Local Motion Moving

Reviews

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1. A

   Amy P.

   Source: MoveAdvisor · Hudson, WI

   18 Jun 20214-bedroomPaid $3,000

   Nightmare Move

   Save your money, time, and sanity by hiring a different mover. ANY other mover including a stranger with a truck. I moved on 7/9/2020. I hired Local Motion because I wanted to support a locally owned business. Big mistake. The move started out okay, although during the height of the pandemic, the movers took no precautions at all. I let that go and thought things were going okay until they broke my four-poster king size bed headboard. It was unrepairable. I was thankful no one was hurt in the incident and chalked it up to the risk of moving. At the time, I was thankful I paid more for additional insurance coverage – an agreement offered by Local Motion. The amount of reimbursement would not cover a new bed, but would help. Little did I know, they don’t honor the agreement you sign and pay for. During the move they also lost the hardware and metal frames to two other beds. I am writing this review now, almost ONE YEAR later, because I still have not received a single penny for the damaged bed. I have worked with at least 5 different people, all of which have either been fired, quit, or mysteriously disappear. I’ve submitted multiple rounds of paperwork because apparently, they don’t keep customer files. I’ve promptly answered all of their questions including the weight of the bed, purchase price, price of my new bed, price it would have cost to repair the bed, etc. etc. One person visited my house, inspected the bed, agreed it was unrepairable, and gave me a plan for reimbursement. He went on vacation and never came back. Each new person insists I will receive reimbursement, but they quickly stop taking my calls. I hired an attorney who sent a demand letter. No response. I am now starting the process of filing a claim in court. This has been the longest moving nightmare of my life. Save yourself and pick a different moving company!

2. C

   Chris B.

   Source: MoveAdvisor

   16 Jun 20214+ bedroomPaid $2,500

   In a shady industry, this company is the worst.

   I'm not one to leave negative reviews, but feel compelled to warn consumers: Don't use Local Motion. If you do, expect your final bill to be significantly above their estimate....expect their service and responsiveness to be subpar....expect them to make no effort to resolve any issues after the move...expect them to lie...and recognize that once you sign the agreement to allow them to charge your credit card, you have no recourse to resolve a horrible moving experience because they will simply not respond to complaints over email or the phone.

3. J

   Joy B.

   Source: MoveAdvisor · Sandstone, MN to Center City, MN

   9 Dec 20203-bedroomPaid $7,229

   worst and most unprofessional company

   Does not show up on time nor send the number of trucks/guys that you were quoted for. Overcharged by $2200.00 due to not sending enough trucks. Damaged antique items, filed claims with them - no response. Doubled charged credit card - no response. Put all garage items in basement, we had to move everything ourselves. Threw their food wrappers and urine filled water bottles all over the yard. Movers are very unprofessional, actually threw and dropped and kicked our furniture. Stay away from them, they also lied to the BBB when we filed a claim, said that they were working with us on all issues - never responded to a phone call or email. Bill Apple flat out lied. Mitch stated that he did not work for them and all other office employee will not work with you. Also, never received a billing receipt.

4. A

   Allison M.

   Source: MoveAdvisor

   17 Oct 20202-bedroomPaid $1,300

   Called credit card company to dispute charges bc they won't reply!

   Unfortunately I had to call my credit card company to dispute the charge for this move - after having a bad experience with lots of damage - and attempting to contact two people from Local Motion 5-6 times over a period of several weeks with NO resolution (they stopped responding altogether)! The crew was very unprofessional - they were late, took longer than expected, didn't bring any proper equipment like furniture sliders, syran wrap for dressers - they even used what appeared to be an extension cord to move a mattress. They crumpled up the oriental rug that costs thousands of dollars, they were dropping furniture left and right (I was concerned not only about the furniture but also I thought they were going to put a hole in my floor!) They broke a couple pieces of furniture and they even damaged a wall! The movers themselves told me to file a claim with the Local Motion. We did fill out the claim paperwork - and then the company NEVER responded, even after I threatened the above with the credit card company and writing a review. I gave them another entire week to respond and - nothing!

5. C

   Clayton H.

   Source: MoveAdvisor · Minneapolis, MN

   12 Aug 20202-bedroomPaid $1,197

   Look Elsewhere for Moving Services - Local Move Twin Cities.

   We had contracted with Local Motion a few years back and had an amazing team with that move, fast and efficient and knew time was money. The same sense of urgency didn't exist with the team in this last move. We were quoted a team of 3 for a small 2 bedroom apartment for 2.5-3.5 hours at an estimated $590-$690, my invoice came to over $1100. I sent an email with my concerns a few weeks back, but haven't heard back from them. If you are in the market for moving services, I certainly would recommend you look further! Some highlights from the move: - The 3rd member of the team  arrived 20 mins late (closer to 9am): please make sure that is indicated on their timesheet. - The Team leader called me the night before to expect a call at 7:15a so they could start right at 8am, he didn't call me until about 7:50a - the two that showed up didn't start until 8:30a. - The crew unnecessarily wrapped things we didn't need to - I was told they had to wrap everything. I understand the concern for liability and such, but we had to wrap things that aren't worth $100 bucks to begin with and have already been damaged (IKEA desk damaged by me moving it, a large old picture frame I'm in the process of restoring, a bench that had water damage from being on my balcony, another bench that my dog ate the corner off) - seemed really unnecessary and a waste of effort. - The team leader was constantly on the phone and organizing in the truck, he could have been helping with wrapping or moving things quickly and that just wasn't what I expected or was my experience before with the rockstar team. - So we lived in a difficult area (lots of crime), so I stayed by the truck for security reasons. On the 3 or so occasions I went back up to the apartment to check progress, I caught the 3rd member having a break on my balcony, another time he was inspecting the contents of my fridge and freezer, and another time using the bathroom. A different time when he was down near the truck he needed to check on his private vehicle to make sure it wasn't getting towed. Seemed off and again, a lack of self awareness and again, sense of urgency.

6. S

   Sr M.

   Source: MoveAdvisor

   1 Apr 20204+ bedroomPaid $2,300

   Local Motion within Minnesota.

   Please stay away from this company!! , Especially the sales person Bill Apple or Bill Whiteis. They make false promises and under preform and under deliver.. 1) They promise to bring wardrobe boxes and pack and unpack the clothing that goes in them. They did not even bring the wardrobe boxes leaving us stranded with closets full of clothing, and offered no solutions. 2) We scheduled 3 months in advance for 3 trucks and 6 movers. Only two trucks and 4 movers arrived. After calling Bill Apple to get another truck, he promptly blocked my phone and I could not get through. When I called from another phone he answered and promised to call back but he never did. 3)Theyagreed to move a safe, but when the movers arrived they told us they would not move it. We had pictures and mirrors wrapped and taped in blankets but they refused to move them. Overall a total disaster from beginning to end. Save yourself the frustration and DO NOT use these guys, especially for a larger move..….

7. D

   Dan S.

   Source: MoveAdvisor

   29 Oct 20192-bedroomPaid $300

   I would never recommend Local Motion to any one!

   My pregnant wife and I were moving out of our townhome to a house 10 minutes away. She called Local Motion and spoke with Bill Apple. She explained we already moved most of the house but we still had maybe 40 small boxes and some larger furniture that needed to be moved. We were scheduled to have them come on a Friday. On the day of the move Anthony showed up with his crew of two other people. I asked how he was doing and he said, “that remains to be seen.” He showed up and immediately asked where my wife was. He sounded annoyed when he spoke to my wife. He claimed the quote he had was to move 15 boxes and 15 pieces of furniture (he said the mattress was its own piece and the bed frame was another). He also said he had two other guys because his next job was a bigger and more important. However, he had three hours. At this point, I was not happy with his tone talking to my wife and suggested maybe we get a U-Haul if they don’t want to perform the job. Earlier that day we had three movers from another great company named Clean Movers come and unload our POD. They did everything in 45 minutes. They were very personable and efficient. Everything that Local Motion was not. Based on this it seemed that Local Motion should be able to load our items, drive to our new house that was 10 minutes away, and unload it with time to spare. However he said he was only willing to move 15 pieces and 15 boxes basically in a “take it or leave it” fashion. It felt like he was bullying her. My wife brought up the fact that the other movers up moved almost the same amount from our POD in about 45 minutes so they should be able to take the rest and move it within 3 hours. That’s when he said, “Well I’m not a professional timekeeper” in a very condescending tone. This is when I told Anthony and his crew that they needed to leave because I wasn’t going to allow them to talk to my wife like that. I called Local Motion and spoke to a salesperson. I explained the experience we had with Anthony and the salesperson interrupted me to tell me Anthony was a great worker and had been there for 8 years. Basically, he was insinuating that I was wrong and my experience didn’t matter. I told him that I didn’t care about that and he may be a great person but he must be having a bad day. I was then transferred to the moving coordinator that my wife had originally spoke to—Bill Apple. I explained the story again and he was more apologetic, but he said he was surprised to hear this because of Anthony’s tenure. He had offered to see if another crew could come out that day and offered to call me back. He never called back. Again, this was on a Friday. The next day I called Local Motion in the morning and no one was answering the phone. I left a message asking Bill Apple to call me back. He never called that day, Sunday, or Monday so we had to scramble and rent a U-Haul. I called on Tuesday and spoke to Bill Apple and asked why he never called me back. He said it was because Anthony told him we were getting a U-Haul. I explained that he and I talked after that and he had said he was going to try and get a crew out to us. So again, I asked why he didn’t call us back and he said because no crew was available. He didn’t think that he needed to give us the courtesy to call us to tell us there was no crew available. He then said he could refund our deposit but had no explanation for not following up with us. I asked him to have his superior contact me but I’m not holding my breath. This is a terrible company with terrible customer service and you should stay away.

8. R

   Reggie R.

   Source: MoveAdvisor · Cottage Grove, MN

   21 May 20193-bedroomPaid $763

   Avoid this company at any cost!!

   You would be well advised to avoid this company at all cost..They are not punctual there employees will stand around with there hands in there pocket to the point of you having to tell them they are being paid to work not stand around, they will fill the truck half full and tell you they are out of room and need another truck, they employees are extremely rude, there was so many problems today I refused to pay them and told them to have thier owner call me and we would figure out what I was really going to pay them which is far less than the estimate they gave me .In our contract it said 30 pieces of furniture and 40 boxes 26 pieces of furniture some of which were nothing more than a small magazine holder were moved and not 1 single box.. Avoid this company at all costs!!

9. L

   Lisa C.

   Source: MoveAdvisor · Maricopa, AZ

   9 May 20193-bedroomPaid $1,182

   Beware.

   Stay away from this company. They hire other companies to do the moves and will not pay the company for the labor. Be careful with this company especially companies working for them in other states. Justine Christenson reaches out and they first start paying you everyday and then they every Friday. They start paying you late and start holding hostage your payments. After you stop working for them they ignore you email and calls. We have tried reaching out to Justine Christenson, Nate Sorgert, Tony Lupton, Brian Poague, Mitch Rittenhouse and they just ignore our calls and we still have not received payments. Like.

10. S

    Sharon H.

    Source: MoveAdvisor · Minneapolis, MN

    18 Mar 20191-bedroomPaid $2,100

    Avoid this company.

    If you want an inexperienced crew, damaged furniture, overage of hours, promises to repay you that never are fulfilled, then this is the company for you.