WLH Moving & Storage

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. S

   Simon S.

   Source: MoveAdvisor · Innisfil, ON to Langley, BC

   6 Jul 20203-bedroomPaid $6,000

   Relocate from Ontario to BC.

   Very grateful to Bill and his partners from Provincial Moving. Professional from start to finish. Competitive rates, clean and excellent service. Several important items packed by movers arrived in perfect condition. Minor hiccup due to limited access at our new home resulted in 2 items being forgotten during load transfer, but this was corrected within reasonable time. Happy to endorse WLH Moving.

2. S

   Sandra L.

   Source: MoveAdvisor · Vancouver, BC

   17 Jan 20201-bedroomPaid C$2,500

   Disrespectful, Unreliable, Rude.

   We were moving from BC to London, and found an Ontario based company with 3 positive online reviews. We got a quote from the company which was reasonable, and booked a time for them to come. We put our 2 dogs in a kennel, and booked a hotel for ourselves because I was on night shift and needed to be able to sleep during the day, essentially making the environment seamless for the movers. While I slept, my spouse waited the entire day for the movers, who never showed up. He called and called, but no response. Keep in mind, we had already paid a $400 deposit. Not only did they not show up, they didn't even bother to call, text, email, NOTHING. My spouse finally got ahold of Bill (company owner?) that night, and he made some excuse, and said that the movers would be there the following day. Guess what, my spouse waited around again the entire day, and no one showed. Again - no call, text, email, nothing. We were finally able to get ahold of Bill again that night, and he made some excuse about being in another province, so he can't just walk over and ask his guys why they didn't show up, but he PROMISED they would be there the following day. Guess what..nothing. No one showed, no call, no text, no email. This time I called Bill, who acted surprised that no movers arrived, saying "I was under the impression that they were there." I told him enough was enough, we needed to be out of our house the following day, and we have now waited around for 3 days for his movers. Bill started to get rude and unprofessional, making it seem like it was our fault that he did not provide the service that we paid for. He told me that he would look into the situation, and never called back. My spouse and I have been consistently trying to contact Bill over the phone and e-mail, requesting our $400 deposit back, but of course, he is completely ignoring us. I don't understand what is wrong with this company..we paid you for a service that you never provided. Give us back our money. What a nightmare. Stay far away from this company.