Southern Guarantee Moving and Storage

Reviews

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1. S

   Steven H.

   Source: MoveAdvisor · Bailey Island, ME to Fort Worth, TX

   23 Dec 20222-bedroomPaid $5,263

   Fast experience

   I wouldn't think twice about using Southern Guarantee Moving for my upcoming move. David was excellent! They carefully handled my delicate electronics, computer, TV, and monitors. They were very polite, too! Although moving can be difficult, they made it simple!

2. S

   Sean C.

   Source: MoveAdvisor · Grand Cane, LA to Sacramento, CA

   19 Dec 20222-bedroomPaid $3,765

   Great job

   Overall, the team gelled nicely and enjoyed themselves immensely. They were not only kind and willing to provide a hand, but they were also experts in their field. We can tell that this car has been well cared for because it practically looks brand new. The reassurance that Southern Guarantee Moving upholds these ideals has been invaluable to me.

3. R

   Robert S.

   Source: MoveAdvisor · Dana Point, CA to Ashburn, VA

   5 Dec 20222-bedroomPaid $4,500

   Great service

   The guys were punctual and ready to get started. So friendly, respectful, and hardworking. The pricing is upfront and overall lower than most. I will update after the next move, which I disagree with will be incredible!

4. S

   Salman Z.

   Source: MoveAdvisor · San Jose, CA to Dallas, TX

   29 Apr 20233-bedroomPaid $1,700

   Get additional $300 discount when booked with Southern Guarantee Co

   If your moving estimate is more than $1700, CONTACT ME, I can guarantee make you save additional $300. This is valid for anywhere within the North America especially for long distance moves. Contact me for further details

5. P

   Pritam J.

   Source: MoveAdvisor · Jonesboro, AR to Jonesboro, IL

   18 Sep 20233-bedroomPaid $7,500

   Moving from Arkansas to Chicago

   Worst moving company, Every single person working at this place is fraud, they are not even a moving company and I only came to know when [NAME EDIT] who is basically a goon from "Platinum shipping" called us but by then we had paid Initial deposit which was non refundable, [NAME EDIT] only took couple times saying that he don't have enough space to fit all our stuff and we need to pay more, we refused , he had no packing material no boxes NOTHING, he wanted CASH NO CARD and Southern don't tell you this so in middle of all my husband had to run to ATM to get money and he left with 25% of our stuff, we had to find the local mover who was a life saver , [NAME EDIT] broke our washer too, Southern Guarantee should be out of business. NEVER EVER HIRE ANY MOVER WHO GIVES ESTIMATE OVER THE PHONE, FIND LOCAL

6. L

   Lori A.

   Source: MoveAdvisor · Pflugerville, TX to Jefferson City, TN

   15 May 20233-bedroomPaid $12,000

   Theives, Liars, Crooks.

   To start, this isn't a moving company, it's a brokerage. They sell your move. After charging big money to make a bid firm, they don't stop the actual movers from ignoring that and extorting more cash out of you. There's NO COVERAGE for damage regardless of what they tell you. They will jerk you around, send you to several different claim companies, none of which are actually insurance companies and none of which can get you paid. This is before the actual movers also screw you over in this fashion. Suing in Florida is a waste, you'll never collect. Put these crooks out of business. They disassembled my $2700 refrigerator for NO Reason (it comes out of the house without this) AND then lost half the parts and left it in pieces in my basement. This is now a total loss. I figure I'm out easily $14K between overcharges, damage, and lost items

7. V

   Virginia L.

   Source: MoveAdvisor · Arlington, VA

   1 Apr 20231-bedroomPaid $15,000

   BE AWARE | SCAM-BASED MOVING BROKER COMPANY

   If I could give a 0 and guarantee NO ONE else would EVER go through the experience that I have, I would. BE AWARE OF SOUTHERN GUARANTEE AND THEIR FRAUDULENT PRACTICES. And before I go any further, let me be clear that I have evidence, witnesses, and the traumatic physical and mental scars to bear of all that I will say, REGARDLESS of their response which may follow this review. First of all, this company should be put out of business, if not by the FTC, DOT, FBI, then by WE, the people. I felt comfortable going with this company in a move from VA and believing they were ethical, patriotic, honest, and safe; through the process of engaging them, a representative recognized my name from a DoD foreign service PCS just a few years prior. THEY ARE NOT. Their federal contract with DoD should be pulled and all licenses to do business revoked for federal and interstate domestic moves, as I experienced every violation in federal law concerning this company and their unethical partnership with Sala Moving. Let’s start with “Southern Guarantee Moving”, an oxymoron if ever I’ve encountered one. Their “guarantee” is to guarantee you fraud and fleecing, then wipe their hands of you after claiming and presenting themselves to be actual movers with a large fleet to accomplish your move and any tasking. NOT SO. THEY ARE MOVING BROKERS who do not identify themselves as such and con you out of 1000s of dollars to do what you can do: pick up a phone and coordinate your own move with an actual moving company that can and will accomplish what you want and need for an actual, legitimate price for time, material, and services rendered. When you start to engage with them, they clearly appear to be on the level, asking all the right questions, ensuring all: packers, boxes down to the kind for different types of items, packing materials, items room by room, size. I spent two hours on the phone going through all with the first rep reassuring me of smooth sailing and even discounts. During the call, I started getting a ton of text messages, including one from a person asking moving questions and claiming to be my mover. I questioned this with SG and the rep told me to ignore these texts and emails, that they were companies trying to steal their business because my name had entered the DOT database. SG finished the booking and transferred me to accounts for payment. I was at peace and grateful for what I thought a blessing, but I soon discovered the devil in disguise. A few days later, I received a call from their QC department (not actually a QC by his own words), meanwhile continuing to get messages from this other guy and trying to get my intake person on the phone to clarify these claims. What came out of this call truly made me uneasy. After reviewing everything requested, I was told I needed a greater number of boxes, clothes hanging boxes weren’t included in the agreement after discussing with the first rep, on top of numerous additional discrepancies between the two SG reps. Bottom line, that conversation ended with a readjustment of the “deposit” owed for moving which had to be paid by ACH (you only have 2 days to dispute and have a fighting chance to get your money back) in less than 24 hours or the move would be canceled. At NO time did anyone rep of SG ever say or allude to being a broker, tell me their “fleet” was actually third-party movers with their own set of rules, charges, negotiations, etc., or reveal the name of another company scheduled to move me. I started putting two and two together and pressing their customer service for answers. A customer service rep and his supervisor finally admitted all (except the additional charges) and the supervisor reassured me all would be well, apologized for the lacking behavior in communication (finally called me days before the move) by the foreman of this third-party company (sighting an excuse that they were foreigners and that was their way!). I discovered these additional charges when they showed up end of business, a day early, claiming my 1 bedroom/den would cost a minimum $12,000 to move! I immediately contacted Southern Guarantee for assistance to which holding phone games were played, false empathy from the rep claiming disbelief wanting to help, Sala Moving called and spoke with their SG POC while I was on the phone, then we spoke together. It was clear they were all complicit and in the scam. The supervisor finally came on and stated SG was washing their hands and that I had to deal with the 3rd party now threatening to leave my things unless we paid half in cash then; hostage situation for cash balance & sig before delivery w/ doc ref 30 days to pay. Sala was only a moving company not packers, had no boxes, no packing material, no tools. I had to leave my place, run ATM to ATM, plead with my banks to increase the withdrawal limit, spend $300 for boxes and a drill to take furniture apart, and get back to pack my own stuff! So much more but out of room..

8. M

   Mike M.

   Source: MoveAdvisor · Santa Rosa Beach, FL to Avondale, AZ

   7 Mar 20233-bedroomPaid $3,000

   Do not give them your money!

   Absolute scam company! They lie through their teeth, not one trustworthy person affiliated with this company. They’ll show up and try to get you to sign a new contract that will be way more than what they originally quoted. Stay away from these scumbags.

9. T

   Ted K.

   Source: MoveAdvisor · Sealy, TX to Danville, KY

   3 Mar 20232-bedroomPaid $3,500

   DO NOT USE THIS COMPANY

   Scam scam scam scam. They will make everything sound great to get the "non-refundable" deposit from you and go over inventory but I promise you when the ACTUAL movers show up they will say you need more space than what was allotted and your price will rise significantly. Just one example I had my lawnmower on my estimate and then the movers got there and added 500 dollars JUST TO DEAL WITH THE MOWER. Mind you this is after they were 24 hours late on arrival. Do not use this company for any reason. DONT DO IT.

10. C

    Cheryl J.

    Source: MoveAdvisor · Belleville, MI

    22 Feb 20234+ bedroomPaid $18,000

    Buyer beware!

    I applied for this broker, I spoke with a consultant, Bret, who said he was a moving coordinator. I described to him my house and belonging not only in my home but my storage and my need to move from Michigan to Florida. He said he understood the space I needed and quoted me 500 cubic feet would be more than enough. Then he called back a week before moving and stated we should upgrade to 800 cubic feet, knowing what I described to him would not fit in the previous space and not this upgrade space. The initial cost was $1513 down payment (half of cost) then called for an additional $1,161 more to do an inventory they never did. When the driver arrived they said this would not fit, and the truck was too small that they were told to bring by Southern Guaranteed Movers. This was the space told to them by Bret who never scheduled an inventory. The actual movers charged me an additional $15,000, now the movers wanted $15,000 I had to shut down my bank accounts to recover money, and not be charged $1161 by the broker, Bret co., that wanted more money the day before the movers got there. The movers arrived early due to a snow storm or else we would never have known until the broker got all their money and disappeared. They no longer answer their phones and state I don’t have 24 hours to cancel a contract with them. They refuse to refund my money, even though I paid them and the movers all of their costs which I should not have been responsible for. They told me my storage would be $368 a month, now the storage company (blue ridge) is demanding $3000 a month($100 a day).