Viking Moving and Storage

Reviews

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1. M

   M. M.

   Source: MoveAdvisor

   20 Jul 2011Paid $1,120

   Horrible Company, do Not Use!!

   I'm sorry to write such a long review, I usually try to keep it shorter, but there is so much to tell!! The good: They showed up during the times they said they would (well, just barely) The final amount I paid was less than what they quoted me and the price was very reasonable. The movers who picked up and dropped off my stuff were very friendly and moved quickly. They booked me at the last minute. The bad: Since the price of the move is based on weight, I had been told by their secretary, star, that when the movers came, they would load and weight my stuff, and then I would get a copy of the weigh slip. When the movers came, they said that was not their procedure, but that I would get an email with my weight. I called and e-mailed several times asking for the weight..2 weeks later after many excuses (our system is down, it is not our standard procedure to tell you the weight until the truck arrives to deliver, the weigh slip must have gotten lost) I received the weight via phone. But, I NEVER saw a weigh slip even on delivery!! The only reason I agreed to pay was because I was contracted to pay 80% of the quote so even if they were lying about the weight (which i'm pretty sure they were) I had to pay the 80% so I did. Per the contract, I paid 50% of the estimated price on pick up. I had to e-mail and call several times to get a receipt for this cash payment, but I did finally get it. I paid the remaining balance upon arrival and I have asked for a receipt for that and still haven't received it (it's been 4 days since they dropped off my stuff). My stuff was picked up at the end of June and I said the first day I could receive it was July 5th. they say they will deliver within 10 business days (from July 5th) and you would think since they work 7 days a week, every day would count as a business day, but it doesn't so my stuff wasn't delivered until July 17th. I sent an e-mail asking why the weekends don't count as business days, and Steve keeps telling me he is busy and will respond to my e-mail (i sent almost a week ago) but I haven't got a response yet. Also Eric called me on a Saturday saying that he was planning to get a truck out to deliver my stuff "early to mid week". I told him the best days for delivery would be wed, thrus, fri, or sat and he said that shouldn't be a problem. I understand that things change, but he should have called me to let me know. so by Thursday I had not heard from him so I had to call him and he said the truck would be there by "the end of the day Sunday". Well, it certainly was the end of the day, they arrived at 9pm on Sunday night, and after getting their semi truck stuck in our driveway, were there until 11 pm. Every time I would call to talk to them about a problem, they would cut me off mid sentence. I therefore asked to only correspond via e-mail, not only to avoid the frustration of talking to them on the phone, but also to have things in writing since I began to realize what they told me verbally was not what they were going to do. When I asked for the delivery date & time to be e-mailed to me, they still insisted on calling me and said that it was standard procedure to get a verbal confirmation from me..really? why would written confirmation not be OK? I never got an answer to this either. One item they transported for me was my bicycle which was given to them completely intact. They took off my front wheel for transport, which I wouldn't have a problem with, except they were going to just leave it like that and I had to ask them to put it back on. I didn't watch them do it, but somehow they put the handlebars back on sideways when putting the front wheel on. I had also asked that the one item they be extra careful with was our kitchen table, and that was the one item (that I have found so far, I haven't finished unpacking yet) that was damaged!! The final straw for me was the voice mail I received from them today. I had e-mailed Eric two separate times asking if they accepted American Express credit cards (he never responded to these e-mails) and the driver who dropped off my stuff processed my payment with an American express card. Then I got a call this morning saying that they don't accept American express and that they had charged another card I had given them without even asking me! This was a debit card so what if I had not had sufficient funds?!! The payment was already processed through my bank and thankfully I had enough money, but seriously? I really feel that this company is dishonest and unprofessional. if I had not insisted on getting things in writing, I feel they would have tried to scam me on the price.

2. S

   Susan B.

   Source: MoveAdvisor

   15 Jul 2011Paid $3,000

   No Show.

   If you want someone who WILL TURN UP ..do not use VIKING!