Zip Moving and Storage

Reviews

Dated rows only. Movers cannot pay to add, alter, or remove a review here. Licensed rows carry a small source label. Reader reviews are read by a person before they go live. How we handle reviews.

1. G

   Gary B.

   Source: MoveAdvisor · Madison, WI to Washington, DC

   13 Jun 20221-bedroomPaid $3,800

   stress free move

   Friendly movers, worked quickly, and delivered everything without damage. About all one can hope for with a move.

   Response from Zip Moving and Storage

   Dear Gary, We appreciate your trust and faith in us with your move! Let us know when you need help in the future!

2. R

   Rachel L.

   Source: MoveAdvisor · New Market, MD to Ellicott City, MD

   6 Jun 20222-bedroomPaid $1,550

   Repeat customer

   I have used Zip in the past so they were the only Movers I called this time. They are fast and professional and nothing was broken or lost. My crew, Francis, Juan and Pablo were great and worked SO hard in the heat. The office staff is awesome and called me during the move to make sure Everything was okay. They were prompt arriving at 8am sharp and we were done by 2pm! I will never use anyone else but Zip!

   Response from Zip Moving and Storage

   Dear Rachel, We’re so happy to hear you’ve had a great experience with Zip Moving and Storage. Thanks so much for your kind feedback. We wish to take this opportunity to say thank you for allowing us to be your mover of choice.

3. S

   Sandy D.

   Source: MoveAdvisor · Odenton, MD to Bryans Road, MD

   4 Jun 20222-bedroomPaid $1,465

   Fast, VERY Professional and excellent service

   3 men showed up, reviewed the inventory and went to work. They are the fastest, but careful movers. They were very professional. All furniture was wrapped in blankets. 2 Beds were taken apart. Everything arrived in perfect condition and the men reassembled beds, lamps and dressers. It was quick, smooth and painless. I hate moving, but they made it efficient and my best experience out of 10 moves.

   Response from Zip Moving and Storage

   Dear Sandra, Thank you for taking the time to leave us a 5-star review. We really appreciate it. P.S. Keep in mind that people who refer our company to friends and family can get $100 for every referral that uses our services for long-distance moves and $50 for locals.

4. A

   Andrei A.

   Source: MoveAdvisor

   26 May 20221-bedroomPaid $800

   Excellent moving company

   I used Zip for my move and not only the communication was seamless and easy with the corporate office but also the moving crew was extremely fast and efficient. I was 20% off the estimate budget thanks to them. Highly recommend

   Response from Zip Moving and Storage

   Dear Andrei, We could not be happier that Zip Moving and Storage provided you with a great moving experience. Thank you for sharing your review with us and the community. P.S. We use instagram for news on service and promo codes @zipmovingandstoragedmv you can follow us there.

5. T

   Tanja S.

   Source: MoveAdvisor · Baltimore, MD

   21 May 2022Partial movePaid $1,000

   Moved piano

   Great communication during the move from pickup to delivery. The movers were careful with the piano. I wasn’t able to be there when they brought the piano to our house so they called and sent me a picture. The whole process went smoothly.

   Response from Zip Moving and Storage

   Dear Tanja, We appreciate you taking the time to let us and the community know about your positive experience with our company. Please bear in mind that it is because of customers like you that we continue to improve as a business. We absolutely loved reading the kind words you left about the service our movers provided.

6. L

   Linda C.

   Source: MoveAdvisor · Columbia, MD

   27 Apr 20222-bedroomPaid $1,400

   Excellent service

   Zip movers showed up when they said they would be there. There were 4 guys and they worked non stop and completed the move in 4 hours from start to finish. I have moved several times and never had such excellent service. They remember what room they took stuff from and put it in the correct room. They were so very nice and helpful. I couldn't have a better experience. There was absolutely no damage to any thing. The price was very reasonable and they give a discount for paying in cash. I would strongly recommend them. They made the move enjoyable and moving is no fun.

   Response from Zip Moving and Storage

   Dear Linda, We are incredibly grateful that you took the time out to leave us this note. Customer satisfaction remains our top priority. We look forward to serving you again. We take pride in knowing our customers are happy with our service. Thanks so much for taking the time to leave us this great review. P.S. If you haven’t already, please follow us @zipmovingandstoragedmv on instagram for promo codes.

7. J

   Joshua E.

   Source: MoveAdvisor · Baltimore, MD

   20 Mar 20232-bedroomPaid $2,722

   Cost Over-Run, Damaged Items, Items Not Moved

   (June, 2022 move) Significantly adverse experience/would not recommend: cost over-run, several damaged items (only by sheer luck were several more expensive and irreplaceable items not damaged) and many items not moved as contracted. 1. Cost Over-Run: The initial quote was based not only on the detailed list of key items I provided as requested but was also backed up by a “video tour,” where Zip Movers examined all of the rooms in my apartment and their content. The estimator promised me that his figure was highly conservative, and he expected a lower final price. On moving day, as soon as the team entered, they called the home office, who “authorized” a price $1,000 higher than original estimate; they were not able to explain why. Adding to the time-based pricing concerns, the movers themselves were not terribly efficient. The team leader disappeared for a period of time and couldn’t be found. One of the workers was found chatting up a staff member in the apartment building. In the end, the final bill was only a few hundred dollars more than the initial estimate—but that takes into account my labor and that of a friend who greatly supplemented the Zip Movers team’s effort. A friend jumped in carrying furniture/boxes at the same rate as the movers at the new home (destination), and I also worked as hard as the mover, packing and carrying, throughout the day (origin and destination). So I expect the bill would have been even higher if my friend and I hadn’t supplemented the team’s effort significantly. I also declined most of the unpacking service. 2. Damaged Items: And it is unfortunate that I spent so much time packing myself, because I should have spent more time supervising the care of the movers’ work. Several items were damaged, and more were placed at risk of damage. A several-hundred-dollar Panama hat from Italy was crushed inside a box of heavy items. New Ethan Allen chairs were packed in the truck without any wrapping or protection, and the wooden legs from one chair stained the upholstered seat of others (see photo of chairs in truck without any wrapping). A large Serena and Lily arm chair was left without wrapping, resting its weight directly on top of a sharp metal corner of a bed-frame (lucky that it did not destroy the upholstery; see photo—I had already moved the chair off of the sharp corner before taking the photo). In the packing process, several pictures were stacked flat, directly on top of a nice oil painting—with the metal hooks of one picture sitting directly on the painted surface, without any protection. The base of an Aeron chair was cracked. The level of care was far less than that of the movers I used a year ago for a different move. When I reported the damage and the cost of repair from the original manufacturers, the corporate office only offered $50, which was well less than the actual cost of repair. 3. Unmoved Items: I left my apartment (origin) before the team was finished packing so I could buy them no lunch and meet them to unpack (no good deed goes unpunished…). At the end of the day, after delivery at my new home, I returned to apartment and found all sorts of items that were not packed and moved as they should have been. See attached photo. (Bottles with liquids were, by company policy, properly my responsibility to move, but the other remaining items in the photos should have been moved.) It took me a day of subsequent work to move the items that the movers simply left in the apartment. Zip Movers was made aware of all of these issues either during the move or immediately afterward, and, beyond platitudes, they offered either $50 or the opportunity to use an independent claims service. I would not that all of the movers involved claimed that had been working with Zip Movers for several years, so I do not believe these issues are due to new staff.

   Response from Zip Moving and Storage

   Dear Joshua, We are sorry to see that you felt the need to leave a 2-star online review despite us offering you the option to receive proper compensation through CSI, a professional damage estimating agency. We understand that this experience was frustrating for you and we apologize for any inconvenience caused. At Zip Moving and Storage, we strive to provide the highest level of service possible and take our customers' concerns seriously. We regret that we were not able to meet your expectations in this instance, but we hope that our efforts to resolve this issue will demonstrate our commitment to your satisfaction. We would like to assure you that we will continue to work towards improving our services and ensuring that our customers receive fair and just compensation for any losses incurred. Please do not hesitate to reach out to us at (855) 947-6543 if you have any further concerns or questions. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely, Zip Moving and Storage

8. C

   Carrie C.

   Source: MoveAdvisor · Lutherville Timonium, MD to Towson, MD

   25 Aug 20253-bedroomPaid $1,800

   Unclear upcharges & Broken items

   Local move date was 8/2/2025 near Baltimore. Worst mover I've had! I was quoted $500 less than final cost with very unclear upcharges. I also had multiple damaged items (including a family heirloom)! They left multiple items unassembeled, as well. When asked for an itemized receipt, they did not provide. When I reached out by phone and email, I received no response. Do NOT recommend!

9. V

   Viviane R.

   Source: MoveAdvisor · Richmond, VA to Chicago, IL

   1 Jul 20254+ bedroomPaid $10,000

   Please avoid this company

   Avoid entrusting your furniture to this company at all costs. Our experience with them was nothing short of a nightmare. From the beginning, their lack of transparency in contracts made the entire process confusing and frustrating. They promised a smooth move, but the reality was far from it. Their handling of our belongings was appalling. Boxes arrived crushed, and furniture was damaged beyond repair. To make matters worse, their compensation policy is a joke—they pay only $0.60 per pound for damaged items. This means you’re left shouldering the cost of their negligence. The company also lacks accountability, outsourcing their services to third-party movers who don’t seem to care about the quality of their work. The result? Miscommunication, delays, and a complete disregard for your property. If you value your time, money, and possessions, steer clear of this company. Our move was stressful enough without their incompetence adding to the chaos. Save yourself the headache and choose a company that respects its customers and their belongings.

10. W

    Whitney C.

    Source: MoveAdvisor · Marietta, GA to Lilburn, GA

    5 Oct 20224-bedroomPaid $3,000

    Treated my elderly parents horrible

    Zip Movers treated my elderly parents terribly. 1. Move took 12 hours instead of original quoted 7 hours and revised 10 hours. Movers did not move expediently 2. brought 4 large items that were labeled do not move. Had to pay to have hauled away 3. Left 2 critical items electric wheelchair and file cabinet that were to be moved. 75 year old mother had to arrange to fix. 4. left refrigerator because water was attached. But then took off handles and threw away hardware. Had to pay $200 to have moved and trying to order new hardware. 5. Packed a tall box with fishing gear. Then shoved 5 additional boxed items in with them. Pictures sent. 6. Put several upstairs boxes which were labeled in basement and many basement boxes upstairs. Impossible for elderly to move. 7. Took apart lift chair.reassembled as promised but it works sporadically. Move cost over $3000 plus numerous costs to correct their issues. In answer to these issues, Zip offered $140 'in good faith'.