Honest and True Moving Crew LLC

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1. A

   Allyson T.

   Source: MoveAdvisor · Placitas, NM

   17 Jun 20171-bedroomPaid $1,850

   Nightmare ..

   Honest and True Moving Crew cited me a quote based on my verbal description of what I needed moved. They did not ask for photos or specs of any kind for verification. As this was my first move requiring a moving company, it didn't occur to me that this sort of documentation was necessary. I feel, however, that HTMC was negligent in NOT requiring the documentation in order for them to give an honest and accurate quote initially. Joe, the owner, and another mover arrived 2 hrs. late. Upon actually seeing what I needed moved, Joe raised the original price quote $750. and required that I pay a $900. cash deposit. Before paying Joe, I asked him how much it would cost to insure my belongings for 5K. He said he would check into it. As soon as I paid him, he left the premises and stayed away the entire time leaving the other mover to work alone. Joe also left his 18 wheeler parked on my narrow residential street blocking entrances to 2 high rises. When a neighbor needed entrance to his building, the mover went down and flew into a vitriolic rage rather than calling Joe and having him move the van. The mover came back upstairs and started making hints at getting a tip until I tipped him. This happened far in advance of finishing the move. The move from my one bedroom apt. should have taken 3, maybe 4 hours. I had done all the packing myself, the boxes were ready to go and all that was left to do was wrap the furniture and load the truck. After 4 hours and 4 phone calls from me to the company dispatcher, a replacement mover finally arrived. The replacement mover dragged an antique hutch down the stairs by himself rather than wait for assistance from his co-worker, and broke off one of the sides causing estimated damages of $564. When Joe finally returned 6.5 hours later, I asked him again how much it would cost to insure my belongings for 5K. He said that it would be around $460. and that I didn't want to have to pay that. I asked if the company was insured and he assured me that they were and that I would be fine with their coverage. According to my research, stating such is a DOT violation. Before hiring HTMC, I confirmed the arrival date w/the dispatcher, Ronald Roth, and scheduled my flight and other arrangements accordingly. The verbal confirmation from Mr. Roth was that my belongings would arrive at my new residence 5-7 days after they were picked up from my current residence. I was also told that I would receive a call from the driver 48 hrs. in advance to lock in a specific delivery time at my new residence. On the 5th day, I called HTMC and was given a plethora of different arrival times and excuses why my belongings would not be arriving for another week. When the driver finally arrived, he brought in one piece of furniture and said, "You want the rest, you have to pay the balance in full". I felt freakishly threatened by this laborious debacle at this point and by everyone involved from HTMC, so I called the police and reported a robbery. It was considered a civil matter, so nothing could be done, however, I did request that a report be filed. Three boxes and an industrial fan were missing. In addition to the broken hutch, there was a slash in the fabric of a chaise lounge. The protective plastic covering on my mattress was ripped and the plastic covering from my topper was completely gone. The topper was grotesquely stained and soiled. After filling out the detailed insurance claim accompanied with photos, links to missing items, as well as, the estimate for the damaged furniture, the insurance company offered me $120.00 for the $2,709.45 in loss and damages. Their assessment was based solely on the weight of the boxes lost. None of the relevant information required in their claim form was addressed - the photos, links or damage estimate. My experience with this company was so nightmarish that I Googled the owner, Joesph Pelletier, fully expecting to find criminal history of some sort. The results of my Google search did not surprise me: http://www.sheriffleefl.org/main/index.php?r=crimeActivity/inmateDetail&id=410011 It is unfathomable to me that a person or persons of such repute are deemed acceptable to handle the valuables and belongings of unsuspecting citizens. Based on my personal experience with this company, I urge you NOT to make the same mistake as I did. Hire someone else if your belongings are of any value to you.