Joyce Van Lines

Reviews

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1. J

   Jan

   Source: MoveAdvisor

   25 Jan 2016Paid $10,000

   Horrible Experience!!

   Contracted with Joyce Van Lines for move from CT to FL. Chose them because they originally started out as a homegrown CT company. The lack of professionalism begins with the 'salesman' Mr Adams (who comes to your home to size it up and give the estimate of cost) and continues to the office (Janice was simply rude and needs a class in customer service) to the guys who load the truck (most were okay but one spent the whole day in the bathrooms in my house making a big mess and another kept asking if he could have some of my property that was being moved). It then continues at the destination state where the damage to your property is now being discovered and the FL receiving guys blame the CT loading guys. Furniture was scratched, scraped and broken. My kids beds were disassembled improperly causing screws to be stripped and are missing parts and were reassembled improperly almost causing injury to my kids. The CT guys told me that they don't care if you write 'Extremely Fragile' on a box because they didn't pack it so it doesn't matter - that they fit things where they can fit them in the truck. I have pictures of my 'Extremely Fragile' boxes wedged in between many other boxes with 4 or 5 boxes on top of them. We had bicycles with cut handlebars, movers slammed a large dresser into a wall breaking a drawer knob off and damaging the wall., they wrapped an expensive elliptical machine in moving blankets with the plug still in it, causing the plug to break off in the machine which now can't be used. They "lost" a 9x12 foot oriental rug. We will be moving again so are not unpacking things so I am confident the extent of damage is not even finalized yet. This was a costly move - more then other moving company estimates. I asked to be present when the truck was weighed and they did not notify me then said "oops,sorry". The FL driver claimed he could not maneuver the truck through the streets of our gated community in FL so they charged me an additional $1200 for a 'shuttle' (which was a UHAUL truck they rented for $200). I have since seen many moving trucks of the same size (53 ft) in my neighborhood and have pictures to prove it. I simply cannot say one positive thing about this moving company. I cannot recommend this company in any way. And I can only urge you to RUN from this company!