Legacy Moving & Storage LLC

Reviews

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1. E

   Elan N.

   Source: MoveAdvisor · Boston, MA to Cortlandt Manor, NY

   26 Jan 2021Partial movePaid $1,900

   Rude Movers, Damaged Items, Horrible Experience

   I booked Legacy Moving with a Five Star Moving, a broker. The entire drop off let me know that Thomas from Five Star will say anything to secure a sale. My items were picked up on August 29, 2020 and I was informed I would receive them August 30th or 31st, and that a bed in the drop off location could be dismantled and removed by the movers. Neither of these occurred. Following the pick up on August 29th,  I attempted to obtain information from Legacy about when my items would be dropped off. Legacy Moving employee, John, stated “Not to sound like an asshole but deliveries aren’t our priority since we have 21 days to make them.” I was shocked. I would not have booked the movers had I been informed it could take up to 21 days to receive my items. My items were eventually delivered to the drop off location on September 2nd at 9:30PM. The movers were at my home until 1:00AM. From the very beginning of the drop off they complained and were extremely rude to me and my father. They were upset because it was late and several items had to be removed from the truck. When asked about removing the bed already at the drop of location, they responded with “We don’t do that stuff.” and “If you take care of my guys, they’ll probably do it.” The latter was a statement from Scott who mentioned several times that in order for things to get done, I need to tip his team. My father had to dismantle the bed and help the movers remove it from my home. To make matters worse, several of my items were damaged. I submitted a claim the week following the drop, it was approved by a third party company October 28, 2020, I did not receive a check for said damages until January 2021. They were supposed to send within 45 days of approval. I would give them zero stars if I could.

2. G

   German M.

   Source: MoveAdvisor · Bronx, NY to Tampa, FL

   7 Dec 20201-bedroomPaid $3,770

   Lost all my furniture!

   8 years of my life working for everything I own and this company broke more 90% my furniture! Lost more than $20,000. This company doesn't take responsibility for destroying my property. They hired another company who claim they got in an accident on the way to Florida. When I saw my furniture the drivers were very unprofessional. They wore sandals and were smoking hookah. I was forced to sign a paper before they opened the truck and told me some of my things, like my entire glass table, had not arrived because they were completely broken. After I signed this form they opened the truck, I opened all my packed boxes to reveal all my furniture was water damaged and broken into pieces. So I am left here with no furniture in Florida since this company does not want to reimburse any of my furniture.

   Response from Legacy Moving & Storage LLC

   First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services. No Voluntary Payment On Claims: Per Federal Regulations we must NOT voluntarily pay any claims unless filed in writing per the filing requirements and within the time limit allowed by law. No Compensation w/o Claim: No compensation can be offered for lost or damaged items unless a proper claim is filed in writing with CSI. You may contact CSI directly for further assistance 772-742-5246 or online at claims@CSIPros.org. Customer Referred to Claims Company: The customer was referred to our claims service provider CSI to file a proper claim as required by the law. The customer was sent login information on 12/25/20 to file a claim online. Up to date no claim has been received. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at 877-274-0074 or online at claims@CSIPros.org . The driver of this particular move was in a serious accident which may have been fatal. This is something no one ever wishes to happen and was out of anyone’s control. We would like to help the customer as much as possible, however, a proper claim must be submitted. We regret that the customer found it necessary to file a complaint, but we trust that the above explanation enables them to better understand our position in this matter.