Touch of Class Movers

Reviews

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1. A

   Amani

   Source: MoveAdvisor · Torrance, CA to Sterling Heights, MI

   5 Feb 20181-bedroomPaid $2,000

   Touch of Trash.

   DON’T DO IT! These ppl canceled our move before our flight and left our young children out on the street Touch of Trash movers is the WORST moving company I have ever worked with, and that says a lot since i’ve moved 5 times in the past 10 years (across country and overseas). When I first contacted them I spoke to Suzie who was so overly sweet and helpful. I listed my items and she quoted me at 1500$ (it was a small move), then a few days later I called her and asked to make the move even smaller since we decided to donate some needed items to our church. She then quoted me at 1200$ The items were 10 medium boxes, 4 large boxes, two coaches, two tables, a bed, dresser and 2 mattress. I asked her the following questions before paying. 1) Can I put pillows, blankets, and stuffed animals on the couch (yes). 2) Can the movers come Thursday morning before our flight so our kids have somewhere to sleep the night before (yes) 3. Can I opt out of putting my mattress in a box and just have it wrapped (yes) So Tuesday they call and say the movers are coming first thing Wednesday morning and when I spoke to Suzie about why they are coming a day early she said there is nothing I can do about it. So I stayed quiet and booked a hotel room for my family and I. So Wednesday morning rolls around and the movers come. I explained to them that the items I want to take have decreased significantly. For example instead of 10 medium boxes I only have 2 and instead of 2 mattresses I now only have 1! So they look around and decide to add almost 1000$ more to my estimate. Even though the size has been reduced by over 25%. Also they said that putting the mattress in a box is mandatory. So I call the office and explain and the previously sweet and patient Suzie becomes hands down the most impatient and rude person i’ve ever spoke to. She claims that she never told me it was ok to put things on the couch, FYI later in the day her manager CONFIRMS after listening to the recorded calls that Suzie did actually say this. Suzie tells me that the estimate she gave me was based off standard sizes. I was really confused because a medium box is a medium box and I have EIGHT LESS than I previously stated. I told her that she totally scammed me, she gave me a nice estimate just to trap me and put my family and I in a situation where we have no choice but to pay. All she was doing is yelling and being rude so I decided to speak to her manger Kevrin. BIG MISTAKE! The manager was extremely unhelpful. She could have cared less about my issues and just cared about reading the agreement word for word. I asked her to listen to the recorded call, she then put me on hold and did so. This is the shocking part! She then comes back and confirms that Suzie did in fact tell me it was ok to put things on the couch and I don’t have to put the mattress in a box AND then she says they don’t want my business and refuses to ship our items. She was obviously scared that her stuff got caught lying. We asked to speak to the owner (Roy Erhardt) and she refused to let us speak to him or to provide his email address. Yup! 24 hours before our flight she canceled our move. I told her I have two young children that will have no place to live if we don’t get on that plane and we have no family to store our stuff with. She said its not her problem and hung the phone on my face. Please protect yourselves from this horrific excuse of a company. Also just to give you a better idea of our items, just 8 months ago we moved from MO to CA with double the amount of stuff we have now and we paid 1700. These ppl are total scammers! Listen to me and pretty much every other person on Yelp! My only other complaint is that yelp won’t let you give 0 stars!

2. T

   Tobias K.

   Source: MoveAdvisor · Los Angeles, CA to Alpharetta, GA

   30 Jan 20183-bedroomPaid $4,150

   Please please pay extra attention to your inventory list.

   Be super careful with their estimate and pay extra attention to your inventory list, be over accurate. My estimate grew from $4.1k to $23.5k, because I added a TV, two arm chairs, a lamp, 10 picture frames, 3 small cubes, a big box and app 20 more medium boxes - in total not more than 20% more in volume. I could not agree on the phone with their customer manager, who send them back home without our stuff. Very disappointing experience, after having really good experiences with other international moving companies for several job relocations.

3. R

   Roxanne

   Source: MoveAdvisor · San Pedro, CA

   26 Sep 20172-bedroomPaid $6,000

   Worst experience ever!!

   Horrible service, no accountability, no follow up. Paid way too much and ended up receiving 90% of my items damaged and wet and a day late. They work with contractors who are not professional and do not care. they say they will reassemble the furniture they disassembled- but that seems to be a scam. The pick up folks charge you for packaging and wrapping which as stated by the delivering driver is not the right packaging. My items looked like they were ready for the garbage. Also, they brought in someone else's items!! I paid almost 6k total which was more than twice as much as what was quoted. Get yourself a reputable professional company even if it cost more. Save yourself time, money and stress.

4. M

   Melissa

   Source: MoveAdvisor

   1 Aug 2017Partial movePaid $2,200

   Horrific Experience.

   Absolute worst moving experience of my life. Movers were supposed to come Thur, never showed up, supposed to then come Friday, never showed up, and then finally when they showed up on Sat morning, the original quote was under half what they quoted upon seeing what was needed to be moved. Although we gave them a detailed list, which he had in his hand. Then any piece of furniture they take, they charge an extra $80 because they "have to" wrap it. Even a small side table or shoe rack. Then they will not tell you where your stuff is, or when it will be delievered. They say usually 10 business days from the date you ask for, but there is a good chance (30% is what they will tell you) that it will longer than that, and by how much you may ask? They have no clue! I waited 20 extra days for my stuff to be deliverered, all while sleeping on a air mattress, and then they called the day before to tell me my stuff was being delivered the next morning at 7am, while I was on my only vacation of the summer 5 hours away, on day 2 of a 4 day trip meaning, I had to drive back in the middle of the night, and missed over half my vacation. And upon delivery more "fees" and since they already have all your money, they just want to add insult to injury and get a few more bucks out of you, when you are at your wits end. WORST EXPERIENCE. They are SCAM artists and ruined the exciting experience of moving for me. Use anyone else!

5. M

   Michelle

   Source: MoveAdvisor

   14 Jul 2017Partial movePaid $1,300

   Touch of Class Movers no-showed and never refunded my deposit.

   My husband set up moving service from California to Texas through Touch of Class Movers (TOCM). TOCM required a deposit to schedule the moving service so a 10% deposit was made 6/26/17 and the moving date/time was set for Friday, 6/30/17 between 9am-2pm. The movers never showed up and upon calling TOCM's phone number multiple times that day, we were only given excuses for delays in showing up. We were assured the movers were on their way, only delayed - citing parking issues with clients prior to us in the day. In their contract drawn up for their customers, the company claims that if they are not provided with sufficient parking for their trucks, that client will be skipped. If that's the case, I'm not sure why they would delay the rest of the day's clients for something like that. Then another excuse we were given another time we called was traffic. We were only told of the delays when WE called Touch of Class Movers. Never were we given any notice of this on TOCM's time. They finally told us that the movers would show up by 8pm and not to our surprise, they never showed. They also said that IF the movers did not show that night (how they would not know for sure, I do not know), the movers would call us Sunday (7/2/17) to arrange a time to pick up our furniture that day. No one called us. That Friday night after the movers bailed on us, we wrote an email to the person at TOCM that had been emailing us beforehand, telling them how disappointed we were in having our move to Texas delayed because of them and demanded a refund. According to the company's website, Touch of Class Movers is not open on weekends (a moving company not open on weekends - go figure). We waited to hear from them the following Monday (7/3/17) but we got no call or email back from them. My husband ended up reaching out to them AGAIN to inquire when we should expect our refund and not only did we NOT get a single apology, we were told we'd be receiving a refund within 2-3 business days and have yet to be refunded now well over a week later. I'm afraid I have been scammed by these people and am looking into having my entire credit card number changed because I don't trust these people with my information. I just wanted my money back (an apology would be nice, too) so I could move on with my life and scramble to find another moving company last-minute without missing the money I paid to Touch of Class Movers. I fear other people have been scammed by Touch of Class Movers as well. A complaint has been filed with the Better Business Bureau and I recommend everyone else who has been wronged by Touch of Class Movers do the same.

6. A

   Allison

   Source: MoveAdvisor

   10 Jul 20174-bedroomPaid $3,200

   Horrible move.

   I received a quote from Beau for our upcoming move from IL to FL. It was what we thought a great quote se we booked the move. After stating all of our furniture and being told that's a certain amount of cubic feet we were skeptical. I reached out to Beau numerous times worried that we definitely had way more than we were allotted in space, Beau assured me that he put it all in the system and we are fine with nothing to worry about. Moving day came and the foreman said here is your 892 cubic feet and we just laughed and said no way is our stuff fitting in there. After he started packing up and loading the truck the move cost then doubled and our worst nightmare had come true. my $3200 move now costs me $7700. Not only did the price double they are now holding my belongings hostage. I put on my paperwork for the first available date for delivery on 7/05/17. I never heard from dispatch the 24 hours before so I started calling in and was then told by the office manager that its a 5-10 period from that first date of delivery for your good to arrive. This company has loaded my house up on 06/28/17 and its 07/10/17 and I still have no furniture and not one single person can give me any information on when my stuff will be delivered. I would never recommend this company to anyone. They have terrible customer service and holds your things hostage for no reason.

7. L

   Lisa K.

   Source: MoveAdvisor · Cerritos, CA to Goodyear, AZ

   26 Jun 2017StudioPaid $2,100

   Do not use Touch of Class!

   I had several companies contact me regarding my move and I went with Touch of Xlaaa because the rep, Suzie, seemed friendly and honest. I was wrong. My final price doubled from the quote given and I was charged over $200 in tape! When I spoke to the office manager Catherine, all I basically got was that it was my fault. With the price and horrible customer service, I wouldn't recommend this company to my worst enemy. Pay the higher price and get a reputable moving company!