Monster Movers Massachusetts

Reviews

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1. C

   Carrie

   Source: MoveAdvisor · Norwalk, CT to Charlotte, NC

   22 Sep 20184+ bedroomPaid $8,500

   Above Average Review Movers During Hurricane Florence.

   We hired Monster Movers to move us from Connecticut to North Carolina - not knowing hurricane Florence would be appearing in the middle of our move. The movers were literally moving through winds and rain and were fantastic - it was a super annoying and challenging move but the crew was positive and upbeat throughout giving us high fives and posing for a bunch of selfies. When we originally scheduled our move, we had a rep come out and she throughly went over the entire quote, the process and helped us decide what to keep and what to chuck. When we originally moved from Connecticut to California, we had an absolute awful experience with a van line and were convinced that we did not want to use one again because the damage and lies were unbearable. So, we found Monster Movers online - and chose them mostly due to the reviews online and we have seen the trucks in the neighborhood from time to time. We had high expectations after the initial consultation and they were met and passed. Because our new house took longer to build, we had to reschedule our delivery so our items ended up in storage at the last minute and the office and crew were great about our last minute changes.

2. S

   Sam Z.

   Source: MoveAdvisor · Saint Marys, GA to Marlborough, MA

   4 Aug 20181-bedroomPaid $1,800

   Summer Move.

   We hired the movers to help move my sister and mother across country. Both the loading and unloading crews were excellent. We are planning a move to Portland next year and will definitely use them again.

3. M

   Maddie P.

   Source: MoveAdvisor · Shrewsbury, MA to Freeport, ME

   15 Jul 20184+ bedroomPaid $4,300

   Great Moving Company.

   We moved two locations in MA to three different locations out of state - movers were great and got all of our stuff to the proper location when promised in excellent condition.

4. T

   Tonya J.

   Source: MoveAdvisor · Boston, MA to Orlando, FL

   28 Jun 20183-bedroomPaid $4,500

   Review of monster movers.

   They came right on time, worked as fast and safely as possible, were easy to communicate with, were very careful with my stuff, and were at the destination even before I got there, and unloaded equally excellently. I was amazed at how strong they are! This is my second time using Monster Movers and they were still great. Since they are one of the best movers in Boston, they were originally filled up for the date we really needed but were able to start early at 5am in the morning the next day so we could get out before our closing. This move was a two part move picking up my apartment in Boston and a family home in the Cape and bringing the stuff to Orlando - arrival time was 4 days.

5. P

   Phyllis

   Source: MoveAdvisor · Shrewsbury, MA to Worcester, MA

   13 Sep 2017Partial movePaid $456

   Excellent Move into assisted living.

   Our family is indebted to the office staff at Monster for helping our 95 year old grandmother with a move into an assisted living facility. The two man crew went out of their way and then some. They were both professional, polite, and careful in the handling all of her things.

6. J

   Jonathan M.

   Source: MoveAdvisor · Morehead, KY

   17 Nov 20222-bedroomPaid $4,700

   Horrendous movers is more like it

   These people took my deposit and broke almost every item I had picked up. They RUINED my family's possession's. Most of which are irreplaceable. Don't walk from this company RUN!!!!!

7. S

   Sevan B.

   Source: MoveAdvisor · Auburn, MA to Worcester, MA

   23 Apr 2019Partial movePaid $561

   Worst company.

   Never use this company please,They charged me the total for three hours and an hour for travel plus deposit,but they worked two hours only pretend they will continue next day,I did a lot of phone call but nothing worked,don't trust them,dishonest company sorry. Thanks.

8. N

   Nancy

   Source: MoveAdvisor · Andover, MA to Ambler, PA

   10 Jan 2019Partial movePaid $1,500

   Never Use This Company.

   I cannot emphasize this enough..never use this company! My experience with them was a total nightmare. I arranged with Monster Movers to transport a dining table, six dining chairs and a sideboard table from my home in the Boston area to my new home in Philadelphia and every aspect of it was unprofessional and ended with my table being completely ruined due to the mover's negligence. First, we had agreed that the movers would pick up the furniture during a specific one week window, and that I would be notified in advance which day the actual pick up would occur. However, I was never notified, but instead two men in a small truck showed up at my house unannounced. I asked that my tables be wrapped with pads to protect them from being scratched, but the movers couldn't as they didn't have any with them. They told me they would wrap the pieces when they unloaded it where it would be stored for a couple of weeks until a truck going to Philly was available to transport it. Fast forward two weeks. The owner told me the furniture would be delivered on Thursday. However, the truck arrived at my house in Philly, again without being notified, two days early, on Tuesday. It was by chance that I happened to be home. This time there was one mover, so how he expected to unload a large dining room table alone was perplexing. Additionally, both tables were in a panel truck, without any padding or protection. The driver shared with me that when he picked up the truck that morning the furniture was not even secured, so he went to Home Depot and personally purchased straps to secure the bigger table. The truck driver also told me that when he picked up the truck that morning, the back doors were left wide open, totally exposing my furniture. Miraculously, the chairs and sideboard table arrived undamaged. However, my Ethan Allen solid wood dining table that left my house without a scratch on it, was a mess. Two of the pedestal legs were broken and the top had numerous deep scratches in it. I immediately called the company. The woman I spoke to was defensive and rude..actually yelling at me. She insisted I pay for the delivery in full and she would send me an insurance claim form to be reimbursed for the damages. She kept reiterating that I needed to let her driver leave so he could get to Washington DC by evening because he had a job to do there. As I asked her questions to clarify the situation, she just became more angry and rude to me, until she actually hung up on me. I did receive a link to an online claim form via email, but since then not once has anyone within the company responded to any of my phone calls, texts, voice mail messages, or emails. I need information from the company to complete the claim, but still cannot get any response from the owners. This is a completely accurate of my experience with Monster Movers, so if you value your belongings, I cannot urge you enough to use another company.

9. E

   Erin L.

   Source: MoveAdvisor · Pacifica, CA to Monroe, NC

   20 Sep 20182-bedroomPaid $5,832

   Buyer Beware.

   BUYER BEWARE!! I have been dealing with Monster movers since 5/2018 I was doing a long distance move and I had 2 parts to the move. 1st part was a move from San Francisco, Ca to storage unit in Indian Trail NC. Day before driver was supposed to be coming they called and needed to change the date. I agreed but explained that I needed to be out by 2pm as my lease was up and that is when I needed to turn in my keys. They agreed. The driver showed up with no help. He says we will pack up today and load it tomorrow. I explained that could not happened so he called the office. Another helper came shortly after. This took over an hour to get resolved. To make sure everything was out by 2pm Myself and my son assisted even though I paid for a pack and move. We finished with minutes to spare. On 6/14 I received a call from a driver asking me where He was delivering the items. I said monster movers secured the storage so I wasn't aware of the location. Shortly after, I received a text" Hi, they delivered your items to NC but have not received payment. In order to deliver to storage we need payment or they will stay on truck and go to our headquarters in either California or Rhode Island. Thanks. Unfortunately I was out of the county at that time traveling for my job and could not comply.. I asked if they could wait for payment on Monday as I arrived first thing in the morning. This person said No! we are delivering your items you never told us you would be out of the country during delivery or we would've plan" I had my sister get my card number and send it to me so I could send it to them right away! now to this fun week. I had a hard time scheduling my delivery ( part 2) from the storage unit to my new home in NC. They were not responding to my emails and not picking up the phone. I used a different number to call them and they picked up ( not the same woman I had been dealing with) Finally got it scheduled for 9/20/18. I get a final invoice and it was incorrect. So I call again, she tells me that's the price. I explained the quote received to do the job was much different. My original quote stated moving fees, storage fee $100 per month with first month free. Final quote had moving fees storage fees of $225 per month no free month and now a Credit card fee of $112.02 that was not discussed. I paid per pound for the moving fees. My original quote was for 2000lb. I had about 3000lbs. So I understand if the storage price went up a bit, But double and ¼. My items were not bulky it was mainly boxes. When I called they said someone would get back to me. Then I called again and started being sent to voice mail. On 9/17/18 I received a call from Sarah, " Hi Erin This is Sarah over a Monster Movers. I am calling you to discuss your move with you. We are having a couple of issues due to the hurricane. The 20th is going to be absolutely impossible the only day I could possibly have somebody to do it is today" she goes on to say I have 2 options. One we could deliver tomorrow 9/18 but that would be the only day and option 2 would be to give you the actual keys and you can contract someone else to get your stuff. I called back and said I may be able to do 9/18/18 but I was doing the closing on the house at 1pm so it would have to be later in the day. Then the subject of payment came up. She said I can only pay with cash or Cashier's check. My bank is in CA and I can only take $500 a day out from the ATM. Can I pay with a credit card. She said NO She said we will push it out until 9/19/18. I messaged the person at 12:58pm on 9/19 asking if they are actually coming. I got a response of Yes. I asked if I could have timeframe window and I got no response. @5:43pm I called the business and they said the truck was loaded and they were going to contact the driver. At 7:33pm I got a text "just making sure Antonio arrived". I said No and asked what they were going to do about this, I had taking 9/19 off instead of the original date of 9/20. next I received @8:03pm We had to send another driver since you weren't ready with payment yesterday. He is loaded but is too late to offload tonight and he is out of hours. I stated that was not my fault as I starting messaging at 12:58pm. No response. Today I sent a message asking what was todays excuse. I got a call at 2:33pm saying I need to pay for storage and we will overnight the keys and you can find someone else to get your stuff but I can now pay with a credit card. Why couldn't I pay with credit card the other day.hmmm Well it is 5:08pm and I have received no information on how to make the payment or where my stuff is. I have called repeatedly again from a different number, they called back and when I answer they hang up. DO NOT USE THIS COMPANY!!

10. T

    Tanisha B.

    Source: MoveAdvisor · Worcester, MA

    29 Aug 20173-bedroomPaid $764

    Monster Movers.

    I hired this company to move me out of a house and I to an apartment. When the movers arrived I knew there would be a problem. I was sent 2 young men how was not ready to work. They took 4 hours to load not even half the house into the truck. They did not disassemble anything as was started in my intake. They then proceeded to the new place while I went to get more money that I did not have because they were taking their sweet time. As I drive to the new location I spotted them parked up by a liquor store, when I called they said they were just getting a drink. I took them 25 minutes to arrive to a place that was just 5 minutes away. Not only was there still furniture along with other belongs at the old house they left my furniture outside at the new place. I had paid them not know that what they had loaded in 4 hours which was not much was scattered all over out side. My living room, 1 bedroom, washer, dryer, etc..left outside. $764 I a single mom of 2 already devastated by the move because the owner of the home also took my money and never paid the mortgage was now also being disadvantaged by MONSTER MOVERS OUT IF BOYLSTON, MA. Please help me stop companies like this from doing this to others. Thanks to the help of my boss who rented me a Uhaul and strangers who were later compensated my furniture finally made it to the apartment. I will be taking legal action but just want to warn others. This was very unprofessional and the manager there felt that it was acceptable. No one should be paying this kind of money for bad service.