Monti Moving & Storage

Reviews

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1. M

   Miguel

   Source: MoveAdvisor

   3 Dec 2014Paid $2,900

   Don't buy their insurance-they will not pay you for damage.

   Recently used Monti Moving to relocate from Puerto Rico to US, they convinced me to buy their insurance. When my staff arrived, I found they broke the microwave. When made the claim, they told that they don't respond for damages inside the boxes. Why then they sell you the insurance? The delivery duration is unacceptable-promised to deliver in 5-6 weeks but delivered in 9 weeks. Very disappointed. Don't recommend.

2. R

   Richard S.

   Source: MoveAdvisor

   1 Nov 2014Paid $1,075

   Monti moving.

   Worst moving company ever!! I moved to Dallas in August and I am just receiving my stuff. When I called after 3 weeks. I couldn't get a hold of them and nobody responded to my email. I finally got in touch with someone and they told me they tried to call and send me email but that I never answered, which I can verify they never did. My stuff was still in Florida in storage..when I called their Florida office they said the same thing and that they were charging me $675 for the remaining balance when I was told the remaining balance was $575. They were rude over the phone and just overall unprofessional. Would not recommend them.

3. J

   Jose

   Source: MoveAdvisor

   24 Apr 2014Paid $1,195

   Loss and Damage of Goods.

   It wasn't enough all the time the Monti Moving and Storage company took for the delivery of our house hold and goods, after what they told us that it only would be taking around 4 weeks for delivery.  Eventually 4 weeks become 70 days; totally unacceptable, don't you think?.  The move was form Bayamon, PR to Florida; finally to kissimmee, FL.  The reality is that we had paid not only for the moving, but also the salesman, woman in this case, sold to us an insurance where we were insuring $1000.0 as a Lump sum for what ever loss may happen for the merchandise, Households in this case.  Thanks to GOD the mayority were boxes and a couple of appliances.  They have stolen or lost two of our boxes with important files with many documents and some small appliance and expensive dishes.  But also they damages the only twin toy bed that we decided to bring with us to Florida, US.  But it doesn't end there.  We write to them, in time, in fact twice.  Even with the insurance, and knowing that they went wrong by lossing the boxes and damaging our son's bed, they didn't wanted to pay for anything even that we paid and insurence of $1000.0 in a lump sum.  We called and write to the department of agriculture and eventually to the Federal Agency that has juridiction on this, the Federal Motor Carrier Safety Adminstration and submit a claim.  And also we insisted in writing twice to the company, but no result have been reached at this time.  They only wrote to us saying that they only are going to pay $0.60 per lb of what went missing. In conclusion the service was awful, less than one star, the communication was cero (0), and the promptness cero (0) too. I don't recomend even if they are the only mover on earth.