Sorensen Moving & Storage

Reviews

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1. G

   Gail E.

   Source: MoveAdvisor · Branson, MO

   14 Aug 20223-bedroomPaid $6,900

   Loading up my belongings for nterstate move

   Exceeded my expectations. Joshua’s team loaded my belongings up for my move. Things were wrapped and secured so well Best move so far.

2. K

   Kat F.

   Source: MoveAdvisor

   11 Sep 2015Paid $5,000

   Highly recommended. Yes we are serious.

   Okay, so the move wasn't perfect. The real test of a company's moral compass is how they treat you when something goes awry. We expected a litany of excuses, but instead we were treated with the utmost respect. Tiffany Coats, our contact at Sorensen, acted like the events had happened to members of her own family. She proactively stayed in contact (by phone as well as email) until every detail was sorted out. She was very professional and compassionate, and she was more than fair. Excellent resolution, offered in a very timely manner, with a personal touch. Highly recommended. .

3. R

   R S.

   Source: MoveAdvisor

   22 Apr 2013Paid $1,400

   Sorenson Moving and Storage.

   I was 110% pleased with this moving company and would use them again They were prompt and started to work as soon as they arrived at tmy house.  There was an elevator for delivery and this did not cause them any problem.  The movers were working the whole day and I did not even see them stop for lunch  They are very  clean and I was very please with the job.

4. G

   Glenna H.

   Source: MoveAdvisor

   17 Sep 2012Paid $12,881

   Many Thanks to a Great Company.

   Sorensen was excellent to work with and really helped me understand the process of moving to another state.   I really appreciated the efforts Sorensen made to satisfy my time frame. Everything worked beautifully for us.   In addition to their help, I cannot begin to say enough wonderful things about their crew who moved our belongings.   Sal and Eddie were amazing!    I have never seen two harder-working people in my life.  They arrived early and worked until the job was complete.    Not only did they take great care with our things, they helped ease my nerves and kept me calm during a very stressful time.   They were so kind and respectful to me and my children. In my opinion, they are true assets to the company!     Sal was so wonderful at explaining how things would work and Eddie did an amazing job packing our things. I don't know how I would have done this without their help and guidance.   I guess the most impressive part of the move was that they finished packing ahead of schedule in Frankfort and unloading ahead of schedule in Melbourne.  Many of our friends have moved and have had horrific experiences.   I am so glad our move was so easy and trouble-free.   Again, thank you Sorensen and your moving crew for all that you did for us.  If we ever move again, I know who I will call and recommend.  .

5. H

   Hughes

   Source: MoveAdvisor

   20 Aug 2012Paid $13,000

   Many Thanks.

   I just wanted to take the time to thank you so much for your help during our recent move to Melbourne, FL.   You were excellent to work with and really helped me understand the process of moving to another state.   I really appreciated the efforts you made to satisfy my time frame.   Everything worked beautifully for us.   In addition to your help, I cannot begin to say enough wonderful things about your crew who moved our belongings.   Sal and Eddie were amazing!    I have never seen two harder-working people in my life.  They arrived early and worked until the job was complete.    Not only did they take great care with our things, they helped ease my nerves and kept me calm during a very stressful situation. They were so kind and respectful to me and my children. In my opinion, they are true assets to your company!     Sal was so wonderful at explaining how things would work and Eddie did an amazing job packing our things. I don't know how I would have done this without their help and guidance.   I guess the most impressive part of the move was that they finished packing ahead of schedule in Frankfort and unloading ahead of schedule in Melbourne.  Many of our friends have moved and have had horrific experiences.   I am so glad our move was so easy and trouble-free.   Again, thank you and your moving crew for all that you did for us.  If we ever move again, I know who I will call and recommend.   Please forward this to the President of your company.   I want you, Sal and Eddie to be recognized for doing such great work!

6. W

   William A.

   Source: MoveAdvisor

   17 Aug 2012Paid $425

   Sorensen/allied movers.

   These guys were great came early loaded everything in record time. rolled out carpet over house carpet, wrapped everything, disassembled and assembled everything. record time saved 2 hours off the quted rate very professional, will refer everybody I know to them. Willie.

7. S

   Sharon D.

   Source: MoveAdvisor

   13 Jul 2012Paid $750

   Movers.

   My experience was a local move using only Sorenson, however we were cleaning up a mess left by another moving company.  The move included several locations, emptying storage units, sorting, organizing, re-storing or transporting boxes, and furniture..It could have been utter chaos and very frustrating, but the crew sent by Sorenson was on time, courteous, great attitude, very professional and helpful.  I actually ended the day smiling instead of wanting to rip out my hair.  I would defnintely recommend this company, and I would certainly use them again.

8. D

   Dani I.

   Source: MoveAdvisor · Orlando, FL

   3 Mar 20234-bedroomPaid $1,000

   Very SLOPPY job!

   My family had the unfortunate experience of working with this moving company as it came recommended by our realtor. It was an incredibly easy move from one house to another in the same complex and it included only several pieces of furniture as we moved the smaller items. My issues were: - the moving crew arrived late with no warning / were slightly disorganized - I had inquired into shoe covers in my new home the day before, but the crew didn't have any so some of them were walking around on our brand new carpet with shoes on. - I'm not even sure how you can do this, but for less than 2 min truck ride from one house to the next, they broke the leg of our dresser, so this item became almost unusable. - they broke my husbada's bookshelf (it somehow split open) - when moving furniture to the second floor, they dinged our brand new wall and made a hole. One of the crew members tried to fill it in, but even with that it looks off as the color is not the same. Overall - very SLOPPY job for a such an easy move. Then I had the unfortunate experience of dealing with their customer service, Justyn Cole - in their bus dev group. He was utterly unprofessional, not understanding and definitely not accommodating. If you can avoid this company, definitely do! Not worth the money, hassle and negative experience!

9. K

   K S.

   Source: MoveAdvisor

   14 Dec 2016Paid $17,000

   Claims.

   I have moved many times in the last 20 years with Sorensen Moving and Storage and have always had a good experience until this last move, which was from TN to Florida in June 2015. The crew did a great job, showed up on time and finished all the packing and loading in one day. My belongings were moved into Sorensen's “climate controlled” warehouse in Melbourne, FL.During the year that my items were in storage, I once paid for warehouse access to remove a few unboxed items. I discovered that there were a few items in my crates that did not belong to me. So I told the warehouse employee to remove those items because someone will be looking for them. In September 2016, they delivered my belongings to my new home. They also tried to deliver someone else's belongings, including a sofa, shoes, and some other items, and I refused them. After unpacking, I realized I was missing some things (coats, clothes, some tools, lawn equipment, and some small kitchen appliances), which I can only imagine were delivered to someone else. I also discovered molded lamp shades and books stuck together and mildewed (climate-control?) Additionally, I found that several pieces of my furniture were dirty and/or damaged (ie., my buffet had a broken leg, gouges in the top, and blue moving blankets stuck into the stain). I took photos of the damage, as did the delivery crew. When I told Sorensen all of this, the claim processor sent me a claim form and told me that my claim would be processed in 30 days. I submitted my claim, after which they sent a furniture repair man out to assess the damage. Without discussing anything with me, he told Sorensen that most of the damage was old and predated the move, which is not true. Since then, I have called a number of times to try to find out the status of my claim. Initially, I was told by the claim processor that she had to get help because she had never seen a claim with so many missing items. After not hearing anything for a while, I left a message with the office manager, and then later with the owner asking for assistance with my claim. I was afraid that the “trail” for my missing items was growing cold. A couple of weeks later, the dispatcher called and rudely told me that I needed to stop calling and harassing them, and that if I “behaved” he would send me the reimbursement for the cleaning of my two sofas, and he would repair two pieces of furniture, and he might compensate me in some way for the lost items. He told me he would have it settled and off his desk by the 15 of November. I have heard nothing since. Here it is mid December, and I still have not heard anything. I share this experience to warn others not to do business with this company.

10. D

    David K.

    Source: MoveAdvisor

    26 Apr 2016Paid $4,000

    Terrible Company.

    Beware of the insurance coverage! This company is extremely deceitful, they marked every piece of furniture I have as badly worn, scratched, or dented. Of course all my furniture is not damaged and some pieces were even brand new. Then use this as an excuse to not honor your claim because (they say it was damaged before it was shipped) The sheet is every hard to read and with the stress of moving I missed this and foolishly signed. I only had three things damaged (not a big claim at all) and they flat out refused to do anything. They even forgot my safe at the house and had to send it via FedEx. When it arrived it was badly damaged. I called as soon as I received the package and they indicated they would cover it. When the claim was submitted they told me FedEx would have to handle it. This is a very shady company! Its a shame.. Be careful hiring them!!