Top Priority Moving & Storage

Reviews

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1. T

   Timothy F.

   Source: MoveAdvisor

   27 May 2013Paid $1,000

   Worst moving company ive ever dealt with.

   Prior to booking I asked Tammy, my sales rep  how long it would be before my stuff arrived. she advised that it would take 3-5 business days. it is now 2 weeks after the pickup date and my stuff is nowhere to be found. when I called the company they would tell me they were going to call the driver and find out where he is and call me back. I have yet to receive a call back. this is the worst and most unproffessional movers ive ever dealt with. additionally they try to nickel and dime you on every little thing they can when they arrive at your door step.

2. N

   Navin

   Source: MoveAdvisor

   10 May 2013Paid $1,550

   Don't Go with.

   This Movers will give one estimate and collect additional money after your things moved in to truck. They won't give you No if item loaded into truck. Now I am facing billing issue I am chasing for my receipt   Rethink before using their service  .

   Response from Top Priority Moving & Storage

   The customer was picked up on April 27 and delivered on April 29 as they requested so we were not late. On the pickup and delivery all customers have the option of filling out a questionnaire that reflects feedback on the experience with the company and he had nothing but positive things to say from start to finish.The customer wrote this review out of spite. He wanted a receipt for payment of his move which was provided to him. He said the amount was wrong because he claimed to pay more than what was on the receipt. The customer was charged for a long carry fee and was given a separate receipt for that payment so we provided proof of everything that was charged. The customer called using a different name and asked us to change the paperwork to reflect the total combined price because he didn't want to submit the secondary receipt. We can not alter documents but told customer we will send him an updated quote so he can submit the new receipt to his company so he can be reimbursed by his company but he goes off the deep end and starts writing negative reviews about us after he himself said how well the move was and there was no problems. If he had called and provided his correct name when he made his request for the receipt this could of been resolved but we are not just going to give out customer's information to somebody that is not the customer or authorized in regards to the move. That is just common sense.He is being spiteful because of a receipt. SMH.

3. M

   Matt

   Source: MoveAdvisor

   6 May 2013Paid $4,400

   Do not use Top Priority Moving!

   I have moved several times in the last 8 years. This was by far the worst moving experience of my life. They quoted us at approximately $1,900 for our move from NJ to TX. We had a small two bedroom apartment and not a lot of furniture. The quote was based on cubic feet. The movers arrived 5 hours late on the pick up day. They said the truck wouldn't start. This caused us to lose $130 from our hotel booking that evening, because we couldn't leave on time. I called the customer service rep and told her the situation, and asked for some kind of discount to cover this loss that was incurred on our end due to their poor service. She said that the owner (Dave) would contact me. He has not. They loaded up all of our belongings and furniture and then the new cost was $4,400. I knew this was a scam, but what was I to do? They had all of our stuff in the truck already. I chose not to fight this one. Fast forward. We are now in our new home in Texas. We called customer service to ask when our belongings would arrive. They told us it would arrive "tomorrow". This was on Tuesday. They gave us the truck driver's number and told us to call him to ask the specific time. My wife called him. His name was Jonathan. He was rude and obnoxious when my wife asked what time he would arrive tomorrow. He snapped back telling her he wouldn't be there until Sunday and he didn't know what customer service was talking about. The truck arrives on Sunday. The driver gets out to assess the path to the apartment. It is a short walk into the building. We have an elevator and our apartment is located about 30-40 feet from the elevator. He immediately starts to tell us about all the extra fees that he has to charge us. He said (this is verbatim) "You expect me to carry up the elevator and all this way for free? You have to pay something extra." This time I fought it.  I got him to have his workers unload and bring eveything to our apartment without the extra fees. However he instructed his workers to bring our belongings up and leave it at the top of the elevator, and not bring it to our apartment.  At this point, my wife and I did most of the moving. They broke and damaged several items. See the pictures for just two examples. I would include many more, but I am only able to upload two photos with this review. And here is the finale. While the movers were bringing our things into our apartment. I took measurements of the space in the truck where our belongings were stored. It measured 8'3"(length), 5'9"(width), 10"(height). That's a total of 475.2 cubic feet. The estimate was for $3.50 per cubic foot. The total cost should have been $1,663.20. They charged me $4,400.  This is an honest and accurate review of our experience with Top Priority Moving and Storage. I have chosen not to call the owners and argue with them or attempt to get a refund. I think it is more effective for people to writ these types of reviews so other customers can learn who the bad companies are. Do not use Top Priority Moving and Storage.  I've learned that most moving companies operate this way. They sucker you in on a low estimate. Then they jack the final costs once you are in a position where you can't do anything (they have your belongings in their truck). Go with a reputable company.

   Response from Top Priority Moving & Storage

   We were not made aware of the problem until we saw this complaint because the customer didn't inform us. In regards to the damage all the customer had to do was file a claim and they will be compensated because the service included limited liability insurance coverage. The customer was charged for packing services which changed the price. On the contract it clearly states in writing all the additional fees including long carry so the customer is informed. The customer refused to pay the fee but the driver should have been more professional. Instead of running to the internet the customer could of just called us and the situation would of been handled much differently. We do apologize the delivery wasn't handled in a professional manner and the driver has been reprimanded and all drivers were reminded of our policies to avoid this situation from happening to any other customers.