Public Moving Services

Reviews

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1. B

   Biediger

   Source: MoveAdvisor · San Antonio, TX to Denver, CO

   13 Nov 20173-bedroomPaid $3,000

   Zero stars.

   This is a scam company I️ was told in June when we moved from Texas to Colorado that it would be 2-4 days and that the price would be a certain amount. Well they held my items hostage for 2 weeks and the price tripled. The Russian driver was rude and intimidated me since I️ was alone. Run away from this company!! Do NOT hire them!! Horrible experience!!

2. F

   Fernando

   Source: MoveAdvisor · Leland, NC to Oklahoma City, OK

   9 Nov 20174+ bedroomPaid $19,000

   Worst moving company.

   I hired the Public Moving Company located in 7706 Waterford Square Dr Unit 1221, Charlotte, NC 28226. The job was to move all my households item from Leland, NC to Oklahoma City. They came to my house on August 15, 2017 and after loading my stuff in a truck they charge me more because they said that I exceeded the quantity estimated. On October 11, 2017 representatives of Public Moving Company came in a truck with "all" my households stuff. They didn't want to start uploading until I give them the remaining of the payment in a money order. At first, they wanted the money orders on blank and I told them that I won't give a blank money order. After several minutes, back and forth and multiples calls to Public moving, they accepted the money orders filled. First the company only sent two people to handle and assemble our furniture. They didn't assemble all the furniture (I paid for a full package and unpackage service) and they were lost on how to assemble. Second many of the furniture came with scratches, bumps and even broke. When finished uploading everything they want that I sign the papers and I complained that they didn't bring all my stuff. They said that they just picked up the truck to deliver. I called Public Moving Company and they said that the others stuff will come in two, no more than three days. Three days passed and since Friday 10-21-2017 nobody call me back to explain to me when my stuff will come. I called today every day since then and the dispatcher told me that they don't have my items in the schedule and didn't know when my stuff will com. I asked for a supervisor and she told me that she didn't have one. I called customer services and told me that they don't have any supervisor that I can talk to. I still calling and now they avoided my calls and the last time they even mentioned that they don’t have my items. The cost of all my missed items are around $20,000.00. They stole my household items and because they cross interstate lines I complained with the FBI but still no response..

3. L

   Linda W.

   Source: MoveAdvisor · Castle Rock, CO

   22 Oct 20174-bedroomPaid $2,210

   Public Moving Services.

   We sold our house and had a quick move of 3 weeks. Once our contract was signed on July 24, 2017 and our$2,210 deposit was made they would not return calls or emails. On the 3rd day, July 27th we cancelled the move with them. After we rescinded our contract, we received an email that quoted a higher price for the services they had promised, a live load and door to door delivery. This was extremely important because we had told them we have a 25 year old with severe autism and it is very difficult if we do not have a live load with immediate delivery. We were told not a problem at all. Linda at PMS said they totally understand and since they have their own trucks and drivers (both lies) it would be very easy to move in one day. SHe even gave me her cell phone so if we had any problems she would be there with us from start to finish. They told us they do not guarantee pick up date, after they had told us they could pick up our house hold goods. Our son is a Deputy and he said this looks like a scam and once our items were on the truck we would not be able to get them off. He said they can hold our belongings for ransom and we would have to pay whatever they asked. We quickly hired ABF and had a very smooth move for slightly more than our deposit.

4. R

   Ralph B.

   Source: MoveAdvisor · Springfield, VA to Foley, AL

   3 Oct 20174-bedroomPaid $14,650

   Worst Moving Company EVER!

   The BBB lists the company at their Charlotte, NC address as "Your Movintg Company, LLC." Mover failed to pickup when promised; did not use a large enough truck; has failed to deliver part of the shipment. Binding Estimate issued based on 800 cf. or a 26' van. Owner disputed this as being far too low. Mover agent insisted on their values. Packers were to arrive on 22-23 may 2017 and truck was to be loaded on 24 May for temporary storage. Movers were unable to meet above dates due to breakdowns and moving crew issues. Movers were not able to load everything in the 26' truck, on 24 May, which was sent to storage warehouse. Second truck showed up at mid-day on 25 May and finished loading late in the day, requiring my wife and I to carry many items out to the garage and driveway so our scheduled cleaning crew could make the house ready for closing. The second crew started off slow and had to rush to stay ahead of the cleaning crew, who had been scheduled to work in the afternoon. The result was sloppy packing, with items thrown in boxes with no regard to weight or fragility, and ultimately many broken pieces of glass and ceramics. Several antique furniture pieces were heavily damaged as well. No time was available to note room origins of boxes. In Alabama our house closed on 23 June, and I had requested delivery on 24 June 2017. Delivery at Foley, AL, was originally promised for 4 days after closing, 27-29 June, but the load was delayed. Then we were promised delivery on 4 July, a National Holiday. Finally, delivery was scheduled for 6 July, but the driver could not make it and delivery took place on 7 July, with a crew of 2 men. No BOL document was provided at final delivery, as the driver only had a picture of the pages on his cell phone. Since my printer was not accessible, no hard copy was available on which to note exceptions. Therefore, I did not sign the summary sheet presented by the driver. I did pay all documented charges in advance of offload, for full delivery, as required by contract with mover. When the van was empty, the following items were missing: 1. Gas lawnmower + 2 empty gas jugs 2. Cast iron beige oval glass-top patio table 3. Two tall solid cherry wood bookcases from office 4. Large solid cherry desk and 3-piece credenza from office 5. Various tools, including post hole digger, tree trimmer, edger, wide shop broom 6. One tall wrought iron chair from set of 2 from garage 7. Two exterior, plastic chaise longues + 2 lawn chairs from patio 8. Craftsman workbench awith wood top from basement 9. Tile inserts for a square cast iron table (garage) 10. White wicker rocker from garage 11. Raleigh men's 3-speed bicycle from garage 12. Two Small green cabinets from kitchen 13. 25 ft folding aluminum ladder from garage. Other items may also be in the missing group, which should have been in the second day pickup at origin. I have attempted to communicate with mover through two comprehensive emails to and many phone calls over a three month period, requesting information about the missing items and expected delivery date. On each occasion I was able to connect with someone (no left messages were ever returned) I was told that Public was attempting to arrange suitable delivery. They never acknowledged that they still had the items, and never provided a delivery date, thereby violating their own BOL contract provisions. The BBB lists Mr. Alexei Pistun as the POC for the company, based in Charlotte, NC.

5. J

   Jill C.

   Source: MoveAdvisor · Minden, NV to Kalkaska, MI

   15 Sep 20172-bedroomPaid $12,178

   The worst EVER.

   Run do not use lied lied lied had to call the sheriff 's department to keep delivery guys from leaving/ stealing my things. Charged $3k more than original estimate. THE WORST EVER.

6. D

   Drew O.

   Source: MoveAdvisor

   13 Sep 20174-bedroomPaid $8,000

   Worst experience ever. so bad I filed a police report.

   Here are my unreturned emails and calls that ultimately ended in me calling the police. to Howard, Public, Public, Public, angela, reggie #PS2777837 I have filed 3 police reports for a theft-stolen property with Charlotte, NC police department, Dublin, CA police department and Broomfield, County police department. I have talked to detectives in each location and given them all of your names, numbers, and emails. I believe your company is registered in Florida. I will be contacting the police department in Aventura, FL 33180 and file a stolen property report. I will also be contacting the Sacremento, CA Police department to file a police report as this is where the gentlemen who moved my goods are located. I am also contacting the department of transportation to report this organization and stolen property to see if they can help. to Howard, Public, Public, Public, angela I am looking for an update. I have not received any communication back on my previous 5 emails. This will be the 6th email. I have left another 3 messages since Friday Sept 8. Your voicemail says all email and voicemails will be returned, yet I have not received a call. I am merely looking for some very simple communication on to the whereabouts and expectations of when I can expect my goods. Best regards, On Fri, Sep 8, 2017 at 11:03 AM Hi Ellie and/or Angela or to whom it may concern, This is my 5th email since August 28th, 2017. I have yet to recieve a call or email back to any of those emails. I am writing to follow up on my move. I have attached the contracts for #PS## I have 3 questions. My first move in date available as you can see on the contract is 7/31/17. It states in the contract 4-21 business days for delivery for distances of 1001-1500 miles. Our distance is around 1243 miles. I believe this makes today the 29th business day. I have not received my goods. I have yet to receive communication on the status of my goods. Can I please get an update? You can also see that the fridge was in the original quote. I was charged an additional $300 for my fridge. Can I would expect this to be credited back or taken off the final total. Thanks.

7. M

   Mark

   Source: MoveAdvisor · San Diego, CA to Grand Forks, ND

   7 Sep 20172-bedroomPaid $2,700

   Moving Estimate.

   Public Storage wrote a "Binding Contract" to my girlfriend, $2700 to move her apt belongings from San Diego to North Dakota. Binding?! - Not even close! They insisted on an additional $6,000-9,000 when they arrived (in scruffy clothes, unmarked truck, two days late - not the drug tested, experienced, professionals that they promised either). The movers acted like the existing terms and paperwork didn't matter one bit (and it didn't, to them). Customer Phone Service was the worst, words cannot describe how rude and dismissive this company was to my girlfriend. Placed on hold, no consistent dialogue, no managers, just pay it or leave I, and in cash!. We left it. Rented a truck and hired temp workers. This firm talks a great game, but is disengenious from the get -go. Do not trust your stuff to them. THis is NOT a legit business. They are untouchable as it is interstate and very confusing to follow-up. When you are moving, you are their vulnerable target. 60 Minutes needs to investigate. Read the good reviews carefully, they don't addup.

8. A

   Alona

   Source: MoveAdvisor

   6 Sep 20172-bedroomPaid $4,200

   Stay away!!

   I don't know where to start. we moved from NY to AZ, and when you want to get a quote there is a "very very" nice sales representative who is always available, he even takes "his work home" and calls me million times a day. but the moment you pay that's it! he is not available anymore.. so when the gays came to pic up our stuff and tried to take more money he could not help me anymore. I had to call their costumer service and wait 40 min before someone even answered. then I told her that I am not paying more for all kind of [EDIT] like distance to the elevator and more wrapping material before they even started!! (the elevator is in a 10 steps away!) so only after me and my husband threaten her with complains and were determined not to pay more they left us and start doing their job. we are about to move in 4 days and still no one called me. I tried to call them 2 weeks ago, after 50 min of waiting the lady says that we are fine and the delivery will be on the 10th and worst case we will get it a day of two after. today I called again because obviously no one called me (another 45 min) and now she says that they will only START the shipping on the 10th and it can be 7-10 days!! when I told her the story and how upset I am she kept saying "its in your contract". when I asked to speak with her supervisor she sad that he is not there.. so now I don't have any furnitures for at least 2 weeks. i tried to fined there BBB page but suddenly it disappeared and there is a different name on there address name "your moving company LLC" i really tried to stay away from this bad experience, do your self a favor, be careful.

9. K

   Kumar

   Source: MoveAdvisor · Burlington, KY to Irvine, CA

   5 Sep 20172-bedroomPaid $3,100

   No delivery date after a month.

   We used this company to move from Kentucky to California. Our things were picked up on August 3rd. Today is Sept 5 and we don't even have a delivery date. They don't even have an estimate on when our things may come. The customer service person keep saying they have 30 business days per the contract.. very bad service. Takes 15 mins to get somebody on the phone.Expensive too. why pay money to people who have no respect or commitment to customers. Do not recommend at all.

10. S

    Shannon

    Source: MoveAdvisor · Minneapolis, MN to Dallas, TX

    28 Aug 20171-bedroomPaid $3,400

    Minneapolis to Dallas.

    RUN!! This company is awful and I wouldn't even advise my worst enemy to use them. From picking up to getting our things it's been a nightmare. They two guys showed up to pick everything up and pack the large items. However only one man did all the work while the other disappeared. They did not take an unloaded shotgun even though it clearly states that it should have been taken. We called the customer service and we are supposed to be compensated for the cost to ship it. Still nothing. They delivered 4 days late. I called everyday asking where my things were and on the 4th day they said the driver has been trying to contact me.. tough to believe that was the case with no missed calls or voicemails. The driver cussed me out on the phone and refused to deliver our items into our apartment. We had to rent a Penske truck and move in by ourselves, which is wonderful since I paid to not do it myself. Things are missing, damaged, and ruined. Don't use this company. Their customer service is awful it took a week and 4 phone calls to receive a claims form and all of the service reps act like their moving mountains to do their job. It's insulting.