Top Rate Moving

Reviews

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1. T

   Tony

   Source: MoveAdvisor · Smyrna, GA to Philadelphia, PA

   6 Nov 20172-bedroomPaid $3,200

   Commited obvious fraud.

   I hired Top Rate Moving and they recently moved my things. They gave me a quote for just over 850 SF. I had moved my things in a 17ft truck getting there (which was 800 CF) and I had only been there a year and not bought any new large items and got rid of things when we packed. So I figured that would be a fair estimate. Of course when they showed up (9pm which was 8 hours late) they said we had over the number of boxes and said it was 1100 sf. They said we had 20 extra boxes. I figured it was because they had tagged a box of stevia as a box etc. So I figured that it was going to work itself out when they put it in the truck. Well of course they still said we were over on CF. A this point it was 1 am so I just said fine figuring I would catch it on the other end. They also charged us $86 to purchase 1 BOX. They then took 3 weeks to deliver our things from GA to PA!! When they finally get it here I checked all of the boxes as they came in. Surprise surprise I was missing 20 boxes and it was numbers 1-20 in order. Its impossible to lose 20 boxes in order and we don't have anything missing. Also the driver that delivered it also said that it was exactly 800 CF. They clearly committed fraud. Of course calls and emails to the owner have gone unanswered. Do yourself a favor and stay far away from Top Rae Moving.

2. J

   Jibran

   Source: MoveAdvisor · Chicago, IL to White Plains, NY

   11 Aug 20171-bedroomPaid $1,600

   Lost TV!

   They lost my $600 smart TV. Then they lied about the estimated time for delivery. I called them repeatedly and they did not give me any idea of when I would receive my stuff. They charged me $50 extra to wrap the night stand with duct tape for safety and it was broken at delivery. There were some items missing from the night stand as well. After weeks of waiting, finally the driver called me just one hour before delivering my items; when I told him that I was at work, he literally threatened to leave my stuff on the street unattended or cost me $500 for every extra hour that I needed storage! They will not reimburse for the lost items I would not recommend this service to anyone.

3. M

   Maria

   Source: MoveAdvisor

   9 Aug 20171-bedroomPaid $2,000

   Do NOT hire them or "assurance van lines".

   I hired these movers several weeks ago and it's been almost two weeks since they picked up my stuff. They lied and said my stuff would be at my place by last Saturday just so they could get my money. Now I've heard nothing from them and there's no word on where my stuff is. Last I called the lady on the phone told me she has "no idea" where my stuff is. If these idiots don't return my stuff soon all in tact then I will sue them. Don't fall for this scam.

4. A

   Alex

   Source: MoveAdvisor · Louisville, KY to Columbia, MO

   2 Aug 20171-bedroomPaid $1,900

   Lost my table. Damaged my bed frame. Took forever. Probably lied.

   The actual moving guys seemed to know what they were doing. No one else did. I was told I'd get my stuff by July 2nd (4 days after they picked it up) and it didn't arrive for another 2 weeks. They probably lied to get the business, as they were contracted through Assurance Van Lines. The Assurance folks (who I realize may have been the ones lying to get the business, but they did drop the price a lot, so I'm guessing it was actually Top Rate Moving lying to them) said Top Rate Moving had a convenient route scheduled from Lexington to Kansas City and their dispatcher really wanted my business because my route was directly on the way. Then, Top Rate Moving, after picking up my stuff in Kentucky, turned around and shipped my stuff East to Georgia, held it in a warehouse and then shipped it West to me in Missouri — ridiculous. Plus, they lost my table and damaged my underbed drawers. For weeks, they couldn't give me any idea of when I'd get my stuff, until I got a call the day before from the driver. All of this actually did mess with real-life travel plans too, and I still don't have a kitchen table, more than a month after they picked up my stuff — they just lost it. If they just didn't lose my table, I wouldn't have even written this review, despite all the other things here. The only redeeming thing is the guys who actually picked up and dropped off my stuff were on their game, very attentive and had a mix of an experienced guy (fluent in English) and two really hardworking newer guys (not fluent, but worked hard to communicate with me despite that, which I greatly appreciated). I suspect the offloading and reloading at their Georgia warehouse was not done by these guys, causing the damage and the loss of my table. They do pick up their phone for customer service, but their hours are limited only to work-day during the week, so not very convenient if you work. They also put you on hold forever and a day after you call in. The biggest issue is when they do pick up, they still don't have any way to solve your problem and can't provide any information. I seriously never write negative reviews like this, but this experience has been sufficiently awful for me to do so. If they fully reimburse me for the table or deliver it to me, I'll post a better review or update this one. Still, if you have the choice, don't use Top Rate Moving and don't book through Assurance Van Lines either.

5. G

   Galaxzone

   Source: MoveAdvisor

   4 Jul 20171-bedroomPaid $2,000

   Worst service; nothing but thief!!

   At getting estimate quote from them, I listed exact number of items and each item dimension. I decided to go with them since the quote is way better than others. When they came pick-up and loaded in truck, cost went up for $500 saying volume increased for almost 80 sq cu from estimate without physical measurement; just eyeballing. Worst to come, they delivered (by other sub-contractor) after two weeks, two items missing, one of them is TV from the box; wrapped the mirror and glass top with their blue blanket and tapped around placed in box by steeling the TV. When I talked to them, giving excuses and avoiding the call; I felt I was just talking to wall for weeks no resolution.

6. D

   David N.

   Source: MoveAdvisor

   15 Jun 20174+ bedroomPaid $12,000

   Worst of the worst.

   This is the worst moving company I have ever worked with. 1) Don't believe their estimates. I spent 45 minutes on the phone describing the household goods and was quoted moving and storage costs of just under $8000. Despite deciding not to move any of the furniture in one of the bedrooms, the movers gave me a final quote of over $12,000! 2) The movers forgot to pack a number of items - dishes, garage items, pictures and other things that we had to take care of ourselves. 3) The head of the moving crew badgered us mercilessly for a $2000 tip for his crew, asking for post dated checks and has continued to harass us on the phone. 4) Now I am trying to get the furniture delivered to avoid their exorbitant storage costs, but they claim I have to call them back in a week in an attempt to pay an even higher storage fee. This company is a classic bait-and-switch scam. AVOID AT ALL COSTS!!

7. M

   Malinda L.

   Source: MoveAdvisor · Palm Harbor, FL to Columbus, OH

   11 May 20172-bedroomPaid $3,000

   Horrific movers!

   This move was a TERRIBLE experience. We moved from FL to OH and these movers are the WORST!! First they were 3.5 hours late. I had to change my flight home because they were so late and SLOW! When they finally arrived they accused me of having boxes that weren't on the contract and wanted more $. It took my husband to get involved to get that resolved. Our boxes were clearly listed on the contract. Our things were supposed to arrive 6 days later. It has been 14 days and I'm still waiting for my things!! They are supposed to be here today, but I haven't heard from anyone in 3 days! I took work off today, hoping that they show up. I wish I could give them 0 stars! The cherry on top. When you call with concerns NO ONE cares! How this company is still in business is a shock to me. Beware!! I just talked to the company. My furniture has yet to leave Florida. Unbelievable!

8. N

   Nikki L.

   Source: MoveAdvisor

   18 Apr 2017Paid $13,000

   Horrible company!

   Top rate movers contacted me when I was searching for movers to help me move from GA to VA. I told these people I was moving a 4 bedroom home and even went through every item I had. They gave me a quote and sent a truck TOO SMALL for my items, damaged multiple items and even lost items. They under bid, over charge, and use trucks too small even after an itemized list was made. Once they get to your home they have 2 rates they offer. Little do they tell you that the rate they lock you in at over the phone could be less if they quoted you a higher sq feet for your items. They quote you a low square footage at a higher price per square foot and that is what they charge you after they get to your home and you sign the paperwork. Don't use this company they are a rip off!!

9. K

   Kenneth W.

   Source: MoveAdvisor · Augusta, GA to Virginia Beach, VA

   10 Apr 20174-bedroomPaid $10,000

   Scam Alert!! 0 Stars!

   SCAM ALERT!! DO NOT USE!! SCAM ALERT SCAM ALERT!! They will quote you about $2,400 - $2,800 (They'll say you have about 600 cubic ft.) to move your entire house to another state. Then the movers will show up on moving day and tell you that actual have way more stuff (about 2,000 cubic ft). The company will make it sound like it's your fault for not knowing how much cubit feet you actually have (how many people speak in cubic feet besides movers??). This is a scam that gives the customer/mark an intial low quote based a low "cubic feet" estimate provided by the company. Here's the scam: They'll tell you over the phone that you have 600 cubic feet ( 600 x 4$ = $2,400 + tax). The lower the cubic feet, the more they charge per cubic feet. But then the movers will show up and act surprised and say that you have 2,000 cubic ft (2,000 x $4 = $8,000), knowing that you will not change you mind since the movers are already there and you've been planning to move on that day. SCAM ALERT!! Also, all your stuff probably will not fit on the truck. So they'll schedule yet another "move" for you and this time quote you at about 300 cubic ft. x $4 = $1,200. But again, the movers will show up and say that you actually have 700 cubic ft. (700 x $4 = $2,800). So they quote you a VERY low price just so that they can undercut the real moving companies, and then scam you once they show up and CHARGE YOU TWICE THE AMOUNT that a reputable moving company would have charges! They quoted us about $2,700, but in the end charged up almost $10,000..and STILL never moved all of our stuff, lost some of items they moved, broke other expensive items and scratched up the walls in our newly-built home. Then, they changed our delivery date on us to SUPERBOWL SUNDAY after we told them 3 TIMES that wanted it delivered on the previous Saturday (we believe the was retribution because we complained about them changing the price on us). After 8 weeks of them giving us the run around about losing our stuff, I said screw it, I'll just file a claim. Well, that part is even trickier (no emails, no faxes, only photos showing the entire item, mailed to them and then you wait even longer). So how do you send a photo of "missing items"?? RUN AWAY!! DO NOT GET SCAMMED LIKE WE DID!!