Zephyr Moving and Storage

Reviews

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1. N

   Np H.

   Source: MoveAdvisor

   29 Jun 2016Paid $400

   Excellent Moving Company.

   While the rest of the move was full of problems, dealing with Zephyr Moving & Storage was a wonderful experience. Fast, efficient, professional they are the best local moving company we have ever used. Would recommend them highly.

   Response from Zephyr Moving and Storage

   Np, thank you so much for your great 5 star review. We also thank you for letting us earn your business. All employees train daily to meet Zephyr Moving & Storage's criteria for professionalism and for exceeding customers expectations. Applying the latest move techniques unique to a customers relocation project is a trait that is practiced daily by our company. These are just a few of the company's procedures that define our company and allows us to continually earn 5 star reviews. Please keep us in mind if any additional move projects should arise. You will always receive our extreme customer service. Again, with much appreciation, Mike Walker, Director of Operations and Michael D. Potts, Director of Finance/Marketing.

2. J

   Jinx

   Source: MoveAdvisor

   27 May 2016Paid $4,500

   Fabulous movers!

   Zephyr was, luckily, available on the day we needed them and they were great! Very responsible, on time, careful with things, hardworking, friendly and fast - no breakage. We highly recommend them. We also enjoyed talking to Michael and Walker about their forward thinking business -- they are hoping to sometime incorporate more recycling, donating and trash removal services alongside the moving services. It may take them awhile to figure all that out, but they are a company that really cares about their business practices, their employees, a personal touch, and about saving the earth!

3. F

   Faye

   Source: MoveAdvisor

   26 May 2016Paid $200

   Wonderful to work with.

   Michael was very accommodating and was great to deal with. The guys he sent were professional, courteous and workaholics. I was very pleased with their service.

   Response from Zephyr Moving and Storage

   Faye, thank you so much for your 5 star review. We take all reviews seriously. This is just one more way we gauge our company's performance. It is our daily goal to always exceed our customers expectations. We thank you for letting us earn your business so that we could extend our extreme customer satisfaction to you. Our employees are trained daily in professionalism and Zephyr Moving & Storage's unique criteria for customer satisfaction. I was more than happy to accommodate your relocation needs and work with you through all steps of completing your move project. Again, with much appreciation, Michael D Potts, Director of Finance/Marketing.

4. K

   Kim C.

   Source: MoveAdvisor

   14 May 2016Paid $405

   Great Job!

   Awesome experience!! Michael Potts was very professional and attentive to my needs regarding my move. Larry 1, Larry 2 and Jordan were great. They did such a wonderful job. They were fast and efficient but very careful with my items. I had 2 teenagers with me to help them but they didn't need our help, because they had it under control. They were very friendly and respectful. I would most definitely refer them to others and will use them again in the future. Michael, you have a great crew. Keep up the good work! Thank you so much Kim Castro.

   Response from Zephyr Moving and Storage

   Kim, thank you for taking the time to do this great 5 star review. It lets us know that we have met our daily goal of exceeding customers satisfaction one hundred per cent. Mr. Potts is a true asset to the company. He not only listens to each and every customer , but also hears what they are saying. By doing so, he expertly works with each customer to provide extreme quality service based on their unique needs. Our employees are trained daily in professionalism, efficiency and the latest techniques of any move project. They take pride in the company. Larry 1, Larry 2 and Jordan were only too happy to extend this training to you, as they do each and every customer. We also take pride in our employees, which is a win, win situation in our company. These are only a few of the traits fostered by our company that allows us to extend unsurpassed customer service to each and every client. Again, with much appreciation and thanks for choosing Zephyr Moving & Storage and for keeping us in mind for any future move projects. Sincerely, Mike Walker, Director of Operations.

5. T

   Tara

   Source: MoveAdvisor

   22 Apr 2016Paid $150

   Best Company Ever!!

   Let me start this review saying that I don't think I've ever worked with a company that is so excellent, professional, and full of integrity as Zephyr Moving. I first used them back in January when I needed to move houses. I hadn't forgotten to book a truck and started to get upset and Walker, the man who runs the company, helped me problem solve a way to get my stuff to the house without a truck. I used them again when I had to move out of this same house in a pinch (bad housing situation, long story) and they were able to accommodate me and my crazy requests no problem. They are punctual and incredibly friendly and go above and behind the call of duty of a moving company. I cannot recommend them highly enough and if you haven't used them to move your stuff, then you are missing out! Thanks Zephyr moving for being one of the best run companies I've ever encountered.

   Response from Zephyr Moving and Storage

   Tara, thank you for taking the time to do this great 5 star review and for hiring Zephyr Moving & Storage. By doing so, you experienced first hand our stellar customer service. Our employees are trained daily with techniques to always exceed customers expectations. My business partner and I both understand that sometime there are ups and downs in a move that was not in the planning. With this in mind, my partner and I have designed and created emergency back up plans, which allow us extreme flexibility to complete a move with as little stress as possible for the customer. These unique traits, coupled with professionalism, punctuality and the daily training of the most current moving techniques received by all employees, allows us to extend our extreme quality service to each and every customer, no matter how large or small the job may be. Our 5 star reviews are truly an emphasis and justification to our resolve of providing outstanding quality service to all customers. Thank you for keeping us in mind for any move projects that may arise in the future. Sincerely, Mike Walker, Director of Operations.

6. K

   Kel F.

   Source: MoveAdvisor

   16 Apr 2016Paid $455

   Highly Recommend them for your move!

   Great company and group of guys. Helped us with a complex move and it was a pleasure to work with them. Professional and helpful..will refer to anyone!! If I ever move again will use them again..Michael Potts customer service is outstanding. The crews are professional and respectful. I rate them very high and extremely satisfied. Wish I could rate them even higher.

   Response from Zephyr Moving and Storage

   Kel, thank you for the great 5 star review and recommendation. We accept this review with great appreciation and thanks for hiring Zephyr Moving & Storage. Our crew is very proud to be a part of the professionalism of our company. Mike Potts is a perfect example of how all employees extend their professionalism to each and every customer. Our crews receive daily training on the latest move techniques and are proud when they know these traits are recognized by our customers. Satisfying each customers unique request, working out solutions to complex situations are just a small part of what we do to exceed customers expectations in any given situation. Extending your satisfaction to others is something money cannot buy. We thank you highly. With much appreciation, Mike Walker, Director of Operations.

7. D

   Danielle M.

   Source: MoveAdvisor · Loganville, GA to Tampa, FL

   7 Jun 20194+ bedroomPaid $3,900

   Stay away. Owner and crew arrested when moving our stuff.

   Hired them in 2016 for a local move. Experience was decent. Hired them again for a move from GA to Tampa. After loading our items in 2 different rental moving trucks the crew left and were scheduled to deliver our entire house the next day by noon. The next day at 10am Dana Potts aka Dana Mata called us stating Michael Potts and 3 crew members were arrested in South Ga for drugs, warrants and driving without a license. The 2 trucks were seized by the police and towed. I had to pay $600 to have the trucks released to us after fighting with Uhaul and Penske to have the trucks re-rented to us. Which I had to pay for after paying Zephyr $2400 already upfront. We had to make 2 separate trips from Tampa to S. GA and pay another set of movers to unload our items. I was completely unaware that they used some random person to rent the trucks because Michael Potts, the owner was on a "no rent" list because he owed balances to uhaul. My entire house was on these trucks along with family photos and my dead mother's ashes. This experience has permanently negatively affected my family. Financial and emotionally. I hope Michael can sleep at night knowing the stress that he directly caused to my family. Even with all the drama of the arrest when the items were coming off the truck multiple things were damaged including my son's brand new bedroom set, so new I'm still making payments on it. Today I looked up Michael Potts in Cobb county and he was bonded out and of course he hasn't even had the decency to contact us. This guy needs Jesus and to find some morals. He needs to learn to take ownership and make it right. I plan out outting him to anyone who will listen. I'm contacting the police and an attorney to see if there is any recourse we can take against him. Michael if you read this. Make it right. The truth will set you free.

8. E

   Erica K.

   Source: MoveAdvisor · Braselton, GA

   21 Apr 20194+ bedroomPaid $7,000

   Damaged items, no compensation.

   We hired Mr. Potts and his crew after receiving a great bid and recommendations from friends who had used their company. We paid our deposit, but then our credit card was charged four extra times for a total overage of almost $20, 000 before any services even began. We contacted Mr. Potts to rectify the charges but he didn't reverse the charges as he stated that he would. When the crew came to pack they didn't have the needed materials or crew members. It took two days longer than originally quoted. We were very understanding and flexible. Finally our items arrived at our new location very, very late and they unpacked until midnight. So many items were broken and damaged. Many of these were noted by the foreman. Due to the credit card charges, we were forced to dispute the charges. We have, on multiple occasions, requested payment for damages and have not been able to recover those. Our move was in July 2018. DO NOT USE THIS SHADY SUBPAR MOVING COMPANY.

9. M

   Mark

   Source: MoveAdvisor · Lawrenceville, GA to Cumming, GA

   24 Dec 20184-bedroomPaid $2,000

   Warning: do Not Hire.

   The owner, Michael Potts, lied, mislead, and broke our furniture and damaged the hardwood floors at both old and new homes. After the move we met to go over the damages and we both agreed and shook hands to a compensation of $600. Now two months later, I have not been paid. He will not return any of my many calls, emails or voice mails. I could not be more disappointed and I regret hiring this company. We gave Mr. Potts every opportunity to make things right and he failed. Our several attempts to get our compensation have been ignored. As far as the job itself, well that was just as bad. The workers showed up an hour late and stayed almost three hours past the quoted time. Many smoke breaks, phone breaks and constant horsing around- very unprofessional. We would have overlooked some of these issues had they done the right thing and compensated us as they agreed to for our damages. We understand that things happen during moves, but when the owner himself agrees to make it right and then doesn’t after two months and several attempts on our end, we felt it was our responsibility to let everyone know you are not dealing with professionalism here, you are dealing with liars. Take your business elsewhere or you will regret it.

10. S

    Shannon

    Source: MoveAdvisor · Atlanta, GA

    3 Dec 20174+ bedroomPaid $2,200

    $400 disappeared; dishonest, damaged our home.

    Over $400 disappeared from my dresser after Mike’s movers came. They damaged my house as well. I’d give negative stars if I could. Receipts and full details available on this Tumblr: https://www.tumblr.com/blog/zephyrmovingatlanta Mike has still chosen to do nothing about the missing money or damage. They also went way, way over their estimate. Horrible experience. Stay far away.