World Wide Van Lines

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. T

   Tracy

   Source: MoveAdvisor

   23 Dec 2012Paid $1,600

   Received call from police.

   Its been a day and a half since all our belongings left ND (2 days late). Received call from police. ..stating the guy driving the rented moving van..had no cdl license, his passenger has a revolved drivers license..no medical cards..no DOT numbers..no log books..etc. I told the police that after they left..they called and raised the price $8000. All we want is our stuff back. The police gave them fines of 1075$ and they can't leave SD until it is paid..they have the moving van locked up for least 24 hours..they forwarded everything to the attorney general. They said they are doing everything they can to they and help us get our stuff back even though it is a civil matter. They know its a scam. I am waiting for the police to call me back today to tell me what's going on. Everyone who has had issues with this company..please email me at s_welken@yahoo.com so we call all get together and put a stop to this" company" . Thanks.

2. V

   Van G.

   Source: MoveAdvisor

   23 Dec 2012Paid $2,997

   Don't use World Wide Van Lines.

   Just like all the others, worst moving experience ever.  If State Wide Movers from Encino, CA arrive in a rented Budget truck cancel your move.  Again, cancel if State Wide Movers show up. Misleading salesman.  Final price was 3 times the quote.  Late, no communication and damages.  .

3. S

   Sasha R.

   Source: MoveAdvisor

   23 Dec 2012Paid $1,200

   Don't Use This Company.

   Not only were my movers completely unprofessional but they damaged almost all of my furniture. I filed a claim for it in May 2012 and they have yet to pay me anything. Whenever I call, which I had to pretend to be a new costumer planning a move just to get someone to talk to me, they give this happy pleasing run around. They never return my calls. I'm sure I'll never see a dime for my damaged furniture and I'd rather haul all of my own belongings on my back then ever hire them again.

4. K

   Karen

   Source: MoveAdvisor

   22 Dec 2012Paid $7,000

   Cross Country Move.

   World Wide Van Lines is THE worst company I have ever dealt with. We made a cross country move from MN to FL and were looking for movers. This company contacted us via email and gave us a price after asking US to estimate the weight of our items . BIG MISTAKE! We knew nothing about weight estimates and estimated very low.  The contract contains very ambiguous language (shame on us there for not reading it carefully enough) WE actually had a lawyer look at it after the fact- and while its not illegal language- it allows them to jack up your bill ALOT!  After all our stuff was packed and on the truck we find out our bill went up over $5000 from the original quote. We spent nearly 2 months trying to negotiate a reasonable price with this company. The crew chief  (who organizes the truck routes) was rude and yelled at us on the phone. Nothing short of verbal abuse. Trying to contact someone at the main office was a lesson in frustration. If you left a message no one would return a call. The first time we called it took 4 days to get a live person. Follow up calls with requests to talk to a supervisor again were ignored. We had a call back from a supervisor one time, who promised to 'look into it' and then didn't call back. The pick up time was a 1 1/2 days late-resulting in the buyers of our home trying to move in at the same time. They had to delay delivery of their pod which was embarrassing! While the guys packing the truck were nice enough- It took 10 hours to load a SMALL truck and our items were  already packed . The weather turned bad and boxes were left out in the rain and got wet, requiring that items be repacked. One word- NIGHTMARE.   From there-Our items went into storage and we were told by 3 different people that it was in 3 different locations- Pennsylvania, Chicago and Youngstown OH. No one knew what was going on! We were beginning to wonder if we would even get OUR stuff back! We called to arrange a delivery on Dec 3 and we were told it takes 2 weeks. Dec 22 (20 days later) our items have finally arrived.-and guess what -WE are being charged for extra storage time. Tried to talk to the crew chief about this to get a reduction in price which resulted in him yelling at me almost immediately-he refused to listen and continued to the point where I hung up on him. He is unreasonable, unprofessional and rude. Our experience resulted from our own naivety and lack of knowledge about movers/moving companies which I fully accept. However, I want to try and avoid the same heartache and frustration for someone else. Do NOT use this company for moving your items.  How they stay in business is beyond me. And if someone from World Wide Van Lines contacts you- do not respond to them! You'll regret it for the rest of your life.

5. R

   Richard B.

   Source: MoveAdvisor

   19 Nov 2012Paid $795

   Move from Tennessee to South Carolina.

   This move was a total disaster. The intial pickup was scheduled for Tuesday between 12:00 and 2:00. The driver never called until the next day. We finally settled on the following day Thursday. We were told by WWVL to have a cashiers check or cash. The driver wanted cash before he even picked up the load. After the delivery to South Carolina he threatened my sister in law, saying he would not unload the truck until the money was paid. He eventually unloaded the truck. Now after reviewing the goods, he forgot the headboard and the china cabinet, which were marked on the contract. Now I have these two items still in Tennessee. I have sent 4 emails and 5 phone calls with no return from Lance. They were dishonest, deceitful, and very unprofessional. Out of the 10 to 15 times I have moved, this is without question the worst experience ever.

6. A

   Amy M.

   Source: MoveAdvisor

   8 Nov 2012Paid $1,074

   Terrible Terrible.

   The company charged me the deposit even though they never moved my things and never returned my calls/emails when I tried to follow up on where they were the day of the move.  I just got off the phone with my credit card company to dispute the fraudulent charge.    I booked a van to move my things interstate.  I the mover was supposed to come between 9 and 11am.  I was advised the mover would call me on the day of the move to confirm the time so I had a 30 minute window to get to my storage unit.  At 10:40am I rang the World Wide Van Lines to advise I still had not heard from the mover.  I was very concerned because I had to leave by noon to the airport, which the moving company knew.  Jack, the salesman, transferred me to someone’s voicemail.  For the next hour I left various voicemails (with customer service, Jack, and dispatch) and sent various emails to individuals to find out what was going on.  To this day, no one has returned my calls or responded to my emails.  I will be filing complaints with the Better Business Bureau and FTC.  .

7. T

   Tonia J.

   Source: MoveAdvisor

   17 Sep 2012Paid $1,571

   Beware.

   I contacted WWVL in December 2011. I spoke with Charles. He gave a quote and I faxed in the inventory sheets. I was quoted 567.00 for the deposit and the bal would be due upon delivery. They debited my account and all I had to do was wait til March 9 2012 for pickup. The night before someone calls me to say that they will not be able to pickup until Saturday. Let me not fail to mention my lease is up and I have to be out by Monday. Saturday comes and goes, no call nothing. I keep calling the company and keep getting the run around. The movers show up Monday in a budget truck. A big guy and man from Isreal, The big guy sits on my sectional as if we were old friends. The man from Isreal tells me that I have way more weight and that he can't pack me up before I give him 4500.00 cash! I immediately call the company and they tell me if I'm over I can pay per pound. While I'm on the phone with WWVL the Isreali man is on the phone with hIs boss speaking Hebrew. He hangs up and tells me his boss told him to leave. He can't pack me out at weight cause they won't make money. Meanwhile WWVL gives me the run around. No one callled me back and when I finally got thru sweet Charles cursed me out. The only thing I'm greatful for is that they did refund my deposit within 48 hours. This is the WORST company I have every dealt with. I would tell anyone to beware and stay far away!

8. A

   Allison

   Source: MoveAdvisor

   6 Sep 2012Paid $1,000

   Would not leave me alone!

   I asked to be taken off of their phone and email list numerous times, and finally got nasty on the phone today. Once I hung up, I had 10, yes 10, emails immediately from Susan. The same email. Clearly attempting to press my buttons. I replied that I had told her I was not interested, and due to their disrespect and lack of consideration when calling numerous times a day, at all hours of the day, that I would use a moving company that cost double before I ever used them. I got this gem in return: "I'm sorry you feel the way you do. If you would have sent an email letting me know that you were NOT INTERESTED a while back, I would have removed you from our list. You never told me that you were NOT INTERESTED. Thank you so much for your unvalued opinion though. Good luck. Respectfully, Susan" Good to see that the potential customer's feedback is unvalued! As I said, I told her many times that I wasn't interested. Either she is horrible at her job/checking emails or she just doesn't care! There's a reason that every single person who reviews gives this poor excuse for a company one star!

9. C

   Carol

   Source: MoveAdvisor

   20 Aug 2012Paid $5,120

   Dishonest Unethical Movers.

   Horrible, dishonest company that I had the misfortune to ever deal with in my entire life. You will not pay more with another reliable company like Bekins or Mayflower. Worldwide Van Lines gives you an attractive quote then sells your order to national mover who comes into your home, jacks the price up between $800 - $2000 per cubic ft. for climbing a few stairs, wrapping blankets, tapes which by the way is in the quote already.; then turns around and sells your order to Cardinal Movers. All my things came in very bad condition, lamps broken, mirrors and vases broken. My ladder, a very expensive carpet, tools boxes and a whole lot of things simply disappeared. It's so sad, it may not mean anything to the movers but they are my priced possessions and mean a lot to me and my kids. They picked my things up 2 days later than the actual pick-up date after so many phones calls; then delivered my household goods 29 days later, after I had threatened to report them to the police. They behave like a fly by night company, no morals, no values, no pride in doing their job. The so called manager Darly Lawson with Worldwide Van Lines never returns calls and is always away from his desk or at lunch. The dispatcher named David Anderson from National Movers told me a set of lies every time I had called. He even lied that they do not have a tracking devise and cannot locate my goods until the driver calls in. It was my worse nightmare and moving experience. I have moved overseas from Malaysia/Singapore/Hong Kong and had a very good smooth experience and not a single thing was damaged or broken. But with Worldwide Van Lines, National Movers, never, never!! Pay more, but never go thru this nightmare with these unethical, dishonest crooks. Worldwide Van Lines LLC, and National Movers should be shut down.

10. S

    Stacy B.

    Source: MoveAdvisor

    31 May 2012Paid $1,175

    Disgusting company!

    I did a small move from Seattle to Dallas, I paid in advance and I was told it would take 4-7 days. They picked up in June and didn't drop till march of the following year. This company does not own their own trucks, the hire day laborers to move your stuff. I had already flown to Dallas, they were 5 days late picking up my stuff and my mother said they showed up in a Ryder moving van. Turns out, somebody worldwide van lines hired was a guy that had stolen mine, plus a few other people's paperwork and decided to pick up our things and force us to pay more money in order to deliver my things. When I refused to pay the driver hung up and I and I were never able to contact him again. He had abandoned my property in a storage unit in CA. And it sat there till the storage unit almost auctioned it off due to lack of payment. The dot stepped in, found mine, plus a few other people's property the day it was to be auctioned off and was ab;e to get me my things. Now, worldwide van lines will not return my calls, all I'm asking is for my money back. ($1175.00 is all I'm asking) this company is a scam! I also referred a family friend to this company and they scammed them out of $5000.00. They said they had a $5000.00 balance and they wouldn't drop their property until they paid the balance. They also paid in advance before they ever picked up. Do not use them, pay the few extra bucks and go with a reputable company.