Reebie Storage & Moving

Reviews

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1. B

   Brian S.

   Source: MoveAdvisor · Frankfort, IL to Montgomery, TX

   4 Jan 20214+ bedroomPaid $14,000

   Beware

   Beware of this company. Everything was great until the actual move. First they lowballed the bid so the final cost was 30% higher - this was after we sold several large heavy items prior to the move that were included in the quote. I walked the salesman through the house and he say everything and said he was getting it all. The driver that delivered said their sales people do that all the tile to win the business. Second, the movers were careless and broke several items that they were paid to pack - furniture, lamps, glass picture frames. We were reimbursed for the damaged items but some of them had sentimental value and can't be replaced. They claim they don't use day laborer's but on both ends of the move I watched the driver pay them all in cash. Get several quotes and think twice about using Reebie.

2. N

   Nicole T.

   Source: MoveAdvisor · Chicago, IL to Cary, NC

   12 Jun 20191-bedroomPaid $3,600

   Do not use!

   This company is the worst. They broke so many pieces of our furniture and had excuses for most of it. We purchased extra moving insurance and put stock in their system of paperwork filled out by the truck packers which documents furniture damage before the move. When trying to put in claim for all of our damaged items after the move, there were a number of things that they were unwilling to reimburse us for. They stated the damage was not transit damage. Yet they have all this paperwork that shows our belongings were fine or had minimal scratches ahead of the move. When pointing that out they said our furniture must be poorly put together or damaged because of bumps on the highway that causes items in the truck to move around and become damaged and that they aren't responsible for that! We have spent six weeks going back and fourth with them. They do not care about their customers. They will treat your belongings poorly and make excuses for it afterward. These people are so dishonest! AVOID!!

3. T

   Trace

   Source: MoveAdvisor · Orange Park, FL to Shelby, MI

   28 Sep 20181-bedroomPaid $100

   Untrustworthy crew! Poor documentation!

   Terribly disappointed with the way the long distance move of my son's household goods was handled. They took a dishonest crew member''s word and purposely vague documentation over the fact that my son's saxophone was never delivered, denying our claim! No high value paperwork was presented nor accompanied this treasured piece, and with the help of the dishonest crew, it got "confused" with a broken suitcase on the paperwork, and no one is taking responsibility for this calamity of errors! It is not as they say on their website.. the customer's satisfaction is not important! They may be a "charter company" of Allied, but they need a refresher course in keeping tract of your valuables.. and doing the Right Thing!

4. K

   Keith L.

   Source: MoveAdvisor · Chicago, IL to Prosper, TX

   20 Feb 20184-bedroomPaid $6,700

   Avoid!!

   Avoid at all costs for anything outside of a local move. The loading crew was great, but the transportation and unloading crews were terrible. First time in 10 moves that we have had to file a claim for damages (I know small things get beat up a bit in a move), and they decided to send me a $10 check for the cost of replacing a $500 table that they damaged. This after multiple phone calls, e-mails with photo, and a 3rd party rep coming out and telling me the value I have on the table is correct and the cost to repair it would be even more than replacement.

5. M

   Marcus

   Source: MoveAdvisor · Chicago, IL

   26 Aug 20172-bedroomPaid $841

   Total Scam.

   I worked with Jackie for our Chicago to denver move. Once I realized that my items couldn't de delivered outside of a 5 day window, I told them I wanted them to pack everything, then load everything into a U-Haul we rented. My quote for this was 4 hours, at $800+. Moving day came, two movers showed up. No packers, nothing. Thankfully, I had not signed the contract with them so I told the movers I refuse service and to please leave. They did so and were very polite and respectful to my wife and I. The quote shows time for packing as well as the materials needed. But they didn't have anything with them in forms of the boxes I was asked to pay for. I called another local packing company and they were willing to do everything, same day, for $250 including packing. This company is a mess and I am thankful I didn't sign anything with these scammers.

6. D

   Dennis

   Source: MoveAdvisor

   22 Dec 2013Paid $7,985

   Damages..damages..no reimbursement.

   Reebie sales side was very professional. Bill Reuking made me feel at ease with the move and answered any and all questions without delay. The management on the Chicago side was excellent as well coordinating the move. The packing crew meticulous and very professional. The goods arrived to Seattle a few days before planned .. even better! So what could be wrong..And then the goods came off the truck..Damages, damages, damages. The goods were moved on and off four different trucks between Chicago and Seattle - despite being told it would be one truck during the sale. The delivery crew did not want to check the inventory of the 300 boxes moved. They told me to trust me that everything made it. I insisted that all be inventoried against the bill of lading. At which point the female driver huffed and puffed and said they didn't have time. To further discourage me she said all furniture would unwrapped in the middle of the street and brought in without protection and then proceeded to bash my bed frame and crack the headboard in the entrance door. She turned to me and said see I told you so!I purchased $100,000 worth of insurance to cover very expensive furniture, paintings and bike to make sure in case something went wrong I will be covered full replacement value. Unfortunately Reebie claim that they did not damage anything despite photographic evidence with before and after photos showing otherwise. Mira in the claims department is hopeless. Promises to get back to you in a couple days. A week later nothing. After ring and emailing several more times she says she needs another week!I am now left with over $21,000 worth of heavily damaged goods which Reebie will not repair/replace. Reebie have gone completely silent say they will no longer speak with me. As for my friend Bill Reuking the attentive salesman - he gives me email addresses and tells me to try someone else. When asked for a postal address or phone number to contact these people directly .. silence. I should listened to other reviews. I have had to cancel the charge on my credit card and despite getting the $7900 back on the move from my bank I have lost $13,000 more in damaged goods. Reebie Allied do their best to get your business, but once they have it they don't care. If something goes wrong they don't want to know you - especially Bill Reuking. He wants you out of his hands as fast as possible. Truly disappointing.