Independence Van Lines

Reviews

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1. J

   John U.

   Source: MoveAdvisor · Brooklyn, NY to Tampa, FL

   28 Feb 20213-bedroomPaid $4,600

   If I could give more than 5 stars I would

   If I could give more than 5 stars I would Independence Van Lines over delivered on everything they said that they would do. They said they would be at my home at 9:30, they were there at 9:15. They said that they would have 8 men, they brought 9. They said the move would take 9 hours and they got it done start to finish in 7.5 hours. movers were completely professional and so were their crew. They took care of my furniture like it was their own. They have been in the moving industry for over 15 years and have started their own company to provide the type of customer service that the “big name movers” don’t provide anymore. I admire that initiative and I am extraordinarily happy about the service, the cost, and the care they took of my belongings.

2. S

   Stacy M.

   Source: MoveAdvisor · Schenectady, NY to Stuart, FL

   15 Mar 20211-bedroomPaid $3,800

   Low ball quote provided

   I was quoted $1900 all inclusive for a 1 bedroom apartment. When they got there they claimed it took up more than 400 more cubic feet and charged me an extra $2000....they low balled me to get the business and I am very disappointed...plus they outsourced the job to another mover...had I know that I would have Never used them...

3. M

   Mary C.

   Source: MoveAdvisor · New Iberia, LA to San Francisco, CA

   19 Nov 20211-bedroomPaid $5,000

   Moved a 1 bedroom apartment cross country

   I would never use this company again . They did not come close to their quote for the move. They did not show up on time ( 4 days later ) the delivery took close to 6 weeks . So I had to rent furniture until my items arrived. . Poor communication awful . Charged me way over the quoted price. Scam artist .

4. L

   Lenora L.

   Source: MoveAdvisor

   20 Aug 20213-bedroomPaid $5,598

   Interstate Move

   NEVER NEVER USE THIS COMPANY!!!!!!! Took over 2 months for my son to get his furniture and personal items. This company contracted with S&M Relo, Inc which is the worst company ever! Every time he called the customer service line he was given a different story. Items when finally arrived were damaged/missing!!!!

5. J

   James S.

   Source: MoveAdvisor · Wisconsin Rapids, WI to San Diego, CA

   26 Jun 20213-bedroomPaid $2,000

   Con men, liars, and bad service

   DON'T EVEN THINK TO USE THEM!!!!! Something happened in 2021 but they went from great to awful! Took a $2,000 deposit and didn't come, would not answer phones or emails and never gave the service. Their helper came one day but the van didn't. They will not even return the deposit though they would not give any service and kept increasing the cost of the move from the first move and NEVER rescheduled.

6. R

   Rachel N.

   Source: MoveAdvisor · Phoenix, AZ to Bangor, ME

   17 Jun 2021StudioPaid $2,008

   Choose another company

   I called this company on March 10, 2021 to schedule my move from Phoenix, AZ to Bangor, ME. I was given the total cost amount of $2008.00 which included a deposit of $896.00, the deposit was paid on that day. I gave them the dates that my furniture and boxes needed to be picked up, between May 25-May 27. I was flying out of AZ on May 28. My apt. lease ended on May 31, 2021. I was asked to call them 2 weeks ahead of scheduled time to give them my delivery address. On May 12, I was told that my stuff would be picked up on May 27. I called them again on May 23 and was told that there was a change, my stuff would be picked up either on May 30 or up to June 2. I explained again that I was leaving Phoenix on the 28. I was told that they could do nothing about that. I said I could give my neighbor my apt. keys as long as they picked up my stuff before the 31. I was told they would. I called them again on May 25, I was told they couldn't pick up my belongings until June 2. Again I mentioned that my lease expired at the end of May, my apartment needed to be emptied before June 1. I told the person to cancel my moving schedule. I needed to find someone else. I also said to refund my deposit of $896.00, I was told they couldn't do that, it was a deposit and not refundable. They are thieves! I am not the one that kept changing the pick up dates. They did. They wanted to keep my deposit! Do not use this company. What I have written is 100% honest.

7. A

   Anthony M.

   Source: MoveAdvisor · Los Angeles, CA

   19 May 20211-bedroomPaid $6,000

   Bad Reviews Justified

   All companies get bad reviews, but when you see a reoccurring theme in the bad ones...watch out! I dealt with Tye who came across as professional/credible. I brought up the reviews and Tye stated that they were under old ownership. Tye gave me an $1800 estimate. When we spoke the next day it was $2900. Spoke to mngr (Connor) and settled at $1900. Unfortunately, driver came and said $6000.00 or no pick up, blaming Tye for getting it wrong. So I get on a 3-way-call with whoever George is @ ext 954-320-6921 and the driver (Ivan, Igor or something). George is giving an aggressive attitude, blame-shifting and asking "so are you refusing the pick up?". Being an expert negotiator, I notice the specific wording he wants me to cop to on the recorded line, so I ask directly if he's attempting to justify keeping my $789.00 deposit. He says yes, I say "we'll see about that", he says "yeah, we will see about that". I called my account immediately and got the money back. BEWARE, for the purpose justifying keeping your money, they do an ACH charge instead of a regular debit charge in order to look as if it's a regular bill and services Have Been Rendered!!! What a bunch of Jacks?

8. G

   Gary R.

   Source: MoveAdvisor · Phoenix, AZ

   10 May 20213-bedroomPaid $10,000

   Promises promised and not delivered

   Independence van lines is nothing a broker who says they are a carrier. They bad mouth all other carriers. Once they get their booking fee they continue to promise delivery date but they don't fulfill their promise. I had text confirmation that furniture would be delivered to Florida by may 13 because my wife was flying to Florida to meet the truck. The mover was scheduled to pick up furniture april 30 and did not show. They finally came may 1 and we told them again our delivery schedule of may 13. Furniture is sitting on a truck in phoenix with no driver assigned. Independence raised their booking fee from 1400 to $2900 plus deposit for actual move and said all this would be applied to moving cost. When movers came they charged us another 3600 and told us we would owe an extra $2500 at the destination. A move that originally estimated by CHRIS KANE( " THE MOVER" OH I AM THE BEST) to be $4500 is going to cost $10,000. Independence is a SCAM. THEY CONTRACT EVERYTHING OUT AND DO NOT HELP YOU GET CONTRACTED MOVER TO DO ANYTHING. The mover was S & M Relocation. Not to be confused with S & M Moving. My wife is spending 2000 to fly to meet furniture and it won't be there. DO NOT USE INDEPENDENCE

9. R

   Robert N.

   Source: MoveAdvisor · Los Angeles, CA to Portland, OR

   6 May 20211-bedroomPaid $5,957

   Company Contracted Move to Unlicensed Movers That Scammed Us

   Despite representing themselves multiple times on the phone as a “full-service, white-glove moving company” I learned through the fine print of our binding estimate that this company is a broker. I contracted a move 3/9/2021, revised 3/30/2021, and paid a cash-only deposit of $1242.00 for a binding estimate of $3233.33 for 485 cubic feet of items and packing services. On Moving Day, 4/4/2021, the actual moving company they contracted with arrived with day laborers, "eyeballed" our inventory, and upped the estimate dramatically by 95% for extra packing and 400 additional cubic feet that our move did not actually use, demanding an additional cash-only payment of $2,600 up front and $1,733.77 upon delivery. The foreman did not measure the actual dimensions of the items moved or actual space occupied on the truck at any point—either before packing or during or after loading. We measured and documented each of the 76 moved items upon delivery 4/15/21 and the occupied space on the rented Penske truck was only 453 cu ft., not the 885 we were charged for. I have learned since filing complaints with the Better Business Bureau, the Federal Motor Carrier Carrier Safety Administration, the American Truckers Association, and the California Bureau of Household Goods and Services that the company contracted by Independence Van Lines for this move is not even licensed in the state of California to do moves for household goods. State records show their application for a permit was denied 2/13/2020. Because this move was contracted to an unlicensed moving company, under California's Business and Professions Code, Section 19237, subdivision (b), I am entitled to recover all money paid for this move due to the movers’ lack of licensure. I reached out multiple times to my several contacts at Independence about a refund for my $1,242.00 deposit since they contracted my move to an unlicensed carrier and I have been ignored. Do not under any circumstances use this broker.

10. J

    Jacqulyne H.

    Source: MoveAdvisor · Newberg, OR to Casa Grande, AZ

    20 Apr 2021StudioPaid $790

    Cancelled my move and refused to refund my deposit

    They cancelled my household move 2 days before scheduled pick-up. Then refused to refund my deposit, then blocked my phone and email routes to talk with them. They have obvious fraudulent behavior in retaining a deposit and offering no service. Since this is a repetitious business practice, it can be considered a scam. Beware.