Suntrust Van Lines

Reviews

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1. C

   Christopher

   Source: MoveAdvisor

   27 Aug 2013Paid $1,326

   It was strong choice-for me.

   Suntrust Van Lines provided us with a wonderful moving experience. Our move took place in August and was consisted of a 3 bedroom home 9500 lbs and two vehicles transported from Florida State to Los-Angeles, California.Our family was very pleased with the service of the moving staff that serviced our move as well as the gentlemen that handled the transportation of our cars. I have had a few moves mostly international and would rate Suntrust van lines right at the top of best US moving companies.     The employee Marc was very friendly and he updated me on every move they made.We are very pleased at Suntrust Van Lines. Thanks a lot.

   Response from Suntrust Van Lines

   Thank you for your kind words Christopher, we are happy that you was pleased with our services. We value your business and I hope the family is enjoying your new location in your beautiful home.

2. R

   Rhysmichae

   Source: MoveAdvisor

   26 Jul 2013Paid $250

   We highly recommend Suntrust Van lines.

   All moving company’s websites are very similar  to each other and that makes it very difficult to choose the right one, I never give a way my phone or cell-phone when I need to get an estimate! But accidently I gave Suntrust Van Lines my cell-phone number. I realized that only after I got a phone call from Natalie…I’m so happy she called me, otherwise I most likely would have hired some other company.Natalie was so professional over the phone, and the quote she gave us was very detailed and very fair.I decided to hire them, Tina (my wife) decided to take over and called Natalie million times just to let her know how they have to be very careful with her family’s old dining set and not to forget to show up on time… (I’m just happy they didn’t drop us!)So finally, we moved about 2700 miles from FL to CA, Tina was there waiting for the crew to arrive in CA (which they did, on time), after all, everything went perfectly well and I can join my family in our new home.Every business can have few complaints, so I don’t really mind if the ratio is about 3/10,  that only shows that they are real, this company exceeded all of our expectations in every aspect, professionalism, pricing, communication.

   Response from Suntrust Van Lines

   Thank you for choosing us to move your priceless items. We understand that moving to another state is difficult on you and the family. We are very happy that you were pleased and we appreciate the trust that you put into our company. we hope all is well with you and your family in your new home.

3. R

   Rodney

   Source: MoveAdvisor

   22 Jul 2013Paid $3,000

   Awesome move!

   Beat my expectations! Humberto, Hans & Joe were amazing. Very professional team from start to finish. Suntrust is the moving company to hire. I received lots of quotes and spam from other companies. By spam I was told to not use a broker and to not use Suntrust but I trusted my gut and research and was not let down. One suggestion I would make to anyone moving is to know approximately how much space your belongings is going to take on the truck with any moving company. You are always asked to complete a items list but it does not ask you how big your items are, this is key to getting an accurate quote. Suntrust gave the best quote based off the information I provided but I did not provide the size of my items nor did they ask so my move was more than the initial over the phone quote because I took up more space than estimated on the truck. Nothing was damaged, everything was delivered and unpacked by professionals.

   Response from Suntrust Van Lines

   Thank you for your Kind words, we appreciate your business enjoy your new home.

4. K

   Kara R.

   Source: MoveAdvisor

   4 Jul 2013Paid $3,300

   Very Good Service.

   I was very satisfied with the service from SuntrustVanlines. Everything was done professionally and fast. Avi and Joe were very clean and very polite. They were careful with my stuff, both at the origin and the destination, making sure they didn’t damage anything. I will definitely use your service again, and I will recommend it.

   Response from Suntrust Van Lines

   Thank you for your kind words we are very happy that you were happy with our services.

5. J

   Jennifer G.

   Source: MoveAdvisor

   4 Apr 2013Paid $3,130

   Great Move!

   We’ve used Suntrust Van Lines before, and when the time came to move again, we knew just who to call. I’m happy to say they provided the same excellent service. They showed up on time, and were very skilled and professional when packing our boxes. I’d recommend them to anyone.

   Response from Suntrust Van Lines

   So sorry for the late response, Thank you for your kind words we truly appreciate your business. and I hope all is well with you in your new location.

6. K

   Karen

   Source: MoveAdvisor

   4 Apr 2013Paid $3,000

   Amazing Service!!

   The movers at Suntrust Van Lines were great! They were extremely professional and made sure that my furniture was moved without any kind of scratches or damages (I moved to another state!!)! The price was great also!! I highly recommend their services and will definitely use them in the future!    .

   Response from Suntrust Van Lines

   Thank you Karen for your kind words. We do Value your business here at Sun Trust Van Lines thank you for using us for all your moving needs.

7. V

   Vgc

   Source: MoveAdvisor

   8 Jul 2013Paid $2,000

   Not reliable.

   I am very  mixed about writing this review.  Although the furniture was not damaged in the move, many things went wrong.  First, the only reason I booked this company was because in they said the furniture would be delivered by June 11th.  My son was moving out to LA from Miami and starting a new job on the 13th-so it was perfect. It was picked up on June 2, 2013.  Ie ended up being approximately $500 more than the original estimate. Well, June 11 came and went- so did many days after that.  My son was sleeping on the floor- he finally went out to buy an air mattress as well as professional clothes since they were all packed in wardrobes in the moving van. More expenses that were not budgeted! My husband ended up driving to the warehouse up in North Miami to speak with a person, since no one would return our phone calls.  We kept getting promised that it was leaving Tuesday, then Thursday, etc. It finally left Miami.  Was told it would be delivered on Tuesday the 25th. My son asked to leave work early and they never came. They arrived on the 26th but couldn't unload because his furniture was in the front of the van and other moves were in front of it.  Why they went to him first is unclear to me.  They went back that evening with only one mover and wanted my son to help unload! The other mover was trying to get a flat fixed.  Again, strange and they weren't going to deduct this from the balance of the bill.  My son refused and made another moving date. They charged us $250 for a shuttle truck which was not used in the delivery, but they did refund the money so I was happy they followed through.  I would caution anyone using this company. .

8. J

   J T.

   Source: MoveAdvisor

   1 Dec 2015Paid $5,000

   They need to commit better to their goal of ruining lives.

   Sun Trust follows an interesting business model based on the Christopher Nolan film "The Prestige." The transaction takes place over three distinct acts: the Pledge, the Turn, and the Prestige. The Pledge is pretty obvious. Someone warm and friendly gives you a suspiciously low estimate to move all your life's belongings for you. It's very convincing because it comes with a NO HIDDEN COSTS (their all-caps, not mine) guarantee. In my case, the warm and friendly representative was Natalie, and I did my best to probe her on this guarantee. "Is there ANYTHING that could cause the charge to be higher than this estimae other than if I go over our agreed-upon square footage?" I asked. The answer was no. I couldn't find the catch! So I signed the papers, gave my credit card information, and then the magic began: Natalie disappeared, never to be heard from again. The next stage, the Turn, occurs when they arrive for pickup. Suddenly you learn the many inventive ways the document you signed can me reinterpreted to allow for new charges above and beyond what you were guaranteed in the NO HIDDEN FEES estimate. In my case it was over $800 for packing material they insisted upon above and beyond what I had already provided, and $300 for stairs that I had told them about prior to the estimate, but which wasn't included in it. It's a great lesson in how the trappings of society are by and large imaginary, and when a company has you utterly by the gonads—as in, you need to be moved out of your apartment by the end of the day and there's no time to hire anyone else—the notion of honesty or integrity disappears. But as Michael Caine intones in the movie, "making something disappear isn't enough. You have to bring it BACK." The tension of the final act is amplified by Sun Trust drawing it out. In my case, they did not complete the delivery for well over a month. Long enough to forget what life with possessions is like. It's like being homeless in your own home. I ruined the surprise a bit by calling Sun Trust to find out when my stuff would arrive, and threatening legal action when they refused to answer the phone. It wasn't a bluff—I had been talking with a lawyer, who let me know some surprising facts, like how legally Sun Trust could keep my things for 90 days (or, 78 more than their longest estimate) before I could do anything about it. Until then, they could continue to sit in a warehouse in Miami while Sun Trust waited for enough westbound business to make the trip worth their time. When the Prestige arrives, it's a little underwhelming. The possessions reappear different from before, sure. Some stuff is broken, with a laughably low reimbursement offer that is barely worth the ink you would exhaust filling out a form. Other things are missing, but after 5 weeks without possessions, who can really remember what was packed and what was left by the curb? Their notes aren't really detailed enough to know for sure. I thought I had a floor lamp that I really liked, but maybe it was all a dream from sleeping on the carpet of a dark room, wondering what it would look like when illuminated. And sure, there are last-minute fees that are icing on the cake. In my case, a shuttle fee because the movers they outsourced to couldn't fit their truck in my new apartment complex. It seemed like the sort of thing Natalie might have mentioned when I asked about anything that might come up, but not only was Natalie gone, Sun Trust was, too. The goons who delivered my stuff were contracted out and didn't give one fig what was said back when I was giving my money to some other group of goons, ages ago. But after all the slight of hand you've already been through, it lacks punch. Maybe replace my family photos with photoshopped duplicates where everyone has tiny eyes and snaggle teeth? Cover my furniture in itching powder? Deliver a video of using my cookware as a toilet but only after I've made a few meals with it? The treatment I received on the phone while I waited for them to deliver the possessions that they accepted money in agreement to deliver was pretty rough, the sort of disorienting runaround that feels vaguely like you're a detective in a movie trying to break a massive shadow conspiracy. It left me expecting something with real punch, not just the bar-none worst service I've ever received from a business full of greedy con artists. Have some showmanship, Sun Trust.

9. J

   James W.

   Source: MoveAdvisor

   30 Aug 2014Paid $3,900

   Worst Move In Our Lives - Crooks.

   This company has a license to steal and utilitizes that license to its advantage fully.  They can steal [which they did] and destroy items [which they did] without blinking an eye.  Our orginal price was for $1300 plus but ended up over $3900 with their "extra" charges.  I was guranteed they would delivery the items with their own people but this was untrue as they contarcted it to an independent.  When they had all the items supposedly packed and placed on the sidwalk outside the aptartment we were basically told I had to pay the price or they were leaving without the items. Mr. Kevin Levine, regestried owner, must surly enjoy the fruits of the items he views and never dellivers. I unfortunately retainted them to move my future wife from Inverness, FL to Newton, AL to be done on 31 August 2013.  They were to arrive for the packing, which I had arrange with them, at 11am but finally arrived at 7pm.  From then on it was a nightmare as she had to be out of her apartment by the next day.  They were to pack her china, crystal from the 17/1800's from England, valuable china tea pot collection and clothing [using wardrobe boxes which they didn't]. We paid extra for storage, as didn't take delivery for about 5 months, a their "bonded warehouse". Well they took her fur coats and bundled them up. placed them in bottom of boxes and plied other items on top which ruined them.  Suppose to wrap her tea pots but didn't. Upon delivery I was was charged an extra $250 because the delivering driver didn't want to back into my driveway.  The contractor brought the items in and basically piled the boxes and would not unpack them for our inspection because we were his 1st stop and he had to get to GA for the next one.  When they brought in the China Cabinet it was damaged with pice broken off.  I was told just to get a nail and hammer back on. Real professional !!  The new foam fusion mattress was missing and we were simply told they "forgot" to load it and it was noted on delivery bill. Bottom line of all the damages/missing items/false charges: charged for new boxes but actuallu they were used as had 2 other number stickers on them; no complete inventory list; no wardrobe boxes used; no bubble wrap around tee pots; missing 380 Tarus pistol [witness saw their employee with it]; no mattress; broken china cabinet; damaged/ruined fur coats; household dishes broken; valuable vase/statue broken; NO CHINA OR CRYSTAL DELIVERED AT ALL AS NOT ON INVENTORY LIST. I filed a claim for almost $10,000 in broken, damaged and missing items and found out we would recieve only $134 for everything and this included $60 for the new $585 mattress.  Unfortunately it's the under law which movers can work and we're screwed. Mr. Levine and his firm are nothig short of strong armed crooks using the law to enrich their lives at the expense of other fine folks. IF YOU GET ME DRIFT THEY SHOULD BE BARRED FROM THIS BUSINESS AND SHOULD NEVER UNDER ANY CIRCIMSTANCE BE USED !!

10. C

    C K.

    Source: MoveAdvisor

    6 Jun 2014Paid $1,900

    Nightmare Move.

    This company name changed three times during my dealings with them: Suntrust, D D Relocation, then Conway Moving.  I never knew who I was dealing with.  Wet and destroyed articles, brocken articles, and lost items.  Delivery 7 days late.  During packing, one of the movers was called away from my job (I was unaware).  This left one man to pack, stack and hand truck items down three floors.  The estimated time given to me on packing and loading wea 3 hours, it took a total of 12 hours!!  I paid for wordrobes for clothes.  My things were thrown into the bottom, none hung up, there were no closet poles in any of the wordrobes.  Most of my clothes were wet, wrinkled and smelled musty from laying around for 12 days in a box.  This company should not be "serving" anyone.  When I tried to reach a manager about my mover leaving my job, I was told because it was a Sunday, there was no one available. How this company got on Angie's list, I have no idea.  Save yourself stress when you move..do NOT hire these people.  I realize monetary compensation is probably a lost cause, but I would very much like to retrieve a black tote bag filled with generations of photos.  This bag would be of no use to anyone but me.  I will be filing a claim, but it would have been a nice customer service gesture if someone could have just checked with Vince, the driver, to see if it could be located.  All I was told was to "go file a claim"..which I will!        .