New York Van Lines

Reviews

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1. A

   Alice A.

   Source: MoveAdvisor

   17 Oct 2013Paid $1,900

   Highly UPSET.

   I have attempted to use this moving company before, first time I was given a date; the movers call me the day before that they couldn't that day.. So I decided not too. Now I attempted to do it again, and same thing.. They couldn't come the day they said. Then I was quoted $1000 for the move, they went & picked up my stuff and now the finally bill is $1900!! Never again!!

2. L

   Luis D.

   Source: MoveAdvisor

   6 Sep 2013Paid $2,400

   Horrible.

   Do not use this company! Avoid them at all cost. They will scam you with a quote and the day of pick up it's a total different story. The movers were polite. But the so call mgr Lisa is unprofessional. What her job title should be is ' professional scammer'. Don't waste your time or money. This company should not be in business.

3. P

   Pinal S.

   Source: MoveAdvisor

   23 Jul 2013Paid $11,000

   Never hire them - beware of LISA.

   Please stay away from this company.  Read all the reviews especially on Yelp (the filtered reviews and reviews elsewhere)..they lie/ they steal/ rob customers property/ use it / damage it / is an unethically run business / the owner LISA shouts and yells at customers.   My family moved from NY to CA.  Our stuff arrived 90 days after it was picked up   - no communication / no information / no news from NY Van Lines despite leaving several phone calls.  21% of our property was  stolen.  They did not honor their own contract where we paid for unpacking services - they refused to unpack.  the boxes came damaged, broken, open and half empty.  Most expensive items stolen including our bikes, art work, classic furniture pieces.  Lisa and her staff stole our stuff.    The price on the contract that was disclosed at the end after my stuff was on the truck was 3 times the original quote that Lisa's professional staff quoted after walking our property and talking notes.  I was forced to sign the document that had tripped the price.  Lisa was yelling at me on the phone.  It started with her staff stealing my sons food (4 years old)when they arrived, then her staff was asking for a 15-20% tip on the total billed amount and asked me if my husband would settle the tip or I would.  Then then company ended up with 3 times the bill after the stuff was on the truck with Lisa yelling and shouting at me about the undisclosed charges.  I had a quote from her so called professional staff ( was her staff not qualified) is that why the quote was tripled.  Or did the staff lie to us to get business?   They refused to share any documentation on the size of the truck or provide any supporting information on how they calculated the volume of my stuff - which was almost double of what their professional staff had estimated.  The calculation was random without any supporting documents.  I want to see them if there are any.  And then I was forced to sign the document after they loaded the truck.  The driver said, I have to leave just sign here and Lisa was yelling the same - that I have no choice but to sign.    Our stuff was delivered on the 61st day after it was hauled from the place of origin.  We had no information whatsoever of when to expect.  There was no communication from their end.  Stuff arrived with 21% missing and truck driver having no clue.  Lisa on the call, was telling my husband and the truck driver that they are both lying that the stuff is missing.  The company did not honor their own contract which was signed by us and them where they charged us $3,500 for unpacking under 'unpacking' line item on the contract.  It is interesting to note that they force the customer to sign and conveniently honor it when they want and conveniently dishonor the contract when they do not, to work it all out in their favor.  Our boxes came broken, open and half empty apart from the missing 21% of the overall shipment.  When the truck driver refused to unpack, we called Lisa and she said the only choice we have is to pay the bill in full if we want our stuff.  The driver threatened to leave with our stuff (which is actually steal our property and hold it hostile).  This company had failed to honor its contract, has failed to deliver the service, lost / stole / abused /robbed us of our property.    They have a staff of 3 ONLY! their dispatch department consist of a lady called Alma - who never returns phone calls. Their customer service is a lady called Lisa - who literally barks at customers and scolds them. And there is a big guy by the name John who is their Management. They call each other each others supervisors and staff conveniently. Stay away from this company.  Stay away from this company who is robbing people of their belongings and their money.We have moved several times but never had such a negative experience. Do not bring your business to them. They are a joke. Their so called binding estimate was not binding, everyday was a surprise. The big guy (professional - not even for a second) came and walked and made no notes whatsoever and oh..he just forgot to give the estimate until guess what I followed up a zillion times. The so called binding estimate is a complete lie. They tripled it for me. After putting all my stuff on the truck..they made me sign a contract that was 3 times the estimate while all the services required were asked for upfront. There were no additions to service from our end. except for it that from their end - the cost had tripled by then. Goods will not move at the price they quote..they move at 3 times that price! They play a bait and switch game. And they are never on time. They will always blow up your time schedule and will not call you/ have the courtesy to inform you even after they are late. What an irony that they write complete lies on their website. Nothing like what we experienced. Quoting from their website.."After an initial survey of the goods to be moved, our professional estimators provide you with a binding estimate of cost. You can be assured that those goods will be moved at that price. New York Van Lines prides itself on being on time and on budget." And beware of the lady that goes by the name Lisa in the office..who calls herself a staff, a manager, a supervisor and a bull dog!. Yes she is. She will bark at you. Did I not mention that they know no customer service!   Feel free to contact us if you need more information.  We have recorded our conversation with the owner / customer service representative Lisa - who is practically always yelling and shouting at customers on the phone.

4. D

   Duanel D.

   Source: MoveAdvisor

   13 Jul 2013Paid $3,042

   New York Van Lines.

   I wish I had read the reviews before choosing this company. My moving date was Monday July 1st; the representative said they would call me the day before to let me know when they would arrive to load. I never got that call, and of course there was no one in the office. The next morning, when I called them, they told me that the movers would be arriving between 9 and 11; at 11.30 I got a call from the driver letting me know there had been a problem with the truck and they could not arrive until 5 in the afternoon. I had reserved a dedicated truck for my moving from Lewisburg, Pennsylvania to Richmond, VA, so he said they would stay that night in a motel in the town and would load the next day early in the morning, at 7.30. I agreed, would else could I do? Then guess what? At 5.30 am I was woken up by a call from somebody in the company saying they would be arriving between 9 and 11am. Obviously they did not arrive on Monday neither stay there but were driving from Brooklyn. When I called the company to complain about that new delay, the representative was extremely rude; she said I had no reason at all to complain, and argued that I had not paid for a dedicated truck, which was not true, for I was paing $800 for that. After I insisted not only that I had booked a dedicated truck but also that the moving day on the agreement was the day before, she had to apologize, but  reluctantly. After almost 6 years in America I can say I had never been treated in such a rude fashion! Please, stay away from this awful moving company!

5. S

   Steven P.

   Source: MoveAdvisor

   27 Jun 2013Paid $730

   No Show.

   DO NOT USE THIS COMPANY..THEY ARE A FRAUD!!   I hired this moving company for a move from New York to Philadelphia.  They required a 50 dollar deposit.  They gave me a price quote of 730 dollars.  I confirmed the job over the phone several times during the week prior to the move.  I made it very clear that I had strict elevator restrictions and that I was only able to use the elevator in my building from 8-10am because several people were moving out.  I had everything packed and ready to go at 8am, but the company did not show up.  I called their office 10-15 times during those 2 hours but I could not get through to anyone and no one called me back, despite leaving messages with all of their departments.  They have a feature on their phone where you have to say your name before anyone will talk to you..shady.     Since they did not show up, I was forced to call another moving company to arrange the move for later that night and I did not get to Philadelphia until after 1am.  During that day, New York Van Lines finally showed up but it wasn't until around noon, at which time I could not move because other tenants were using the elevator.  In addition, the driver of the truck took one look at my price quote and said "you were smart to hire another company because there is no way I would move you for even close to that quote."   When I talked to New York Van Lines later, they refused to return my 50 dollar deposit!!  The manager told me that she wouldn't refund my money even if they showed up a week late!!  .

6. W

   Wcantwell

   Source: MoveAdvisor

   24 Jun 2013Paid $2,200

   Bad Service!

   Please! DO NOT HIRE THIS COMPANY!! I would like to share our story with everyone! We hired this company and it was a disaster, this was the worst decision we made! we lost a TV 60 "flat with cracked screen, a table broken down into 5 pieces, a vase floor tiles 40 cm broken in half, missing two boxes and other small pieces of kitchen glass.These people are bad professionals, starting with the person who was our home load the truck, after he show me the documentation, he said: I like the tip is 10% of the total contract value, I believe that the problems began at this time, because my husband and I found this absurd attitude, the tip would be around $ 200, and this charge is not correct.Our nightmare was just beginning at this time, our move was to NH FL, our belongings were delivered 10 days late because the salesgirl Angie lied about the delivery of our belongings, we were 10 days without NOTHING inside our apartment My husband would call and hear insults beyond the manager Lisa, we did not have a date for estimated arrival of our belongings.When the change was finally delivered, when the clerk opened the truck, we took a fright because all our stuff in the truck were overturned, torn boxes, and the worst they "forgot" to bring the bike from my husband, the great detail is that the bike was not in our inventory list. We, my husband and I were just too busy and do not pay attention, trust that everything was in line, a value was paid more for this bike to be placed in the same truck, but we decid to pay another company $ 500 more for take out our moto from New York Van Lines, we are so scared to lose our motocycle, or just have totally broken, when the driver of the motorcycle company's third truck, called for Mr. Lisa trying to get information on schedules, this woman, Mr. Lisa, hung up the phone and just not answer the call anymore. Finally my husband called Elms, a type of agent, but with more profile customer service, and she was the one who was willing to help us.When we see all our losses, we called the company, spoke with the manager Lisa, and she gave the following response to my husband, you packed it is your fault and I'm too busy for you. However, we paid over $ 150 in plastic bubbles and a cardboard box for the company to use in belongs of the house that "they" consider need better protection.We will disclose all information on review sites so that other people do not have the same problem we had, this company is bad, just do not waste your time if you want to view photos or further information leave your e-mail. We will send whatever is necessary, we should try to help people from firms that level.