS - all nonsense as some other mover dropped my stuff. That another mover charged me $400 extra for loan carry etc. GM VAn lines said i sent 35 boxes but i received in NJ only 30 boxes. Another company mover even confirmed to GM VAN Lines on phone that I have only received 30 boxes. i asked them to return money or give me lost boxes and they denied. I DON'T RECOMMEND ANYONE moving with them, as moving is stressful and GM VAN Lines will increase your stress and will charge you much more than they quote.