O'Sullivan Moving and Storage

Reviews

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1. D

   Deborah Q.

   Source: MoveAdvisor · Sterling Heights, MI

   9 Apr 2025Partial movePaid $398

   Excellent Moving Company

   Devonte and Ray came on time to move furniture for us from one location to our home. They were very careful and courteous and got the job efficiently. We really appreciated them and highly recommend their service.

2. J

   Joan P.

   Source: MoveAdvisor · Auburn Hills, MI

   19 Apr 20242-bedroomPaid $683

   O'Sullivan Moving and Storage CO.

   Excellent service. Both movers were fast, efficient and very professional. I was also pleased that they arrived at the designated time. I moved from Auburn Hills to Farmington Hills. My movers were Wali and Larry.

3. T

   Theresa

   Source: MoveAdvisor · Roseville, MI to Macomb, MI

   7 Oct 20173-bedroomPaid $760

   Highly recommend.

   Best moving company! Worked with owner Mike O’Sullivan for move estimate and was accurate. Movers were friendly and funny! They made a stressful day moving elderly parents so much easier! Movers on time and quick! Not a scratch on anything! Newly installed floors were covered and clean upon completion. Thank you to all who made this move as stress free as possible! Highly recommend O’Sullivan Moving and Storage and will never use anyone else!

4. B

   Barbara

   Source: MoveAdvisor

   21 Feb 2017Paid $800

   We had a great experience.

   We used O'Sullivan to move within the Detroit metro area last August. They were reasonable, efficient, punctual and careful. Our crew was excellent. Nothing was damaged and everything ended up just where it was supposed to be. We were very pleased and would highly recommend them!

5. K

   Katy

   Source: MoveAdvisor

   25 Sep 2015Paid $3,000

   We love OSullivan.

   My mother just downsized and OSullinan moving and Storage Co moved stuff in 3 directions in 3 separate moves. The only casualty was a lost caster, but overall they were pleasant, friendly, extremely accommodating and helpful. They did an especially good job in packing the storage units. They taught us how to pack as we worked side by side. They were happy to use our boxes any other equipment to help us reduce costs.

6. T

   Tarena I.

   Source: MoveAdvisor · Southfield, MI to Royal Oak, MI

   18 Apr 20231-bedroomPaid $800

   Manager Christine O’Sullivan

   Christine does not value new customer and very unprofessional! The actual movers where good & I gave them a tip. I have my furniture in storage with this company March 27, 2023 and have not received a bill of my monthly cost and information on where to pay. I have been calling this Christine since March 27th and still she has not returned my call or send email with payment information. I have spent over $ 800 with this company between my fiancé & I. I’m planning to go & pick up my furniture & find another storage facility. All other interactions with staff have been professional & appreciated. This Christine is awful & should not have the position as Manager but it’s obviously been handed down from the hard work of her father. Christine is not professional & truly upset me. Read more at: https://www.mymovingreviews.com/write-a-review/step-1

7. A

   Ash P.

   Source: MoveAdvisor · Detroit, MI

   5 Jun 20181-bedroomPaid $1,000

   Great movers, no so great management.

   Great staff. Not great management practices. The movers that came to help out were great, and I enjoyed their company. I would definitely love to work with those individuals again. The management team on the other hand is who I would be weary of. If you're thinking about using them, read the fine print, twice. We requested that they help us with both packing and moving, and they showed up only to move. Since they were unable to go back to get packing materials on the same day, we had to make provisions with my landlord to move a day late. Thankfully, the landlord was okay with it because the next tenant wasn't moving in till later in the week. While they agreed to come back and reschedule, no mention was made of charging us for the first day, a minimum #hours that they would add on the following day. Not like I had much of choice being in a pinch and needing to make a decision quickly. My fault for not scrutinizing the contract. Realizing that the staff were only the messengers, we paid and tipped them the full amount and called their office the next day. Our intent was to get a refund for the first day's charge since it wasn't our fault that they weren't prepared for our request. The movers also went along to work on other jobs that day, so it didn't seem equitable that we pay. When we called the office, the lady who answered the phone was rude, condescending, and refused to let us speak to Mike, with whom we made arrangements. It was a horrifying customer service experience that I wouldn't wish upon anybody. If you're considering using this service, I would double check details in the contract (twice) and your needs before you make your decision. Avoid the scenario of having to make difficult decisions on the day of your move. Avoid having to speak with their customer service afterward.

8. A

   Andrea G.

   Source: MoveAdvisor · Southfield, MI

   5 Oct 20261-bedroomPaid $580

   FIND ANOTHER COMPANY....TRUST ME!!

   I called and left a bit of constructive criticism/complaint 2 months ago and haven't been contacted yet. I used this company and storage about 10yrs ago and had nothing but a pleasant experience. 1st let's start off with the 2 movers...Mike and his friend(who's being trained) shows up and are taking their time.Says the training wouldn't affect my time but, truthfully how can you train a person and not take extra time? I have a 426lbs wheelchair that they were gonna break cause they were physically trying to move it vs allowing me to show them what to do. We get to apt and Mike is unloading while the trainee is taking things to unit. He put only the footboard on elevator and went up. He did that 2 more times as the lobby became full of my items. Mike told me to tell him to fill it up and when he came back down. I told him and he took a standing lamp. Now at this point he's filling the elevator up after the 4th trip. My sectional wouldn't fit so he gave me 2 options, store in empty unit or have thrown away. The maintenance guy heard him and said they wouldn't let me. My only option was throw away but give me the cushion(THIS SECTIONAL IS 2YRS OLD). Everything is n and I notice my dresser needs to be moved as it closet won't open. I tell them "trainee" and this idiot uses my dresser handle to move it and broke it!! NO I DIDN'T GET INSURANCE BUT WHAT SANE PERSON WOULD DO THAT? Plus the handles are vintage and the $250 deductible to make claim. I have a picture with a statue in it that was off after the move. I mentioned it to Mike and he says items like that should be boxed or wrapped. Well that could've been put in my car instead of the mop bucket, warehouse garbage bag box and lightbulbs. In speaking of light bulbs...I have a standing pole lamp that the "trainee" took off that couldn't be found after the move. Um that's something that should've been in my car. I had a golf umbrella that didn't mk it here. I kept it by the closet behind my wheelchair for years and it didn't mk it. I had a brand new cotton set of queen bedsheets. Those didn't mk it either!! Besides being petty thieves I find this out....so Mike puts my sectional in an empty unit for one of the leasing ladies(i was told i couldn't). Now the only reason I know this is because I had the cushions. They made this agreement downstairs prior to me asking for the cushions. Later that day I had someone that could've gotten couch. I called Mike asking about the lamp and the picture, and mentioned it was too late but I had someone that could've got it. He says "dang wish you knew before". He never once mentioned he gave to leasing lady. I thought that was foul af!! Only reason I knew she had it was because she had a sectional with no cushions. I told Mike my bed and dresser were loose. He never responded. This company is going to shits!! I had 2 ppl i was referring. One was actually gonna make appt that week. Oh yeah, the trainee went to smoke cigarettes under the carports!!! Put another moving company cause it petty thieves working. I just noticed the sheets yesterday & umbrella when I rained maybe 2 weeks ago. Mike never called bk to say anything about my missing/stolen items! I was tired and assumed everything was fine day of move. I asked about the lamp shade b4 they left and was told it's amongst my things and was not!!! O'Sullivan is O'Crooked

9. T

   Taylor F.

   Source: MoveAdvisor · Royal Oak, MI to Plymouth, MI

   24 Jun 20263-bedroomPaid $3,000

   TERRIBLE CUSTOMER SERVICE, TERRIBLE MOVING SERVIE

   I rarely leave negative reviews, but our experience with this moving company was bad enough that I feel obligated to share it. As a military family, we've worked with many moving companies over the years, and this was one of the worst experiences we've had. The packing was disorganized, items were packed carelessly, and several belongings were damaged during the move. Most upsetting was that the movers broke my baby's dresser, which doubles as her changing table, leaving us without one. We also discovered broken artwork that had not been properly wrapped or protected. The damage wasn't limited to our belongings. We moved into a brand-new home, and the movers left dents, drywall damage, scuffs, and markings on walls, stairways, and door frames. They also left cigarette butts, pop bottles, and other trash on the property. After the move, I contacted the company, provided photos, and completed the claim form they sent me. Since then, I have been completely ghosted. Despite the damage, no one has taken accountability, offered a resolution, or even apologized. Mistakes happen. What separates a good company from a bad one is how they handle those mistakes. Unfortunately, the lack of communication afterward has been just as disappointing as the move itself. I cannot recommend this company based on our experience.

10. W

    Whitney H.

    Source: MoveAdvisor · Detroit, MI to West Bloomfield, MI

    3 Apr 20263-bedroomPaid $926

    Do NOT trust this company

    My mother hired them for her move, and the movers destroyed her $6,000 glass table. Her dining set is now a hazard because it is broken at the base. The company was not even apologetic and actually very hostile. Since then, the company has refused to take responsibility or offer any compensation for the damage. On top of that, Christine O’Sullivan was extremely rude, unprofessional, and would not return any calls when I tried to resolve the issue. She only sends nasty emails. This was a terrible experience from start to finish, and I would strongly caution others against using this terrible company. Do not get fooled by this company like I did! Look at the before and after of my mother’s table.