Hood Moving and Relocation

Reviews

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1. J

   Jessica D.

   Source: MoveAdvisor · Chattanooga, TN to Soddy Daisy, TN

   15 Apr 20222-bedroomPaid $500

   HORRIBLE COMPANY

   Don’t waste your time even trying with this company. They low ball with a estimate and then charge a extra fee for everything. They were told everything I had when I got the quote. Was NEVER told that I would have all these extra fees. They wanted $200 to move my deep freezer and $200 to move my dresser. My adjustable bed frame also $200 fee. My quote was $347 and they also didn’t include the $89 fee for gas in the quote. I paid almost $500 and I refused the extra “fees”. I now have to pay ANOTHER COMPANY to move the stuff that they tried to charge me extra for since they refused to move it without the fees. My $347 estimate would have been $1100 just for moving a 600sq ft house. Even paying another company will be cheaper then these crooks. Do yourself a favor and AVOID them. The owner was contacted and was no help at all.

2. M

   Mark

   Source: MoveAdvisor

   17 Aug 2014Paid $89

   Worst customer service.

   I purchased a voucher through living social for 2 hours of service. I scheduled my day and time with no problem and was lead to believe that they would be there at the scheduled time. The day of the move they called me to let me know they would be a little late (not a big deal). Well I contacted them at 2 to figure out an ETD and was told that he was trying to finish up a job and should be after it. I called again at 4 and was told they were cross town finishing up paper work and should be there in approximately 40 minutes. At that point I just cancelled the appointment (mainly bc my fiance and I had moved nearly everything already). What angered me the most was when the mover told me that the appointment was not a guaranteed time but a window. What is the point of scheduling a time for a service if you're just going to show up whenever you want. We have moved 4 times in the last 5 years and have used movers each time. We have never had anyone not give us an exact time when they would arrive and them ever be more than 10 minutes late (even when we lived in Atlanta where traffic is horrible). While I can't prove it, I feel that since we had a voucher from living social I feel like we were treated differently and had our time pushed back further and further. The outcome though was I called living social and got a full cash refund. I would strongly suggest you avoid Hood Movers at all cost. Horrible customer service and nothing but excuses. Seriously if I had to chose between donating bone marrow and these guys I would need some time to think.

3. N

   Nicole C.

   Source: MoveAdvisor

   12 May 2013Paid $2,500

   Scary employees!

   Damaged furniture, broke a mirror, offered to fix and did not fix or replace. Scratched floors. When I called to voice concerns over the quality of the movers and my personal safety (they now knew where I lived, that I lived alone and what furnishings I had) I was informed by the owners wife that they employ people with past criminal history, she stated "they are movers making minimum wage, you are not going to get quality people".

   Response from Hood Moving and Relocation

   We are unable to find this customers name so we feel this may be made up by another moving company.

4. M

   Mastiffmom

   Source: MoveAdvisor

   28 Feb 2012Paid $4,908

   Dont be fooled!

   Gave the owner my card number in order to secure my move. My move was quoted at 3534.00 I authorized a 750.00 charge for the moving deposit. After the movers loaded the truck left my driveway the company charged my card 4158.00. They had taken 4908.00 out of my bank account before I even received my furniture! The driver of course said there was a terrible misunderstanding and tried to reach the owner who was not answering his phone. We agreed to sign a credit card slip with the correct amount on it and and the big misunderstanding was to be cleared up the following day. The issue is still being disputed. They are claiming that their driver/workers worked more hours than they really did. One of their slogans is WEIGHT IS NOT A FACTOR. This is absolutely true. The charge for the truck never changed. Its the hours they charge for the workers. I don't know how to prevent this? A sign in sheet? Also supplies..I purchased supplies in advance because I know moving companies will charge a hefty price for tape and plastic wrap. That didn't help they used my supplies and charged me for supplies. And then the real kick in the belly. As if the overcharging is not enough a TV and brand new microwave in the box never made it off the truck. And that is at least what we know of now. So disappointing. Just so dishonest. I am disgusted.

   Response from Hood Moving and Relocation

   We picked her up on the 18th her card was not charged until the 20th, it clearly states that payment must be received before we unload. We estimated the hours based on the information she gave us, we estimated 16 hrs and it took 18.5 hours. The supplies that she was charged for was large shrink wrap used on dressers and furniture to keep the drawers on them from opening, the tape she was charged for was from using it on the blankets to secure her larger item to protect them from damage. This is the first time when reading this review from her that we have ever been told about a tv & microwave missing. WE are a very reputable company and do not take lightly to these accusations. She needs to remove them or we will have to follow up on our end.