Moving Pros Inc

Reviews

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1. K

   Karenn S.

   Source: MoveAdvisor · Mamaroneck, NY

   22 Sep 20172-bedroomPaid $300

   Condo moved perfect.

   I called Moving pros on the same day I needed them & they were more than happy to help. We got Bobby & Tom and they were great. They moved our upstairs 2 bedroom condo to another upstairs 2 bedroom condo. Bobby & Tom worked hard for 5 hours straight in the heat. They never took a break or complained about anything. The best of all, none of our belongings were damage. They were quick & efficient, yet still treated our belongings like they were theirs. I would definitely hire them again.

2. L

   Lucas W.

   Source: MoveAdvisor · Farmington, DE to Wallington, NJ

   21 Sep 20172-bedroomPaid $8,800

   Worked quickly and efficiently.

   I highly recommend this moving company. The guys that I had on my 08/01/2017 move were great. They worked quickly and efficiently to get the job done - which I was impressed, because loading the U-Haul, driving and unloading took less than two hours. The movers were careful of my belongings, accommodating and even offered to put my bed together. If you are looking for "get the job done right" moving company - this is your stop! Thanks Guys!

3. C

   Curt G.

   Source: MoveAdvisor · Bayville, NJ to Caledonia, NY

   21 Sep 20173-bedroomPaid $3,000

   I am impressed with move.

   First Impression: When I called, Ben answered the phone with a friendly and professional greeting. I asked if he had any availability to move my small office and he quickly scheduled the move for two hours out, which really surprised me because everyone else I had called gave me a wait time of at least a week. This was the first thing that impressed me about Moving pros Movers. The Move: Ben arrived with a truck and a fellow mover named Tom. They were delightful people and did an impeccable job with my furniture; not a scratch. They worked fast, and their prices were affordable (cheaper than many other places). I actually felt they did more work than the value of what they were asking, so I was more than happy to give them a tip. I wouldn't hesitate to recommend Moving pros to my friends, and I would definitely call on them again.

4. D

   Dhayes

   Source: MoveAdvisor · Granite Bay, CA to Manhattan, KS

   11 Apr 20182-bedroomPaid $8,000

   Don't use this moving company.

   Broker company, bad estimates given. Contracted packers out of Sacramento, horrible, no experience,damaged several of my items. Two deliveries for my furniture, boxes etc. 3 weeks apart. 2nd delivery had my mattresses so had nothing to sleep on for 3 weeks. Status not available unless you call. One excuse after the other. Filed claim, they never paid, they offered less than $300 for about $1500 worth if damage. Take out extra insurance if you still want to use this company.

5. D

   Dianna

   Source: MoveAdvisor · Reno, NV to Grants Pass, OR

   22 Sep 20182-bedroomPaid $7,000

   Robbed my Mother.

   This company was a scam from the get go! My mother who was moving from Reno, NV to Grants Pass, OR was charged double for what she was quoted, and even worse she was charged even more when they finally arrived with her stuff almost a month later. Over half of her stuff was wet, broken, or missing. Thankfully another customer who got a box with our family stuff in it tracked us down and gave the box back. My mom is still trying to track her stuff down over a year later. Moving Pros. does not care what happens to your stuff once it’s in the truck. Good luck trying to talk to anyone on the phone they do not care either. Hopefully someone with financial backing can get a class action law suit going soon!

6. K

   Kiersten F.

   Source: MoveAdvisor · San Francisco, CA to Portland, OR

   26 Jul 20182-bedroomPaid $15,000

   Worst Company Ever!! Avoid @ All Costs!!

   Read the Yelp reviews & believe all of the bad reviews, they are 100% true and the good ones are fake. This company is a total scam. They gain your trust when sealing the deal & everything after is a complete nightmare. They will double to triple charge you what they quote & then “lose” damage or steal a great portion of your haul. Several people tell the exact same story. Save yourself & chose any other company before you suffer the same fate. We literally paid about $7k to be robbed of 1/3 of our haul. All they do is lie & give you the run around after knowing they did you wrong. The insurance claim dept they use is a joke too. If they offer you anything for your loss, you’re lucky to see a $200 offer.. Class action suit against them is pending.

7. G

   Gregory F.

   Source: MoveAdvisor · Sparks, NV

   5 Jun 20182-bedroomPaid $5,600

   Do Not Use - Beware!!

   DO NOT USE - BEWARE!! First of all not the many 5 star ratings. None of them include origin and destination and they are all fake! I had the move me last year from Sparks, NV to Lakewood CO and it was a nightmare!! First of all they almost doubled the cost after the truck was loaded so I really had no choice but to pay. Especially when they told me that they would change me to unload if I didn't pay. Next they moved my household goods to a warehouse in Sacramento, CA (I know - the wrong way!) without letting me know that their plan was to unload and reload my belonging onto another truck that was headed East. This resulted in double the handling and double the risk without making me aware of this at all. Weeks later when the truck arrived I found significant damage to all my furniture and motorcycle. I filed a claim through their "3rd party claims company" called CSI. After going through 2 "settlement offers" I finally agreed to take a loss and move on with the 3rd offer and was advised the Moving Pros would send me a check within 45 days. Check never came and company refuses to answer my calls. Also when the delivery truck arrived the driver advised that he doesn't reassemble which is specifically listed as covered in Moving Pros quote. Over ten months after the move and I am completely screwed. This is NOT a reputable company. Just look for their F- rating with the Better Business Bureau!!

8. A

   Arpana

   Source: MoveAdvisor · Plano, TX to Rensselaer, NY

   5 Jun 20181-bedroomPaid $3,000

   Moving Pros is Worst - Stay Away.

   WORST MOVE ever (Michael Edward Howard 646-849-3864) was the person who gave me estimate. Moved from Dallas to NY, I was 7 months pregnant under stress of move. I was given estimate of around $3K. Pick up date was 2 days before my flight. Movers did not show up on day they supposed to pick up, they called and said have some truck rental issues so they cannot come and will come next day. Fine - Movers came next day, before loading into truck they started saying estimate is going up, surprisingly it was more than double of initial estimate, no change in inventory for a small 1 bed apartment (we packed boxes & all stuff). Whole thing looked pre planned, these guys ask when is your flight on a friendly note & they come just a day before or same day of flight so you are under stress and have no time to deal with stuff & just agree to whatever amount they quote for. Person who gave us estimate & promised the $ won’t change has’nt come into contact from the day of move. Other person contact from that point onward, and says oh that guy is new he did not know how to quote, we are going to fire him for giving this wrong estimate. ALL THIS IS A SCRIPT THEY PLAY WITH EVERY CUSTOMER. During drop off, guys were high school kids who can barely lift box. My husband did major work. Movers did not even had a tool box to assemble bed or table. My husband has assembled everything. Finally two boxes were missing, mattress’s have dirt stains, book cases came broken, bed frame had all scratches. Man this was a DISASTROUS MOVE. Tip I can give is there can be little trust for the movers who actually come home look at your stuff & give estimate. I did claim for damaged items with CSI and they settled the claim for $81 which is ridiculous & said if I accept the $ I have no right to write a review about the MOVING PROS, which sounded brutal. I have not taken settlement $ just to write this review. PLZ STAY AWAY FROM THIS MOVING PROS COMPANY. NEVER TRUST ESTIMATE GIVEN TO YOU ON PHONE.

9. G

   Gary P.

   Source: MoveAdvisor · Roseville, CA to Vero Beach, FL

   4 Jun 20182-bedroomPaid $11,000

   Utter Failure to Perform.

   Truck driver arrived at 6:30 pm but did not start unloading until 7:30 pm when helpers arrived. Driver refused to return the next morning. Finally finished unloading about 11:00 pm. The loaders did not unblanket our possessions as our contract stipulated that they would, and I still have dozens of shipping blankets on site here. They lost or did not deliver more than 15% of our property for thousands of dollars in loss to me. Have been unable to collect any claim compensation from the company.

10. A

    Alexa

    Source: MoveAdvisor · San Francisco, CA to New York, NY

    27 Apr 20181-bedroomPaid $3,500

    This company is a nightmare.

    This company is a living nightmare. I received $123 from their liability company after their lost thousands of dollars worth of furniture and personal items. AND YOU CANNOT CLAIM THE MONEY IF YOU WRITE A NEGATIVE REVIEW. Problem #1. 0 tracking of items. Upon delivery, only brought 70% of our things, and brought in several boxes/items that were not ours. No idea where HUGE pieces of furniture are - everything is just gone. Problem #2. Broken items. Of the items that made it, several pieces had damage. Problem #3. Outsourcing. You'll notice a trend on these reviews of people complaining about 3rd party companies/rented trucks; they are all contractors, I.e. they don't care about you. You are LEGALLY ENTITLED to know the license numbers and contact info for all movers. Moving Pros never gave us this even after several requests so we could maybe track down our items. Nothing. Problem #4. They lie. Matt will tell you anything to sell you. Get anything in writing. After they tell you one thing, follow up with an email confirmation. I guarantee they will back-track. And Ryan won't care he lied - don't bother trying. Problem #5. They hold your items hostage when you don't want to pay absurd fees. If you do use this company, when they lose your items, because they will, please know you are not legally obligated to pay the full amount as quoted; however, you'll need to sue them to get it because they'll completely ignore you otherwise. Other problems during our move: - Shuttle fee. It doesn't matter where you live - they're going to hold your things hostage unless you agree to pay it. Don't believe Matt when he says you won't when he's trying to get your business. - Stairs fee. We carried everything down to the truck ourselves to avoid this, but the third party "company" (get ready for 2 completely random guys to show up) that's picking our stuff up had no idea how to handle that. We had to pay. - Failure to provide federally mandated legal documents. They never provided us with an arbitration program, a tariff, or any of the information of any of our movers. If you decide to go with this god-awful company and get screwed, you have a right to this info! - Literally will never call you, even if they say they will. If they've massively messed up, you need to follow up. They just don't care. Enjoy your 6 month claims process and .60 cents/pound when they mess up. - People have talked about complaining to the FMSCA when they've had problems - they are extremely nice and helpful people, but the reality is they can't force horrible movers like Moving Pros to do anything. You're stuck once they overcharge or loose your stuff. TL;DR - They lost thousands of dollars worth of furniture and personal items, including damage to items that were delivered. They lie directly to you, don't provide legally required information, and could not care less about your happiness or satisfaction. I am happy to speak personally with anyone who would like more detail. This company has sucked so much of my time and money, I'd love to return the favor.