Pack and Ship Movers LLC

Reviews

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1. L

   Lee M.

   Source: MoveAdvisor · Rackerby, CA to Elgin, SC

   29 Sep 20222-bedroomPaid $5,480

   The best moving experience ever

   Used these guys twice in the past six months, and both times, the move went smoothly. We hired them for packing and moving. Everything was moved efficiently with no damage. Super hardworking and efficient men. They wouldn't take a break until we insisted quite a bit since they hadn't eaten all day. Highly recommend these guys.

2. J

   Jacob M.

   Source: MoveAdvisor · Wallace, ID to Westminster, CA

   28 Sep 20222-bedroomPaid $3,780

   Excellent service at a reasonable price

   Professional, timely, accommodating, and good value. The move was conducted without a hitch and any issues. I would highly use them again and recommend them.

3. S

   Stephen G.

   Source: MoveAdvisor · Dagus Mines, PA to Staten Island, NY

   27 Sep 20222-bedroomPaid $3,060

   Professional, helpful, and polite

   We asked for a labor-only quote as we moved into the same community. Our movers were David, Max, and Smith. They arrived on time and were super-efficient with moving the stuff and packing some loose items. They managed to finish the move in 2 hrs. And overall it was a satisfactory experience.

4. C

   Craig A.

   Source: MoveAdvisor · Valmy, NV to Seattle, WA

   23 Sep 20222-bedroomPaid $3,590

   Fantastic Move

   Excellent service. I needed to move my appointment twice, and there was no issue. Least stressful of my whole move. Pleased with the service and could reasonably recommend it.

5. W

   William J.

   Source: MoveAdvisor · Dacula, GA to Palm Coast, FL

   22 Sep 20222-bedroomPaid $3,040

   Thumbs up

   Fantastic driver Richard. Thank you so much! I highly recommend using them! Accommodating, knowledgeable staff could find us a suitable mover after our initial mover let us down.

6. J

   Joe P.

   Source: MoveAdvisor · Yates Center, KS to The Dalles, OR

   19 Sep 20222-bedroomPaid $4,790

   All did well

   Kevin is excellent! He always helps me with my inventory, his superb communication skills make visiting Pack and Ship Movers a pleasure. Thanks!

7. R

   Ross T.

   Source: MoveAdvisor · Dana Point, CA to Washington, DC

   16 Jun 20233-bedroomPaid $34,000

   Bait & Switch Scam

   Bait & Switch Scam. This company is a broker -- not a moving company. You'll get a lowball quote from a salesperson and be required to pay a deposit based on that quote. Later a "manager" will call to "improve the inventory" (jack up the price). On moving day, some unknown moving company will arrive and DOUBLE the price demanding half in cash to proceed. Moved from California to DC. $12k orig quote. $18k revised weeks later. $34k on moving day.

8. S

   Sergeant J.

   Source: MoveAdvisor · Noblesville, IN

   13 Mar 2023StudioPaid $4,000

   GOD AWFUL CUSTOMER SERVICE

   So far we're at double the quote and it's taken twice as long. Broke the only thing I said not to during pickup. No one calls back once they have your money. You will be COMPLETELY AT THE MERCY OF PEOPLE WHO GIVE ZERO *****!!! Do yourself a favor. Bite the bullet and rent a truck. Move yourself if you can. I'm a little nervous about posting this. They'll be able to figure out who it was and I already chewed multiple people out over this the past week. My stuff still isn't here. It's the day they said it would be here now they're saying they'll call me in 3 or 4 days with an estimate arrival time. Like you have GOT TO BE KIDDING ME! This business is a scam. They take your money then find someone to do the actual work at bottom dollar. I swear it's so blatant it has to be on purpose.

9. M

   Mitchell R.

   Source: MoveAdvisor · Oakland, CA to Salt Lake City, UT

   13 Dec 20222-bedroomPaid $2,000

   Horrible Experience

   There were 2 big issues: 1. Initial refusal to refund deposit under questionable circumstances 2. The moving cost jumping from $5,697.66 (final estimate) to roughly $9,800 once the movers arrived, due to what appears to be poor/inconsistent communication/inventory practices between those who take estimates over the phone and the movers. First, we were initially denied our moving deposit because I requested it on the 4th business day -- 1 day over the refund policy. The issue here is that I tried to contact my sales rep, Howard K., and customer service on the 3rd day to provide an updated inventory list and receive the updated estimate/quote. No one from customer service called us back (I left a voicemail). I called Howard and texted him the updated list. He said he wasn't available and that he’d call me back the next day. Howard was apparently off work the next day, so Justin M. form quality assurance took the call instead. After learning I couldn’t get my deposit back and talking with Justin, I decided to continue with the service -- even though the estimate jumped from $3,697.66 to $5,697.66. To make sure we weren’t met with another price increase when the movers arrived, I made sure to do a meticulous inventory with Justin. He assured me that he didn’t anticipate a price increase. However, once the movers arrived on Nov. 30th, they started pointing out things on their inventory list that didn’t match ours. - For example, they only showed that we counted our futon cushion and not the frame – we ran into this issue when we got our initial quote from Howard and updated the new inventory list with Justin to include both mattress and frame. But the movers did not show the same inventory. - Another example: the day before the movers arrived, I spoke with Jeremy from dispatch to verify that plastic tubs would be acceptable under our “20 boxes” quote. He said yes. The movers arrived and said that these boxes were not on their list – their list showed that we were put down for “20 medium boxes.” At no point was box size brought up to me—not verbally nor in writing. And I had asked Jeremy specifically if box size mattered – he said no. - Also, when I updated the inventory list with Justin M, we included a large arching lamp. This was also not on the movers list. - The movers also claimed that we hadn’t specified our dresser size. Again, this was not brought up with Justin nor Howard during our inventory discussion. - Lastly, when I brought up miscellaneous items with Justin and Howard, they assured me that they wouldn’t take up much space, so we didn’t need to take a detailed inventory of each item. The movers said the miscellaneous items weren’t on the list, which further contributed to price increase. Movers arrived two hours later then scheduled time range further pushing the time of our move, and availability of alternative options. As stated in contract if price of move changes at time of pick up please contact customer service. However, Jeremy with dispatch discourage me from reaching out to customer service and started that if I did the movers would leave and move date would have to be rescheduled, if I failed to agree to revised price. He also expressed frustration when I did reach out to customer service (spoke with Justin). During my call with Justin he assured me he would contact the movers and sort this out. However Jeremy, stated there was nothing customer service could d to change the estimate. In sum, we did everything we could on our end to make our final estimate was the correct estimate. And after all the pains we took to ensure we were set, we ended up with a quote that was about $3,000 over. This put me and my fiancé in a very unfair position – pay an extra $3,000 or cancel the move, rent a Penske and do it ourselves. We chose the later, and it made our move that much more stress and headache than it needed to be. To top it off, we were denied our $2,000 deposit. Worst customer experience of my life.

10. D

    Dorothy W.

    Source: MoveAdvisor · Venice, FL to Kingsport, TN

    9 Dec 20221-bedroomPaid $8,600

    worst moving company ever

    We are so sorry we chose them, ended up double the quote, poor customer service, & items broken. Loading guy was just terrible! Having moved several times in our life, this was horrible!!!!!! only thing good -Unloaders were very good.