Moving & Storage Squad LLC

Reviews

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1. B

   Brandon B.

   Source: MoveAdvisor · Colorado Springs, CO

   14 Sep 20212-bedroomPaid $4,600

   Best Movers!

   On the day of our big move, a huge team from this movers arrived on time and they did a spectacular job. We had a ton of stuff and most difficult items. The most difficult was a huge sectional couch that we had to hoist through balcony. They managed to do it, allowing us to keep the couch. Otherwise, we would've had to leave it. I recommend the movers to all.

2. K

   Kieran M.

   Source: MoveAdvisor · Bethlehem, GA to Ashburn, VA

   9 Sep 20212-bedroomPaid $4,800

   These guys are simply phenomenal

   We have gone through our fair share of movers in the past and this company are by far the best. Who knew that moving could be such a pleasurable experience if you actually have good movers who are efficient and take care of your belongings and are trustworthy. Also, the customer service from Abby and Billy was amazing. Very accommodating to our strange schedule demands. Highly recommend!

3. K

   Karen B.

   Source: MoveAdvisor · Chiefland, FL to Rhinelander, WI

   2 Sep 20212-bedroomPaid $4,500

   They were great

   They were very professional, efficient and friendly. They carefully wrapped all our furniture in blankets and shrink-wrap. They removed bulbs from our lamps to prevent breakage, handled fragile boxes carefully, disassembled our bed, opened cabinets/etc. to make sure no items were left behind, etc. Recommended!

4. P

   Peter K.

   Source: MoveAdvisor · Waltham, MA to Duluth, MN

   31 Dec 20221-bedroomPaid $3,500

   Increase Price Day of Move, Have Not Delivered in Over a Year

   Moving & Storage Squad was hired through broker. They asked for reasonable deposit based on $3500 estimate, move of about 1400 miles. Their estimate was based on cubic square foot of space. Day before move they wanted double the price. There was even less square cubic footage of belongings than what was estimated. When movers showed up they wanted triple the price. I was stuck between rock and hard place since the first day of work was in a couple of days. Movers showed up in Budget truck. They did not identify who they were, it seemed they were another moving company. A phone call confirmed that they were the movers. The movers when asked would not say themselves that they represented the Moving & Storage Squad. They have not delivered as of a year and 3 months. They have received more $ than the estimate. They have ignored three certified letters asking for a delivery date. They want more money to deliver. They did not even take all my belongings. Signing off on their paperwork seemed very intimidating by the movers and they gave no reason for the price increase. There are a lot of complaints towards this company

5. A

   Alex T.

   Source: MoveAdvisor · Minot, ND to Indianapolis, IN

   21 Jun 2022StudioPaid $3,200

   scammed us, broke many laws

   I paid a deposit of $975.25 to the broker. Later, a few days before the items were supposed to be picked up by the movers, the broker called me and said that the movers would be delayed a week in picking up the items. I said I wanted to cancel and get my deposit back. The broker said that there were no refunds, except that the deposit can be used for future moves. The broker forced me under duress to sign a new binding estimate with the new dates. So, if I did sign, I would be signing something I did not want to agree to. And if I refused to sign, my items would not be transported and I would lose my deposit. As of the most recent binding estimate, the cost was supposed to be $2,732.60 according to the broker. It should be noted that we told the brokers everything we were having transported. I expressed concern to the broker that I did not measure all the boxes and that perhaps the box size on the estimate is not big enough, and the broker said it was fine and that they added a buffer. The binding estimate also had almost double the boxes we were actually transporting, so that was also a buffer. The only extra item we transported which was not on the binding estimate was a table top 36x24x1.5 inches, and I instructed my mother to not transport the table top if it would result in greater cost. To conclude, I made sure that everything being transported (except the table) was accounted for. When the movers came to pick up the things, I was already gone and my mother was the one interacting with the movers. The movers did not give her the "Your Rights and Responsibilities" document nor an arbitration policy. When the movers came, they loaded everything onto the truck. AFTER the truck was loaded, they said the charges would be over $4,000. We told them that was not what the binding estimate said, and the guy called his boss and lowered the price. The total moving price ended up being $3,200. They illegally had my mother sign a revised binding estimate AFTER the truck was loaded. The movers talked to my father on the phone, and my father told them to unload the truck immediately. My father says the movers hung up on him. When the items were delivered and unpacked, I found that they put the boxes into larger boxes. Some boxes had a substantial amount of empty space in them. Other notes: The mover's documents do not have a definite date or date range for delivery. Rather, it just says "1st date available for delivery." This date is also not on the bill of lading. It should be noted that the DOT number and company name on the bill of lading given by the movers is different from the DOT number and company name on the truck driven by the movers (which is also all separate from the broker's paperwork). According to the DOT number on the truck (3321368), the carrier which was hired by Southern Guarantee is not authorized to operate according to https://safer.fmcsa.dot.gov/CompanySnapshot.aspx (but they may have been authorized when the move took place not long ago).

6. A

   Amy C.

   Source: MoveAdvisor · Yuma, AZ to Sebastian, FL

   19 Mar 20222-bedroomPaid $3,200

   Totally scammed

   booked a move with moving and storage squad back in May they took my deposit of $1538 I was scheduled to move July 27/July 28 from Yuma Arizona to Florida my whole house was packed up and ready to go the driver apparently was not able to make my first date but they told me he would be there between 5 and 7 PM on July 28 7 PM came and went no phone call nobody answers the phone I got a phone call from Anna who did my inventory it was 10 o’clock at night her time Gee, I thought the office was closed at 8 PM Eastern time , really sketchy, so I went and called my bank got the deposits reversed and I’mGoing to be taking legal action against moving and storage squad apparently Christina Prinz was arrested 11 years ago in Fort Pierce Florida , for embezzlement of $150,000 she’s the one who booked my move these people are disgraceful they do not have a valid DOT number they are freight brokers and apparently have had their license revoked and cannot book any moves due to insurance reasons I should’ve been more careful and I’m sorry that everybody else has had the same problem do not use moving and storage squad they are a bunch of losers!!! This isn't even scratching the surface here, I had to be out of my condo by 7/31 due to the fact it was already rented, so I have to rent one of the last storage units available in Yuma, rent a u haul for 90.00 and pay a friend $300. to load and unload my stuff so we could get on the road. Now my things are still in Yuma, Az and we are on our way to Florida. Oh, this is NOT over by any stretch of the imagination, the MOVING and STORAGE SQUAD messed with the wrong woman ! I am sick of being taken advantage of and they will have their KARMA you can count on it !!!!! DON'T USE MOVING AND STORAGE SQUAD THEY SUCK !!!!! NEGATIVE -100 ON STARS It is now August 3 I am at a hotel with only a suitcase all of my stuff is still in Yuma Arizona the moving and storage squad lied to my bank and said that when they got there I had more items than what was originally planned and it was gonna cost more to move me so I canceled the move they are liars they never showed up and believe me I’m filing a police report that’s what I was told to do so with that being said I’ll be back after the police report has been filed and something has been done Christina Prinz you’re going to meet your karma I promise you!

7. C

   Cam A.

   Source: MoveAdvisor · New York, NY to San Francisco, CA

   3 Feb 2022StudioPaid $3,100

   They stole my valuables

   They ghosted me for 5 weeks and then refused to unload my possessions unless I paid them an extra $500. Turns out they stole our nintendo switch, laptops, gold jewelry, and kindle, amongst other things. They also broke a lot of our dishware.

8. J

   Joe A.

   Source: MoveAdvisor · Littleton, CO

   25 Nov 20213-bedroomPaid $2,000

   Total SCAM ARTISTS

   I'm a senior citizen and a U. S. Marine Veteran. They took $2,000 deposit and I never had them move me. They won't return the deposit. They took down all of the negative reviews and replaced them with bogus ones to boost their one star rating back up. Mover BEWARE!

9. S

   Steve C.

   Source: MoveAdvisor · Herndon, VA to Plano, TX

   21 Sep 20214-bedroomPaid $16,106

   A worst ever moving experience from VA to TX

   I just had a worst ever moving experience with this company (Moving & Storage Squad LLC). I booked the service in July 2021 for moving from Virginia to Texas, with scheduled pickup date as 9/10 and delivery date as 9/13 or 9/14. The initial estimate price was $10341 and we paid the deposit of $2895 in July 2021. The nightmare began on 9/10 when the movers company (PRO MOVERS INC) came and asked us to sign another contract (at that time we knew this company was just a broker!), with the final price at $16106! Our inventory list was estimated at 1475cf, but the actual volume charged turned out to be 2350cf, and we had no choice but to pay $16106. So basically the broker lured you into a contract with a low estimated price and you would get a BIG surprise when it's too late to change mind. Yet the worst part was the delivery - the truck didn't come until about 5pm 9/15. There were many damages to the furnitures, and the movers simply dump the stuff in garage and first floor, they did NOT reassemble the furnitures (like beds, TV sets, sofa etc), and refused to move some furnitures (sofa, desk, dressers) to upstairs etc. We had to spend days to put the stuff back to where they should be. The movers company (PRO MOVERS INC) only accepts cash which should be a red flag. Anyway, we are in the process of disputing the credit card charge. It's nightmare to use such horrible service.

10. B

    Brent F.

    Source: MoveAdvisor · Lake City, FL to Ellsworth, ME

    7 Sep 20212-bedroomPaid $3,400

    Avoid this Company

    I wish I had read these reviews before my elderly parents contracted with this company to move them from FL to ME. We have had a horrible experience. They are brokers and have zero control over the drivers they hire to move your belongings. In our case, the driver failed to show not once but twice, after we gave the company a chance to cure its initial breach. We were told the second driver would cost us $2K more. Many misrepresentations and outright falsehoods. We ended up having to rent a truck and move my parents at great expense/time. And we have been trying to get a refund of our $1500 deposit. We have made no less than a dozen calls, dealing with rude customer service reps who have lied to us over and over again regarding the refund. I will be contacting the NJ AG's office to request a criminal investigation if we don't receive a full refund.