RoadRunner Moving & Storage

Reviews

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1. T

   Toni S.

   Source: MoveAdvisor · Marble Falls, TX to Lakeville, MA

   10 Jul 20211-bedroomPaid $8,000

   43 days door to door

   Move from central TX to MA. The movers showed up and tell us that the estimate they were given by Road Runner was WAY under and we had twice as much. Mind you, we counted every box and piece of furnitureand sent pictures. So, their math was WAY off. Mover decided to leave rather than deal with it. So, we're stuck. We were supposed to start the drive to MA the next morning. They were able to get another moving company out the next day. Then, all of our belongings were unloaded into a warehouse where they sat for 36 days. 43 days from the day our things were picked up, they arrived in MA. Boxes crammed in the truck upside-down, just about every one crushed, items destroyed or missing. These movers (American Knights) were unprofessional and rude. Flat out asking for a tip before they delivered anything and then complaining when it wasn't more. Unable to park the truck without multiple tries. Trying to get us to pay more than what our quote was.

2. M

   Matthew M.

   Source: MoveAdvisor · Miami, AZ to Scottsdale, AZ

   11 Feb 20201-bedroomPaid $4,500

   Don’t Use!! I’m on day 17 with no stuff!

   The worst experience from top to bottom. I’m on day 17 with no idea where my stuff is. Last I heard from my rude customer service person is that is was still in Florida in a storage waiting to be delivered to the west coast. Every time I have called I get no answers To where my stuff actually is. If this review can save one person for using this company and going through this horrible process than it’s worth it!! Roadrunner moving and storage is the MOST unprofessional company I have ever dealt with.