Verlys Pro Moving Labor

Reviews

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1. A

   Afshin A.

   Source: MoveAdvisor · Streamwood, IL

   14 Sep 2020Partial movePaid $175

   Untrustworthy.

   Hired them to move a refrigerator to my home and take the old refrigerator to my drive way. They came without proper tools, I shared my socket ranch set with them so they could remove the refrigerator doors, so it could fit through the door openings. After they finished the job, I paid them $175 moving fee plus $40 tip. They ended up stealing m socket ranch set too! I would not recommend these people since they are not trustworthy.

2. L

   Lee F.

   Source: MoveAdvisor · Washington, IL to Littleton, CO

   13 Sep 20203-bedroomPaid $275

   Awful Company.

   This was the worst experience I have ever had in moving. Every time I call I get a different person. Then I got a manager, christy who promised me I would not be charged. I was. Now she has no record of my move. Convenient. The jerk who was sent to my home destroyed a sewing table and did not tell me. He left furniture. Refused to stay over to finish. Scheduled for 3 movers, got 2. Charge the same. Argued with me as the homeowner then told me to call him following day and he would finish job for additional $275. This is a lying, unprofessional company who should not be in business. They ripped me off on the charges damage to my furniture some never made it on the truck. Do NOT use these losers. There are many people to have you move your things. Find someone else. I’m reporting them to the BBB and my bank for fraud.

3. J

   Jay R.

   Source: MoveAdvisor · Round Lake, IL

   12 Jul 20194-bedroomPaid $11,111

   They'll blow you off!!

   I booked the appointment weeks in advance. I received 2 confirmation calls the day prior. No one showed up. No one answered my dozen or so calls. No one responded to my voicemail or FB messages. They tried to get me to pre-pay with a credit card - seems like a big scam to me. Hire a real company.

4. R

   Ronnie J.

   Source: MoveAdvisor · Aurora, IL

   2 Apr 20193-bedroomPaid $1,000

   Horrible service scammers.

   They changed the company to try and hide. They are scammers. I would give zero stars if I could. They took $1,000 from me and didn’t show up. Do not use them.

5. M

   Marla K.

   Source: MoveAdvisor · Cheboygan, MI to Decatur, IL

   18 Jul 20184-bedroomPaid $3,300

   Scam Artists!! They’ll take your money and won’t show.

   DO NOT USE THIS COMPANY! I scheduled an out of state move from MI to IL. I paid my invoice in order to reserve the moving dates. The day before my move I tried to contact this company several times. I left several voicemails that weren't returned. I was sent a facebook message the day of my move stating the company temporarily closed down and I would be issued a refund in 7 to 10 business days. It has been nearly a month. The company has since changed their name from Verly’s Pro Moving Labor to Moving Labor Now and blocked me from their facebook page. I have filed complaints with the BBB and have an active dispute with my credit card company. None of my calls have been returned. I called the company today and they answered but when I discussed needing a refund the woman hung up on me and blocked my calls. I called from another number and she answered only to hang up when she realized it was me. Please share this and don't allow any one else to be scammed by this company.

6. B

   Brian

   Source: MoveAdvisor · Utica, IL

   5 Jul 20183-bedroomPaid $6,000

   Do Not Use Verlys.

   It is not very often that I post anything negative. But, given the multitude of damages and the lack of a professional response from Verlys Pro Moving Labor I feel compelled to warn all. Here’s the brief summary… Move scheduled over a month in advance for June 29th at 9am. Confirmed with them 1 week in advance. Truck, tools for furniture disassembly and shrink wrap were not provided, yet they said it would be. I had to scramble last minute to get a truck and we had to use our tools and labor to disassemble furniture. By the time we figured that out along with the mover’s arrival we did not start moving until 3 hours late at noon. The two movers they did send were nice guys, but by no stretch were they experienced “pro” movers. It was hot, they rushed and we have what you can see in the pictures. The employee said he was not scheduled to work and was called last minute, he then called his brother who did not work for Verlys to help him. Yet, when I called with concern she told me I had two of their most experienced movers. 1 year of experience for one and 1 day for the other. So that is your most experienced? To top that off, because they were not even supposed to work they had to leave by 6PM, guess when the appliances were put on the truck – yep we had to unload those ourselves. So back to the pictures… Several pieces of furniture damaged, holes in walls that were just painted and deep scratches in the hardwood floors. Conservative estimate: $5-6K worth of damage. Would John Verly the owner call to even discuss after several requests through his so called manager, no they would not. Instead, tried to play victim that I only paid the labor and not the remainder of their fee. In my opinion, Verlys Pro Moving Labor who operates under cash only with no agreement or contract has done so because it is NOT a legitimate moving service as portrayed on Facebook. To further that, they are most likely fully aware that if they were to operate in a legitimate manner they would be opening themselves for being liable for situations like ours. Moral of the story – DO NOT use Verlys Pro Moving Labor.

7. C

   Cece

   Source: MoveAdvisor · Chicago, IL to Oswego, IL

   14 Sep 20174-bedroomPaid $800

   Ran card Illegally - Double Charge.

   You charged me $800 for a service that I paid for almost 6 months ago now your not answering any calls or emails.You ran my card illegally.

8. W

   Wendy C.

   Source: MoveAdvisor

   16 Feb 2016Paid $250

   Did not provide service paid for.

   I hired Verlys to move an eliptical machine from one house to the basement of another house. When they arrived at the new house, they insisted that the machine would not fit down the stairs unless it was unassembled. I hired another company for $157 to unassemble the machine and move it down the stairs. They moved it WITHOUT TAKING IT APART. Contacted Verlys who asked for proof. I sent them documentation from the second moving company and they ignored my emails. Also did minor damage to 2 pieces of furniture they moved and put a dent in a stair. Read reviews on Yelp and BBB before hiring.

9. B

   Bill

   Source: MoveAdvisor

   9 Feb 2015Paid $150

   Horrible DO NOT HIRE.

   Our experience with Verlys Pro Moving Labor was absolutely atrocious! We hired them for 2 hours with two movers to help move one piece of furniture that was too heavy and awkward for my Dad, Brother and I to move. I rented a Uhaul truck specifically for this piece of furniture and this day. They were supposed to show up to our house in Wheaton at 10am on Sunday September 28. At 9pm the night prior, they called to confirm the address and start time. On the 28th, at 10:30am they weren’t there yet. My mom (who hired them without looking at their reviews prior) called them, they never answered her call. My brother called and the lady picked up right away, once he identified who he was, the lady said they would be there in 30 minutes. At 11:30, still no call, no show. They wouldn’t pick up my brother’s calls or my mom’s calls. I called (pretending to be a new potential client with a last minute request for movers) she said that the movers were finishing loading a coach into a truck in Chicago and they could be at my house in 45minutes. I then identified who I was and that they were already supposed to be at my house an hour and a half ago, the lady immediately angrily scuffed at me and hung up on me without saying a word. She then stopped answering my calls as well. My dad called and the lady was unapologetic and said they’d be at my house in 30 minutes. At 12:45, still no call no show, we called from yet a different number and told them not to bother showing up that we’ll do it ourselves. It was a complete waste of half a day waiting for this company. They have by FAR the worst customer service I've evere encountered. My mom chose to hire them since they were $100 cheaper than their competition. But you get what you pay for I guess. We will NEVER hire these people again! Don’t waste your time, and don’t waste your money, I promise you it’s not worth it!!

10. K

    Katelyn

    Source: MoveAdvisor

    22 Jan 2015Paid $175

    Horrible!

    Absolutely awful experience. When my movers did not show up at noon as reserved, no one called to inform me that they would be late. Trying to get an answer from the company was a nightmare, they didn't know where the movers were or what was going on. The woman at the headquarters was rude, unapologetic, and screened my phone calls since I kept calling trying to figure out what was going on. When I finally called from my boyfriends phone she picked up and still didn't know what was going on. The movers finally showed up five and a half hours late, explaining that the headquarters was a mess because the owner is currently in jail. And the guy said he didn't call because he just bought an $850 phone, " which he didn't want to break on a job" which apparently is a good reason not to call your customers. Due to the lack of communication and the movers showing up five and a half hours late, I was forced to rent my rental truck an extra day. When I asked the lady at headquarters about reimbursement, she said it was not their fault and threatened not to send the movers unless I paid up on the spot. She said she would talk to the manager and get back with me. She actually lied to me by saying she would talk with the manager, who the mover later told me was in jail every weekend for writing an ATV off his property. They also broke one of my kitchen table chairs and scratched up the table badly. When it came time to pay I explained to the movers that I had given my credit card number to the owner. The woman from the headquarters called me again and was very threatening. I explained to her that I had given my card to the gentleman who I made the reservation with, but she continued. I ended up giving the two movers cash, making them both sign and witness on a piece of paper that I paid in cash. I still have yet to be reimbursed for the extra rental day on my truck. Worst moving experience ever, I will never use them again and will adamantly recommend against using them to everyone I know.