National Van Lines Inc

Reviews

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1. K

   Katie R.

   Source: MoveAdvisor · Brownsburg, IN

   23 Dec 20243-bedroomPaid $4,500

   Cross Country Indiana to Texas Relocation

   We recently had the pleasure of working with National Van Lines, and I cannot recommend them enough! They handled all of our personal property, including priceless family heirlooms and antiques spanning multiple generations, with the utmost care. Among these were a delicate grandfather clock, a king split Sleep Number bed, and a custom-built kids' playset—all of which were managed seamlessly during our cross-country move. Adam was our main point of contact and was incredibly communicative throughout the entire process. Mike, our driver, arrived each day from out of state with his wife and expertly managed on-site logistics, communications, paperwork, and inventory. They used stickers and provided on-site copies to ensure everything was accounted for, offering an extra layer of confidence for us as the moving owners. The team arrived early, ensuring there were no snags or surprises. Their attention to detail was impeccable. They reassembled all of our beds, moved heavy furniture effortlessly to the second story, and even double-checked everything to ensure it met our standards. Remarkably, not a single piece of furniture was damaged, which was such a blessing given the sentimental value of many of our items. The packing team, who were separately contracted, showed incredible respect and maintained excellent communication throughout the process. On the day of the move, the crew loading the truck was equally professional and thoughtful. They understood the stress and challenges of moving with young children and pets, going above and beyond to make the process as smooth as possible. What impressed us most was the experience and empathy of the team. Many of the crew members have been with National Van Lines for over 10 years or had gone through cross-country moves themselves. Their understanding of the emotional toll of such a transition was evident in their approach. Adam and Mike, along with the rest of the team, were instrumental in ensuring the entire operation ran smoothly. They coordinated with the on-site team flawlessly, creating an efficient and supportive environment. From start to finish, there was no awkwardness—just professionalism and genuine care. The foundation and values of National Van Lines shone through every step of the process. Thanks to their exceptional service, we could focus on our family's emotional needs during this exciting yet chaotic time. Their efforts even allowed us to explore our new community and help our little ones settle in and make new friends. We are so incredibly grateful to National Van Lines, Adam, Mike, and the entire team for helping us navigate this significant milestone in our lives with ease and care.

2. S

   Steve S.

   Source: MoveAdvisor · Philadelphia, PA to Bentonville, AR

   10 Mar 20242-bedroomPaid $4,500

   Damon and Adam are fantastic

   Damon and Adam handled my move from Philadelphia to AR beautifully. Great communication, on time pick up and drop off, very professional, and always made me feel taken care of. Would absolutely recommend and will be seeking this team out on future moves.

   Response from National Van Lines Inc

   Thank you for your review! We are so happy that they were able to provide 5 star service.

3. T

   Teresa W.

   Source: MoveAdvisor · Golden, CO to Dawsonville, GA

   6 Oct 2023Partial movePaid $6,721

   Fast, Careful Long Distance

   I found the CO coordinator who did the quote and was the main contact in CO, the national coordinator who coordinated and scheduled the truck and movers, the CO movers, the driver and GA movers to all be friendly, fast and helpful. Made a move from CO to GA a little easier.

4. L

   Laura S.

   Source: MoveAdvisor · Taos, NM to Chicago, IL

   22 May 20233-bedroomPaid $8,000

   Most Seamless Moving Process

   I was impressed every step of the way with how seamless and communicative my move was with National Van Lines. Aaron took all of the stress, and there was so much stress after making a cross country move for the 2nd time in 6 months, off my shoulders. If possible, he made a stressful move, stress free. Beyond him, the team that packed up my belongings in NM were so thorough and wrapped all of my items so carefully and the unload process was just as thoughtful. The movers made the way cross country at an exceptional speed and the communication from everyone was above and beyond. In the event that I move again, I will absolutely use National Van Lines again! Cannot recommend enough.

5. V

   Victoria G.

   Source: MoveAdvisor · Seattle, WA to Nashville, TN

   4 May 20231-bedroomPaid $6,650

   Very Smooth Transition!

   National Van Lines is a moving company I would definitely recommend! I moved from Seattle to Nashville last week and I can not rave enough about the smooth transition. My rep, Aaron Bacon and my mover lead, Brian were exceptional! They were in communication, friendly and of course professional. They take care of your items and dissemble/assemble all your items. Thank you you, Aaron and Brian for making my cross country move a pleasant one!

6. L

   Lou H.

   Source: MoveAdvisor · Tuscaloosa, AL to Holland, MI

   25 Jan 20234-bedroomPaid $14,300

   Move from Tuscaloosa AL to Holland MI

   Nothing like moving from Roll Tide country to Snowy Michigan in the middle of winter. As part of my wife's relocation, we received quotes and offers of services from several national carriers. National Van Lines was by far the most competitive, professional, and easy to work with. I can't say enough about Bryan Simpson and Michael Hartung. Our move was complicated with a lot of moving pieces and they went out of their way to accommodate our needs. Potter Moving and Storage of Muscle Shoals, AL did the actual heavy lifting and moving and they were great and very timely. A great experience all over!

7. T

   Tzipora K.

   Source: MoveAdvisor · Phoenix, AZ to Pennsauken, NJ

   31 Oct 20223-bedroomPaid $13,000

   Moving Made Easy

   Now that it's all over and we're in the process of unpacking, I wanted to thank you for your help. I've moved many times in my life and wanted you to know that this was by far the smoothest, easiest, and most professional experience I could have asked for. From our first conversation through all the support as we prepared you were available and helpful. Thank you for everything and I wish you all the best.

8. J

   Jason F.

   Source: MoveAdvisor · Lompoc, CA to Oakwood, OH

   9 Feb 20234-bedroomPaid $35,000

   Failed to clean up their agent's mess

   My 15,000 pounds of house hold good arrived safe enough with only a few thousand dollars of damage. However a local moving agent's team tracked excessive mud into the house and on the carpets due to lack of care and lack of floor runners being put down around the house. When I requested National bring in a professional cleaner to clean the carpets, after I tried to clean it for them, they refused to make it right. They took 2 out of 3 of damage claims to the house for action but refused to consider the carpet. I believe because everyone expects some paint and floor scuffs when moving so they took those damage claims and because the carpet issue just makes their agent look bad they refused that claim.

9. E

   Eric D.

   Source: MoveAdvisor · Pleasanton, CA to Boulder, CO

   25 Aug 20253-bedroomPaid $13,000

   I wouldn't touch them with a 10-foot pole

   NVL moved me from the Bay Area to Colorado. They were about 50% more than any other mover quoted me, but I was encouraged by, among other things, their commitment to quality work and prompt resolution of claims. Ha! I grossly overpaid and they refused to make good on the items they broke or lost. They delivered +/- 60 boxes to my apartment. Other than setting up the furniture, they did not unpack any boxes. Over the next couple of weeks, I unpacked all 60 boxes. I discovered that a device used with my bed (an Eight Sleep hub) was missing, and they damaged a trophy shelf. I timely submitted a claim. Incredibly, they denied the claim on the grounds that I hadn't identified the issues 'on the delivery papers'. How could I possibly identify that something was lost or damaged when the property was delivered??? Utter nonsense. My bed frame was also delivered damaged. I showed the move supervisor the damage, and one of his crew tried to fix the problem to no avail. NVL denied the claim as if none of this happened. The total amount of the loss or damage is around $2,000. I was offered $20. NVL's strategy is clearly to deny claims at first, hoping the client will give up.

10. S

    Sthuthi D.

    Source: MoveAdvisor · Los Angeles, CA to Boston, MA

    22 Aug 20252-bedroomPaid $11,000

    No accountability

    We used AQMN which contracted through National Van Lines. They took stock of all our furniture and on day of move, only had two movers work who huffily moved everything, and in the process, damaged out 1 year old credenza. I had paid over $700 for insurance, with $0 dollar deductible so filed a claim with pictures. They stated they wouldn't cover without any response. Despite labeling as fragile, several dishes were broken which I did not file a claim for. Overall, if you want to move without damaging your valuables, then do yourself a favor and run from this company as fast as you can. There's no accountability and the insurance is worthless