Great American Van Lines

Reviews

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1. E

   Erin M.

   Source: MoveAdvisor · Harbeson, DE to Las Vegas, NV

   16 Feb 20212-bedroomPaid $4,100

   These movers made me feel comfortable

   I used Great American movers for my move, I was pleased with their service. Finally, I found a company that was honest and on time. The team was great and so hard working I had a stress free move Very happy with their services. I would recommend to family and friends.

2. P

   Payton H.

   Source: MoveAdvisor · Alverton, PA to Lake Zurich, IL

   12 Feb 20212-bedroomPaid $3,653

   Would definitely recommend

   From the moment I registered my query online I was extremely impressed with the prompt response. On the day of the move the team of two arrived exactly when they said they would and were extremely helpful and polite. I've used various other companies over the years with other moves, but Great American stands out from the rest.

3. M

   Mark H.

   Source: MoveAdvisor · Bergton, VA to Grand Rapids, MI

   11 Feb 20213-bedroomPaid $6,140

   You will not be disappointed

   Before moving, they have very good customer services, you know exactly what will be going on. We had a big day on the past Saturday from early morning until late afternoon for exactly 10 hours!!!. They are very organized and efficient. We have three homes to move furniture around, so there are lots of furniture to move in and move out, and to get swapped between two homes. At the end of day, all furniture are in the right position, we are very happy!

4. S

   Shawna W.

   Source: MoveAdvisor · Rindge, NH to Seguin, TX

   3 Oct 20223-bedroomPaid $5,200

   Terrible company

   They destroyed our stuff and "they aren't liable for damages".. Do not use this company unless you want them to lose your stuff and break half of your things. Absolutely terrible experience...

5. J

   Jason M.

   Source: MoveAdvisor · Lynnfield, MA to Wilmington, NC

   12 Mar 20224-bedroomPaid $8,000

   Warning - destroyed and stole furniture

   1. Did not honor the binding contract. 5 hours late and demanded $5,000 more even though there was a binding quote put together with an itemized list and pictures of all furniture 2. Delivered all of our furniture damaged. Have pictures and pictures of how furniture was thrown into delivery truck with minimal protection, tape directly on wood and piled like a junk truck. 3. Refused to respond to their own designated 3rd party insurance carrier 4. NEVER delivered king size mattress, large screen tv and several hundred pounds of weights. There is no recourse for victims of this company. I have filed a criminal complaint and named their CEO as the party responsible since they refused to respond. Be forewarned.

6. S

   Sydney H.

   Source: MoveAdvisor · Bronxville, NY to Laguna Beach, CA

   30 Aug 20211-bedroomPaid $3,040

   Avoid at all costs

   Scam - do not trust or use Avoid at all costs. The quote I was given to move from NY to CA was $3040 and by the end I paid over $4200. The owner Oren is the worst type of person on the planet. He does not care at all about your experience or how your furniture is handled or how it arrives. At every point among the way he somehow increased the cost of what was written in the contract. First it was that there was no way the quoted cost was going to cover everything I had which is crazy because I ga e them every dimension of every piece they were picking up… they listed my large patio chairs as folding chairs to show me a lower quote number knowing that they’d lock me in and tell me it was more expensive at pick up once I already gave my deposit. I probably had 10 phone calls with Oren who is so disrespectful it boggles my mind. He would talk over me and say “listen, listen” and wow nothing pushed my buttons more. Probably doesn’t respect any of the women in his life. Anyway my furniture arrived eventually, then the movers threatened to drive away with all of my furniture after I told them I wasn’t paying them until they unloaded the furniture. They also tried to add in ANOTHER $200 for a “long carry”. I had to stand in front of the moving truck and cal the cops who spoke to Oren and told them legally that our house did not qualify for the additional “long carry” charge after Oren said it was anything over 75ft. The back of the truck to our door was under 50ft. I paid the movers to start moving my furniture and they ditched all of it outside my house. Didn’t even brining it inside or so any of the unwrapping. They took their few moving blanket and “went for a lunch break” and never came back. On top of this already horrendous experience, they also managed to damage every single item. They caused thousands of dollars in damage to my very nice furniture. I wish I never used them. So disheartened and dissipated. Please save yourself time, anger and regret and use a different mover.

7. A

   Alex S.

   Source: MoveAdvisor

   26 Jul 20214+ bedroomPaid $11,000

   Stay away from this company as far as possible!!!!

   Stay away from this company! It starts with their ware late by one day for the pickup, doubles the estimated charge, unprofessionally pack staff, and then completely disappear from communications and it was close to a month. When I receive it, it was missing items, and half what I received was broken and opened.

8. N

   Nicholas S.

   Source: MoveAdvisor · New York, NY to Berkeley, CA

   27 May 20211-bedroomPaid $1,800

   The worst company ever, DO NOT TRUST

   Any positive review here is a fake. This is hands down the worst experience I've ever had with *any* company, not just movers. All of the other reviews about drivers showing up late, moves being rescheduled, items being broken, and items being lost are TRUE. In addition to delivering my belongings over a month late, this was the most uncommunicative company I've ever had the misfortune of dealing with. I was constantly given different numbers to call, told that my truck had broken down in New Mexico, Texas, and then New Mexico again. I would never ever entrust my business to these people and no one else should either.

9. A

   Alae L.

   Source: MoveAdvisor · Boston, MA to Naples, FL

   18 May 20211-bedroomPaid $2,000

   The worst company I've ever dealt with.

   Do not believe ANY positive review, it's all a scam. This company literally robbed us and damaged most of our stuff, read below to understand more.  We were initially dealing with the managers Nattan and Oren Ovadia, the first conversation was fine and we were quoted a price that we thought was fair and we decided to go with them. We discussed the number of boxes and furniture we had and where it was going to be delivered and we had full faith trust in them. Then they required a deposit to confirm our booking and we were good with everything up to this point. Then the sloppiness and the red flags will start when they were coming to load our stuff in, we agreed on a time window and of course, they didn't respect that and only came in when it was convenient for them. Then after they loaded our stuff in the truck, they quoted us a much higher price than originally discussed, we were shocked and at this point, it was too late to back out as they had all of our stuff loaded in the truck. At this point, they have our belongings and we agreed with the management team that our boxes and furniture will stay in their storage facility in NJ for up to 30 days (it was a part of our contract). Then exactly 19 days later, we receive a phone call from the truck driver SAMER, who said our stuff is scheduled to be delivered to our Florida address, at that point, we were still in our Massachusetts address where the stuff was picked up from and again it was supposed to stay in NJ for the 30 days while we were making proper arrangements. We calmly informed Samer of the arrangement we had with the company and he basically doesn't care and need to follow instructions from his managers. They completely dropped the ball by releasing our stuff without informing us or meeting the deadline, then we were given no choice but to call our new apartment leasing agent and to re-negotiate lease terms and basically agreed with them to let the movers in our new home so they can deliver our stuff (this proves the level of trust we put in them), little did we know, our stuff didn't get delivered to the new property because SAMER "couldn't" get in the parking lot in a truck and didn't want to deal with stairs. Then he offered us to move our stuff to a shuttle for a $500 fee but the issue with the stairs remains. After a lot of back of forth, we finally decided to get a storage unit and we agreed that Samer and his team will drop our stuff there, this was all happening while we are still on the road towards Florida. As a piece of mind, I requested a video and pictures of our stuff since we won't be there to receive it. Little did we know, when we finally arrived 3 days after our stuff was dropped off, we were shocked to see that all our boxes were definitely not handled with care, pretty much all of our boxes were ripped open and it gets worse, one box was MISSING (aka stolen) which has all of our expensive electronics and it leads me to believe that it was done intentionally. We contacted the managers to retrieve our missing box and they completely denied this and they are accusing us of lying. They absolutely refuse to take responsibility for any of this and then we started a claim with them and it's been a couple of months now and we haven't heard back. If you would like to deal with a scamming company that will vandalize your personal belongings and steal from you, then the choice is yours.

10. N

    Nik R.

    Source: MoveAdvisor · Woodbridge, NJ to McLean, VA

    15 May 20213-bedroomPaid $2,400

    Rude staff, poor service

    I had the misfortune of working with these guys and I will suggest everyone to stay from them. They were friendly unto the point they got the advance for my move. After that they became almost hostile. The three guys who did my move were very unfriendly and were cribbing about everything. They refused to move my couch saying it does not fit through the door and left it in the garage. They broke lots of my furniture as well and I suspect they swindled a few small items that we never found. When I raised it with their adjustor, CSI for claims I got a message that business (Great American Van Lines) will handle my claims directly. They never did. I raised it with them multiple times but in vain. I raised it with Better Business Bureau (complaint# 14657706) to which they responded saying they sent me a check for my damages that I never received. They never even told me the check amount. Obviously, they lied. All these conversations are on BBB.org. And upon following up on BBB they refused to answer anything. I should have checked them up on BBB before hiring them. They possibly have the worst BBB score of D-