Starline Vanlines LLC

Reviews

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1. S

   Shonte B.

   Source: MoveAdvisor · Eastpointe, MI to Marietta, GA

   4 May 20251-bedroomPaid $3,016

   Horrible

   Pleas please do not use this company. I should have believed the reviews . Talk to Kevin from starline who promise me the weren’t a broker and my things would be delivered within 3-4 business days quotes me 1700 remind ya I have no furniture but a dining room table a headboard and two dressers I had about 36 boxes. When the quality insurance lady called, I told her exactly what I had. She told me it wasn’t enough room and I had to pay in an additional four $400.. Then when the The subcontractor showed up they told me it wasn’t enough space and altogether that my total was gonna be 3100 and then add insult to injury they told me my things wouldn’t be delivered to me until the following Saturday, which is a whole new month. Unfortunately, I agree because I I had a flight in the morning and I had no one else to move my things. Fast-forward to Saturday I still do not have my items. I got no call no email. I had to reach out to customer service so many times. Customer service is a joke. They’re super rude. Even the subcontractors are rude. Sabillon brothers were the subcontractors I told him I was getting a lawyer he said u can get Donald trump for all I care. Rude unprofessional people. I’m going on 12 days with no belongings but was promised multiple times and multiple calls that I will have my things by Saturday morning. I have already found a complaint with BBB and I’m gonna reach out to the transportation department as well because this is unacceptable I asked for a copy of my bill of landing and they told me that they can send screenshots of it. They didn’t have a copy of my sign contract, unprofessional this is not a legitimate company and it needs to be shut down . Moving is already a stressful time and to have a company take advantage of it is insane, but like I said, I’m still waiting on my belongings so there’s no telling what the state of my belongings are in. The subcontractor sabillon brother were rude I told them I’m the customer and you guys are delaying me I took off from work to accept my belonging as promise and they felled to deliver. Now there saying Sunday or Monday. We shall see . I can’t wait until this is over I’ll def be reaching out to a lawyer for Breech of contract. And I would like all of the phone calls because I know they were recorded, and I was promised so much and receive nothing. O and let me not forget how they promise to pickup between 4-6 pm and didn’t arrive until 1 am in the morning

2. J

   Jodine D.

   Source: MoveAdvisor · Brooklyn, NY to Atlanta, GA

   6 Mar 20251-bedroomPaid $5,858

   DO NOT USE STARLINE VANLINES – Worst Moving Experience Ever! Read mor

   DO NOT USE STARLINE VANLINES – Worst Moving Experience Ever! If you’re considering Starline Van Lines, DO NOT DO IT! My move from Brooklyn, NY, to Atlanta, GA, was a complete nightmare from start to finish. They misled me, overcharged me, outsourced my move to unknown third parties, and provided horrendous customer service. Bait and Switch Pricing I initially agreed to a price of $3,862.68 after being reassured my move would be handled professionally and delivered on time. At the last minute, they claimed my inventory required more space and forced me to pay an extra $750 deposit. But that wasn’t the end of their shady pricing tactics. On December 23, 2024, a completely different company, Top Rated Moving Van Lines, showed up instead of Starline. They demanded I sign blank documents and later claimed I had exceeded the estimated square footage. If I wanted my belongings loaded, I had no choice but to pay another $1,995.92 in cash via Zelle. At this point, the cost had more than doubled from my original quote. This is blatant fraud! Delivery Delays & Lies I was promised my belongings would arrive by Christmas, but after endless calls and emails, I kept receiving different dates. Then, a driver from yet another random company, One Stop Relocation, told me I wouldn’t receive my things until January 4 or 5, 2025. Now, I am being forced to pay ANOTHER $1,995 in cash upon delivery – with no guarantees my items are even intact! Disgraceful Customer Service The few times I managed to reach a customer service rep, I was accused of lying and treated with zero professionalism. I left voicemails, sent emails, and followed up multiple times—only to be ignored. Jacob, the original representative, was nowhere to be found after they took my money. Final Warning – Stay FAR Away! This company operates unethically and preys on customers with deceptive pricing, hidden fees, and third-party subcontractors. I am now filing complaints with the Better Business Bureau, the Department of Transportation, and other consumer protection agencies. SAVE YOURSELF THE NIGHTMARE – DO NOT USE STARLINE VANLINES!

3. G

   Gary S.

   Source: MoveAdvisor · Bronx, NY to Virginia Beach, VA

   4 Feb 20251-bedroomPaid $6,000

   Scammers

   They say they are a moving company when they are contractors contracting work out to other people who scam you and are not accountable for damages and missing items. They say they work for owner who a veteran who scams other veterans thinking you are getting a bargain, not to be trusted look over the BBB accredited report.

4. B

   Brooke J.

   Source: MoveAdvisor · Los Angeles, CA to Iowa Falls, IA

   23 Jan 20251-bedroomPaid $3,800

   Terrible people at a terrible company

   Starline Van Lines, and a guy named Peter specifically (I won't use his last name but please be wary of any Peter you speak with), are scam artists. I spoke with Peter for over an hour to book my move last summer, and he assured me they could stay within my budget. He sent me an itemized document saying how many boxes and what furniture would fit within the space allotted for my move. When the actual company showed up (a subcontractor, as Starline is just a middleman), the ultimate costs ended up being nearly twice as much as what I was quoted, despite the actual amount of stuff I was moving being smaller than what was on the document Peter sent me. The man who decided that I had too much stuff for the allotted space (and increased my price) was literally just eyeballing it - which either means he was making up numbers, that Peter is totally incompetent at his job, and/or the whole thing is a scam designed to take advantage of people during one of the most stress-inducing life events. I couldn't get ahold of Peter on the day of the move because it was a Sunday, and he had only given me his direct line and not a weekend-available customer service line (and I was too stressed from arguing with the mover to think straight). When I tried to contact Peter several times in the days following, he never returned my calls or answered my emails. I have not heard from him at all. TLDR: Terrible people, terrible company.

5. N

   Nathalie C.

   Source: MoveAdvisor · Houston, TX to Denver, CO

   2 Dec 2024Partial movePaid $4,200

   Blatantly Lied To Me

   They are just a brokerage company that will say anything to get you to sign a contract. I explained in the estimate that I had a 10x10x8 storage unit that I hadn't seen in years, and was going to clean out a week before the move. Star Line told me the best thing to do was estimate high at the full 10x10x8 unit, and I was promised that I would only be charged for the actual cubic feet I used in my move. That way I would end up owing less upon drop-off than the original quote I was given. The week prior, I asked about adjusting the estimate based on images, and never received a response. The day before pick up, I call and ask about changing the amount and was told that it was done at the pick up. Day of the pick up, I have a bill of lading from another company with an 800cuft minimum. I tell that company, "no, this is wrong, I have way less" but because Star Lines sold them an 800cuft minimum, it cannot be adjusted. I call Star Line and they tell me to just sign the contract and that they will make it right later. After WEEKS of promised phone calls going unreturned and a lot of "it's adjusted after this," or "we haven't heard from the new company about that," I'm told by Star Lines that because I signed the other company's bill of lading (at Star Line's direction, mind you) that there was nothing they could do and I had to pay the full fee. They refuse to take any accountability, and told me to talk to the new company. The new company didn't lie to me - Star Line did. Star Line every time I spoke to them kept saying, "don't stress, we'll fix it," until they came back with "too bad, sorry." I had to pay for the full 800cu ft. At no point were they on my side, and no one would take accountability for telling me lies.

6. D

   Dianne P.

   Source: MoveAdvisor · Elgin, ND to Kalispell, MT

   14 Oct 2024Partial movePaid $1,750

   I would leave a minus 5 star review if I could.

   Having never moved like this before I searched for movers and Starline Vanlines was the first to appear on consumeraffiars.com with good reviews, which I read. Thinking they were a Van Lines, I selected them to do business with. Beware!! They are only a broker and why would you need them when you can choose any Van Lines you would want. After signing the Starline contract I received a bill of lading from the moving company. Once I signed and Starline received their money, they did nothing more. This is absolutely the worst experience I have ever had in my life. The movers were late picking up my belongings and delivering; the movers didn't speak English; they increased the cost by 100cf while doing a visual walk through and demanded cash payment before they would load and unload and the worst is the unprofessional way they handled my items. They included many items I had not requested which increased my cost by $812 and most were just thrown into boxes, heavy items on top of breakable items. I could provide more detail. I filed a claim with them and they settled for $126 for damages which I have refused and filed again for $812 which they did pay along with the $126 after telling them I would be filing a claim with Federal Motor Carrier Safety Administration. Very unprofessional and Starline Vanlines should be held responsible for not vetting their carriers more. Also, why would this carrier be hauling a United Van Lines trailer when they were not United Van Lines? I spoke to a United Van Lines customer service rep and she said she had never heard of this carrier. Very deceptive. DO NOT USE THIS COMPANY. YOU DON'T NEED THEM.

7. D

   Debi R.

   Source: MoveAdvisor · Tampa, FL to Nashville, TN

   4 Sep 20242-bedroomPaid $7,300

   Long Distance Move From Florida to Tennessee

   It's too bad that I cant give them zero stars! They talk a really good game on the phone and make you feel like you will be taken care of but, in reality, they are just a broker and once they get their 50% up front they just walk away. They arrange your move with random and unprofessional carriers and then take no responsibility. When the actual carrier is completely unprofessional and doesn't perform, Starline says it's the carrier's issue and they can't help. They say it's not their problem when the carrier charges you extra, acts unprofessionally (the police had to be called!), damages your furniture and then leaves without it being assembled. If they take no responsibility, what did we pay them for? I really have nothing good to say about this company as we are still trying to get our furniture and possessions repaired and properly re-assembled.

8. D

   Debi P.

   Source: MoveAdvisor

   18 Jul 2024Partial movePaid $1,700

   Total scam . DO NOT USE THIS COMPANY

   After feeling super excited to have found such a competitive rate with a mover for a long distant trip. I was not expecting such poor, inconsiderate behavior from the company after all the misrepresentation. They sent text and pictures of a truck with individual stalls and assured me my items would not be removed during the process. I have moved across country several times and asked all the question around a Light load move that from my previous experience caused items to be broken or lost before. We were told we would have our items within 2 weeks, it would be kept separate from the other peoples items that were picked up along the way, that one person would be making the entire trip, no items would leave the truck and verified they would be able to deliver directly to my home. When the guys showed up with an enterprise truckI was shocked and cancelled on the spot. This was a total misrepresentation and the manager Fred was unresponsive after we spoke with him and provided all the documentation from his sale rep. Now one month later after not seeing my account credited we are being told there will be no refund due to the contract. One of complete false promises. DO NOT USE THIS COMPANY. THEY SHOULD BE SHUT DOWN.

9. G

   Glen M.

   Source: MoveAdvisor · Waxahachie, TX to Alamogordo, NM

   8 Jul 2024Partial movePaid $2,700

   RUN

   We hired Starline Van Lines and paid them $1700.00 as a deposit to move our fully loaded 20-ft shipping container to NM. We signed a contract for a total amount due of $2700.00. Two days before the scheduled 6/19/24 pickup date, the company doubled the price in the contract, and the next day we got a call from the person who was supposed to be moving our container to NM. He told us that they cannot and do not perform this service! We sent an email to the company asking them to refund the $1700.00, as well as cancel the bill of laden. Kevin, the person we had been talking to for close to a year, has suddenly vanished. All of our calls and messages are going unanswered. They have not responded to our requests, and still NO REFUND. BUYERS BEWARE!!! We are elderly and disabled and on a fixed income. I'm not sure if this is even a legitimate company. Unless you have a lot of money to throw away, I would look for another moving company!!!

10. K

    Kamra A.

    Source: MoveAdvisor · Reno, NV

    21 Jun 20243-bedroomPaid $1,800

    Starline Vanlines NEVER USE

    They won't let you post without giving a star, but I would give ZERO STARES. We booked them for a long-distance move from Washington, Reno. Everything went great till we got to the day of the move. Not only was the driver two hours late. When he came in, see what was to be moved. He stated he is a moving company, not a packing company. We had a contract saying they would wrap our TV and break down the beds and couches. But he told us that EVERYTHING had to be in boxes. It was not allowed to be in anything but that, and it would cost us an extra $4000. An extra $500.00 will be charged for the two TVs. When we questioned him, he became angry. We asked HIM to please wait for our property. Why did we get in contact with the office? He left with the truck. We could not reach anyone for three days and had to get U-Haul.