USA Logistics Moving

Reviews

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1. R

   Ronald V.

   Source: MoveAdvisor · Livermore, CA to Allen, TX

   10 Feb 20224+ bedroomPaid $25,000

   The worst experience ever

   TERRIBLE SCAMMERS!!!! Both of these companies are beyond terrible. It took months to get the paperwork from them and their office keep stalling. We hired Alliance to move us to Texas form San Francisco Bay area. We agreed on a price to move us, $12,500. They sent another moving company, USA logistics, Inc. in their place. The company loaded up one third of what we agreed on, doubled the price to$25,000, they got in their truck and ran like a bat out of hell with our belongings. When they arrived in Texas, there was broken TV's, dish's, furniture, torn paintings, and missing property that was stollen. About $20,000 in damages, stollen property and deceived on contract. They were holding our stuff hostage for the final payment of $5,000. We were not in the state to check everything out, had to have the Real estate agent let them in. The pictures below show a fraction of the damage and deceit.

2. K

   Kaci B.

   Source: MoveAdvisor · Winchester, CA to Kingsport, TN

   2 Feb 20221-bedroomPaid $4,200

   The worst experience ever

   Delivery was over 2 weeks late, they picked up in California and 1st stop Texas then a WAREHOUSE in Chicago. The customer service was rude and no help. Gave us a number for ‘John’ in Chicago, then another number for Mohammed, we finally received out things to find our brand new bbq grill crushed, my desk broken, boxes smashed. I’m beyond upset with this company, not to mention our quote was 4,200 then the people put everything on the truck and our new quote was 8,400. This company needs to be out of business like yesterday.

3. K

   Kathy W.

   Source: MoveAdvisor · Chandler, AZ to Lake Stevens, WA

   19 Jan 20222-bedroomPaid $5,000

   This is the worst company I’ve ever had

   This is the worst company I’ve ever had They stole several of my boxes broke a ton of furniture never ever ever use them they lie to you they steal from you

4. H

   Haleigh M.

   Source: MoveAdvisor · Manhattan Beach, CA to Charleston, SC

   6 Jan 20222-bedroomPaid $13,000

   SCAM COMPANY-They belong is prison!

   They don't even deserve the required 1 star. This company is by far the worst company I have ever come in contact with. I personally hired Alliance Movers and they subcontracted this company out. Not only did they charge us $9,000 MORE than the original price of $6k that we were quoted, they waited until all of our items were out on the street to inform us of this so that we had no other choice but to agree to it. Once they took our belongings, they continued to lie to us to tell us our items were scheduled to be shipped out the next day for 4 weeks. (if you ever talk to a customer service rep Lupe, just hang up. She is a miserable person and will only make the situation even more infuriating). Once we finally received our items, 6 weeks later after the latest date we gave them, EVERYTHING was destroyed or missing. Our bikes looked as if the truck ran over them and they were dragged behind the truck the entire way. They stole, and damaged everything! Absolute criminals. They all deserve to be in prison. We currently have an insurance claim against them but of course, we won't know if anything will be covered or rectified for MONTHS. They are an absolute nightmare of a situation. PLEASE DO NOT HIRE THEM!

5. P

   Pangmee V.

   Source: MoveAdvisor · Fresno, CA to Kansas City, KS

   28 Dec 20212-bedroomPaid $3,000

   WARNING DO NOT HIRE THE PEOPLE

   BEWARE! WORST MOVING COMPANY WE HAVE EVER EXPERIENCE! This company does not deserve even a single star rating!! First time ever using a moving company hoping that it will make my parents' move easy and less stressful. I started my search for a full service moving company who can help my elderly parents move out of State. We contracted our move with Capital City who is contracted with USA Logistics to complete our move. This whole process was supposed to be stress free, but, instead you're paying them to create a burden or stressor on yourself. The day of the move, USA Logistics was a no show, not just once, but twice, and didn't even call to communicate that they couldn't make the date and time they informed you they would be there. And when you call to check on status, their poor customer service is just unbelievably unprofessional. Staff will over-talk their customers, argue, and try to end every conversation with them being right. Literally, you can't finish a sentence before they interrupt you. "WE" the Customers are not their priority nor are we important to them (For sure, they don't value their customer, just our money) CS will give attitude if you ask too many questions, don't give straight answers to reasonable questions, and they won't vested any interest in answering your question nor will they find solutions for your concerns, but, instead, create new issues for you. It's almost like they enjoy seeing you suffer, frustrated, and upset. They don't have any empathy towards you or your concerns. On the third day the movers finally showed up late, telling us that the estimate will only allow 3 items and not all the items listed (which means the estimate is wrong and a lie to get you to pay more) For planning purposes, we specifically asked Capital City if they can have the mover be at the new place at a certain date to receive the items- This is also a LIE. USA Logistics have 10 days to deliver your items, but this is just a fake date USA Logistics provide their customer- They never intend to be there on this date you provide them. The truth is that they have 4 week even a month to get your items to you, and the actual date of delivery is at their discretion and not customer's request. Therefore, you can't plan when you need to be at your new place to accept your items, because delivery is unknown. This was especially hard, if you're moving out of State. Oh, and let's not forget to mention that they don't even have the courtesy to call you and let you, they couldn't deliver on the date of your request. And beware that due to Covid- your items will be touched by multiple people with no guidelines of any sanitary procedure in place to insure your belongings are disinfected from others belongings or from other people. We request for full service mover, but found out later that the moving company also have their own fees for assembly, placement, if movers have to wait they will charge a fee even though your deliver date is unknown, if your place does not have enough room for access they will charge you, if you have stairs they will charge, basically they will charge you for everything even though you've already paid for these services. As concerns continue to stack up with no real solution, we know that we have been ripped-off. On the day delivery, we were informed by another moving company out of State that they have our belongings for delivery. We were not informed that this company had our stuff as we were told USA Logistic will handle the move. Long story story, the other company hired by USA Logistic would not abide by the contract signed on the agreement. They refused to move our bedding to the top floor which we were entitled to. After much disagreement, they left without providing the full service we paid for. Complaint was made to USA logistics who informed us to hire someone to move our belongings and email them receipt for reimbursement. It's been over 3 months since I sent the receipt and yet, no reimbursement, just empty promises. DO NOT HIRE THE THE FRAUDULENT DISHONEST SCAMMERS!!!

6. R

   Rick N.

   Source: MoveAdvisor · San Diego, CA to Bozeman, MT

   4 Dec 20212-bedroomPaid $9,800

   Criminals!

   First. They are operating illegally! Google search their DOT # 1650518 or call the DOT They are not authorized! They hold your belongs hostage and extort you for more $! They need to be put out of business and brought up on criminal charges! If anyone reading this has had a similar experience with them please let me know. A class action suit could be pending! If you haven’t dealt with them… don’t!!!!!

7. K

   Kim H.

   Source: MoveAdvisor · Whittier, CA to Rogers, AR

   23 Nov 20213-bedroomPaid $6,988

   Pirates scamers DONT TRUST

   This company charged me $4,000 came to the house loaded half the truck and said oh no sorry we need more room than we expected I was charged another $2,000 they wouldn't tell me what Warehouse they took my belongings but by the time they got to my destination in Arkansas two months later truck arrives and the dark all my boxes were crushed and gone through all my jewelry was taken all my new clothes because I packed and bought new clothes to leave California and come to a cold state my shoes my Chenille robe my husband power tools and those were all DeWalt my Roomba my Dyson I am just sick I have never seen anybody break up and boxes and go through belongings they also stop documents from my file cabinet and what was not stolen was broken and missing I also got items and furniture that are not mine the company will be prosecuted this is no exaggeration check BBB lots of complain of same issues. Beware pirates

8. T

   Tonia U.

   Source: MoveAdvisor · Bakersfield, CA to Seattle, WA

   17 Nov 2021Partial movePaid $5,000

   Scam and extortion

   I booked Standard van lines and googled their reviews which were passable. Somehow these scammers showed instead. They were rude and dishonest. They had photos of my furniture and initially told me that it would fit with space left over. When they arrived, a day late, the driver told me I had only paid for a tiny space and that I needed to pay double to move my furniture. Then he told me to accept their terms or loose my deposit. My furniture was loaded on the 9th of October and I have not received it as of yet. It is now 35 days later. I am sleeping on a mat in my new home. I have called them times to get an update. They lied. I have been promised certain dates and flew home to meet them only to have 2 no shows. Today they call and demand I pay 300 for a shuttle to move my stuff from the moving truck into the shuttle and then to my apartment. When I refused to give them any more money because moving trucks come on to the property every day from other moving companies and don't require a shuttle to access the property. The property is so large that several trucks can fit here. Their reply was that they are not going to deliver my furniture unless I pay them. That is illegal and extortion. The driver has not even seen the property, but they declare that they use google maps. I would like to join a class action law suit against this company asI feel that they are unethical. I have a text message from the dispatcher saying I pay extra or they keep my belongings.

9. B

   Brian C.

   Source: MoveAdvisor

   15 Nov 20213-bedroomPaid $21,000

   It’s a scam!

   Avoid at all costs! Basically their scam is they quote a price for your estimated cubic feet and you pay a down payment. When the movers show up, they pack your stuff and set it in your driveway. That’s when the foreman will come up and give you the “bad news” that you are way over your estimated cubic feet and he will need more money. My initial estimate was somewhere around 1,700 cubic feet and then it somehow turned to 2,100 cubic feet (which of course costs thousands more). They know that have you at a disadvantage with all your stuff packed and have a set move-out date. But hey, even the driver said, “good luck going to another company because with so many people moving out of California, we can basically charge whatever we want”. Then they’ll take your stuff and put it in their storage facility where they will charge you way over what they quoted you for storage. Delivery is broken too. Even if you schedule a date ahead of time, the company will deliver your stuff “anywhere up to two weeks after your scheduled delivery date”. I will note on the day of delivery, the driver (who is subcontracted by the company) bought my stuff in an….[wait for it]…1,800 cubic feet truck that had ANOTHER delivery on it. Meaning, our stuff didn’t even take up the entire truck. See the scam? Once your stuff does arrive, you get to see how poorly they packed it. My wife and I unwisely made a decision to try to stay out of their way when they were packing our house so we stayed in the kitchen area. Bad decision. Everything in the kitchen was packed well with paper and packing materials but literally everything else was haphazardly thrown into a box with no packing material. Example: I was opening up picture boxes that were unwrapped and loose and the packers threw fragile electronic devices in the bottom. Needless to say, much of our stuff was broken. To add insult to injury, much of our stuff was missing too. When you deal with the company, they are rude and have a joke for insurance on your stuff. Bottom line-I was quoted 14K to move my stuff and by the time they were done scamming me, I was up to 21K. Best I can do here is vent my frustrations in hopes that others read this and avoid one the most expensive mistakes of my life. As a person who grew up with a father in the military and myself having been in the military, this is unequivocally the worst move I have ever experienced. See attached photos of their “professional packing” service.

10. U

    Upset C.

    Source: MoveAdvisor

    2 Nov 20211-bedroomPaid $100

    Can you say, "Class Action Lawsuit"?

    I've started the process of filing a class action lawsuit against this company. I'm looking for others who are willing to tell their stories. This could possibly get you any money back that you were scammed out of with damages. If I don't find you, you can write to me at k27t8a4j1@yahoo.com.