Home Movers DFW

Reviews

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1. E

   Elizabeth B.

   Source: MoveAdvisor · Grand Prairie, TX to Desoto, TX

   18 Jun 20183-bedroomPaid $560

   Deplorable Crooks!!

   BEWARE!! DO NOT USE THIS COMPANY! PLEASE READ THIS REVIEW IN IT'S ENTIRETY! These are the most horrible unprofessional greedy so-called movers I have ever encountered. There is so much damage to that was done to my furniture at the hands of the movers and greedy practices of this company. First off, they are not equipped for major jobs of moving an entire household. The only trucks this company owns are 24/26 ft trucks that have been purchased from the UHaul company. A clear indication that if you have a 3-4 bedroom household to move the movers will have to make more than 1 trip. Since time is money then you have already exceeded the 3hr time rate. The agent who processed my reservation did not tell before hand that their trucks were only the standard sizes. I would have elected to not use their services because of the amount furniture accompanied with boxes I had, I knew for a certainty I would need real moving company trucks with sizes larger enough to accommodate my furniture. Next one of the movers was unprofessional in his language and the other young man was very inexperienced. I think they worked hard but they had no resources thus causing them to work hard and not smart. They started off like the hare in the tortoise and hare fable. However after 2 hours they started making irresponsible decisions and everything started going downhill. This moved lasted 10 hours!! They tore 2 leather sofas, broke a decorative item; dented my stainless refrigerator in SEVERAL places; tore the fabric of breakfast nook dining chair; took out the screws of refrigerator door and forgot them in workers pocket; took screws out of glass table set, did not put all screws back into set; did not put support legs back on night stand; scarred tv console and second bedroom foot board, chest of drawers and nightstand; did not put pins in drum of washer and pins are now missing; borrowed pliers and kept them; left large items at previous residence. These are just a few of the damages as a result of using this obviously careless and money-hungry moving company. I had to call the police because the worker gave me an amount to pay and said if they went over the time after, he wouldn't charge anymore. Well at 5:00 p.m. he stopped and said the company said I would have to pay an extra $89 dollars. I refused, so as a directive from the office they stopped unloading the truck and moved the truck to a location where I didn't know where they were. Lastly I did get my furniture, the company and I have been in constant heated arguments as a result of the horrible experience I had. They are not willing to replace tools that were taken during the move and is making excuses by saying everyone makes mistakes. Really that many mistakes with another person's property and charging the rate I paid. Clearly disgusted!! if ANYONE IS INTERESTED IN TAKING LEGAL ACTION AGAINST THIS COMPANY PLEASE EMAIL ME AT: elizabethbrwn@yahoo.com``.

2. T

   Toyota B.

   Source: MoveAdvisor · Plano, TX to Princeton, TX

   17 Aug 20173-bedroomPaid $460

   A** Backwards Clowns of The Century.

   P** POOR MOVING COMPANY is the best way to describe this moving company. First of all, the staff showed up 8 minutes late (outside their 2hr window). I had to help MOVE the furniture after I saw that it took them an entire hour to move one L shaped couch. To top the icing on the cake, the company doesn't allow their drivers to take the fastest route (i.e. toll route), so the drivers go all the way around the world to get to their destination. A 25 minute drive becomes an HR 20 minute drive. Then they try to nickel and dime you over 60 dollars. The MGR is rude. doesn't care about customer service and the guys working for him encourage you to call the BBB because they know that the company is a sham. They only take CASH payments so im sure they're not paying their fair share to Uncle Sam also. I could go on and on but I would rather make 80 trips in my hoopty than use these clowns and I'd STILL be faster than they were moving me. P.S. I have to give a star. that's the only reason I'm doing so. CLOWNS OF THE 21ST CENTURY.

3. R

   Ruan

   Source: MoveAdvisor · Frisco, TX

   1 Jul 20172-bedroomPaid $900

   Left elderly parents stranded for two days.

   Unreliable and good at run arounds. Left my elderly parents for two days without their furniture and they had to sleep on the floor wrapped in their robes as blankets. Called them multiple times and their business line had full voice mails. Gentleman called back and wouldn't give his name but kept saying they will call us back. No calls and no show. I would not recommend this company to no one. I'm glad no money was exchanged but my feelings for my parents is breaking my heart.

4. S

   Silverfox

   Source: MoveAdvisor · Carrollton, TX

   25 Apr 20173-bedroomPaid $9,999

   False Advertising!!

   Falsely advertises one price then gives another. Very rude on the phone!! Do not use!! AVOID AT ALL COSTS.

5. J

   Jay R.

   Source: MoveAdvisor

   7 Dec 2016Paid $150

   BEWARE! Use another moving service.

   These were the worst movers I have ever used. I used them to move from one apt to another in November 2015. The movers dropped my washing machine in the street, broke it, and only offered me $92 in repayment. THEY STILL HAVE NOT PAID ME !! - it's now over a year later and I just want to warn anyone that this company is shady.

6. M

   Myrna R.

   Source: MoveAdvisor

   31 Aug 2016Paid $35,900

   My fridge.

   My fridge has many dents in the doors and I showed it to the movers and they said just file a claim knowing they would not do anything. I did send in all the required papers and never heard anything back from them.

7. B

   Bcw

   Source: MoveAdvisor

   13 Jul 2016Paid $299

   Crooked Owner.

   I called to get pricing and schedule a move. I was given an hourly rate of $65 per hour to move a bed, nightstand, and dresser. The day of the move - 3 hours before the move - got a call from Home Movers saying the price was wrong and it would now be $85 per hour instead. This added approx $120 to my bill. I understand mistakes happen and asked the owner, Mark Molina, if we could compromise since it was their mistake - I pay an additional $80-$90 and they take care of the $40..his response was a flat no!! He also indicated he was doing me a favor. I'd already given my apartment the move out date and with only 3 hours notice had no choice but to agree to the last minute price increase.

8. C

   Clifton B.

   Source: MoveAdvisor

   12 Jun 2016Paid $380

   30 hours late.

   They were scheduled to arrive Thursday the 2nd between 3pm-6pm. I contacted the office and was told that the crew was running late and would arrive no matter what. Later, I received a call from the driver at 9:30pm stating he would not be arriving and could fit me in the following day at the same time. I explained to him that we had to be out of the house and could not afford to wait until that time. He quarantined us they would arrive at 11am on the 3rd due to the cancellation and get us moved. Needless to say they arrived at 9:30pm on the 3rd and didn't finish until 3:30am that Saturday morning. Once they finished I realized they had scratched and broken several items including putting the baby's crib together backwards. I was originally scheduled for a 2 person crew and was charged extra for a 3 person crew that arrived. It's sad that the only apology for the incident came from one of the crew members NOT the office. What a poor example of customer service.

9. A

   Abe

   Source: MoveAdvisor

   6 May 2016Paid $560

   Thieves and Crooks.

   Home Movers are thieves and a bunch of crooks! It took them 7 hours to move my 1 bedroom 650 sqft apartment from building 3 to building 5 within the same apartment complex and they didn't even get the job done. I had to hire another moving company to move the rest of my items. Home Movers damaged my couch and also charged me over $500 for the move due to errors committed by them. I've called numerous times but I keep getting blocked and I've also written emails but Home Movers have not even acknowledged them. These people have absolutely no values or ethics. They are only after your money in any way possible. Please Do Not Hire these criminals if you value your time, money and personal belongings. The are one of the worst scumbags!

10. K

    Kelsey

    Source: MoveAdvisor

    3 Oct 2014Paid $300

    Awful.

    Awful! When I scheduled my appointment for the movers to come out I was greeted nicely by Mark Molina he was very nice and helpful. Once the movers came the what was suppose to be a smooth transition changed to a nightmare. Let me first say that the movers were approachable and kind to me.  However, the two men that moved me damaged 2 items of mine as well as broke one. They were not skillfully prepared to take down my washer and dryer therefore I had to leave my home and run to Walmart to purchase pliers ($13) which they never reimbursed me for as they stated they would and they took with them to their next job. Also they took longer than any move I have EVER had, taking a total of 5 hours when it normally takes 3. The movers were new partners as they blamed each other for the things that damaged and broke behind each others backs to me; the customer. I call their manager Mark Molina the next day only to be rudefully spoken to and interrupted  saying  "are you done yet..are you done yet" and " here is the claims email for your damagers; good bye." This has been the worst experience I have ever had with a moving company and I will never use them again! I give them $300 for the manager of this company to speak in the way that he did along with the reckless service I already received from the actual movers.  .