JK Moving Services

Reviews

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1. M

   Michael

   Source: MoveAdvisor · McLean, VA to Alexandria, VA

   10 Aug 20244+ bedroomPaid $8,000

   JK Moving is Amazing!!

   We had two trucks and two 4 man crews from JK Moving. They were extremely hard working and courteous, and put in tremendous effort from 8am-3pm to pack our large house. Not one item was scratched or broken. We moved across town, so the moving into the new home began around 4:30pm. Without any noticeable stop for dinner the crews worked like crazy until 11:30pm and finished the move. Even near the end of their exhausting day they were so careful with everything and all had smiles on their faces. We were stunned at how good the JK service was. Bravo!!

2. J

   Jacquelyn M.

   Source: MoveAdvisor · Falls Church, VA to Leesburg, VA

   30 May 2024Partial movePaid $600

   Moving living room furniture from Falls Church, VA to Leesburg, VA

   Today had a pleasant experience with two professional movers from JK Movers. I live in a high rise condominium and for the first time, witnessed where the movers protected my front door and frame with covers to prevent damage to the door and to the furniture being moved out. They wrapped all the furniture with blankets and then sealed with plastic wrap. I knew there was going to be a challenge moving the heavy leather couch out the front door because the backside of the couch is curved vs a straight line. The two movers were able to figure it out and accomplished the task. My hats off to the two professional movers and JK Movers. It was a pleasure doing business. Thank you!?

3. M

   Mario D.

   Source: MoveAdvisor · Miami, FL to Houston, TX

   28 Sep 20232-bedroomPaid $9,000

   Two moves two pleasant experiences

   This is the second time I use JK Moving and they did again a wonderful job! JC Bryon, the manager of the move, was extraordinary in his care and professionalism and the crews more than prepared to handle my delicate items. Nothing broken, and a happy customer for the second time!

4. P

   Paul B.

   Source: MoveAdvisor · Palmyra, VA to Woodbridge, VA

   27 Sep 20234+ bedroomPaid $12,000

   We moved approximately 100 miles intrastate.

   JK Company was friendly and very efficient. Their administrative staff was top notch dealing with several changes caused by both our new home builder and also the seller of our home. The packers were quick, polite and professional. The movers were very strong and powerful people who were yet very gentle in the handling of our possessions.. We have moved before, and this experience was the very best.

5. M

   Mary B.

   Source: MoveAdvisor · Fairfax, VA to Yelm, WA

   27 Nov 20233-bedroomPaid $12,000

   JKMovers, Sterling, VA June 2023

   We had a very good experience with your company. It was a very stressful time but the company was understanding. Everything arrived on time in good shape. The driver went out of his way to help us when our container arrived. Mrs. Mary Ellen Buettner , Yelm WA

6. A

   Anne S.

   Source: MoveAdvisor · Fairfax, VA to Baraboo, WI

   31 Jul 20264+ bedroomPaid $19,000

   Premium price for disappointing service

   We chose JK Moving because of its reputation for quality and care, which makes our experience all the more disappointing. Our belongings were loaded in Chantilly, VA, on May 30. The moving truck arrived already more than one-third full with another customer’s shipment. About five hours into loading, it became clear that everything would not fit. The driver asked to place some of our belongings on the truck’s exterior tailgate platform. I reluctantly agreed only to outdoor furniture because, by that point, we had little choice. Our belongings were being moved into storage, and the crew knew this. When we finally unpacked several weeks later, we discovered just how far the crew had gone to make everything fit. Without our knowledge or permission, at least five wardrobe boxes had been unpacked. Professionally cleaned and pressed clothing was removed, rolled in packing paper, and stuffed into open spaces throughout the truck. More than 40 dress shirts, numerous formal dresses, and nearly all of our hanging clothes were left badly wrinkled. We also discovered that a box of clothing had been transported outside the truck, despite my specifically saying that no clothing should be placed there. The crew also dismantled nearly every piece of furniture that could be taken apart—including items that clearly did not need to be. Table and chair legs were removed, a small kitchen table was disassembled down to its hinges, and even the shelves inside our refrigerator were removed so boxes could be packed inside it. Because our belongings were delivered into storage rather than our home, no one from JK returned to reassemble these items, leaving us to spend many hours doing it ourselves. Ironically, the estimate and price we paid included delivery into our new home and reassembly of everything the crew took apart. This experience left us with the impression that many of these decisions were driven by the lack of space on the truck rather than by proper care of our belongings. Unpacking our clothing without permission, transporting items outside the truck after we specifically objected, and unnecessarily dismantling furniture created a tremendous amount of extra work and frustration. Based on our experience, the level of care we received fell far short of the premium service we expected from JK Moving. I wrote and provided pictures to them and have had no response.

7. J

   Jay B.

   Source: MoveAdvisor · Arlington, VA

   22 Nov 20244-bedroomPaid $16,000

   Definitely Would NOT Recommend

   TL;DR: Go with someone else. Most of the many problems with our international move were minor, but taken sum total they were absolutely unavoidable and unnecessary. I will say we started strong with Matthew, our Moving Consultant. He was the first contact we had and he was just amazing. Made figuring out the estimate super easy and almost fun, and made us feel valued and appreciated. That value and appreciation ended with him, however. Our relationship with the Move Coordinator was much less cooperative or productive. I’m not sure he was even in our time zone to be honest, and communication with him was impossible by both phone and email. Communication issues become a common thread, and while not specific to the Move Coordinator, it was with him that there should have been the most contact, since he was responsible for….well, coordinating the move. You can’t simply call someone at JK. You have to go through this odd phone tree/voicemail thing, even as a customer who’s put down the deposit. Not great when there are issues. And, issues there were. Overcharges and being charged for things that never materialized, like a parking pass that wasn’t even applied for, despite being charged for. Being charged for a shuttle, when the actual container was delivered. Weights that didn’t make sense. A 10% guarantee (their words, not mine) that wasn’t calculated into our final fee. Things like that add up, and seems like either incompetence or a money grab, or both. I don’t want to say the incompetence extended to the moving crew. They were wonderful and extremely hard working but less than an hour into the move they weren’t sure everything would fit, despite us paring down a significant amount to get into the smaller container. The issue was actually due their their small stature, they couldn't reach high enough to fully pack the container. This is where communication became an issue; no one was answering phones (on any of their lines), and 9 am moves are great unless your coordinator is on West Coast time. The fix was simple; we used a ladder to fully pack the container, but why was that my job to figure out? Other communication issues persisted even after our items departed for shipping. Despite multiple calls to our Coordinator, and even his manager, they went unanswered. Crucially, we could never get an answer from our Move Coordinator about insurance. What should have been quoted well before the move, was actually quoted once it was on board the ship. We felt very much held hostage by his reluctance or incompetence…luckily in the end, our items arrived undamaged and despite paying for the insurance, it was unnecessary to file any claims. It would have been nicer knowing up front what it was going to be however. We were quite fortunate to have an excellent coordinator for the other end of the move in Europe. They were amazing, and we were quite fortunate to have them. They were amazing, professional, concise and responsive. They were NOT part of JK Moving, and it showed. We were able to occasionally get in contact with another coordinator, Courtney. She was awesome, and luckily filled in the many gaps as the original coordinator was unresponsive or overwhelmed or just didn’t care. She went above and beyond (or maybe just did the job that should have been done?) and offered a little bit of hope. We were excited to choose JK Moving, as they seem to have a reputation of excellence and dependability. They proudly proclaim that they move the White House. It was apparent to us that they may actually do that, but it was not with the team we were assigned. Not sure if anyone at JK Moving reads this, or even cares, but we never had a follow up from anyone after the move, except to ask for more money for an incorrect invoice over 2 months after shipment. I have receipts, and I have nothing to gain from embellishment. You would have nothing to gain from using JK Moving’s services except more unnecessary stress on an already stressful situation.

8. R

   Russ L.

   Source: MoveAdvisor · Leesburg, VA to Kingsland, GA

   12 May 20244+ bedroomPaid $28,313

   Disastrous Experience with JK Moving: Avoid at All Costs!

   Title: Disastrous Experience with JK Moving: Avoid at All Costs! Review: I wish I could give JK Moving a zero-star rating because they don't even deserve one star. My recent experience with this company was an absolute nightmare from start to finish. First off, their customer service is abysmal. Nothing but lip service that did not address the issues and worst of all made everything our fault. Trying to get a resolution was like trying to communicate with a brick wall. It's like they go out of their way to avoid helping their customers. I have even gone to the President of JK Moving Mr. David Cox to just be handed back to the people that just give you that lovely lip service. When the moving day finally arrived, they were careless with my belongings, tossing boxes around like they were nothing more than garbage. I watched in horror as they had a seventy-plus-year-old carrying furniture by himself from a third-story room just imagining how that worked out. But the worst part? The “estimate” was off by thousands of dollars. I did a tremendous amount of packing before their arrival to save some money as they were charging me for 2 days to pack based on the estimate and it only took one day, you guessed it no discount here, so it felt like they were just trying to squeeze every last penny out of me. The delivery, OMG suddenly I was required to inventory everything, direct where items needed to go, and direct on setup. This was impossible and the driver Alan was MIA. Of course, when complaining about this it was our fault. Save yourself the headache and avoid JK Moving at all costs. There are plenty of other moving companies out there that actually care about their customers and know how to do their jobs properly. Trust me, you'll thank yourself later.

9. S

   Stephanie L.

   Source: MoveAdvisor · Winchester, VA to Berryville, VA

   23 Oct 20234-bedroomPaid $3,200

   Do not use this company

   They damage your furniture and leave holes in your wall!! They will not compensate me for the damages the movers did!!! Never use again!! Also the customer service/claims team is very slow to respond. You need to follow up with multiple times!

10. M

    Matthew P.

    Source: MoveAdvisor · Lexington, KY to Richmond, VA

    31 Aug 20233-bedroomPaid $15,000

    Do Not Recommend

    Not a good moving company. I have used many professional moving companies over the years from across town moves to multi state moves. I would say this was the worst moving company thus far. First, the estimation process was inadequate. The day the moving truck arrived, it was already half full with someone else's items. The movers tried their best, but they had to end up strapping several items to the back of the truck, exposed to the elements. Then the movers had to travel to another client with our stuff on board to deliver half of the truck. This was not explained to us in the quoting process. We contacted the company to explain our frustration, and they shrugged it off stating this was common policy. BTW...this company is FAR from cheap, so I expected more for the money. The boxes they used were cheap. Most of them buckled under minimal weight. Little care was taken in the packing and storage. Heavy items were placed on top of lighter boxes. Fragile items were not treated any different. We ended up with a couple broken items and a bent corner of our TV. To top it all off, the guys who hooked up our dryer hooked it up incorrectly, failing to tighten a wire. This caused an electrical short (arc) which was hot enough to burn through the back panel of the dryer! Luckily, our dryer was a newer/smart dryer and shut itself off to prevent a house fire. This was a severe safety hazard! We had to end up getting a new dryer for which we made the company pay. I would not recommend this company as they were incompetent from the start. The estimation process was way off, driving up the cost. No care in packing. Boxes were cheap. Damage to appliances. Look elsewhere for movers.